PotentialChurchI.T.DirectorJobDescriptionAdministration/Maintenance:

• Maintainsacurrentinventoryofallcomputerrelatedequipment,includingserialnumbers,models,purchasedates,repairdates,etc.forthechurch.

• Maintainsanddocumentsallproblems,resolutionsandotherpertinentinformationforboththechurchandschool.

• Maintainsaccurateaccountinformationforourvariousservicesandproductssuchassoftwareregistrationformsand/orlicensureinformation(ProPresenter/PVS,AdobeCreativeCloud,Ableton,MicrosoftVolumeLicensing,Trumpia,Zoom,Apple,etc)

• Connectsandnegotiateswithmultiplevendorsforpurchases&contractrenewals.(Apple,Livestream,Aerohive,Earthlink,etc)

• Maintainstheconfiguration,troubleshootingandinstallationofanyandalldevicesusedforprintingforallcampusesandschool.WorkswithourvendorCopysourcetokeepaccuratereadingsofprinterlevelsandprintermanagement.

• Createsandmaintainsconfidentialityofallpasswords,information,backupsandharddisksforboththechurchandschool.

• Accountcreationfornewhiresforanyandallservicesneededaswellasassigningthemanyequipmentneeded,suchaslaptops,FOBkeys,etc.

• MaintainsanaccuratelistofourusersinourFOBkeysystemandregulatesaccesstothebuildinginaccordancetosecurityneeds.

• Creates/Deletes/Modifies/ResetsPWandMaintainsacurrentlistofusersonapplicationssuchasFellowshipOne,PlanningCenter,ChurchMetrics,andonGmailforthechurch,itsvolunteers,andtheschool.

• Updates,maintains,andbacksupSchoolDynamics;theadministrator/managementsoftwarePCAuses.

• Maintains,supports,andbacksupPromaxserver&IntronisCloudStorage,whichstoresvideo,communication,andotheressentialfilesbothlocallyandtothecloud.Deploysbothclientstothosethatneedtoaccesstheserverandprovidessupporttothoseusers.

• Maintains,supports,updatesandbacksupourWindows2008Server,whichstoresessentialfilesfortheschool.

• Maintains,supports,andupdatesnetworkinfrastructuresuchasWi-FiAPs(Aerohive),VPNs,SonicwallFirewall,andCiscoswitches.

• PreparesandmonitorsourweeklyiCampusservicebothonlineandthroughourPotentialapp.ThisincludesstartingtheLivestreamservice,correctingaudio/videoissues,uploadingtheweeklyoutline,andmonitoringtheiCampuschat.AssistsandsupportsouradditionalstreamingplatformssuchasFacebooklive&Youtubelive.

• PreparesthetechneededforStaffmeetings,includingsettingupzoommeeting,testingaudio/videoforCampusPastors,andstreaming/recording.

• RenewsexpiringdomainsandpurchasesnewdomainnamesthroughRackspace.

• SetsupmobilekeywordsandtextresponsesinTrumpiaasneeded.• Researchingandrecommendingnewproductsandidentifyingnew

opportunitiestoimprovevariousministries.Installation/Training/Troubleshooting:• Respondsandresolveshardware/softwareproblemsreceivedthrough

Voxer,email,theI.T.ticketrequestsystem,orphone/texttoallcampusesandschoolinatimelymanner

• Installsandrepairsallcomputerandperipheralequipmentinallcampusesandschool,utilizingcorporatesupportandmanufacturersupport.ForcampusesoutsideofCooper,thiscanbethroughremotesupport,drivingtoHBforphysicaltroubleshooting,orbyreceivingandshippingbackequipment(Lima/Pensacola).

• Installssoftwarepackagesandupdatesinatimelyandaccuratemannerforthechurchandschool.

• End-usersupport,includingbutnotlimitedtoWindows7/8/10clients,Macclients,iOSdevicesandcomputer/networkperipherals/devices.(Check-indevices,Givingkiosks,streamingcomputers,etc.

• Preparesusersbytrainingtheminthevariousservicesandprogramsweusebothinthechurchandschool;providingreferencesandsupportasneeded.

• Assistswiththeinstallationofcommunicationssoftwareandhardwareasneeded.

• Providesinstallationofcablingwhenneededfornewdevicesandprovidessupport/installationwhenneededforrelocatingdevices.

• CreatessupportticketswithEarthlinkandfollowuponissues• ProvidesremotesupportforanyissuesthroughLogmeintoallcomputerson

ournetwork.• Setsupandmaintainssupportforphones,RingCentral,andcomputerson

weekendsforFollowup/DataEntry/PrayerLines.• InstallsandprovidessupportforIPphonesusedbyallministriesinCooper

City&HB,aswellastheschool.• Participatesinspecialprojectsasneededandperformsotherdutiesas

assigned• Promotessystemsecurityandpatientconfidentialityandhelpsensure

compliance

Fellowship/Ministry:

• Superviseandleadateamof8-10consistentvolunteersspecializingin

differentareasofexpertise.

• Teachmyleadsthevariousproducts,servicesandtroubleshootingpracticesneededtoruntheweekendservesefficiently.

• Fellowshipwithmyvolunteersthroughbookstudies,lunches,orprayersforthem.

• Castvisiontomyteamofvolunteersandempowerthemtoleadoutindifferentareas(beingleadvolunteer,greatestgift,tithing,servingatconferences,etc)

JobRequirementsStronganalyticalskillsanddetailedorganizationalskillsDemonstratedabilitytoproactivelyidentifyneeds,manageresources,andrespondtonon-systemsubmittedrequestsDemonstratedabilitytocommunicateeffectivelyverballyandinwritingDemonstratedcustomerorientationDemonstratedabilitytoworkinstressfulsituationsExperienceMusthave4yearsITexperienceinasimilarrolePreferredEducationA+certificationNetwork+certificationMCPMCSE