it as a driver for transformation - sogeti · it as a driver for transformation . ... 535 537 538...

Patrick Naef

Patrick Naef CIO & DSVP, Emirates Group IT

9th Sogeti Executive Summit 2014

Emirates - a 30 year old start-up IT as a driver for Transformation

Patrick Naef Patrick Naef © 2011 Emirates Group. All Rights Reserved.

1950’s

1990

2003

2013

Dubai - Growth is Reality

2014

Patrick Naef

Dubai - Growth is Reality … and today

Patrick Naef © 2011 Emirates Group. All Rights Reserved. Patrick Naef

Dubai, a Business Hub for the Greater Region…

Dubai

Patrick Naef

Emirates & dnata

Patrick Naef

Emirates Group


3,160

4,406

1,390 1,079 942

1,734 1,996

2,585

3,181

6,951

0

1000

2000

3000

4000

5000

6000

7000

8000

2002/03 2003/04 2004/05 2005/06 2006/07 2007/08 2008/09 2009/10 2010/11 2011/12

AE

D M

illi

on

s

Growth in dnata revenue

2012/13

6,536

7,600

2013/14

Patrick Naef

Dubai’s Future …Emirates’ Future


Launch – 25th October 1985

2 Aircraft

3 Destinations – Karachi – Delhi – Mumbai

Emirates Connector of People and Places


… and 29 years later


Today: 146 Destinations in 83 Countries & Territories


Current Fleet – 230 Aircraft

21

13

Airbus A330

Airbus A340

Airbus A380 53

Boeing 777 141

Boeing 747-F 2

Passenger & Freighter Aircraft

292 aircraft pending delivery worth over US$138 billion

Patrick Naef

Emirates Airbus A380

Patrick Naef

Situation in IT early 2006

Patrick Naef

Click to edit Master title style

17

EMIRATES

D

N

A

T

A &

GS

CC

Group Security Medical Legal & Facilities DN Revenue Accounts

Finance HR & Group Training Central Services

PD & CRM

Group Safety

DN Agencies DN Cargo

DN Airport

P&L

Al Maha AA

SD Engineering

Flight Operations

EKH EK Cargo Skywards Reservation Services NPSD & eCommerce

STC EK Airport Pricing NCL & CER

EK Revenue Accounts

YM

Planning

CASA

114

111

101

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107

105 110

112

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202 203 210

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431 439

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350

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768

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2000 2001

2005 2014

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4004 483

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8030

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445

486

476 477 478 490

474

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487

APAS

TARS

Insight

OPAT Emu

4000 4007

4008

8079

8077 5000

3012

CCTV TOMAS

ATM Monitor

Aurora

GroupWorld Empower

EKG Web Sites emirates.com

Tridion

BBC News

Sentinel SAFE

Qpulse RAT

Medical System

Aviation Medical Exam EGLMS Concept

500 FMS DRAS – BSP Reconciliation

BRASS

ERP FAPA

TRACK

MFR POWER

FUWINT CPG

COMET Budget System

MLZ HR Recruit

ERP-HR Payroll

OTA TRACE ROS TER

ERP Recruit

Crew Feedback

Org Chart Staff Feedback Bright Ideas

Contract Mgmt

Merit Pot Edu

Benefits

Staff Portal

HR Direct Self Service

ID Card

Imaging Internal Vacancies

Medical Benefits

vTrack

Ez_Post

Driver Contact

CLP Fulfilment

ePACTS CSTMS Vehicle Tracking

MACS ODS

MACS DWH

DFO

IVR

EKT Ocean

Protas Tariff

EKT Sub Systems

Events PRO

Corporate Discount Agency

Deposits AxisHolidays.com

ACD

DN Rpts YM

CAMSYS

Celsius Logger

DACS +

Qpulse SAS Forecast

TSS

Telemagic

BRS DMACS GUI

RMS

MACS AACS

Marhaba Ops

CUTE

FIDS

Infocaster

Marhaba Web Site

Plan Control

RTA

SP Expert Stand Monitoring

Tetra TARS NOMAD DMIS

ERP P&L

RAPID IBML

Imaging

PMS

CRM Smartel

MICE OASIS FLEET MGMT

AA-DSS

AA Sub Systems

AA-MIS

Visa Messaging Subsystem

SelfBill OneNetwork

Call Centre Portal email

IBE IBE Watchdog ACD

Future Focus

MARS

PSS PC Systems

EasyMARS

MARS FQT CRIS Skywards.com

Skywards Datamart

PNR DW

CISMIS

ACD Solution

Trade Net Supplier Net

EK - DSS

Ocean

Messaging Subsystem

Price Guide

Ops Reports

Airfare

SuperOPS

CVIEW

RPS RI

GYM

GRMS

Galaxy ePIP

PROS OD Forecaster

SPACE PNRODS

YAS AQUA

CDW Target.com

PROMIS

FACTS

FRR

LSOM

PRISM

ARS

EMSA

Route Planning System

Market Research

CONX Builder COSMOS LTP

ENCOM AIFLITE

CSR

CORE

MPP CRS

Apollo

LASS Evita

EPR

Pairing ACTS

CrisCall iSaturn Trips STC

Trips .NET

Trips IRA

Trips IVR

Trips PEC

SkyClaims CPD

SkySales

SkyMart

SkyExpress SkyHub

SkyLog

SITAFastIV SkyChain

MASS

SkyCap

SkyTrack

LIDO EGDS

AFTN

FuelMON

FCPortal FCIS ADOC

MPI

eSwap

COLA

DMS OGS Weather Monitor

RAMS

ATC Radar

FOQA FO Management Portal

Macroe

OPERA

CUSS KIOSK

e-ticket handler

MACS DMACS-GUI

RMS

KIS BGS LASS

Catering Portal

CC Portal

DFS

CCIMS CCPM

Kiosks Galley Planning Caterlog

Crew Records Crew Admin

SD Management Portal Sickness Analysis

A/c Cleaning Control

EMPACS

Buyer Equip Tracking

Airman

DELIA ADOC

Engg - DWH

Engg EMS

PMA

e-capability wrkflw

Techlog

Warranty wrkflw

Integrated Reporting

Library Mgmt

Tools Calibration

Quotation Scrap wrkflw

Avionics wrkflw

CASA -CRIS


Reinventing IT


IT Architecture & Standards IT Strategy

Portfolio Management

Financial Management

Quality Management

Organisational Development

IT Performance Measurement

Security & Risk Management

Business Info. Architecture

Communication Governance

Relationship Management

Service Level Management

Customer Relations

Project Planning

Proj. Monitoring & Control

Risk Management

Req. Mgmt & Req. Dev.

Design & Development

Program Management

Product Integration

Validation

Verification

Proj. Config Management

Production

Service Req. Management

Inventory & Stores Mgmt

Identity & Access Mgmt

Capacity Management

Availability Management

Continuity Management

Operations Management

Release Management

Configuration Management

Incident Management

Problem Management

Change Management

Security Management

People Performance Management

Training & Development

People Life Cycle

Resource Planning Recruitment

Projects

Supplier Relations

External Supplier Mgmt

Design: Process Map


IT Architecture & Standards IT Strategy



Quality Management

Organisational Development

IT Performance Measurement


Business Info. Architecture

Communication

Relationship Management


Project Planning

Proj. Monitoring & Control

Risk Management

Req. Mgmt & Req. Dev.

Design & Development

Program Management

Product Integration

Validation

Verification

Proj. Config Management

Service Req. Management

Inventory & Stores Mgmt

Identity & Access Mgmt

Capacity Management

Availability Management

Continuity Management

Operations Management

Release Management

Configuration Management

Incident Management

Problem Management

Change Management

Security Management

Performance Management


People Life Cycle

Resource Planning Recruitment

External Supplier Mgmt

IT Strategy & Architecture

IT Production

IT Strategic Sourcing & Development

Design: Process Map

Supplier Relations Customer

Relations

Production

People

Projects

IT Solutions & Customer Services

Governance


Emirates Group IT Structure

Cargo

Airport

Engineering and Flight Ops

PSS & Pax Experience

Group Services

Leisure & Agency

Commercial & Planning

Customer Service Support

Regional Sales

Regional Sales

Regional Sales

Communications

Product Strategy

IT Enterprise Architecture


Quality Management

IT Support Services


Data Centre Operations

Data Centre Technologies

Comms & End User Tech.

Deployment Services

Problem Management

IT Resource Mngt - PM

IT Resource Mngt. - PM

IT Resource Mngt. - SD

Strategy & Architecture Production Strategic Sourcing & Development

Solutions & Customer Services mercator

Emirates Group IT


Supplier vs. Part of Business

Mitigate risk

Transform Business

Grow the Business

Run the Business


… and the world moved on …


Reinventing IT 2.0




Strategy Management

Architecture Management

Quality Management


Strategy and Governance

Account Management

Business Solutions Development

Business Integration

Program Management

Project Management

Software Development

Service Management

Service Management

Service Delivery

Technical Operations

People Process Performance Management


Reward & Recognition Recruitment

Solution Delivery

Supplier Relations

IT Process Landscape 2013

Partnership Management

Supplier Management


Emirates Group IT 2013

Account Management

Business Technology Solutions

HR Finance

IT

Business Solutions Development

Business Solutions Delivery

Business Service Management

Service Lifecycle

Technical Operations Centre

Software Development

Application Support

Testing

Production Technologies – Datacenter

Partner & Supplier Management

Security

Compliance

Architecture

Innovation

Strategy

Production Technologies – EUT & UC

Customer Support & Deployment Services

Service Management Software Engineering Infrastructure Management

Strategic Services


Emirates’ Spirit of Innovation


January 29th 2008, Dubai: Emirates sign an agreement with Microsoft to establish a joint Innovation Lab in Dubai to develop innovative solutions for the Travel & Transportation Industry

Driving Innovation with Partners

Patrick Naef 29

320 Hackers *60 Apps * 24 Hours


Virtualisation of ‘things’

http://www.google.ch/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&docid=U7TUKSZ1zBts8M&tbnid=CdD-myL7StKeYM:&ved=0CAcQjRw&url=http://www.jameslaish.com/map-illustration/map-design-and-illustration-james-laish-4_8_135.html&ei=0Y4yVL-8BMT2O4vSgcAP&bvm=bv.76802529,d.ZWU&psig=AFQjCNF0-9Qy4FHz91B2yTQ232HaPJ-4tg&ust=1412685880900478


Combining different data sources / sensors


BYOx, i.e. your own connectivity Company network Personal mobile 4G network

Patrick Naef

• That’s where innovation happens

• Get ready for BYOx

• The way of working of Gen-Y / Gen-Z

• Accept that users and customers will be in control

• The more you share, the more you will receive

• Open Architectures: The times of monolithic systems are over

• Open up the company for collaboration, be part of it!

• Adapt OpenSource community models

Open & Crowd Sourcing

Patrick Naef

Thank You

Emirates Group Information Technology PO Box 686 Dubai, United Arab Emirates Telephone: +971 4 203 3004 Email: [email protected]

Telephone Dubai: +971 4 203 3135 Telephone Bangkok: +66 2 260 8488 Email: [email protected]

it as a driver for transformation - sogeti · it as a driver for transformation . ... 535 537 538...

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