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IT OPERATION @ BOSCH

LUTZ NAPIWOTZKYSENIOR VICE PRESIDENT

BOSCH – EIN GLOBALER VERBUND

Bosch – vier Unternehmensbereiche Kenndaten 2016*

Bosch-Gruppe

gesamt

73,1 Mrd. EUR Umsatz 389 281 Beschäftigte

Mobility Solutions

Einer der weltweit größten Zulieferer von Mobilitätslösungen

Industrial Technology

Führend in Antriebs- und Steuerungstechnologie

Verpackungs- und Prozesstechnik

Energy and Building Technology

Einer der führenden Hersteller von Sicherheits- und Kommunikationstechnik

Führender Anbieter von Heizungsprodukten und Warmwasserlösungen

Consumer Goods

Führender Anbieter von Elektrowerkzeugen und -zubehör

Führender Anbieter von Hausgeräten

60 % Umsatzanteil

40 % Umsatzanteil

* Stand 12.16

Internal | C/CCB, C/CCD | 5/3/2017

© Robert Bosch GmbH 2017. All rights reserved, also regarding any disposal, exploitation, reproduction, editing, distribution, as well as in the event of applications for industrial property rights.3

Bosch – vier Unternehmensbereiche Märkte und Fakten 2016*

19 % Umsatzanteil 42 627 Beschäftigte 42 Fertigungsstandorte



Bosch-Gruppe

gesamt

Europa Amerika Asien Pazifik1

280 Fertigungsstandorte 73,1 Mrd. EUR Umsatz 389 281 Beschäftigte

* Stand 12.16 1 Einschließlich sonstiger Länder

Internal | C/CCB, C/CCD | 5/3/2017


CORPORATE SECTOR INFORMATION SYSTEMS & SERVICES OF THE BOSCH GROUPFACTS & FIGURES

Who we are

Internal | CI/COM-MKT1 | 5/3/2017


Corporate Sector Information Systems & Services of the Bosch Group

IT Business partner for all divisions at Bosch:Corporate Sector Information Systems & Services

MOBILITY

SOLUTIONS

INDUSTRIAL

TECHNOLOGY

ENERGY & BUILDING

TECHNOLOGY

CONSUMER

GOODS

Who we are



Our Vision

We inspire with best in class services

We innovate with an entrepreneurial mindset

We empower new business models and revenue streams

We are a diverse, agile and highly skilled team

CI. Connecting Bosch!

We, as a business partner, drive operational excellence, shape smart solutions and create competitive advantages for Bosch in the digital world.

Who we are



Facts and Figures*

Conception, development, implementation and operation of IT

applications within the Bosch Group

IT Partner

Evaluating and consulting on new IT technologies for Business Units

Driving flexibility with scalable solutions

IT Provider

Offering state-of-the-art IT infrastructure that lives up to business

environment globalization

Providing attractive global IT services

IT Governance

Achieving economies of scale with standardization

Ensuring secure and cost-effective operation

7,500 Employees worldwide

1,422 million euros Budget

CI Core Locations

EU: Stuttgart (GER),

AP: Shanghai (CHN) & Singapore (SGP)

AM: Chicago (USA) & Campinas (BRA)

261 Locations worldwide

*Plan 2017

IT OPERATION

IT Operations @ Bosch

Internal | CI/OS | 5/3/2017


IT@Bosch Organization

There is one IT delivery unit which delivers projects and services to the GEs; RBEI and CI contribute to all

components of the IT deliveryIT Delivery

Business

Business Consulting

ApplicationDevelopment

GlobalService

Global Technology Center (GTC)

InfrastructureOperations

ApplicationsOperations

Business Interface (BI)

Services

Global Delivery

(GD)

Business & Manage-

mentSupport(BMS)

Projects

IT Operation @ BOSCH



Organizational Structure

CI/OS

CI/OS-OA CI/OS-OI CI/OSX CI/PJ-BSH

Operations

Applications

Operations

Infrastructure

Operational

Excellence

IT Collaboration

BSH & Bosch




CI/OS-OA: Operations Applications

Tasks

End-to-End responsibility for

applications

Close collaboration with

Global Delivery

This is will be guaranteed with the following roles:

SOM: IT-Solution Operation Manager• e2e responsibility for Operation Management

CASUM: Central Application Support Manager• Support services for a product

CESUM: Central Support Manger• Support Services on infrastructure level

AIC: Application Infrastructure Consultant• Consulting infrastructure topics




CIOS-OA Organizational Structure

CI/OST – Competence Center of Big Data

Big Data technologies from consulting to trainings, from deployment and operations to development and evolution of Big Data solutions

CI/OSI – Application Integration

Design, Build and Run of the EAI/B2B platforms (eEnabling, EDImanager, SAP PI, SAP Mobility, Inubit)

CI/OSO – SAP Operations

Stable and secure operation of the RB SAP systems worldwide.

CI/OSM – Application Service Management

CI Application Service Management

From a silo mentality organization…




CIOS-OA Organizational Structure

CI/OSA - Output Management, Scheduling and Application

Services

Global Output Management

UC4 Administration and Job Scheduling

Application Component Consulting

CI/OSE - Electronics & Software Development Platforms

Design and production of electronic devices within RB

Application data management services for software development environments within RB

CI/OSH - Platform Applications

Web Application Hosting Services and Applications

Backend

… to a cross divisional organization




Operations Infrastructure

Plan, Build and Operate the IT Engine Room for the

Bosch GroupIf you need IT-Infrastructure…

We are your partner!

Planning, building and operating Network,

Server, Storage Systems, Databases and Cloud

Systems in the data centers of Bosch

Network

Server

Storage

Backup

Housing

DB

BIC

Platform




CI/OS-OI Organizational Structure

CI/OSB – Basic Server Services

Computer rooms and containers for IT infrastructure

Server Systems

CI/OSD – Archive and Database Services

Operation of Non-SAP DB, Archive Solutions and Application hosting

CI/OSN – Network Services

Operation of network (WAN, LAN, central network services)

CI/OSC – Operations Cloud Platforms

Strategy and global design of Bosch IoT Cloud (BIC) platform

CI/OSS – Storage Services

Provision and operation of storage systems and their infrastructure

CI/OSZ - IT Infrastructure and die IT Security of Automotive Steering (AS)

CI/OSF – IT Services for Remote Locations




CI/OSX – Operational Excellence

Operational Excellence (OpEx) a closer alignment of the company and the overall

strategy through:

Continual and Dynamic optimization of all processes and systems along the

value chains

Effectiveness and Efficiency

Focusing on Customer demands

Elimination of Root Causes not symptoms





OSX1 Architecture

Focus on infrastructure issues that require a high level of interdisciplinary

Comprehensive, cross-domain CI/OS architecture and concepts worldwide

Performance tasks force

OSX2: Orchestration

Implementation of worldwide, highly automated, fast, cross-domain and customer-oriented fulfillment of service requests

Service management automation

Automated lifecycle as „IT as a Service“ (IaaS)

OSX3: Analytics

Cross-functional and predictive monitoring of IT services

End-to-end performance and availability monitoring





OSX4 Certification

ISO 27001 Certification (AM, EMEA, AP)

TÜVIT – TSI Certification (EMEA)

S2 / S3 / S4 Audits (Tracking and Methodology) (AM, EMEA, AP)

Main Process “IT Operation Process” (AM, EMEA, AP)

OSX5 Service & Configuration Management

Process design and definition of operational KPI and Key Figures for O1, O2, O3, O6, O7, O8

ITIL consulting activities.




CI/PJ-BSH

Enable extended business collaboration and achieve synergies

Joint strengths of RB/CI and BSH/GIT enable better support in realizing

the BSH / NextLevel requirements, e.g. cost, flexibility, security

Achieving synergies based on a shared service approach for IT infrastructure,

digital workplace and IT security

Fostering cooperation by a world-wide data network and computer center

network where possible

Creation of the technical foundation for cooperating in strategic fields:

IoT, I4.0, SAP S4/HANA

Extending perspective of BSH associates by using BSH expertise in the Bosch group

THANKYOU

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