it managed services overview
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IT Managed Services Overview2015-16
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Company Overview
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Our PurposeTransform organizations by helping them clarify & realize their vision
Epiphany’s Mission (how we meet our Purpose)To leverage advances in technology by providing strategic planning & managed services
Core ValuesDependable, Innovative, Customer focused, Visionary, Expert(ise)
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Company Profile
Founded in 2007; Completing 8th year in business Continuous profitable growth throughout our existence Corporate Offices in Akron, Ohio Approximately 110 employees
Located in Ohio, Michigan, Florida & Texas
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Planned Re-Model 2015-16
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Epiphany Service Overview
• Focused on providing IT Department support for K–12 schools
• Annual and multi-year contracts only
• Additional Managed Service Offerings:- Enrollment Marketing & Digital Academy Services- Consulting Services (PD & Assessments)
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Epiphany does not sell equipment – We remain objective
Epiphany works with k-12 schools exclusively and signs annual fixed fee contracts - We are not a “body shop”
Epiphany focuses support on Customer satisfaction – We measure it every day and react
Epiphany Utilizes a disciplined project management process – We document everything and deliver projects on time
Epiphany strategic planning process
Epiphany can support all Technology within schools including PD, Web, Software, Branding & Enrollment initiatives
Structural Foundation
The delivery process that
makes Epiphany unique
Capstone process that
is proprietary to Epiphany
Epiphany’s Brand House
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Area of Current Operations
Currently serving more than 90 schools including 18 school districts
in OH, FL and MICONFIDENTIAL
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Continued Growth & Recognition!
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5th Year in a Row..
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IT Managed Services Overview
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IT Department : K12 Industry Overview
• Schools do not have the business model to scale IT support in order to align with exploding growth in use of technology (student devices, on-line textbooks, social media, parent & student expectations, on-line testing and much more)
• Public schools are facing increased competition from charter and on-line schools
• Schools are faced with numerous funding challenges
• These challenges are significantly compounded in smaller rural and suburban districts
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IT Department : Smaller K12 Rural & Suburban Districts:
• Schools typically depend on part-time help or a single person to meet a range of IT Support needs like:
Desktop Support
Network & Servers
Data & Software Applications
Professional Development
Increased staffing needs during emergencies, school openings & testing
Planning & Strategic growth, security, digital textbook adoptions, governance and complianceCONFIDENTIAL
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IT Department : Smaller K12 Rural & Suburban Districts:
• Schools typically depend on part-time help or a single person to meet a wide range of IT Support needs ranging:
Desktop Support
Network & Servers
Data & Software Applications
Professional Development
Increased staffing needs during emergencies & school openings
Planning & Strategic growth, security, governance and compliance
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…and IT needs continue to GROW &
GROW & GROW
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How can Epiphany help the Rural & Suburban district?
• Augment your existing staff for a fixed fee or block of hours for the following services:
- Engineering Support
- Additional staffing during emergencies, projects & school openings
- Planning & Providing K12 Industry Best Practices and Direction
• Provide a turnkey IT Department for a fixed fee
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Why Epiphany?
• We support IT Support for over 600 school buildings daily.
• While we work with large districts a majority of our clients are rural or suburban schools with less than 2000 students.
• Fixed fee contracts take the guesswork out of budgeting.
• We have significant experience working side by side with school district IT personnel.
• Significant experience in working with ITC’s to help reduce technology costs.
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Thank You
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