it 1st assignment

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Mouwasat Hospital

BMIT/CMCF 5103: Information Technology for Managers

Assignment #1Prepared By: Amani Saeed Al-Alaiwat

ID: 51100709

Dr. Taher Qaed

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Information Technology Department

IT VISION

IT department aims to be in the forefront of E-health services in apaperless environment. With the use of latest technology, deliver highquality services and strengthen patient safety and information security

IT MISSION

Increase the quality of service, patient safety and reduce medical errorsby improving health care process in Mouwasat Hospital, and throughadopting more modules of Mouwasat Hospital Management InformationSystem with new technologies and updating technical infrastructure.

IT OBJECTIVES AND GOALS:

The key objective of IT department in the hospital is supporting the

efficient use of Information Technology facilities and systems in order toachieve the needs of patients, staff and the management of Hospital. Themain objectives are:

To assist the management in identifying new business solutions for thefuture use.

To support and maintain operational systems and trains hospital staff in theuse of information technology.

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To implement systems that will support the hospital business processes. To deliver high quality of comprehensive patient information at the point of

care. To safeguard the privacy and confidentiality of patient health information. To deliver high quality of IT service (i.e. Patient information). To continuously improve procedures and implementations of electronic

communications that leads to a paperless work. To operate, support, maintain and improve all hospital existing systems. To develop and implement new modules of Hospital Information

Management system. To ensure that health information systems are efficient and effective. Implementation, Maintenance and enhancement of Hospitals

Intranet/Internet Website. Management, enhancement and support of the Hospitals local networking

infrastructure. Providing users support to Hospital staff including relevant system

documentation and access to IT Helpdesk. Procurement of all IT; hardware, software and consumables required by the

Hospital.

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BusinessObject

DispensaryDammam

DispensaryHafof

Financial

MedicalAdminHardware

FinancialMedical

Admin

Hardware

Financial

Medical

Admin

Hardware

IT IT

Data BaseAdmin

Admin

Medical

Financial

Chief Information Officer

IT SectionIS Section

WebHISOther

MadinahQatif JubilApplication

Network AdminSecurityAdmin

System Admin

End UserSupport

PACS.Admin

Chief operating Officer

InformationTechnology

Organizationalchart of AL-Mouwasat


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o Managing and handling bluecoat system

o Managing and monitoring MacAfee server

o Monitoring network buffer usage or over flue packetso Handling group policy object

o Handling and monitoring DNS Service

o Handling and monitoring DHCP Server

o Monitoring replication services between Servers

o Creating users with specific privilege

The Roles and Responsibilities of Network Admin:

o On 24/7 on-call service support.

o Monitor and maintain the performance of the network and itscomponents.

o Ensures that all network equipment is in proper working order

o Designs, installs, upgrades, configures, and repairs local and wide areanetwork hardware and infrastructure.

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o Monitor all back-up schedules and check the integrity of each data.

o Monitoring and Coordinates with all branches with regards for Network and Server.

o Supervise installation and testing of computers and related network hardware in a networked environment.

o Monitoring and managing user accounts, log-in restrictions, directoryand file trustee rights, file attributes, server access control andworkstation security.

o

Supervise the Hardware Division to prioritize and manage support callswhich are relate to Level I and Level II support.

o Arranges for and coordinates all necessary maintenance services withregards to all hardware, and networks related issues.

The role & Responsibilities of Hardware Technical:

o Troubleshooting all computer and printer issues

o Maintenance for all computer and its related equipments

o Computer and Printer installation and configuration

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o Support user for network connection.

o Assist users for computer and printer issues

The role & Responsibilities of Database Administration:

o Support all Mouwasat sites Riyadh Hospital

Oasis PROD Database (Oracle 10g Real Application Cluster)Oasis TEST Database (Oracle 10g)Oasis DUMMY Database (Oracle 10g)Recovery Manager Database (Oracle 10g)Asset Plus Database (Oracle 9i)Hummingbird File Archiving System (Oracle 8i)Time Attend Server (SQL Server)Report developments using Oracle Forms and Reports.

Note: Oasis is the Hospital information system(HIS) used in AL-MouwasatHospital.

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The Services that IT department provides to the organization

1-The primary service provided by the IT Department is an integrateddata network of computing resources. This network is designed for theefficient storage and retrieval of information to improve the servicesprovided to the patients of the hospital.

All users of the network are expected to use it in a responsible andprofessional manner and make no intentional use of these services in anillegal, malicious or obscene way. All users have a responsibility tomake sure that all information contained in and disseminated by thenetwork is accurate.

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2-The IT Department may provide email services and accounts toMouwasat employees or authorized users. Any email system operatedby the MIS Department and its contents are the property of Mouwasat

hospital and may be released, under certain circumstances and inaccordance with applicable regulations to Mouwasat officials. Thepurpose of the hospital email system is to assist in the performance of Mouwasat hospital business.

3- The MIS Department may provide email services and accountsto Mouwasat employees or authorized users. Any email systemoperated by the MIS Department and its contents are the property

of Mouwasat hospital and may be released, under certaincircumstances and in accordance with applicable regulations toMouwasat officials. The purpose of the hospital email system is toassist in the performance of Mouwasat hospital business.Incidental personal use of the email system may occur, but suchusage must not interfere with efficient and timely completion of business activities or negatively impact the performance of thenetwork.

4-The IT Department will operate a unified anti-virus service. Thepurpose of this service is to protect the hospital data network fromdata loss or operational slowdown from a computer virus infection.Users should remain alert to the possibility of receiving a computervirus and notify the MIS Department immediately if they suspect avirus or received notification about a virus. Users should not

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attempt to circumbent or disable any aspect of the anti-virusservice, nor should any user knowingly spread or create a computervirus.

5-The IT Department will host, operate and maintain an official website for Mouwasat hospital. This web site will provide most of, andact as a central point for, Mouwasat electronic and web basedservices. Individual departments or Mouwasat branches will notmaintain any other websites unless authorized by MouwasatHospital management and the MIS Department. The MIS

Department and designated "Webadministrator" are the onlyperson authorized to post or change information on the web site.Links to other web content not located on the Mouwasat web siteshould not point to content that would embarrass that hospital ordegrade the hospital's positive image. The web site should be keptup to date with a consistent look and feel to all pages. A consistentand standardized navigation scheme will be used to allow users toquickly find the information they seek.

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U s e r

s u p p o r t

ITITServicesServices

H e a l t h c a r e s y s t e m s

Networkmanagement S t a f

f t r a i n i n g

S e c u r i t y

s y s t

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I n t e

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it 1st assignment

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