it governance itil and it service management tools - … governance . itil and it service management...
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IT Governance ITIL and IT Service Management tools
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Total dependence of business
on IT services
Greater probabilityof problems arising
Increasing complexity
of IT services
Reducedtoleranceof service
malfunction
IT can only perform to its full potential when it is implemented
and managed in a manner suited to the needs of the business it
serves – now and in the future –and when processes and
organization are reviewed as required.
Businesses face a dual challenge. Firstly, they have to rethink the role of technology from the perspective
of their strategic objectives. Secondly, they have to be able to seize all the opportunities offered
by IT as a potential driver of change in their business processes and
models
IT Governance: why?
IT ORGANIZATION
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Value Creation Run & Change Organization
Innovate
IT Process Management
Portfolio, Program & Project Management
Resource Management
Financial Management
Change Management
Demand Management
IT Capability
IT Services
Compliance
Strategic Alignment
Risk
IT Metrics
IT Performance Management
IT Process Management
COBIT
ITIL
CMMI TOGAF
PMI
ISO2000
EA
Our reference model
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Governance
Processes
Measurement Systems
Org
aniz
atio
n
Monitoring Performance Tracking CMDB/CMS
ITIL V3
Levels of intervention
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AS IS GAP ANALYSIS
SHARE / REVIEW TO BE IMPLEMENTATION
A single methodology: from consulting to project
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Know-how • Highly-qualified expertise and
certified to ITIL, ISO2000, TOGAF, CMMI.
• Practical expertise in operating environments as service providers and AOM managers.
• Vendor-independent • Expertise in the leading market and
open source technologies for IT process support tools
Technologies We have extensive experience in the leading market technologies and platforms, such as HP IBM, CA, BMC and OPENSOURCE Since 2005 we have been Platinum Sponsors of itSMF Italia, the Italian wing of the IT Service Management Forum. We participate actively in conferences, events, working parties and evaluation committees. We are an Accredited Training Provider and an Accredited Examination Centre of EXIN - Examination Institute for Information Science
In summary
SOLUTIONS • Consulting services for the
implementation and/or review of IT processes and procedures according to ISO20000 and ITIL methodology
• Consulting and support for Sox (Sarbanes-Oxley) IT process compliance (ITIL based)
• PM and SM activities • ITIL and ISO2000 training and
certification • Evaluation / adaptation / design of
IT operations support tools
