it-analytics: screen your it processes with bi technology
TRANSCRIPT
IT-AnalyticsScreen your IT processes with BI technology
Dr. Roland Zimmermann (Bissantz & Company)November 24th, 2015
„Seeing more, understanding more“
IT-Analytics in the information landscapeMission „Look, see, do“
Service Transition Service OperationService DesignService Strategy Continual Service Improvement
IT-Analytics
Market segmentation
Portfolio planning
Budget planning
Capacity planning
Process coordinationService catalog development
SLA coordination
Risk management
Life cycle management
Resource planning
Release planning
Validation and test
Incident management
Security management
Application managementInfrastructure management
Quality management
Process evaluation
Service reviews
CSI monitoring
… … … … …
From strategical to operational: IT-Analytics
IT-Analytics solution
MF-DWH
…Matrix42 ITSM
ETL
relational data
IT-Analytics
Source system
DeltaMaster
Benefits? ROI? Check the processes
Incident Management
Rights management….
Application management
Infrastructuremanagement
IT-Analytics as a „sensor “ = Effectiveness of IT processes improved
IT-Analytics to enhanceIncident Management = Efficiency
Example „increasing client installation problems “:
Find reasons for problems faster in IT processes and “repair” (sensor function)
Large benefit (Effectiveness)
Example „Standard channel for incidents should be portal or email“:
Continuous improvement of processes within the Incident Management
Basic benefit (Efficiency)
Service Transition Service OperationService DesignService Strategy Continual Service Improvement
IT-Analytics
Market segmentation
Portfolio planning
Budget planning
Capacity planning
Process coordinationService catalog development
SLA coordination
Risk management
Life cycle management
Resource planning
Release planning
Validation and test
Incident management
Security management
Application managementInfrastructure management
Quality management
Process evaluation
Service reviews
CSI monitoring
… … … … …
From strategical to operational: IT-Analytics
„Seeing more, understanding more“
Contact us andTrivadis Lausanne!
IT-Analytics in the information landscapeMission „Look, see, do“
Dr. Roland ZimmermannDr. Dieter Reinwald
Bissantz & Company GmbHTel. +49 911 935536-0