it ops of the future: ai and analytics-based automation
DESCRIPTION
Gartner Symposium Barcelona Presentation by Hans-Christian Boos (CEO)TRANSCRIPT
Gartner Symposium Barcelona 12. November 2013
IT operations of the futureAI and analytics based
automation
arago AG – the Automation Expertswww.arago.de
Hans-Christian Boos @boosc
you should have more time
you choose how to use the time you gained
convert your time to
quality
innovation
$ $ $
savings
focus on creating time out of operations
operationsimproveme
nt
In IT we spend 80% of our time on operations
converting time to money
success story on operating a major banking application
112
no automati
on
30% automatio
n
78
45
22
850%
automation
80% automatio
n
arago 93%
automation
status atproject start
minimum expected time gain
time gain achieved
maximum expected result
number of FTE experts needed
business case forfirst automation project
converting time to quality
success story on automating the portal of the world market leader in
lighting solutions
Mar 201310th generation of
application 900Mio€
transactions p.a.
Apr 2006start of project
Aug 20061 month after
end of migration
Dec 2006
70 % availabili
ty
95 % availabili
ty
99,999 %
availability
99,998 %
availability
Changeability
Quality
Cost Fun
Changeability
Quality
converting time to innovation
success story on moving from a governance to a brokerage culture in IT
provider managementCost
choose 2, forget 1 have all
bid-offer gap in IT:providers don’t offer what business
wants to buy
we treat IT like industrial production: standardize, taylorize, consolidate
but economies of scale cannot even cover 30% of all tasks
Volume
Com
ple
xit
y
accepting complexity as a fact of IT is key
no more man against machine
people and machine each have unique strengths
combining expert knowledge and AI conquers tasks not accessible to
economies of scale
Volume
Com
ple
xit
y
Check is engine
installed
Install SW if needed
Create EC2 Spot instance
Extract EC2 instance FQDN
Set EC2 AMI ID SLES
Read EC2 instance
Information
Set EC2 AMI ID CentOS
Set Type/Price for Spot Inst.
Request
Check EC2 Spot Request
StatusParse EC2 Spot
Request Output
Shutdown unused EC2
inst.
Start some test with EC2
instance
Start tests if precond. are
OK
EC2 install repository on
SLES
Install SW on SLES
Install SW on Linux
Run Simple AutoPilot CLI
Test
Retry Install
EC2 install repository
React on error„repository not
found“
Check AutoPilot CLI
React on „No provider of“
msg.
the AI combines knowledge to solve a specific problem. All permutations are
reviewed
Software In
stallatio
n
Amazon EC2 Management
AutoPilot Test
Amazon Spot Instance
Handling
automation no longer needs to inhibit change in IT
knowledge can be acquired by anyone.
AI and knowledge based automationbecause people’s time is too
valuable!
the future has already arrived…
Is enterprise IT ready to embrace it?
Or do we wait for others to make us obsolete while we stick to “what we
have always done”?
knowledge and AI based automation works throughout the IT
stack
Machine Nodes Resolved Issues: 663.975Automation Rate: 83,85%
Application Nodes Resolved Issues: 46.138Automation Rate: 69,78%Resource Nodes Resolved Issues: 254.298Automation Rate: 97,67%Software Nodes Resolved Issues: 988.495Automation Rate: 87,90%
Automation rates on the software level exemplify the breadth of
automation
antis
pam
dbm
s
files
ervic
es
netw
orkin
g
webse
rver
individ
ualapp
licat
ion
applica
tions
erve
r
virtu
aliza
tion
middlew
are
dire
ctor
ym
ail
firew
all
prox
y
sear
ch
mon
itorin
g lb
virus
prot
ectio
nfile
cms
applica
tion
data
base
web
netw
ork
plat
tform
system
sear
chen
gine
s50%
55%
60%
65%
70%
75%
80%
85%
90%
95%
100%
Automation Rate on Software
Automated Manual Automation
to resolve 1.952.906 tickets automatically the old way, you would need to write
74.899 different run-books,
we needed 436 knowledge items.
Thank you for your time which we hope was well invested, because dismissing good ideas can harm your future