it briefing agenda 2/16/06
DESCRIPTION
IT Briefing Agenda 2/16/06. AAIT Updates New IT Website & Governance Housing Quick Update Web Architecture Oracle Security NetCom Realignment. Karen Jenkins Karen Jenkins Karen Jenkins Eric Van Wieren Evan Ehrenhalt Paul Petersen. AAIT Reduction in Force. - PowerPoint PPT PresentationTRANSCRIPT
Information Technology at Emory
Academic and Administrative ITClient Technology Services
IT Briefing Agenda 2/16/06
• AAIT Updates• New IT Website &
Governance • Housing Quick Update• Web Architecture• Oracle Security• NetCom Realignment
• Karen Jenkins• Karen Jenkins
• Karen Jenkins• Eric Van Wieren• Evan Ehrenhalt• Paul Petersen
Information Technology at Emory
Academic and Administrative ITClient Technology Services
AAIT Reduction in Force• Funding need to support new services and
better support under-staffed services• Overstaffed in some areas
– desktop support - 1:60* ratio … industry standard is more than 1:100 … Emory is more like 1:200.
• Staffed for services no longer provided by AAIT– Such as local support
• Shift in AAIT support model– Transition Tier 2 to the service owners
• Transition of services to other AAIT teams– Security breach process, SESA, and Managed AV to
the Security team
Information Technology at Emory
Academic and Administrative ITClient Technology Services
Business Model Transition
Local Support to campus departments
Tier 2 support for the Help Desk
Support for departmental solutions (SPSS, SAS, Novell)
SESA, Manage AV, Security Breach Process
Distributed model
Service owner
Local Support
AAIT Security Team
Information Technology at Emory
Academic and Administrative ITClient Technology Services
Client InteractionKaren Jenkins
Service Management
Web & Communications
Configuration Management
Daniel Palmer
OPEN
OPEN
Lee Clontz Linda Erhard
Norman Hulme Donna Price
Andrew Kincaid
Al Shelton
Michael Smith Clean Room
3 FTE Students
Eric Van Wieren Karla Fields
Information Technology at Emory
Academic and Administrative ITClient Technology Services
Configuration Management
• Support LSPs with complex desktop configuration issues relating to IT enterprise services
• Create web-based (Software Express) and CD-based (EOL) authoring tools
• Provide local support to AAIT and Clean Room services (Carlos & GDBBS)
• Create gold standard images for Windows, OS X, Linux
Information Technology at Emory
IT Website & IT Governance
*
Information Technology at Emory
New Housing Application
*
Information Technology at Emory
Academic and Administrative ITClient Technology Services
Housing Application
• Housing Director Product – Client based for occupancy
management• Vendor is Adirondack Solutions• Atlanta & Oxford campuses using
the same app & database• Moved from a departmental to
enterprise based system
Information Technology at Emory
Academic and Administrative ITClient Technology Services
Some Features• Web product for student access and
sign up• Lottery functionality based on priorities
of the institution• Students can update personal
information for housing preferences– Room preferences, dining plan
• Targeted go-live is March 1, 2006• Heather Mugg will present/demo next
month
Information Technology at Emory
Web Architecture & Input
Eric Van Wieren*
Information Technology at Emory
Oracle Advance Security
ADS-DBA TeamAAIT
*
Information Technology at Emory
Academic and Administrative ITClient Technology Services
Data Access Security
•What risks exist if accessing data on a different machine?•What can we do about this risk?•Plans for the future•Questions and answers
Information Technology at Emory
Academic and Administrative ITClient Technology Services
Database Server
protected data
Points of Risk
PC
Client
Web
Server
2
1
3
2
3
4
Sniffing Passwords Sniffing Data
Information Technology at Emory
Academic and Administrative ITClient Technology Services
Risk Reduction
Web
Server
2
1
3
2
3
4
Database Server
protected data
ASO
SSL HTTPS
ASO
PC
Client
ASO
ASO
Information Technology at Emory
Academic and Administrative ITClient Technology Services
What about the Core
• The Administrative Core is a good concept. It keeps out most of the hackers.
• The core does not protect against staff members (or student workers) with curiosity or malice.
Information Technology at Emory
Academic and Administrative ITClient Technology Services
How to use ASO
• Oracle Advance Security is a feature of Oracle’s network connectivity.
• It is controlled in the sqlnet.ora file.• Most machines already have what
they need. • Changing a few lines in the
sqlnet.ora file will do it.
Information Technology at Emory
Academic and Administrative ITClient Technology Services
Advanced Security Options
• Oracle allows for four levels of security.1. Reject – This machine refuses to use
advanced security.2. Accept – This machine will use ASO if the
other machine requests/requires it.3. Request – This machine will ask to use
ASO, but will not demand it.4. Require – This machine must use ASO or
it will not connect.
Information Technology at Emory
Academic and Administrative ITClient Technology Services
The security portion of the SQLNET.ORA looks like this:SQLNET.CRYPTO_CHECKSUM_TYPES_CLIENT= (MD5) SQLNET.ENCRYPTION_TYPES_CLIENT= (RC4_40, RC4_56) SQLNET.CRYPTO_SEED = qwertyuiop1234567890 .ORA = .ora
# SQLNET.CRYPTO_CHECKSUM_CLIENT = accepted# SQLNET.ENCRYPTION_CLIENT = accepted
# SQLNET.CRYPTO_CHECKSUM_CLIENT = requested# SQLNET.ENCRYPTION_CLIENT = requested
# SQLNET.CRYPTO_CHECKSUM_CLIENT = required# SQLNET.ENCRYPTION_CLIENT = required
# SQLNET.CRYPTO_CHECKSUM_CLIENT = rejected# SQLNET.ENCRYPTION_CLIENT = rejected
SQLNET.ORA
Any pair of lines may be placed
in the sqlnet.ora,but the computer
on the serverside must have
compatiblesettings.
Information Technology at Emory
Academic and Administrative ITClient Technology Services
The Future
• Over time we would like all communication to be encrypted.
• All servers set to required if possible, or to requested for servers with unusual clients.
• There is no timeline at this point.
• Would you like to beta test for us?
Information Technology at Emory
Academic and Administrative ITClient Technology Services
?Questions?Questions
Data Access Security
Information Technology at Emory
NetCom Realignment
February 16, 2005
Information Technology at Emory
Academic and Administrative ITClient Technology Services
Agenda
• NetCom Org Charts - Old and New
• Reasons for Realignment
• Upcoming Projects
• Questions
Information Technology at Emory
Academic and Administrative ITClient Technology Services
NetCom Fall 2005 Org Chart
Dir of Arch & Eng
John Mason
Sr Dir of OpsVacant
Dir of the Call Center
Mollie Borrows
Dir of Admin & Finance
Becky Hancock
Interim A.V.PRhonda Fuss
Arch ProjSrvs
Coord
FieldSrvs
Dir of Tech OpsRamous Fields
VoiceOps
DataOps
NOC
Information Technology at Emory
Academic and Administrative ITClient Technology Services
Netcom Jan 2006 Org Chart
Dir of Arch & Eng
Paul Petersen
Sr Dir of Ops & Eng
John Mason
Dir of OpsRamous Fields
Dir of the Call Center
Mollie Borrows
Dir of Admin & Finance
Becky Hancock
Interim A.V.PRhonda Fuss
VoiceOps
DataOps
Arch
ProjSrvs
CoordFieldSrvs
NOCAsst Dir of
Client ServicesDawn Francis-
Chewning
Information Technology at Emory
Academic and Administrative ITClient Technology Services
Reason For Realignment• Fill the vacant Senior Director position
– Align Architecture, Engineering, and Operations under a unified direction
• Assistant Director of Client Services created to focus on improving NetCom’s Service Level Objectives– Reduced standard work-order time from 7-
10 Business days to 5-7 Business days.• Bring Architecture closer to the
Engineering groups to work on upcoming challenges
Information Technology at Emory
Academic and Administrative ITClient Technology Services
Upcoming Challenges
• Implementation of new Core Routers– Redundant, Low-latency, & Low-Jitter– Security – Firewalls, IPS, & VPN
• Convergence of Voice and Data– Select single Voice Switch Technology
• Avaya, Cisco, and Nortel
– Planning for VoIP in SOM Building Summer ’07– New Voicemail System – Unified Messaging– Wireless VoIP
Information Technology at Emory
Academic and Administrative ITClient Technology Services
Upcoming Challenges Cont…
• Campus Master Plan & Strategic Plan– Infrastructure Planning
• How do we keep service running during construction?
• How do we help the transition from the old space to the new space?
– Visioning Exercise for Clifton Road Redevelopment
• What will communications look like in five years from now?
Information Technology at Emory
Academic and Administrative ITClient Technology Services
NetCom
?Questions?Questions