it business relationship management for success
DESCRIPTION
In this era of rapid pace digital technology, information technology and services are a strategic advantage and more importantly a source of survival. Winning with the business requires convergence or business and IT strategy with professionals that are multi-dimensional thinkers. This presentation speaks to Why, How and What it takes for successful IT Business Relationship Management.TRANSCRIPT
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Information Services Business Relationship Management
IS Winning with the Business
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About ITSM Academy
Welcome!
Accredited Education • Certified Process Design Engineer
(CPDE)â
• ITIL® Foundation • ITIL Capability (OSA|PPO|RCV|SOA) • ITIL Lifecycle (SS|SD|ST|SO|CSI) • ITIL Managing Across the Lifecycle
(MALC) • ITIL Service Manager Bridge • ISO/IEC 20000 Foundation • MOF Foundation
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• Corporate & Partner (GEM) Alumni Program PMI Global Education Provider Federal Government (GSA) Contractor Certified Woman-Owned
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries
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Business Relationship Management Overview
• Drivers
• Historically
• Descriptions
• Positives & Negatives
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Represent the Business to Information Services (IS)
• Demand Management
• Strategy Convergence
• Consumerization
• Digital
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Represent Information Services (IS) to the Business• Communication &
Collaboration
• Educate and Reinforce Process
• Service Catalog and Application Portfolio
• Project / Portfolio Management
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What's In IT For Me?• Technology Foresight
• Competitive Insight
• Financial Transparency
• Governance
• Security
98.6 WIIFM
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Expanding Capabilities
• 3rd Party Suppliers
• Qualifying Solution Providers
• Bridging All Stakeholders
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Success Metrics• Strategy Alignment
• Responsiveness
• Reliability
• Inclusion
• Valued Opinion
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BRM Maturity
• Passive
• Provider
• Partner
• Peer
Mead, K. (2012). Why is Business Relationship Management (BRM) so Important in Today’s Rapidly-Evolving IT World?. Retrieved from CSC: Leading Edge Forum website: http://lef.csc.com/blog/post/2012/10/why-is-business-relationship-management-brm-so-important-in-todays-rapidly-evolving-it-world
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Networking• Business Teams
• Conferences
• Trade Shows
• Training Centers
• Social Media
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Pitfalls• Acronyms
• Disconnected
• Face Time
• Slow Results
• Lack of an Agenda
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Innovation• What's missing?
• How is it different?
• How does it become tangible?
• What is success?
• What was taught?
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Express Yourself
How May I Help You or Your Team's Success Journey?
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