How the digital transformation makes

the workplace of tomorrow

Sebastien Laurenti IT Days 12/10/2015

Workplace and workers

is one of the most important social spaces other than the home, constituting "a central concept for the worker and his/her family, the employing organization, the customers of the organization, and the society as a whole"

Workplace

The workplace of today

1 location Æ 1 workplace

Tools and IT experience

Separated blocks, separated budgets

Invisible backend

Work is more interconnected than ever

40%

Of workforce will be mobile by 2016

57 %

Increase in the number of employees

collaborating from other geographic

location

50%

of business productivity is tied

to effective collaboration

Yet workers want choice and flexibility

67 %

of employees report an increase in work

requiring active collaboration

40%

Of video users use 3 or more devices for

video calling

94%

of business leaders say cloud

collaboration enables flexibility

Most employees are better at individual performance than team performance

Complex, evolving team networks

Increase in non-routine work that requires team decision

Disjointed tools, inconsistent experience

Collaboration is challenging

Expand beyond the desktop to mobile

Make video collaboration that is as easy as voice

Collaborate beyond corporate boundaries

Mitigate security and compliance risks

Ensure interoperability with existing investments

Provide cost-effective deployment options

A new approach to collaboration

Digital transformation and collaboration

The act of people working together to reach a common goal

Collaboration

Mobile Worker Account Manager

Information Worker

Financial Analyst

Contact Center Contact Center Agent

Deskless Worker Factory Supervisor

Executive VP of Marketing

Customers Partners Suppliers

Backend infrastructure

Collaboration across your business

IT Manager : the business collaboration enabler

Dream Or

Reality ?

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Corporate Telephony Unified Communications

Web Conferencing Contact Center

MarketScope for Unified Communications for the SMB Market

MarketScope for Group Video System

North America Western Europe

Best in class for Enterprise to SMB

Central Management

Flexibility

BYOD

Financial

CapEx OpEx

Predictable Costs

Lower TCO

Lower Energy User Experience Time To Market

Scalability

Expanded Features

Focus On Strategy

Service Level Agreements

Strategic Globalization

The business case for cloud

Premise Costs = Acquisition +

Operation

Comparing Real costs : Premise vs Cloud

Cloud costs = €/User

Deploy

Evergreen Scale Maintain

Collaboration Endpoints

Customer Collaboration

Unified Communications

Conferencing

Mobile, Video, Cloud

Collaboration in the Cloud

TelindusTelecom

U-touch

PSTN / FMC U-touch

Customer 1 Customer 2

PSTN SIP

3G/4G Mobility Network

VMWare ESXi Server

HCS Apps HCS Apps HCS Apps

U-Touch

Customer 3

QoS guaranteed with our backbone

User experience is the same as if the servers were on premise

One Cloud, Many customers, many workplaces

Customer 4 Customer 5 Customer 1 Customer 2 Customer 3

PSTN SIP

3G/4G Mobility Network

VMWare ESXi Server

HCS Apps HCS Apps HCS Apps

U-Touch Hosted Private Cloud

Pure Hosted Hybrid On Premises REMOTE MANAGED

Large Enterprise

Hosted Private Network

Flexible Deployment Models

Constant User experience

Cloud Services

Voice and Video

Voicemail & Messaging

Instant Messaging & Presence

Mobility Services

Web Meetings

Contact Center

Conferencing & Video

U-touch Collaboration Applications

User adoption, change management

Adoption or adaptation ?

Past experience Key users Expectations

Scored by users Must understand Innovation

Phasing of the transformation

Survey (user, applications)

Workshop Figure out business challenges

Phasing of changes in the workplace

Risk and compliance Governance

Training program

Self-care E-learning

The sense of survey

Users

Customers

On-Demand prior a major change

Continuous by front office Periodic by management

Company • Identify daily challenges for business

• Evaluate internal staffing to achieve

specific development

• Anticipate HR mission (e.g. when enabling video in customer care)

• Re-use of legacy hardware

Service Provider • Innovative tools

• Ability to offer tailor made services

• Standard compliancy, interoperability capabilities

• Maintenance and support offerings

Bring everybody on board

Phasing for a better adoption

Avoid disrupting comfort zone

Sequencing the deployment of tools

Use of POC or Pilot

Security and Compliancy

• Constant concern about security

• Service is useless if unavailable

• Audit / compliance

• Specific rules to follow ? (e.g. PFS)

Training program

Classroom : more efficient, more complex to schedule

Train the trainer : most adopted, must continue on a periodic basis to offer great benefits

Floor training: specific to VIP / Key users, done in their workplace area

User guide: most affordable, accessible from many places (e.g. intranet, shared folder, notification in emails)

E-learning: short video, grouped by theme, show specific business use cases, counters encourage users

Telindus Training Institute

Training center in Esch/Alzette and Strassen

Certified by partners

Ask the experts, even for training

Creation of e-learning sites

17/10/2015 Slide 30

Thank you

Sebastien Laurenti

Head of Sales unit : Unified Collaboration and Mobility sebastien.laurenti@telindus.lu +352 53 28 20 9434