it infrastructure managed services and rims
TRANSCRIPT
Page 1Altnix Confidential 2016
IT Managed Services
www.altnix.com
An Altech Brand Initiative
Page 2Altnix Confidential 2016
Company Background
USA | India | Middle East
• Headquarters in US
• International Customer
Base
• IT Managed Services
• Contact
– 1-800-913-9553
Page 3Altnix Confidential 2016
Altnix Portfolio
Managed
Hosting
Monitoring
Solutions
Open
Source
Business
Solutions
Page 4Altnix Confidential 2016
IT Management Services - ScopeStakeholders Service ModelsServices
Page 5Altnix Confidential 2016
IT Management Objectives
IT
ProductivityPredictable
Service
Processes
Issue
Resolution and
Escalation
Continual
Optimization
Evolve with
emerging
Technologies
Page 6Altnix Confidential 2016
Hardware
.. and anything SNMP
Page 7Altnix Confidential 2016
OS and Virtualization
Page 8Altnix Confidential 2016
Databases
Page 9Altnix Confidential 2016
Cloud Platforms
Page 10Altnix Confidential 2016
Data Center Partners
Page 11Altnix Confidential 2016
Monitoring Platform Expertise
Page 12Altnix Confidential 2016
Application Life Cycle
Define Design
Deploy
Test
MonitorMaintain
Application Development
Application Management
Not Covered By
Altnix
Covered By
Altnix
Page 13Altnix Confidential 2016
Database
Web Server
Application
ERP
Platforms
CMS
Applications Management Services
Page 14Altnix Confidential 2016
Application Management ScopeDeploy
• Infrastructure Setup
• On-Premise Infra
• Cloud Based Infra
• Application Setup
• Backend Integrations
• Production and Test Environment
Monitor
• Pro-Active Monitoring
• 24x7 Monitor Desk
• RIMS
• Infrastructure Health
• Database Health
• Application Performance
Maintain
• Database Tuning
• Application Tuning
• Infrastructure Scalability
• Application Upgrades
• Patch Management
• Data Backup Management
24x7 NOC
Page 15Altnix Confidential 2016
SUPPORT MODELS
Page 16Altnix Confidential 2016
In-House Support
On-Site Engineers
Dedicated Team (L1, L2, L3 resource)
Customer Specific Training
Support Manager
Account Manager
End to End IT Management Services
Business Hours Support
24x7 Support if needed
Support SLAs available
Page 17Altnix Confidential 2016
Remote Management (RIMS)
Off-Site Team
Shared Resources or Dedicated Resources (L1, L2, L3 resource)
Customer Specific Training
Support Manager
Account Manager
End to End IT Management Services
Business Hours Support
24x7 Help Desk if Needed
Support SLAs available
Remote Management Tools provided if needed
Page 18Altnix Confidential 2016
On-Call Support
Field Support Team
Incident Based On-Call Support (L1, L2, L3 resource)
Shared Resources
Customer Specific Training
Support Manager
Account Manager
End to End IT Management Services
Business Hours Support
24x7 Help Desk if needed
Support SLAs available
Page 19Altnix Confidential 2016
MANAGED SERVICES
CATALOG
Page 20Altnix Confidential 2016
Managed Services
Desktop Management
Server Management
Network Management
Database Management
Amazon AWS
Management
Applications Management
Backup Management
Page 21Altnix Confidential 2016
Desktop Management
• Remote Monitoring
• OS Installation, Patches and Upgrades
• Disk Space Management (Defrag, ChkDsk)
• Email Client Management
• Wi Fi Access Management
• Chat Client Mgmt
• Internet Access Mgmt
• Office Suite Mgmt
• Anti-Virus Mgmt
• Security and Malware Mgmt
• End User Data Backup Mgmt
• 24x7 Support
Page 22Altnix Confidential 2016
Server Management
• Remote Monitoring
• OS Installation, Patches and Upgrades
• RAID Management
• Disk Space Management
• Load Balancing
• Data Backup Mgmt
• Backup and Restore in case of crashes
• Security and Malware Mgmt
• Virtual Machine Mgmt (VM, Hyper-V, Citrix)
• 24x7 Support
Page 23Altnix Confidential 2016
Network Management
• Remote Monitoring
• Firmware Patches and Upgrades
• Firewall Rules and ACL Management
• VPN and Remote Access Management
• Bandwidth Management
• Network Security Management
• DNS Management
• 24x7 Support
Page 24Altnix Confidential 2016
Amazon AWS Management
• Remote Monitoring
• AWS Infrastructure Setup
• Load Balancer Mgmt
• EC2, EBS, RDS, S3 Management
• OS Patches and Upgrades
• Network Topology Management
• Backup and Restore Activities
• AWS Security Group Mgmt
• Advanced AWS Features
• 24x7 Support
Page 25Altnix Confidential 2016
Database Management
• Remote Monitoring
• Database Setup
• Backup and Restore Activities
• Migration across infrastructures
• Database Replication
• Database Patches and Upgrades
• High Availability Setup
• Database Performance Tuning
• 24x7 Support
• SLA Levels Available
Page 26Altnix Confidential 2016
Applications Management
• Remote Monitoring
• Applications Setup and Installation
• Backup and Restore Activities
• Migration across infrastructures
• Applications Performance Tuning
• High Availability Setup
• Application Scalability
• Application Performance Benchmarking
• 24x7 Support
Page 27Altnix Confidential 2016
Data Backup Management
• Data Backup Infrastructure
• Cloud Infrastructure
• Data Backup Automation
• Data Backup Monitoring
• Disaster Recovery
• 24x7 Support
Page 28Altnix Confidential 2016
IT SERVICE MANAGEMENT
TOOLS
Page 29Altnix Confidential 2016
Nagios Family
Nagios Core
• Open Source
• Less Features
Nagios XI
• Enterprise Grade
• Friendly GUI
• More Features
Fusion
• For Large Deployments
• Distributed Monitoring
Network Analyzer
• Network Traffic
• Reports and Dashboard
Log Server
• Log Collection
• Log Query and Reports
Incident Manager
• Incidents with Tickets
• Report around Tickets
Page 30Altnix Confidential 2016
Customizable Dashboards
Performance Graphing
Per-User Customization
Configuration Wizards
Advanced Configuration GUI
Auto-Discovery
Visualizations
Enhanced Reports
Nagios Feature Set
Page 31Altnix Confidential 2016
OTRS Overview
• Enterprise Grade Tool
• Leader in Open Source
Ticketing System
• Complete ITSM
• ITIL Compliant
• Robust Platform
• Wide Customer Base
• Strong Community
• Customizable
Page 32Altnix Confidential 2016
IT Service Management (ITSM)
IT Service Management
Service Desk
Incident Mgmt
Problem Mgmt
Service Catalogue
Service SLA
Mgmt
Process Mgmt
Asset and
CMDB
FAQ
Change Mgmt
Reports
ITIL
compliant
Framework
Page 33Altnix Confidential 2016
OTRS – Feature List Help Desk (Tickets)
Service Catalog, Queues and Agents
SLA Based Ticket Handling
Dashboards and Reports
Multi-Tenancy (multiple customers support)
Customer Branding
IT Service Management (ITSM)
Asset Management and CMDB
Change Management
Incident Management and Problem Management
FAQ and Knowledge Management
ITIL Compliant Process Definition
Enterprise
Grade and
Open Source !
Page 34Altnix Confidential 2016
GLPI Overview
• Enterprise Grade Tool
• Leader in Open Source Asset
Management
• ITIL Compliant
• Robust Platform
• Wide Customer Base
• Strong Community
• Customizable
Page 35Altnix Confidential 2016
GLPI – Feature List IT Inventory Management
CMDB Backend
End to End IT Inventory
Enterprise Grade Features
Easy to Use Web Interface
Asset Reservations
End User Access Controls
Multi-User Availability
Authentication Backend
Reports and Statistics
ITIL Compliant
Page 36Altnix Confidential 2016
Customer Sample
Page 37Altnix Confidential 2016
THANK YOU
www.altnix.com
Contact
1-800-913-5553