it consultancy and advisory services
TRANSCRIPT
IT CONSULTANCY AND ADVISORY SERVICES
SAFARICOM
CUSTOMER SERVICE MANAGEMENT: 0722 002222 OR 020 4272222
32
Safaricom IT Consultancy and Advisory Services Safaricom IT Consultancy and Advisory Services
IT Consultancy and Advisory Service Suite?
Safaricom IT Consultancy and Advisory Services is the professional practice of planning, designing, developing, delivering and optimizing IT services that are both fit for purpose and use, thereby providing best value and return on investment for the organization or customer that uses them.
Today’s savvy enterprises understand that IT managed services help them change the economics of their IT operating environments for both applications and infrastructure.
Whether the business is grappling with the Total Cost of Ownership (TCO) of maintaining their application portfolio, or an impending capital outlay for an overdue infrastructure technology refresh, outsourcing to Safaricom, a Managed Services Provider (MSP), can help customers deal with the significant challenges of managing and maintaining their complex IT environment.
Customers can trade the worry of unpredictable IT management costs for an assured level of service at a fixed, pre-arranged cost and the comfort of knowing that professional operations people are making sure that service levels are being met.
Why Safaricom IT Consultancy and Advisory Services?
Businesses need to remain competitive by embracing IT professional services that support their business goals. They have to do this cost-effectively, often with little in-house Information Technology (IT) and advisory experience.
The answer to this predicament is to outsource the consultancy and advisory services to Safaricom. Safaricom offers on-demand talent, depth of experience, deep resources, skills and huge economies of scale that allow her customers’ businesses to have both peace of mind and embrace cost efficiency.
Benefits:
By engaging Safaricom for IT Consultancy and Advisory Services, a customer is able to: -
Keep abreast with the rapidly changing and dynamic ICT environment and global trends
Enhance a competitive edge
Access highly specialized talent in the space of advisory, modeling and strategic planning around IT
Gain an objective view point of their business ecosystem
54
Safaricom IT Consultancy and Advisory Services Safaricom IT Consultancy and Advisory Services
IT Consultancy and Advisory Services
1. Business Continuity Plan Management (BCPM) Consulting:
The Safaricom Business Continuity Management Service ensures that customer business continuity measures are aligned to their business objectives and help to:
Prioritize business functions for recovery
Optimize customer RTO/RPO and increase confidence in their business continuity measures
Reduce insurance and overall risk management cost
Effectively utilize IT Disaster Recovery investments
Prevent customer churn
2. Information Security Management Service (ISMS) consulting: (leading to ISO 27001accreditation):
Safaricom can help a customer in implementing ISO 27001:2005 ranging from assessing customer information security against the standard to helping you achieve certification to the standard.
To achieve certification to the ISO 27001:2013 Information Security standard it is essential that you can demonstrate the standard is being rigorously applied to customer ISMS. This will entail:
Ensuring all policies and procedures are properly documented and up to date.
Ensuring all staff are aware of the relevant processes and procedures.
That staff are assigned information security roles and what those roles entail.
Audit logs and other evidence to demonstrate that policies, processes and procedures are being adhered to. Implement the ISMS or Project Manage the implementation of the ISMS or;
Provide consulting or advisory services during the review or;
Conduct an audit at the end of the implementation to ensure that the ISMS has been implemented in accordance with the ISO 27001
Information Security standard.
Internal & Extenal Audits Annual Management Review
Management Support Define Scope & Objectives Perform Risk Assessment Develop Directives, Standards & Procedures
Operational Security Examples: Security Monitoring/Incident Management Access Management Patch & Vulnerability Management
DO
CHECK
3. IT Risk Management (ITRM) Consulting:
Safaricom offers customized solutions related to IT Risk Management to meet Customer’s business requirements in the following ways:
Risk-based security audits and assessments to proactively identify gaps and recommend corrective measures and improvements
Risk and risk appetite assessment
Enterprise security roadmaps
Reporting and continuous monitoring of security controls
76
Safaricom IT Consultancy and Advisory Services Safaricom IT Consultancy and Advisory Services
Exe cutive Introduction Study Aids Qualifications
Q uick W
We help implement self-assessment of risk and control, using proven methodologies, training, and software solutions. This assessment is designed to:
Create a security benchmark for customer organization.
Identify the strengths and weaknesses of current security practices.
Prioritize the exposures that present the greatest risk.
Provide risk mitigation recommendations consistent with compliance regulations, security industry best practices, client industry best practices, and client business objectives.
5. IT Infrustructure Library (ITIL) Consulting:
IT Infrustructure Library consulting entails:
A specialized discipline, which includes the processes, methods, activities, functions and roles that a service provider needs in order to deliver IT services which provide business value for customers.
A growing profession of people, skilled and committed to delivering high-quality IT services which bring measurable value for businesses.
ITIL is the best approach to implement IT service management. The best-practice guidelines and architectures of ITIL ensure that IT processes are closely aligned to business processes and that IT delivers correct and appropriate business solutions.
ITIL V3 Framework:
Consulting Offering
Consulting Offering
Safaricom ITIL Service Offering:
Build, integrate
Safaricom PMO Solution stack is supported by an innovative service model that offers 360
o degree support over complete
Plan a Build a Integrate a Run lifecycle
PMO in a Box
A breakthrough concept aimed at standardizing constituent projects within a program/portfolio or an Organisation
“Plug and Play” templates for various PM Process of Projects & KPIs
Achieves organizational capability build for future projects
Enterprise PMO
98
Safaricom IT Consultancy and Advisory Services Safaricom IT Consultancy and Advisory Services
PMO in a Box details:
One of the biggest advantages of this solution stack is the exibility it oers in terms of adaptability. It is possible to start virtually at any layer and can then grow into a full-blown solution over a period of time.
Safaricom PMO Solution stack is scalable congurable to suit specic organizational needs robust and provides comprehensive insight capabilities to organizational projects & programs.
Operational reach
Safaricom consultants as Program Directors/ Managers/ Analysts/ Planners & Schedulers
Standard time tested processes based on PMBOK/ VaI IT/ CoBIT framework and Tech M experience
Leverage Primavera BPO model - Hosted solution on Tech M data centers
A delivery model which drives effectiveness of the PMO function while providing tailored services in an ‘On Demand’ model
PMO Organization
PMO Processes
♦ Simplifies project startup with already defined processes, customized tool sets and instructions
♦ Enables “apples to apples” comparisons of projects through consistent
tracking and reporting of status
♦ Ensures that projects are able to take advantage of project management best practices
♦ All projects are on a consistent technology platform
IT Consulting and Advisory Services Details:
Subscription/ Registration
efficiency
♦ Set up of demos to evaluate areas of opportunity to Increase efficiency within your organization
♦ Assesment of your operationl environment
♦ Proposal, scope of works definition and review
♦ Contract sign up (Prpopsal and scope of work)
Service Query For Businesses that need to remain competitive by embracing IT professional services that support their business goals.
They have to do this cost-effectively, often with little in-house Information Technology (IT) and advisory experience.
1110
Safaricom IT Consultancy and Advisory Services Safaricom IT Consultancy and Advisory Services
Frequently Asked Questions
Services?
A. Safaricom IT Consultancy and Advisory Services is the professional practice of planning, designing, developing, delivering and optimizing IT services that are both fit for purpose and fit for use, thereby providing best value and return on investment for the organization or customer that uses them
Q. What IT Consultancy and Advisory Services does Safaricom offer?
A. The IT Consultancy and Advisory Services that Safaricom offers are: -
– Business Continuity Plan Management (BCPM)
– Information Security Management Service (ISMS)
– IT Risk Management (ITRM)
– Information Technology Infrastructure Library Advisory (ITIL Advisory)
Q. How do you ensure we meet your needs?
A. Safaricom provides specialized consultancy to ensure the exact requirements of its clients are covered so they receive the best help available. Safaricom offers a personal service with a dedicated person, who will personally handle all assignments from initial enquiry through to the final report, if required, and feedback from the client.
Q. How do you quality assure the work of consultants?
A. The Scope of Provision agreement is decided directly with the client and is signed by both parties to ensure that all aspects of the consultancy assignment are pre-agreed and the client is satisfied that all needs are included.
Safaricom solicits feedback from clients following the assignment and the data collected informs our quality assurance monitoring. All Safaricom consultants are highly experienced and skilled in the consultancy sectors and the most suitable consultant will be selected in the specialist area of the assignment.
Frequently Asked Questions
Q. Is it expensive?
A. It needn’t be. You can use as much, or as little, consultancy as you need. For a small to medium business, it typically works out at between one day a week and one day a month.
Consultancy rates may seem high, compared with salaries - but the difference is not so great when you allow for staff overhead costs. Also, you have the advantage of being able to turn the consultancy on or off as required, so you pay only for what you use.
Q. What will I get for the money - what will be the results of the project?
A. The project will provide you with:
♦ Reports by the consultant;
training courses or on-the-job; and
♦ Your quality system, in use in your organisation.
The consultant cannot guarantee that you will, for example, gain an ISO 9001 certificate. This depends so much on your own organisation. But the consultant can advise you as to whether your organisation is ready for the audit.
Q. What happens during a consultancy visit?
A. The consultant works mainly with your quality person. They may often call other members of staff in for meetings as well.
♦ One of the main purposes is to gather information about how the company’s process works, or how people feel it should work. Draft procedures may be sketched out.
♦ Work done since the last meeting may be reviewed, and there may be reviews of the overall Quality System from time to time, as it takes shape. ♦ If participants have prepared thoroughly, it is possible to get through a lot of work per session.
1312
Safaricom IT Consultancy and Advisory Services Safaricom IT Consultancy and Advisory Services
Q. What happens in-between consultancy visits?
A. You are likely to find that you have plenty of homework to do for the next meeting. For example, Quality System documents that were agreed in outline will need to be written up.
The consultant can review these and send you comments, to be discussed at the next meeting.
Q. How quickly can I initiate a project?
A. This depends on the project and the expertise required. In general and for most standard requests, we can have a consultant assigned to your project immediately.
Requests that require a specific consultant or a fairly specialized skill set may have to be aligned with the specific consultant’s schedule.
Q. How will I benefit from cooperating with Safari- com on IT Consultancy and Advisory Services?
A. You will benefit from:
♦ Professionalism and experience of our
highly-qualified specialists.
♦ Careful analysis of your business needs provides cost-effective, time-saving and fully up-to-date solutions.
Q. What are the benefits of Consultancy?
A. The main aim and benefit of consultancy is value increase for your company. This is achieved through higher business process levels, considerable cost reduction and shorter project delivery time.
1514
Safaricom IT Consultancy and Advisory Services Safaricom IT Consultancy and Advisory Services
16
“Professional operations people are making sure that service
levels are being met”
CUSTOMER SERVICE MANAGEMENT: 0722 002222 OR 020 4272222
SAFARICOM
CUSTOMER SERVICE MANAGEMENT: 0722 002222 OR 020 4272222
32
Safaricom IT Consultancy and Advisory Services Safaricom IT Consultancy and Advisory Services
IT Consultancy and Advisory Service Suite?
Safaricom IT Consultancy and Advisory Services is the professional practice of planning, designing, developing, delivering and optimizing IT services that are both fit for purpose and use, thereby providing best value and return on investment for the organization or customer that uses them.
Today’s savvy enterprises understand that IT managed services help them change the economics of their IT operating environments for both applications and infrastructure.
Whether the business is grappling with the Total Cost of Ownership (TCO) of maintaining their application portfolio, or an impending capital outlay for an overdue infrastructure technology refresh, outsourcing to Safaricom, a Managed Services Provider (MSP), can help customers deal with the significant challenges of managing and maintaining their complex IT environment.
Customers can trade the worry of unpredictable IT management costs for an assured level of service at a fixed, pre-arranged cost and the comfort of knowing that professional operations people are making sure that service levels are being met.
Why Safaricom IT Consultancy and Advisory Services?
Businesses need to remain competitive by embracing IT professional services that support their business goals. They have to do this cost-effectively, often with little in-house Information Technology (IT) and advisory experience.
The answer to this predicament is to outsource the consultancy and advisory services to Safaricom. Safaricom offers on-demand talent, depth of experience, deep resources, skills and huge economies of scale that allow her customers’ businesses to have both peace of mind and embrace cost efficiency.
Benefits:
By engaging Safaricom for IT Consultancy and Advisory Services, a customer is able to: -
Keep abreast with the rapidly changing and dynamic ICT environment and global trends
Enhance a competitive edge
Access highly specialized talent in the space of advisory, modeling and strategic planning around IT
Gain an objective view point of their business ecosystem
54
Safaricom IT Consultancy and Advisory Services Safaricom IT Consultancy and Advisory Services
IT Consultancy and Advisory Services
1. Business Continuity Plan Management (BCPM) Consulting:
The Safaricom Business Continuity Management Service ensures that customer business continuity measures are aligned to their business objectives and help to:
Prioritize business functions for recovery
Optimize customer RTO/RPO and increase confidence in their business continuity measures
Reduce insurance and overall risk management cost
Effectively utilize IT Disaster Recovery investments
Prevent customer churn
2. Information Security Management Service (ISMS) consulting: (leading to ISO 27001accreditation):
Safaricom can help a customer in implementing ISO 27001:2005 ranging from assessing customer information security against the standard to helping you achieve certification to the standard.
To achieve certification to the ISO 27001:2013 Information Security standard it is essential that you can demonstrate the standard is being rigorously applied to customer ISMS. This will entail:
Ensuring all policies and procedures are properly documented and up to date.
Ensuring all staff are aware of the relevant processes and procedures.
That staff are assigned information security roles and what those roles entail.
Audit logs and other evidence to demonstrate that policies, processes and procedures are being adhered to. Implement the ISMS or Project Manage the implementation of the ISMS or;
Provide consulting or advisory services during the review or;
Conduct an audit at the end of the implementation to ensure that the ISMS has been implemented in accordance with the ISO 27001
Information Security standard.
Internal & Extenal Audits Annual Management Review
Management Support Define Scope & Objectives Perform Risk Assessment Develop Directives, Standards & Procedures
Operational Security Examples: Security Monitoring/Incident Management Access Management Patch & Vulnerability Management
DO
CHECK
3. IT Risk Management (ITRM) Consulting:
Safaricom offers customized solutions related to IT Risk Management to meet Customer’s business requirements in the following ways:
Risk-based security audits and assessments to proactively identify gaps and recommend corrective measures and improvements
Risk and risk appetite assessment
Enterprise security roadmaps
Reporting and continuous monitoring of security controls
76
Safaricom IT Consultancy and Advisory Services Safaricom IT Consultancy and Advisory Services
Exe cutive Introduction Study Aids Qualifications
Q uick W
We help implement self-assessment of risk and control, using proven methodologies, training, and software solutions. This assessment is designed to:
Create a security benchmark for customer organization.
Identify the strengths and weaknesses of current security practices.
Prioritize the exposures that present the greatest risk.
Provide risk mitigation recommendations consistent with compliance regulations, security industry best practices, client industry best practices, and client business objectives.
5. IT Infrustructure Library (ITIL) Consulting:
IT Infrustructure Library consulting entails:
A specialized discipline, which includes the processes, methods, activities, functions and roles that a service provider needs in order to deliver IT services which provide business value for customers.
A growing profession of people, skilled and committed to delivering high-quality IT services which bring measurable value for businesses.
ITIL is the best approach to implement IT service management. The best-practice guidelines and architectures of ITIL ensure that IT processes are closely aligned to business processes and that IT delivers correct and appropriate business solutions.
ITIL V3 Framework:
Consulting Offering
Consulting Offering
Safaricom ITIL Service Offering:
Build, integrate
Safaricom PMO Solution stack is supported by an innovative service model that offers 360
o degree support over complete
Plan a Build a Integrate a Run lifecycle
PMO in a Box
A breakthrough concept aimed at standardizing constituent projects within a program/portfolio or an Organisation
“Plug and Play” templates for various PM Process of Projects & KPIs
Achieves organizational capability build for future projects
Enterprise PMO
98
Safaricom IT Consultancy and Advisory Services Safaricom IT Consultancy and Advisory Services
PMO in a Box details:
One of the biggest advantages of this solution stack is the exibility it oers in terms of adaptability. It is possible to start virtually at any layer and can then grow into a full-blown solution over a period of time.
Safaricom PMO Solution stack is scalable congurable to suit specic organizational needs robust and provides comprehensive insight capabilities to organizational projects & programs.
Operational reach
Safaricom consultants as Program Directors/ Managers/ Analysts/ Planners & Schedulers
Standard time tested processes based on PMBOK/ VaI IT/ CoBIT framework and Tech M experience
Leverage Primavera BPO model - Hosted solution on Tech M data centers
A delivery model which drives effectiveness of the PMO function while providing tailored services in an ‘On Demand’ model
PMO Organization
PMO Processes
♦ Simplifies project startup with already defined processes, customized tool sets and instructions
♦ Enables “apples to apples” comparisons of projects through consistent
tracking and reporting of status
♦ Ensures that projects are able to take advantage of project management best practices
♦ All projects are on a consistent technology platform
IT Consulting and Advisory Services Details:
Subscription/ Registration
efficiency
♦ Set up of demos to evaluate areas of opportunity to Increase efficiency within your organization
♦ Assesment of your operationl environment
♦ Proposal, scope of works definition and review
♦ Contract sign up (Prpopsal and scope of work)
Service Query For Businesses that need to remain competitive by embracing IT professional services that support their business goals.
They have to do this cost-effectively, often with little in-house Information Technology (IT) and advisory experience.
1110
Safaricom IT Consultancy and Advisory Services Safaricom IT Consultancy and Advisory Services
Frequently Asked Questions
Services?
A. Safaricom IT Consultancy and Advisory Services is the professional practice of planning, designing, developing, delivering and optimizing IT services that are both fit for purpose and fit for use, thereby providing best value and return on investment for the organization or customer that uses them
Q. What IT Consultancy and Advisory Services does Safaricom offer?
A. The IT Consultancy and Advisory Services that Safaricom offers are: -
– Business Continuity Plan Management (BCPM)
– Information Security Management Service (ISMS)
– IT Risk Management (ITRM)
– Information Technology Infrastructure Library Advisory (ITIL Advisory)
Q. How do you ensure we meet your needs?
A. Safaricom provides specialized consultancy to ensure the exact requirements of its clients are covered so they receive the best help available. Safaricom offers a personal service with a dedicated person, who will personally handle all assignments from initial enquiry through to the final report, if required, and feedback from the client.
Q. How do you quality assure the work of consultants?
A. The Scope of Provision agreement is decided directly with the client and is signed by both parties to ensure that all aspects of the consultancy assignment are pre-agreed and the client is satisfied that all needs are included.
Safaricom solicits feedback from clients following the assignment and the data collected informs our quality assurance monitoring. All Safaricom consultants are highly experienced and skilled in the consultancy sectors and the most suitable consultant will be selected in the specialist area of the assignment.
Frequently Asked Questions
Q. Is it expensive?
A. It needn’t be. You can use as much, or as little, consultancy as you need. For a small to medium business, it typically works out at between one day a week and one day a month.
Consultancy rates may seem high, compared with salaries - but the difference is not so great when you allow for staff overhead costs. Also, you have the advantage of being able to turn the consultancy on or off as required, so you pay only for what you use.
Q. What will I get for the money - what will be the results of the project?
A. The project will provide you with:
♦ Reports by the consultant;
training courses or on-the-job; and
♦ Your quality system, in use in your organisation.
The consultant cannot guarantee that you will, for example, gain an ISO 9001 certificate. This depends so much on your own organisation. But the consultant can advise you as to whether your organisation is ready for the audit.
Q. What happens during a consultancy visit?
A. The consultant works mainly with your quality person. They may often call other members of staff in for meetings as well.
♦ One of the main purposes is to gather information about how the company’s process works, or how people feel it should work. Draft procedures may be sketched out.
♦ Work done since the last meeting may be reviewed, and there may be reviews of the overall Quality System from time to time, as it takes shape. ♦ If participants have prepared thoroughly, it is possible to get through a lot of work per session.
1312
Safaricom IT Consultancy and Advisory Services Safaricom IT Consultancy and Advisory Services
Q. What happens in-between consultancy visits?
A. You are likely to find that you have plenty of homework to do for the next meeting. For example, Quality System documents that were agreed in outline will need to be written up.
The consultant can review these and send you comments, to be discussed at the next meeting.
Q. How quickly can I initiate a project?
A. This depends on the project and the expertise required. In general and for most standard requests, we can have a consultant assigned to your project immediately.
Requests that require a specific consultant or a fairly specialized skill set may have to be aligned with the specific consultant’s schedule.
Q. How will I benefit from cooperating with Safari- com on IT Consultancy and Advisory Services?
A. You will benefit from:
♦ Professionalism and experience of our
highly-qualified specialists.
♦ Careful analysis of your business needs provides cost-effective, time-saving and fully up-to-date solutions.
Q. What are the benefits of Consultancy?
A. The main aim and benefit of consultancy is value increase for your company. This is achieved through higher business process levels, considerable cost reduction and shorter project delivery time.
1514
Safaricom IT Consultancy and Advisory Services Safaricom IT Consultancy and Advisory Services
16
“Professional operations people are making sure that service
levels are being met”
CUSTOMER SERVICE MANAGEMENT: 0722 002222 OR 020 4272222