SCHOOL OF HOSPITALITY&

TOURISM MANAGEMENTUNIVERSITY OF

JAMMUPROJECT ON :USE OF PMS TO MANAGE ALL BACK OFFICE OPERATIONS

RADHIKA GUPTA 12- BBA - HM

HOSPITALITY INDUSTRY In the hospitality industry a property management system also known as a

PMS is a comprehensive software application used to cover some basic objectives such as coordinating the operational functions of front office, sales and planning etc. Automate hotel functions like guest bookings, online reservations, point of sale, telephone, accounts receivable, sales and marketing, banquets, food and beverage costing, materials management, HR and payroll, maintenance management, quality management and other amenities. Hotel property management systems may interface with central reservation systems and revenue or yield management systems, front office, back office, point of sale, door-locking, pay-TV, energy management, payment card authorization and channel management systems.

LATEST TREND

These software products include latest trends as well as steady reliability

• Speedy check-in• Easy and comfortable bill splitting• Secure and comfortable night audit• Clearly structured assignment plan

BACK OFFICE OPERATIONS IN HOTELS:

• A hotel back office is a room or space in a hotel that is set up to deal with some of the higher-level financial work and other issues facing this type of business. This section of the hotel also usually houses the offices of higher-level management personnel

• One of the most important functions of a hotel back office is a setup to deal with long-term financial information. Software companies commonly sell “hotel back office software” that will help provide annual accounting reports or organize long-term financial details

• A different way to understand a back office for a hotel is through evaluating franchise hotels that are part of a larger chain. In these hotels, much of what gets reported to the corporate headquarters will be housed in the back office. Where the front desk or front office is devoted to customer service; a back office may have a totally different style based on how the chain of hotels is run from the top. Daily hotel business is stressful and challenging. The very flexible and reliable PMS is designed to perfectly cover all your needs - at any time!

TECHNOLOGY & STRUCTURE

• Windows multi-user-system• Local or in data processing center• Multi-client capability• Easily customizable in all sectors• Comfortable user management with various access levels and

messaging service• Multilingual and multi currency converter• Document management

BACK OFFICE - MANAGEMENT• Comfortable invoicing• Easy Night-Audit• Multi-Client-Capability• Exeptional flexibilityBuilt-in yield management• Guest and address database• Flexible multilingual correspondence allowing pdf-export and

mail correspondence• Management of meeting rooms• Management of board arrangements, packages and activities

• Administration of advance payment and claims, accounting

• Scheduling and dunning• All procedures in a single system: offers, cancellations,

options, allotments, bookings, etc. (flexible) • Reporting

CONCLUSION Property management systems may be used in real estate,

manufacturing, logistics, intellectual property, government or hospitality accommodation management. They are computerized systems that facilitate the management of properties, personal property, equipment, including maintenance, legalities and personnel all through a single piece of software. They replaced old-fashioned, paper-based methods that tended to be both cumbersome and inefficient. They are often deployed as client/server configurations. Today, most next generation property management systems favour web and cloud technology and offer their software to clients using a software-as-a-service model.

QUESTIONNAIRE

Q1) Property management systems may be used in which business?

a) Real estateb) Manufacturing businessc) Hospitality accommodation managementd)All of the above

Q2) Another name for yield management systems is:a) Revenue management systems b) Property management systemsc) Channel management systemsd) Energy management system

Q3) The most important functions of a hotel back office is:

a) setup to deal with long-term financial informationb) provide annual accounting reportsc) cash received from guestsd) maintain current information on nightly or weekly

financials, as well as credit card data for recent guests

Q4) A different way to understand a back office for a hotel is through :

a) evaluating franchise hotels that are part of a larger chain.

b) corporate headquarters c) front desk d)all of the above

Q5) A global travel technology company serving the world’s largest industry- travel and tourism is:

a) SKYWARE SYSTEMSb) SABRE HOSPITALITYc) ONETECH SOLUTION, LLCd) SYSTEMS PRODUCTS INTERNATIONAL, INC