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ITITITIT 206206206206 EntireEntireEntireEntire CourseCourseCourseCourse

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IT 206 Week 1 CheckPoint Formatting Issues

IT 206 Week 1 DQ 1 and DQ 2

IT 206 Week 2 CheckPoint Knowing Where You Placed Your

Document

IT 206 week 2 Assignment Microsoft Word Exercise

IT 206 Week 3 CheckPoint Simplifying Your Excel Usage

IT 206 week 3 DQ 1 and DQ 2

IT 206 Week 4 CheckPoint The Risk of Macros

IT 206 Week 4 Assignment Microsoft Excel Exercise

IT 206 Week 5 CheckPoint Mail Merging


IT 206 Week 6 CheckPoint Analyzing Data

IT 206 Week 6 Assignment Microsoft Access Exercise

IT 206 Week 7 CheckPoint Other Uses for PowerPoint


IT 206 Week 8 CheckPoint Pitfalls to a Presentation

IT 206 Week 8 Assignment Microsoft PowerPoint Exercise

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IT 206 Week 9 capstone DQ

IT 206 Week 9 Final Project Common Microsoft Office Errors

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ITITITIT 206206206206WeekWeekWeekWeek 1111 CheckPointCheckPointCheckPointCheckPoint FormattingFormattingFormattingFormatting IssuesIssuesIssuesIssues


1. CheckPoint: Formatting Issues – Due Day 5

· Write a 200- to 300-word response that answers the

following: Based on the article by Nott (2008), what are some

business uses for inserting a canvas within a Microsoft® Word

document? From these uses, propose a strategy that may help

users overcome formatting issues.

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1. Discussion Questions – Due Day 2 and 4

· Microsoft® Word provides keyboard combinations

that can increase a user’s efficiency. How can these shortcuts

simplify the support process for Microsoft® Word? For those

customers that solely use alternative methods of completing

these tasks, how would you introduce these key combinations?

· Microsoft® Word provides the ability to set defaults

allowing users to customize their style within their document.

Explain how you would educate a customer on setting his or her

own document style. What strategies would you advise to help

the customer avoid common style problems?

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1. CheckPoint: Knowing Where You Placed Your

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Document – Due Day 5


following: Customers often save their Word documents to

unknown folders within their computers. What are some ways to

search for recent .doc files using Microsoft® Word? What

recommendations would you provide a user to minimize such

misplacements? Explain your answer.

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ITITITIT 206206206206WeekWeekWeekWeek 2222 CheckPointCheckPointCheckPointCheckPoint KnowingKnowingKnowingKnowingWhereWhereWhereWhere YouYouYouYou

PlacedPlacedPlacedPlaced YourYourYourYour DocumentDocumentDocumentDocument


1. CheckPoint: Knowing Where You Placed Your

Document – Due Day 5


following: Customers often save their Word documents to

unknown folders within their computers. What are some ways to

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search for recent .doc files using Microsoft® Word? What

recommendations would you provide a user to minimize such

misplacements? Explain your answer.

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ITITITIT 206206206206WeekWeekWeekWeek 3333 CheckPointCheckPointCheckPointCheckPoint SimplifyingSimplifyingSimplifyingSimplifying YourYourYourYour ExcelExcelExcelExcel

UsageUsageUsageUsage


. CheckPoint: Simplifying Your Excel® Usage – Due

Day 5


following: Based on the article by Lenning (2005), how is a

macro utilized within Microsoft® Excel®? Name various

business functions that require the use of a macro. What are

possible limitations using macros within Microsoft® Excel®

and how would you convey this to a user?

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. 1. Discussion Questions – Due Day 2 and 4

· What are some qualitative tools used to analyze data

within Microsoft® Excel®? How do these tools assist users with

their business decisions? Provide an example from a past or

current work experience when the use of these tools would have

helped to analyze data in your spreadsheet. How was the data

originally analyzed? Explain your answer.

· Microsoft® Excel’s versatility allows users to

analyze both qualitative and quantitative data. How does the

versatility of Microsoft® Excel® affect application support?

Because of its versatility, what assumptions must be made when

diagnosing and troubleshooting Microsoft® Excel®-based

problems?

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1. Assignment: Excel® Exercise – Due Day 7

· Complete the following tasks by using the

Microsoft® Excel® document provided in Course Materials:

o Format appropriate cells for currency.

o Merge title cells.

o Construct a bar graph using the existing data and provide

labels and a legend.

o Insert a border around data.

o Freeze the first column of the data set.

o Sort the daily spending amounts in ascending order.

o Using the Tools menu, set the Excel spreadsheet to be

protected.

o Calculate the sum of the entire data set.

o Calculate the average of the entire data set.

o Delete any empty cells between the data cells to condense

the data.

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· Read the following scenario:

You are working at a support desk for a company providing

onsite and telephone support to customers with Microsoft®

Excel® questions. On this particular day, you are presented

with the following three situations:

Situation 1: A business professional wants to use Microsoft®

Excel® to organize data for the monthly expense report. He has

never used Microsoft® Excel® and is inquiring about the

functions that would support him with this task.

Situation 2: A husband is having difficulties with his Microsoft®

Excel® spreadsheet. He has been trying to track his monthly

grocery spending to find the daily average he spends on food.

The spreadsheet is organized by day, and for the days in which

no groceries were purchased, he enters zero. He is seeking

assistance to calculate the correct monthly average.

Situation 3: A local grocery store owner has created a

spreadsheet containing the types of inventory she carries within

the store. The spreadsheet contains 235 different kinds of

inventory, defined by price, quantity on hand, ordered quantity,

and category. She loses her placement every time she scrolls

through the data set. She wants to know how to effectively scroll

through the data sheet and manage this large data set.

· Team-up with another student assigned by the

facilitator.

· Discuss how to diagnose and troubleshoot the

situations.

· Write a 1-page response for each of the three

situations. Include the following in each response:

o Identify a general approach for facilitating the customer

over the telephone. What are possible challenges in the given

situation? What strategies would help you overcome the

challenges?

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1. CheckPoint: The Risk of Macros – Due Day 5


following question: Based on the article by Lenning (2005),

what is a primary security risk that users should acknowledge

when using macros? Why is it important to educate users of

these risks once their dilemma is resolved? Aside from installing

Microsoft®’s service packs, what types of support strategies

should be utilized to ensure risks are minimized? Explain your

answer.

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ITITITIT 206206206206WeekWeekWeekWeek 5555 CheckPointCheckPointCheckPointCheckPoint MailMailMailMail MergingMergingMergingMerging


1. CheckPoint: Mail Merging – Due Day 5

· Write a 200- to 300-word response that explains the


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following: The article from Product News Network (2007)

introduces 4TOPS, a mail merger that can be embedded within

Microsoft® Access®. What are some key attributes of this

product and how may it help the operations of an organization?

How do third-party plug-ins change the process of diagnosing

and troubleshooting errors within an application? What steps

would you take in diagnosing an application that has been

changed from its original state? How does this affect the level of

support required to facilitate Microsoft® Access® users?

Explain your answer.

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· Identify common Microsoft® Access® database

terms. How would you explain them to various Microsoft®

Access® users with little database knowledge? How would the

description of these terms vary depending on the experience




level of the customer? How would you determine this experience

level? Explain your answer.

· Micosoft® Access® is often more efficient than

Microsoft® Excel® when constructing databases. Explain why

a customer using Microsoft® Excel® may want to use

Microsoft® Access® as an alternative. How would you explain

usage of data between both applications to users?

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ITITITIT 206206206206WeekWeekWeekWeek 6666AssignmentAssignmentAssignmentAssignment MicrosoftMicrosoftMicrosoftMicrosoft AccessAccessAccessAccess ExerciseExerciseExerciseExercise


1. Assignment: MS Access® Exercise – Due Day 7

· Complete the following tasks using Microsoft®

Access®:

o Create a database consisting of two tables.

o Name both tables.

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o Create fields for each table. The first table must contain

the following fields:

· Student ID number

· First name

· Last name

· Gender

· Phone number

· Address

· Major

· Minor

The second table must contain the following fields:

· Student ID number

· Course

· Letter grade

o Establish a primary key for each table.

o Create a relationship between the two tables.

o Set appropriate properties for all fields.

o Enter at least five mock student records in the first table.

In the second table, enter at least three courses for each student

listed in the first table.

o Create a report containing student ID numbers, first

names, last names, courses, and letter grades for all students.

o Create a query to search for students who received an A

in a course. Display student ID number, first name, and last

name in the query.

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1. CheckPoint: Analyzing Data – Due Day 5


following questions: Based on the article by Samuels and Wood

(2007), what are the five basic steps required for analyzing data

using Microsoft® Access®? How could these steps help you

diagnose and troubleshoot Microsoft® Access® errors? Which

of the five steps presents the greatest possibility for user error

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and why? Explain your answer.

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PowerPointPowerPointPowerPointPowerPoint


1. CheckPoint: Other Uses for PowerPoint® - Due Day

5


following questions: In his article from Computer Act!ve,

Stevenson (2008) introduces an alternative use for Microsoft®

PowerPoint®. List and explain the five steps to creating a basic

Microsoft® PowerPoint® presentation. How would these steps

differ if the presentation had a business orientation? What

features should be emphasized and why?

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· Microsoft® PowerPoint® is evolving graphically.

How might this change the complexity of a presentation? Do

you think Microsoft®’s plug-ins enhance the effectiveness of its

product? Why or why not?

· Microsoft® PowerPoint® provides features that

assist developing various presentation styles. What are two

features that must be used cautiously when creating a business

presentation? What effect do these features have on an audience?

Explain your answer.

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ExerciseExerciseExerciseExercise




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. 1. Assignment: MS PowerPoint Exercise – Due Day 7

· Complete the following tasks using Microsoft®

PowerPoint®:

o Create a Microsoft® PowerPoint® presentation with at

least six slides.

o Make the topic of the presentation on how a support desk

can communicate effectively with customers.

o Create a master slide with a logo, footer, and font.

o Add notes to each slide.

o Insert a graphic or picture.

o Implement a background.

o Place a text box in the title slide with your name.

o Insert transitions for each slide.

o Adjust text alignment in the title slide so it is centered.

o Insert an organizational chart.



· Read the following scenarios:

You are working at a support desk for a company providing

onsite and telephone support to customers with Microsoft®

PowerPoint® questions. On this particular day, you are

presented with the following three situations:

Situation 1: Susan, a pharmaceutical representative, must

create a presentation about a new drug recently approved by the

FDA. She wants to know the main functions of Microsoft®

PowerPoint®. Susan’s gathered data includes graphs, videos,

and statistics of the new drug.

Situation 2: The training department from a local electronics

store provides presentations to newly hired employees about the

company and its operations. There are four different

presentations created by four different people. The training

supervisor wants to unify all four presentations into one without

manually manipulating each slide.

Situation 3: Tim, a college sophomore, is having trouble with a

Microsoft® PowerPoint® presentation he e-mailed to himself

from the library’s computer. When he executes the presentation,

the slides change too fast, the font changes, and the audio from

each transition does not match. Tim wants to know why this has

happened and what can fix it.

· Write a 1-page response for each of the three

situations. Include the following in each response:

o Identify a general approach for facilitating the customer

over the telephone. What are possible challenges in the given

situation? What strategies would help you overcome the

challenges?

o If causes to the problem or question described by the

customer are unclear in the situation, explain how you would

further diagnose the problem or question.

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. CheckPoint: Pitfalls to a Presentation – Due Day 5

· Write a 200- to 300-word response that explains the

following: Based on the article by Fontana (2008), what is the

motivation for the pptPlex prototype Microsoft® is trying to

implement in Microsoft® PowerPoint®? How might this affect

existing Microsoft® PowerPoint® users and the level of support

required by the software? Explain your answer.

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1. Capstone Discussion Question – Due Day 3

· Create a draft of an application support checklist

for Outlook®. You should first identify and diagnose five

frequent errors in Outlook®. Each error must then offer

possible diagnosing strategies and troubleshooting tactics.

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Provide an alternative support approach for each error for

customers who might be at a lower skill level.

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ITITITIT 206206206206WeekWeekWeekWeek 9999 FinalFinalFinalFinal ProjectProjectProjectProject CommonCommonCommonCommon MicrosoftMicrosoftMicrosoftMicrosoft

OfficeOfficeOfficeOffice ErrorsErrorsErrorsErrors


1. Final Project: Common MS Office Errors – Due Day 7

· Create an application support checklist for each

Microsoft® Office application (Microsoft® Word, Microsoft®

Excel®, Microsoft® Access®, Microsoft® PowerPoint®, and

Microsoft® Outlook®) using the information accumulated from

your individual assignments from Weeks One through Nine. For

each application, identify common user errors as well as

provide a step-by-step strategy to diagnose and troubleshoot

such problems for users at beginning and intermediate skill

levels. Each application support checklist must include the

following:

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o Summary of the application

o Five common errors for each application

o Strategies used to diagnose the errors for an array of

different audiences

o Proposed support tactics to resolve the errors for different

audiences

· Create and submit a 10- to 15-slide Microsoft®

PowerPoint® presentation to summarize your findings. The

slideshow should resemble an actual presentation that could be

used for training application support staff.

· Format your paper according to APA standards.

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