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    or NTTCVN : )

    ======================== PART I =========================

    1 Whi ch of t he f ol l owi ng i s t he appr opr i at e descri pt i on concer ni ng i nt el l ect ual pr oper t y

    ght s of Web pages t hat use t he I nt ernet ?

    ) I nf ormat i on on a Web page i s not consi dered a t r ansmi ssi on under t he Copyr i ghtct because the i nf or mat i on i s onl y sent f r om t he ser ver t o t he cl i ent when the user

    ends a r equest t o vi ew t he Web page.

    Usi ng an i mage scanner t o capt ur e a pi nup i mage f r om a magazi ne, and post i ng i t on

    Web page i s not consi der ed soci al l y accept abl e behavi or, but i t i s not a vi ol at i on of

    he Copyr i ght Act under exi st i ng l egi sl at i on.

    A Web page f eat ur es a col l ect i on of works f r om other peopl e based around a cent r al

    heme. I f you sampl e cer t ai n cont ent s wi t h t he Web page cr eator s consent , i t i s not a

    ol at i on of t he Copyr i ght Act .

    You pur chase a desi gn cont ent s compi l at i on t hat i ncl udes i mage data and i l l ust r at i ons

    r oma sof t war e r et ai l er . I f you use the cont ent s f or cr eat i ng your company s Web

    age wi t hi n the scope cover ed by t he l i cense agr eement , i t i s not a vi ol at i on of t heopyr i ght Act .

    nswer d

    xpl anati on

    f used wi t hi n t he scope cover ed by t he l i cense agr eement , t hen i t does not vi ol ate the Copyr

    ct .

    =======================================

    2. Whi ch of t he f ol l owi ng repr esent s t he S and W i n SWOT anal ysi s?

    ) Schedul e and Wor ki ngs

    ) Secur i t y and Web

    ) Syst em and Workf l ow

    ) St r engths and Weaknesses

    nswer d

    xpl anati on

    WOT anal ysi s i s an anal ysi s t echni que used f or pl anni ng cor porat e st r ategi es. The S

    t ands f or st r engt hs, and W f or weaknesses

    ==========================================

    3. Whi ch of t he f ol l owi ng descri bes t he pr act i ce of meet i ng soci al r esponsi bi l i t i es by act i n

    he i nt er est s of t he publ i c, pr act i ci ng i nf or mat i on di scl osur e, and gai ni ng t he under st andi ngf st akehol ders such as cust omers and sharehol ders?

    ) CSR

    ) RFP

    ROE

    Corpor ate phi l osophy

    nswer a

    xpl anati on

    SR ( Cor por at e Soci al Responsi bi l i t y) r ef er s t o t he r esponsi bi l i t i es t hat a cor por at i ons shou

    ul f i l l t o soci et y. Many cor por ati ons publ i sh thei r CSR appr oach t hr ough t hei r Web page or

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    ubl i sh a CSR r epor t i n order t o earn t he conf i dence of st akehol der s

    ===========================================

    4. Whi ch of t he f ol l owi ng i s t he appr opr i at e descri pt i on of t he st ar i n PPM ( Pr oduct Por t f

    anagement ) ?

    ) A pr oduct t hat r equi r es i nvest ment wi t h gr owt h, but of f er s a hi gh market gr owt h r ate

    nd hi gh mar ket shar e.

    A pr oduct wi t h a l ow market gr owt h rat e and l ow market shar e, whi ch of f ers l ow pot ent i alnd l ow out f l ow of i nvest ment .

    ) A pr oduct t hat of f ers a hi gh market gr owt h r ate but r equi r es subst ant i al i nvest ment

    unds due t o l ow mar ket shar e, whi l e of f er i ng l ong- t er m pot ent i al f or growt h.

    A pr oduct t hat of f ers a l ow market gr owt h r ate but hi gh market shar e, so that i t i s

    ossi bl e t o gener at e pr of i t s wi t h l ow capi t al .

    nswer a

    xpl anati on

    he st ar of PPM i s a pr oduct t hat r equi r es i nvest ment wi t h gr owt h, but of f er s a hi gh mar ket

    rowt h r at e and mar ket share.

    : Descr i bes a dog.) : Descr i bes a quest i on mark.

    : Descr i bes a cash cow.

    =============================================

    5. A di spatch empl oyee i s worki ng under a di spatch cont r act . Whi ch of t he f ol l owi ng i s an

    ppr opr i at e

    esponse by t he cl i ent company? Here, assume t hat no par t i cul ar empl oyment

    ondi t i ons have been agr eed upon.

    ) The di spat ch empl oyee i s r esponsi bl e f or per f ormi ng mai nt enance on a sal es i nf ormat i on

    yst em, and di r ect l y r equests t o t ake pai d l eave. The cl i ent company det er mi nes

    hat t he pai d l eave wi l l not i nt er f er e wi t h t he wor k, and appr oves t he pai d

    eave.

    The cl i ent company di r ect l y i nst r uct s t he di spat ch empl oyee t o perf orm mai nt enance

    n gr oupware, j ust as i f t he person were an empl oyee of t he cl i ent company.

    ) The cl i ent company i nst r uct s t he di spatch empl oyee to ent er data i nt o a pr oduct i on

    anagement syst em, but an ent r y er r or l eads t o the pr oduct i on of def ect i ve pr oduct s.

    he cl i ent company bl ames t he r esponsi bi l i t y f or t he manuf act ured goods on t he di spat chi ng

    ompany.

    ) The di spatch empl oyee does not f i ni sh t he dat a pr ocessi ng f or a sal es management

    yst em, dur i ng t he r egul ar work hour s. The cl i ent company i nst r uct s t he di spat ch empl oyee

    o work over t i me, j ust as i f t he person were an empl oyee of t he cl i ent company.

    nswer bxpl anati on

    : Under a di spat ch cont r act , t he cl i ent company has t he r i ght t o i ssue i nst r uct i ons t o t he

    spat ch

    mpl oyee, but mat t ers concerni ng the di spat ch contr act such as pai d l eave and overt i me

    ust be cl ear ed f i r st wi t h the di spatchi ng company.

    ) : Even i f er r oneous ent r y of data i nt o a pr oduct management syst em l eads t o t he pr oduct i on

    f def ect i ve goods, t he r i ght t o i ssue i nst r uct i ons l i es wi t h t he cl i ent company. Ther ef or e,

    he cl i ent company cannot bl ame t he r esponsi bi l i t y f or t he manuf act ur ed goods on the di spatch

    ompany.

    : I nst r uct i ng an empl oyee t o work over t i me as i f t he per son were an empl oyee of t he cl i ent

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    ompany i s a mat t er t hat concerns t he di spat ch cont r act , so t he cl i ent company must obt ai n

    he approval of t he di spat chi ng company.

    ==================================================

    6. Whi ch of t he f ol l owi ng i s an essent i al management r esour ce f or managi ng a cor porat i on, i n

    ddi t i on t o peopl e, mater i al s, and money?

    ) Envi r onment

    I nf or mat i on

    ) I magi nat i on Responsi bi l i t y

    nswer b

    xpl anati on

    nf or mati on i s essent i al f or a corpor at i on t o make cor r ect deci si ons and st ay compet i t i ve. By

    si ng i nf or mat i on ski l l f ul l y, cor por ati ons can i mpr ove pr oduct i vi t y, enhance added val ue, and

    ener at e i deas t hat l ead t o vi abl e busi ness pl ans.

    ==================================================

    7. Whi ch of t he f ol l owi ng descr i bes sof t ware t hat suppor t s col l aborat i ve work bet ween peopl ey pr ovi di ng communi cat i on f unct i ons such as el ect r oni c conf er enci ng and e- mai l , and

    or kf l ow f unct i ons such as bug r epor t management ?

    ) CAD

    ) SCM

    ) Exper t syst em

    ) Gr oupwar e

    nswer d

    xpl anati on

    r oupware i s sof t ware t hat ai ms t o r ai se work ef f i ci ency by usi ng workf l ow f unct i ons and

    ommuni cat i on f unct i ons such as el ect r oni c conf er enci ng and e- mai l t hat support col l aborat i ve

    or k bet ween peopl e i n a wor kpl ace.

    : A system t hat suppor t s desi gn wor k, whi ch i ncl udes cr eat i ng dr awi ngs and dr af t i ng pl ans

    or bui l di ngs and machi ner y.

    : A syst em f or i nt egr at ed management of t he f l ow of di st r i but i on f r om mat er i al s order i ng

    nd procur ement t o i nvent or y management and product del i ver y.

    ) : An ar t i f i ci al i nt el l i gence system t hat makes pr edi ct i ons based on a database of knowl edg

    nd exper i ence t hat f ocuses on a speci al i zed f i el d.

    =====================================================

    8. Whi ch of t he f ol l owi ng i s appl i cabl e to Bt oC EC ( El ect r oni c Commer ce) ?) CALS

    ) Web- EDI

    Vi r t ual company

    Vi r t ual mal l

    nswer d

    xpl anati on

    ect r oni c commer ce i s an el ect r oni c f orm of commer ce. Bt oC i s an abbr evi at i on f or Busi ness

    o Consumer and r ef er s t o t r ansact i ons bet ween compani es and consumers. Tr ansact i ons

    an t ake pl ace t hr ough vi r t ual mal l s f or act i vi t i es such as I nt er net shoppi ng and onl i ne t r ad

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    ) : A f r amework t hat ai ms t o r educe cost s and accel er ate pr ocessi ng by shar i ng i nf ormat i on

    or commer ci al t r ansact i ons between t he order r ecei vi ng and order i ng par t i es.

    : A f r amework f or exchangi ng el ect r oni c dat a rel ated t o commer ci al t r ansact i ons bet ween

    ompani es by usi ng t he Web

    ====================================================

    9. Whi ch of t he f ol l owi ng act s concer ni ng t he copyr i ght of a pr ogr am coul d be consi der ed an

    nf r i ngement of t he Copyr i ght Act ?

    ) A company i nst r uct s an empl oyee t o creat e a pr ogr am as par t of hi s work. Si nce ther er e no par t i cul ar pr ovi si ons f or i t i n t he empl oyee rul es, t he company copi es t he pr ogr am

    t hout t he permi ssi on of t he cr eat or , and sel l s i t t o another company.

    A company pur chases a pr ogr am and part i al l y al t er s t he pr ogr am wi t hout t he per mi ssi on

    f t he aut hor i n order t o use t he pr ogr am ef f ect i vel y on i t s comput er s.

    A company purchases a pr ogr am and makes a copy wi t hout t he per mi ss i on of t he aut hor ,

    or i t s own backup pur poses. The copy i s hel d i n saf ekeepi ng.

    ) A company pur chases a pr ogr am f or whi ch i t has a l i cense. The company t hen copi es

    he pr ogr am wi t hout t he per mi ssi on of t he aut hor , and i nst r uct s a subsi di ar y to use t he

    opi ed program.

    nswer d

    xpl anati on

    he company may have a l i cense, but i t does not ext end t o t he subsi di ar y of t he company.

    opyi ng t he pr ogr amwi t hout per mi ssi on i nf r i nges on t he ri ght of r epr oduct i on.

    ===================================================

    10. A cer t ai n company pr ovi des comput er i zat i on servi ces. Whi ch of t he f ol l owi ng descri bes a

    ocument t hat cont ai ns necessar y i nf ormat i on f or pr omot i ng the comput er i zat i on servi ces,

    nd i s used t o gat her i nf ormat i on f r om t he order i ng company such as a syst em vendor?

    ) Proposal

    Request f or i nf or mati on

    Request f or pr oposal

    Request f or order

    nswer b

    xpl anati on

    n RFI ( Request For I nf ormat i on) i s a document t hat precedes t he RFP ( Request For Pr oposal ) ,

    nd i s i ssued t o a suppl i er such as a syst ems vendor t o request i nf ormat i on f or comput eri zat i

    t can be used to gat her a wi de var i et y of i nf or mat i on such as t echni cal i nf or mat i on on

    ardware and sof t ware r equi r ed f or syst emat i zat i on, exampl es of syst ems bui l t f or other compa

    n the same i ndust r y, and i nf ormat i on concerni ng operat i ons and mai ntenance.

    =================================================

    11. Whi ch of t he f ol l owi ng shoul d be t aken i nt o consi derat i on f or pl anni ng the devel opment o

    n i nf ormat i on syst em?

    Anal yze and cl ari f y t he ef f ect i veness and r et ur n on i nvest ment of i nst al l i ng t he syst em.

    Use a syst em t hat i s al r eady bei ng used by anot her company i n order t o prevent conf usi on.

    ) Prepare an oper at i ons manual , and sel ect t he admi ni st r ator and personnel i n charge of

    aul t management .

    Devel op everyt hi ng f r om t he gr ound up wi t h t he company s empl oyees, t aki ng i nt o

    onsi derat i on operat i ons and mai ntenance.

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    nswer a

    xpl anati on

    or cor por at e act i vi t i es t hat i nvol ve desi gni ng and pl anni ng comput er i zat i on, i t i s necessar y

    o cl ar i f y t he ef f ect i veness and r et ur n on i nvest ment of i nst al l i ng t he system.

    : I f t he syst em i s t he same as t hat of another company, i t may not be sui t abl e f or t he comp

    ) : There i s no need t o sel ect speci f i c admi ni st r ators and manager s at t he desi gn and pl anni

    t ages.

    ) : Usi ng t he company s empl oyees f or devel opment i s not a pr obl em, but i t depends on t he

    xi st i ng pol i cy, and does not al ways need to be consi der ed.

    =============================================

    12. Whi ch of t he f ol l owi ng i s t he hi ghest deci si on- maki ng aut hor i t y of a J apanese st ock comp

    ) St ockhol der s meet i ng

    Boar d of governor s

    Execut i ve meet i ng

    Boar d of di r ect or s

    nswer axpl anati on

    he hi ghest deci si on- maki ng aut hor i t y of a J apanese st ock company i s t he st ockhol ders

    eet i ng. The st ockhol der s meet i ng deci des on the busi ness pol i cy of t he company, and appoi nt

    he di r ect ors and audi t or s. Si nce t he deci si ons are by maj or i t y r ul e, t hey ar e dependent

    n i nst i t ut i ons and i nvest ors who hol d a maj or i t y of st ocks i n t he company. The boar d of

    r ector s

    s bel ow t he stockhol der s meet i ng i n the or gani zati on.

    ==========================================

    13. A cer t ai n pl ant r et ai ns r ecords of t he number of def ect i ve pr oduct s t hat have occur r ed t

    at e, organi zed by the cause of occur r ence. Whi ch of t he f ol l owi ng di agr ams shows t he t op

    auses of def ect i ve pr oduct s and percent age of occur r ence?

    nswer a

    xpl anati on

    Par eto char t uses bot h a bar gr aph and l i ne gr aph to show data or gani zed by t he t ype of

    ef ecti ve

    r oduct s t hat have occurr ed, and the cause of occur r ence. The bar s show t he degr ee t o

    hi ch def ect i ve pr oduct s have occur r ed by cause of occur r ence i n ascendi ng order of t he

    er cent age

    f occur r ence, whi l e the l i ne shows t he cumul at i ve t otal s.

    =========================================

    14. Whi ch of t he f ol l owi ng does not cor r espond t o personal i nf ormat i on t hat i s protect ed und

    he Act on t he Pr otect i on of Per sonal I nf or mati on?

    ) Own name and dat e of bi r t h that a person enter s on a quest i onnai r e sheet

    ) Human resour ces i nf ormat i on managed by a cor por at i on

    Names and phone numbers of compani es publ i shed on Web pages

    I mages t aken f r om a secur i t y camera at a bank ATM

    nswer c

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    xpl anati on

    er sonal i nf or mat i on t hat i s pr ot ect ed under t he Act on t he Pr ot ect i on of Per sonal I nf ormat i o

    ncl udes names, dat e of bi r t h, gender , phone number s, and personal photogr aphs t hat can be

    sed t o i dent i f y a speci f i c i ndi vi dual . Names and phone numbers of compani es that are publ i s

    n Web pages ar e i nf ormat i on f or an organi zat i on, and ar e not consi der ed personal i nf ormat i on

    =========================================

    15. Whi ch of t he f ol l owi ng i s t he syst em t hat r ecor ds sal es i nf or mat i on at t he retai l poi nt

    al es, and col l ect s, st or es, and anal yzes pr oduct sal es i nf ormat i on f or each pr oduct ?) CAD

    CI M

    EOS

    ) POS

    nswer d

    xpl anati on

    POS system i s a di st r i but i on i nf or mat i on system f or managi ng i nf or mat i on at t he poi nt of

    al es. I t col l ect s, st or es, and anal yzes sal es i nf or mat i on f or each pr oduct and uni t by recor

    nf or mat i on at t he r et ai l poi nt of sal e such as a chai n st or e.

    ====================================

    16. Whi ch of t he f ol l owi ng i s expr essed by an E- R di agr am?

    ) Associ at i on bet ween pr ocess and r el at i onshi p

    Associ at i on bet ween ent i t y and pr ocess

    Associ at i on between pr ocesses

    Associ at i on bet ween ent i t i es

    nswer d

    xpl anati on

    n E- R di agr am expr esses t he associ at i on bet ween ent i t i es by usi ng a di agr am t hat expr esses

    he rel at i onshi ps bet ween dat a based on ent i t i es and rel at i onshi ps.

    =====================================

    17. Whi ch of t he f ol l owi ng i s t he corr ect descri pt i on of an i ncome st atement ?

    ) Summar i zes and t abul ates j our nal sl i ps i n one st at ement

    Li st s al l r evenues and expenses dur i ng the account i ng per i od, and i ndi cat es prof i t and

    oss

    ) Li st s t he r espect i ve cr edi t s and debi t s f or each t i t l e of account , and gener at es t he bal an

    ot al s

    Descri bes t he f i nanci al posi t i on of a cor por at i on at a gi ven poi nt i n t i me

    nswer b

    xpl anati on

    n i ncome st at ement descr i bes busi ness r esul t s f or a speci f i c t i me per i od. I t pr ovi des i nsi g

    nto a cor por at i on s busi ness per f ormance by br eaki ng down t he i ncome and expenses, and

    al cul at i ng t he pr of i t or l oss. Al so r ef er r ed t o as a P/ L ( Pr of i t and Loss) st at ement .

    =====================================

    18. Whi ch of t he f ol l owi ng i s appr opr i at e under a ser vi ce cont r act ?

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    enue C: ( 150. 5) + ( 200. 3) + ( 150. 2) = 16. 5

    enue D: ( 250. 5) + ( 150. 3) + ( 100. 2) = 19

    heref or e, Venue A can be expect ed t o draw t he most number of vi si t or s.

    ===================================

    21. Whi ch of t he f ol l owi ng st atement s appl i es to an i nf ormat i on appl i ance?

    Connecti ng a di gi t al t er r est r i al br oadcast t el evi si on t o t he I nt er net , and par t i ci pat i ng

    n a tel evi si on pr ogr am.

    A f ul l y aut omat i c cl othes washer t hat uses t he r i ght amount of water f or t he vol umef l aundr y.

    ) A f ul l y aut omat i c vacuum cl eaner t hat cl eans ever y r oom i n a house.

    An ai r - condi t i oner uni t t hat mai nt ai ns a speci f i c t emper at ur e i n a r oom.

    nswer a

    xpl anati on

    n i nf ormat i on appl i ance i s a consumer el ect r oni cs product t hat i s used to connect t o a net wo

    r t he I nt er net .

    =================================

    22. The di agr amshows t he cal cul at i on pr ocedur e f or MRP ( Mater i al Requi r ement s Pl anni ng) ,

    hi ch i s a t echni que f or product i on management syst ems. Whi ch of t he f ol l owi ng i s necessary

    nf ormat i on t hat cor r esponds t o ( A) i n t he di agr am?

    de nghi hoc vet )

    ) Basi c schedul e ( t i me of compl et i on, l ead t i me number of days)

    I nvent or y st at us ( r emai ni ng i nvent or y, r emai ni ng order s, r emai ni ng i n pr ocess)

    ) Pur chase or der pol i cy ( l ot - si zi ng met hod, pur chase or der system, saf et y st ock)

    Bi l l of mat er i al s ( l i st of component s and quant i t i es r equi r ed f or f i nal pr oduct )

    nswer b

    xpl anati on

    RP ( Mat er i al Requi r ement s Pl anni ng) cal cul at es t he total amount of component s t hat need

    o be pr oduced f or product s schedul ed t o be manuf act ured. The tot al amount of components

    s compar ed agai nst t he amount i n i nvent or y t o der i ve t he opt i mum amount of components t o

    r der . Ther ef ore, t he i nvent or y st at us i s necessary i n order t o cal cul at e the shor t age amount

    ==============================

    23. A di spat ch worker i s di spat ched under a worker di spat ch cont r act , and devel ops a pr ogr am

    nder t he i nst r uct i on of t he cl i ent company. Assumi ng that no separat e condi t i ons have

    een deci ded, who owns t he copyr i ght t o t he progr am?) Cl i ent company

    Per son f r om t he cl i ent company who di r ect l y i ssues t he i nst r uct i ons

    Di spatchi ng company

    ) Di spatch wor ker

    nswer a

    xpl anati on

    s a r ul e, t he copyri ght t o a pr ogr am devel oped whi l e worki ng under t he i nst r uct i on of a

    ompany, bel ongs t o the company. Theref ore, t he copyr i ght t o a progr am devel oped whi l e

    orki ng f or t he cl i ent company, bel ongs t o t he cl i ent company.

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    ============================

    24. Whi ch of t he f ol l owi ng i s achi eved usi ng RFI D ( Radi o Fr equency I dent i f i cat i on) t echnol o

    Abi l i t y t o use t he ser vi ces of a bank or ot her f i nanci al i nst i t ut i on f r om home.

    Abi l i t y t o wat ch a t el evi si on pr ogr am on a cel l ul ar phone, usi ng one- segment br oadcast i ng.

    ) Abi l i t y to downl oad musi c data t o a cel l ul ar phone or por t abl e musi c pl ayer .

    Abi l i t y to bor r ow sever al l i br ar y books al l at once, si mpl y by pl aci ng a pi l e of books

    n an aut omat i c bor r owi ng devi ce.

    nswer d

    xpl anati on

    t t achi ng RFI D t ags t o pr oduct s and other i t ems enabl es i nf ormat i on t o be r ead wi r el essl y,

    hi ch si mpl i f i es product i dent i f i cat i on and management . Ther ef or e, l i br ar y books wi t h RFI D

    ags can be processed automat i cal l y when bor r owed by usi ng an automat ed l endi ng machi ne

    o read the i nf or mat i on.

    ==========================

    25. Whi ch of t he f ol l owi ng descr i bes an appr oach f or t he cycl e f r om t he r el ease of a pr oduct

    nt i l t he pr oduct i s di scont i nued and di sappear s f r om t he market , i n whi ch t he cycl e i s di vi dnt o f our ( 4) st ages t o maxi mi ze pr of i t s at each st age?

    ) PDCA cycl e

    Pr oduct l i f e cycl e

    Management cycl e

    Sof t war e l i f e cycl e

    xpl anati on

    pr oduct l i f e cycl e r ef er s t o t he cycl e f r om t he r el ease of a pr oduct unt i l sal e of t he pr od

    nds and di sappear s f r om t he mar ket . Thi s l i f e cycl e i s di vi ded i nt o the f our ( 4) st ages of

    nt r oducti on,

    r owt h, matur i t y, and decl i ne t o maxi mi ze pr of i t s at each st age.

    ==========================

    26. Whi ch of t he f ol l owi ng shows t he cor r ect order of t he st andards or gani zat i ons ( A) t o ( D)

    el ow?

    A) I nt er nat i onal Or gani zat i on f or St andar di zat i on: Devel ops i nt er nat i onal st andar ds rel at i ng

    o i ndust r y and t echnol ogy, and pr ovi des coor di nat i on between count r i es.

    B) I nst i t ut e of El ectr i cal and El ectr oni cs Engi neer s: An i nst i t ut e based i n t he Uni t ed

    t at es t hat i s i nvol ved i n t he f i el ds of el ect r i cal engi neer i ng and el ect r oni c engi neer i ng,

    hi ch was i nst r ument al i n devel opi ng LAN and other i nter f ace st andards.

    C) Amer i can Nat i onal St andar ds I nst i t ut e: A pr i vat e standar ds organi zat i on t hat devel ops

    t andar ds f or i ndust r y i n t he Uni t ed St at es, and act s as t he U. S. r epr esent at i ve t oSO.

    D) Tel ecommuni cat i on St andardi zat i on Sector : A body under t he Uni t ed Nat i ons t hat

    ssues r ecommendat i ons concerni ng st andards f or t el ecommuni cat i ons.

    nswer c

    xpl anati on

    : Descri bes t he I SO ( I nt er nat i onal Or gani zat i on f or St andar di zat i on) .

    : Descri bes t he I EEE ( I nst i t ut e of El ectr i cal and El ectr oni cs Engi neer s) .

    ) : Descr i bes t he ANSI ( Amer i can Nat i onal St andar ds I nst i t ut e) .

    : Descr i bes t he I TU- T ( I nt er nat i onal Tel ecommuni cat i on Uni on- Tel ecommuni cat i on sector ) .

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    ===================================

    39. Whi ch of t he f ol l owi ng i s par t of I T ser vi ce management at t he cor e of I TI L?

    ) I nf r ast r uct ure management and secur i t y management

    ) Busi ness per spect i ve and appl i cat i on management

    ) Ser vi ce support and servi ce f r ame

    Ser vi ce suppor t and ser vi ce del i ver y

    nswer dxpl anati on

    T ser vi ce management at t he core of I TI L i s compr i sed of servi ce suppor t and servi ce del i ver

    er vi ce suppor t cover s gui del i nes f or t he dai l y oper at i on and suppor t of I T ser vi ces. Ser vi ce

    el i ver y cover s gui del i nes f or medi um- and l ong- t er m pl anni ng and i mpr ovement of I T

    er vi ces.

    ====================================

    40. Whi ch of t he f ol l owi ng i s t he cor r ect sequence f or desi gni ng a syst em based on a syst em

    equi r ement s def i ni t i on? Sof t war e det ai l ed desi gn ? System ar chi t ect ur e desi gn ? Sof t war e ar chi t ect ur e desi gn

    System archi t ect ur e desi gn ? Sof t war e det ai l ed desi gn ? Sof t war e ar chi t ect ur e desi gn

    ) Sof t war e ar chi t ect ur e desi gn ? Sof t war e det ai l ed desi gn ? System ar chi t ect ur e desi gn

    System archi t ect ur e desi gn ? Sof t war e ar chi t ect ur e desi gn ? Sof t war e det ai l ed desi gn

    nswer d

    xpl anati on

    system i s desi gned i n t he f ol l owi ng sequence: System archi t ect ur e desi gn ( exter nal desi gn)

    Sof t war e ar chi t ect ur e desi gn ( i nt er nal desi gn) ? Sof t war e det ai l ed desi gn ( pr ogr amdesi gn) .

    =====================================

    41. Whi ch of t he f ol l owi ng i s a devel opment model f or cr eat i ng an exper i ment al model t hat

    eal i zes

    he r equi r ement s whi l e achi evi ng ver i f i cat i on f r om user s, at t he i ni t i al st ages of syst ems

    evel opment?

    ) Spi r al model

    Water f al l model

    Por t f ol i o

    ) Prot ot ypi ng model

    nswer d

    xpl anati onprotot ypi ng model i s a devel opment model t hat produces a protot ype at t he ear l y st ages of

    yst ems devel opment , and r ecei ves f eedback f r om user s ( syst em user depar t ment s) dur i ng

    evel opment .

    t enabl es syst em devel oper s t o ver i f y t he requi r ement s of user s ( system user depar t ment s)

    t an ear l y st age, maki ng i t possi bl e t o devel op a systembased on mut ual under st andi ng.

    =====================================

    42. Whi ch of t he f ol l owi ng i s t he appr opr i ate descri pt i on of PMBOK?

    ) A met hodol ogy f or conduct i ng r egul ar meet i ngs between pr oj ect member s.

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    nswer b

    xpl anati on

    nce 30% of t he progr am r equi r es changi ng and t he number of l i nes t hat can be changed i n a

    ngl e day i s 0. 25 l i nes, t he requi r ed wor kl oad ( per son- days) i s cal cul at ed usi ng t he f ol l owi

    ormul a:

    000 l i nes 30% = 900 l i nes

    00 l i nes 0. 25 l i nes = 3, 600 days

    ur t hermore, si nce one ( 1) person- mont h cover s 20 days, t he r equi r ed workl oad ( personmont hs)

    s cal cul at ed usi ng t he f ol l owi ng f or mul a:600 days 20 days = 180 per son- mont hs

    ===================================================

    55. I n t he cont r ol char t f or a pr ogr am t est , al l of t he l i nes have l evel ed of f , as i n t he

    agr am

    el ow. Whi ch of t he f ol l owi ng i s t he cor r ect i nt er pr et at i on of t hi s i nf or mat i on?

    ) The cur r ent bugs are di f f i cul t t o resol ve, so there has been no pr ogr ess wi t h subsequent

    ests.

    The t r ack recor d f or compl eted t est i t ems has i mpr oved t o t he poi nt where no moreugs have ar i sen.

    ) Bugs have ar i sen, so t he t r ack r ecord of compl et ed t est i t ems i s no l onger i mpr ovi ng.

    The rat i o of bug occur r ences and t est i t em compl et i on are t he same, so t her e ar e no

    onger any unresol ved bugs.

    nswer a

    xpl anati on

    bug cont r ol char t i s used t o gr aph the rel at i onshi p between t he test t i me and cumul at i ve

    umber of det ected bugs (er r or s) .

    he ai m i s t o achi eve zer o i ncompl et e t est i t ems and unr esol ved bugs. However , as t i me passes

    he number of unr esol ved bugs l evel s of f af t er a cer t ai n poi nt , and shows no si gn of f ur t her

    ecl i ne. Thi s i ndi cat es t hat t est i ng has st opped maki ng pr ogr ess. Fur t her more, si nce t he

    umber of bugs det ect ed l evel s of f af t er a cer t ai n poi nt , i t i ndi cat es t hat t her e ar e bugs t h

    r e

    f f i cul t t o r esol ve, and no pr ogr ess i s bei ng made wi t h t est i ng.

    ==================================================

    56. Whi ch of t he f ol l owi ng i s t he cor r ect descr i pt i on of t he scope?

    The f i nal del i ver abl es of t he pr oj ect , and t he scope of wor k r equi r ed t o pr oduce t he

    el i ver abl es

    I dent i f y t he br eakdown of f act or organi zat i ons f or a pr oj ect , and expr ess t hem i n a

    er ar chi cal str uctur e) Ver i f y t he budget and wor k pr ogr ess, t o quant i t at i vel y eval uate t he pr ogr ess of t he

    r oj ect

    Reassess t he work schedul e t hat i s deci ded by t he pr oj ect desi gn document

    nswer a

    xpl anati on

    he scope descr i bes t he r ange of wor k r equi r ed t o produce t he f i nal del i ver abl es. For t he

    uccess

    f t he pr oj ect , i t i s i mpor t ant t o def i ne t he scope bef orehand i n a thorough manner.

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    BMP

    GI F

    ) J PEG

    ) MPEG

    nswer c

    xpl anati on

    he J PEG f i l e f or mat r ef l ect s al l of t he char act er i st i cs.

    PEG i s a f i l e f or mat f or t he compress i on and st or age of st at i c i mages. I t can handl e 24- bi t

    ul l col or ( 16, 770, 000 col or s) dat a, maki ng i t sui t abl e f or i mages wi t h many col or var i at i onsuch as phot ogr aphs.

    ) : The BMP f ormat i s a f i l e f ormat f or s t at i c i mages, but does not empl oy compr essi on, i n

    ont r ast wi t h char acteri st i c ( 4) .

    : The GI F f ormat i s a f i l e f or mat f or t he compr essi on and st orage of st ati c i mages, but ca

    nl y handl e 8- bi t col or ( 256 col ors) dat a. Thi s does not make i t sui t abl e f or i mages wi t h

    at ur al col or such as phot ogr aphs, and cont r asts wi t h char act er i st i c ( 2) . Fur t her more, GI F

    ompr essi on i s f ul l y rever si bl e t o rest or e t he or i gi nal st at i c i mage, i n cont r ast wi t h

    haract er i s t i c

    4) .

    : The MPEG f ormat i s a f i l e f ormat f or t he compr essi on and st orage of vi deo i mages, i n

    ont r ast wi t h char acteri st i c ( 1) .

    =====================================

    60. Whi ch of t he f ol l owi ng i ndi cat es t he number of pages t hat can be pr i nt ed per mi nut e, as

    ni t f or eval uat i ng t he per f or mance of a pr i nt er ?

    ) cps

    cpi

    dpi

    ) ppm

    nswer d

    xpl anati on

    he number of pages t hat can be pr i nt ed per mi nut e i s cal l ed ppm. I t i s used as a uni t t o

    ndi cat e

    he pr i nt i ng speed of a page pr i nt er .

    ===============================

    61. Whi ch of t he f ol l owi ng i s t he appr opr i ate ef f ect of cache memory?

    ) Dat a i s r ead f r om t he mai n memor y and st or ed i n t he cache memor y. The CPU subsequent l y

    eads t he same dat a f r om t he cache memory, t o speed up dat a t r ansf er .

    Data i s r ead f r om t he mai n memory and st ored i n the cache memory. I nst r uct i ons ar er ocessed i n par al l el , t o speed up oper at i ons.

    I nst r uct i ons ar e read f r om t he mai n memory and st ored i n t he cache memory. These

    nst r uct i ons ar e decoded and executed f r om t he cache memory, t o speed up oper at i ons.

    I nst r uct i ons ar e r ead f r om t he mai n memory and st ored i n t he cache memory. Data

    r om t he mai n memory i s r ead t o the r egi st er , t o speed up data t r ansf er .

    nswer a

    xpl anati on

    ache memor y i s a t ype of memor y used to speed up dat a t r ansf er . Dat a i s r ead f r om t he mai n

    emory and st or ed i n t he cache memory, whi ch of f er s f ast access speeds t o speed up dat a

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    De nghi hoc vet )

    ) I ndi cat e as Even number

    ) I ndi cat e as Odd number

    ) I ndi cat e val ue of m

    I ndi cat e val ue of n

    nswer a

    xpl anati on

    f m i s equal t o zero (0) , t hen i t can be di vi ded by two (2) and i s an even number .

    ===============================

    65. Whi ch of t he f ol l owi ng descr i bes a f i l e t hat i s st or ed t o enabl e t he r ecover y of a

    at abase as

    pr ecaut i on agai nst hardware f ai l ur e, by copyi ng t he database cont ent s at a gi ven poi nt i n

    me?

    ) Dat a mar t

    ) Dat a mi ni ng

    ) Backup f i l e

    Log f i l e

    nswer c

    xpl anati on

    dat abase backup f i l e i s made by copyi ng t he dat abase cont ent s at a gi ven poi nt i n t i me, an

    t ori ng t he f i l e i n order t o enabl e r ecover y of t he dat abase.

    ==================================

    66. Whi ch of t he f ol l owi ng i s achi eved by i mpl ement i ng I Pv6, compared wi t h I Pv4 t hat i s

    del y used t oday?

    ) Addr ess t he shor t age of I P addr esses caused by t he rapi d spr ead of t he I nt er net

    ) Use J apanese i n e- mai l addresses and domai n names

    ) Connect t o the I nt er net f r om r egul ar househol ds, usi ng opt i cal f i ber

    Use mul t i cast i ng t o send packets si mul t aneousl y t o mul t i pl e hosts

    nswer a

    xpl anati on

    Pv6 ( I nt er net Pr ot ocol ver si on 6) i s a next gener at i on ver si on of I Pv4 t hat i s cur r ent l y i n

    se. I Pv6 manages a l arger addr ess space of 128 bi t s, compared wi t h 32 bi t s f or I Pv4, t o addr

    he shor t age of avai l abl e I P addr esses caused by the r api d spread of t he I nt er net .

    ==================================

    67. Whi ch of t he f ol l owi ng i s a char act er i st i c of J avaScri pt ?

    ) Di r ect l y descri bes a pr ogr am wi t hi n an HTML f i l e, and i s execut ed by a br owser.

    ) I s execut ed on a Web ser ver , and r esi des i n t he memor y once execut ed, t o enabl e f ast

    r ocessi ng.

    ) I s compi l ed f i r st bef or e execut i on.

    Cannot r ead or wr i t e to user f i l es when downl oaded.

    nswer a

    xpl anati on

    avaScr i pt i s a pr ogram t hat i s di r ect l y descr i bed wi t hi n an HTML f i l e, and i s execut ed by a

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    rowser .

    ======================================

    68. Whi ch of t he f ol l owi ng i s t he char act er i st i c of a peer - t o- peer system, i n cont r ast wi t h

    i ent /

    er ver syst em?

    ) Requi r es depl oyment of a ser ver , i n addi t i on t o personal comput er s.

    Enabl es per sonal comput er s t o use mut ual data, i n an equal r el at i onshi p.

    Li mi t ed i n t he number of per sonal comput er s t hat can be connect ed over a net work. Per sonal comput ers connected over a network are f i xed to t he network.

    nswer b

    xpl anati on

    cl i ent / ser ver system per f or ms pr ocessi ng by di vi di ng t he r ol es of t he comput er t hat r equest

    r ocessi ng ( cl i ent ) , and t he comput er t hat execut es t he pr ocessi ng based on t he request ( serv

    n a peer t o peer syst em, t he r ol es of comput ers are not di vi ded, and t he computers are

    onnect ed t o share a mut ual l y equal r el at i onshi p f or t he mut ual use of data.

    ======================================

    69. Whi ch of t he f ol l owi ng i s t he f i r st st ep t hat shoul d be taken when a per sonal comput er

    onnect ed

    o a network i s i nf ect ed wi t h a comput er vi r us?

    ) Sever t he i nf ect ed comput er f r omt he net work.

    ) Tur n of f t he comput er power .

    ) I nstal l ant i vi r us sof t war e.

    Report t o t he system admi ni st r at or .

    nswer a

    xpl anati on

    he f i r st st ep t o t ake when t here i s a computer vi r us i nf ect i on i s t o sever t he i nf ect ed

    er sonal

    omput er f r om t he network. Sever i ng i t mi ni mi zes t he i mpact on ot her per sonal computers

    ==================================

    70. On a magnet i c di sk, one sect or equal s 512 byt es, and 28- bi t sect or number i s used t o man

    he sect ors . I f 512221 equal s one (1) gi gabyt e, whi ch of t he f ol l owi ng i s t he maxi mum

    umber of gi gabyt es t hat can be managed on t he di sk?

    ) 32

    64

    128) 256

    nswer c

    xpl anati on

    he number of di sk sect or s i s 512 228 byt es. Si nce 512 221 equal s one ( 1) gi gabyt e, t he

    axi mum number of gi gabyt es t hat can be managed on t he di sk i s 27 di sk sect or s.

    512 228) ( 512 221) = 228 221

    2( 28- 21)

    27

    heref or e, 27 = 128 gi gabyt es.

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    =======================================

    77. Whi ch of t he f ol l owi ng i s a set of r ul es used t o speci f y a websi t e f or vi ewi ng f r oma We

    rowser ?

    URL

    ) Web ser ver

    UML

    ) Host name

    nswer axpl anati on

    When a Web page i s vi ewed, t he Web br owser speci f i es t he URL. By speci f yi ng a URL, i t i s

    oss i bl e t o access a Web ser ver and f r eel y vi ew a Web page.

    =======================================

    78. Whi ch of t he f ol l owi ng st atement s descr i bes t he f l owchar t symbol shown bel ow?

    I ndi cat es t he st ar t and end of a l oop

    I ndi cat es i nput and out put of dat a

    ) I ndi cat es processi ng such as an oper at i on

    I ndi cat es t he st ar t and end of a f l owchar t

    nswer d

    xpl anati on

    he r ounded r ect angl e i ndi cat es t he st ar t and end of a f l owchar t .

    =========================================

    79. Whi ch of t he f ol l owi ng i s a char act er i st i c of a dat a st r uct ur e?

    ) Ar r ays can be used t o separate t he data st r uct ur e f r om al gori t hms.

    Subscr i pt s can be used t o r ead data i n ar r ays accor di ng to an opt i onal sequence.

    ) Subscr i pt s can be used t o search and update data i n l i st s.

    Exi st i ng data i n l i st s must be moved when i nser t i ng or del et i ng data.

    nswer b

    xpl anati on

    data st r uct ur e used i n pr ogr ammi ng can be ei t her an ar r ay or l i st . An arr ay i s a data st r uc

    t h t he same f ormat as a determi nant used i n mat hemat i cs ( whi ch resembl es a tabl e) .

    When r eadi ng dat a, a subscr i pt i s used t o speci f y t he posi t i on.

    : The dat a str uct ur e i s separ at e f r om t he al gor i t hm, but i t i s not det er mi ned by ar r ays.

    ): The l i st cal l s dat a f or t he next posi t i on i ndi cat ed by t he l i st , but i t i s not det er mi ned

    ubscri pt s.

    : Li st s pr ovi de a f unct i on t o i ndi cat e t he posi t i on of t he next dat a, so t her e i s no need t

    ove dat a.

    =======================================

    80. I n bi omet r i c aut hent i cat i on, whi ch of t he f ol l owi ng i s used f or mat chi ng by f eat ur e

    xt r acti on

    r pat t er n mat chi ng, usi ng i mages i nput t ed f r om a smal l opt i cal sensor or t hi n el ect r ost at i c

    ensor ?

    I r i s

    Fi nger pr i nt

    ) Voi cepr i nt

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    at e.

    Sor t t he ext r act ed sal es per f or mance dat a by Member _number .

    Cal cul at e the total sal es of products wi t h the same Member _number .

    1. Ext r act t he data f or l ast mont h f r om t he sal es per f ormance data, based on Sal es

    at e.

    Usi ng member number s as t he key, j oi n the ext r act ed sal es per f ormance dat a and

    he member l edger .

    Sor t t he j oi ned i nf or mati on by Addr ess_1.

    Cal cul at e t he t ot al sal es i n uni t s of t he same St at e.

    1. Usi ng member number s as t he key, j oi n sal es per f or mance data and t he memberedger .

    Sor t t he j oi ned i nf or mati on by Addr ess_1.

    Cal cul at e t he t ot al sal es i n uni t s of t he same St at e.

    ) 1. Usi ng member number s as t he key, j oi n sal es per f or mance data and t he member

    edger .

    Sor t t he j oi ned i nf ormat i on by Member_number.

    Cal cul at e the total sal es of products wi t h the same Member _number .

    Sort t he data by Addr ess_1.

    Cal cul at e t he t ot al sal es i n uni t s of t he same St at e.

    nswer bs i n Q90, i t i s ef f i ci ent t o extr act and sor t t he dat a, and cal cul at e t he t ot al sal es. Howe

    nce t he t otal sal es i s by st ate, t he member number i s needed as a key t hat l i nks t o t he mem

    edger .

    ============================================

    93. Ms. A i nvest i gates t he number of post car ds needed f or t he vehi cl e i nspect i on di scount

    romot i on,

    y mer gi ng t he cust omers i n both t abl es i nt o one ( 1) t abl e. Whi ch of t he f ol l owi ng

    ormul as i s used t o der i ve t he number of post cards t hat are needed?

    ) A?B

    A+B

    A

    ) A&B

    nswer b

    he number of post car ds needed f or t he vehi cl e i nspect i on di scount pr omot i on i s cal cul at ed

    si ng t he l ogi cal sum. The l ogi cal sum i s t he uni on set , so t he f ormul a i s A+B.

    ==========================================

    94. Whi ch of t he f ol l owi ng i s t he cor r ect r esul t f r omQ93?

    De nghi hoc vet )

    nswer c

    l cust omers of both passenger cars and mi ni - car s ar e i ncl uded. To cal cul ate the number usi n

    he l ogi cal sum, t he cust omer s i n both l i st s are mer ged i nt o one l i st , so the corr ect number

    s si x ( 6) cust omer s

    ============================================

    95. Ms. A i nvest i gates t he number of post cards needed f or t he new vehi cl e di scount pr omot i on

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    \Users\LAN\Desktop\IT Passport question 1-300.txt Tuesday, October 22, 2013 1

    ) 100

    ) 110

    115

    ) 118

    nswer b

    xpl anati on

    he f i r st - i n f i r st - out met hod i s a sys t em of payi ng f or pr oduct s i n t he or der i n whi ch t hey

    er eur chased.

    ut of t he 3, 000 uni t s pai d f or on t he 10t h of Apr i l , 2, 000 ar e car r i ed over f r om t he pr evi ou

    ont h, so t he amount i s as f ol l ows:

    000 100 yen = 200, 000 yen

    he r emai ni ng 1, 000 wi l l be pai d out of t he por t i on purchased on Apr i l 5, so t he amount wi l l

    e as f ol l ows:

    000 130 yen = 130, 000 yen

    heref or e, t he t ot al amount i s as f ol l ows:

    00, 000 yen + 130, 000 yen = 330, 000 yen

    hi s i s di vi ded by t he 3, 000 uni t s pai d, and t he i ssue pr i ce wi l l t hen be as f ol l ows:

    30, 000 yen 3, 000 = 110 yen

    ==================================

    15. Whi ch of t he f ol l owi ng can be expected as a r esul t of i nt r oduci ng SCM?

    Reduct i on i n sur pl us st ock and l ower i ng of di st r i but i on cost s.

    Unders t andi ng of management r esour ces f or t he ent i r e cor porat i on, maki ng real l ocat i on

    ossi bl e.

    ) I mpr ovement i n cust omer sat i sf act i on.

    Abl e to use cut t i ng- edge technol ogy ef f i ci ent l y.

    nswer a

    xpl anati on

    CM has t he ef f ect of r educi ng sur pl us st ock and l ower i ng di st r i but i on cost s as a r esul t of

    anagi ng everyt hi ng f r om orders and mater i al pr ocur ement t o i nvent ory cont r ol and product

    hi pment s i n an i nt egr ated f ashi on usi ng comput er s and t he I nt er net .

    =================================

    16. I n a pr of i t and l oss anal ysi s, whi ch of t he f ol l owi ng i s t r eat ed as a f i xed cost ?

    ) Cost of adver t i si ng i n the mass medi a

    ) Over t i me pay f or sal es depar t ment empl oyees

    Commi ssi on charges associ at ed wi t h sal e of pr oduct s

    Shi ppi ng cost s f or pur chasi ng

    nswer a

    xpl anati on

    f i xed cost i s an expense that i s i ncur r ed r egardl ess of sal es. Exampl es i ncl ude equi pment

    nd per sonnel cost s. Sal es f ees, pr oduct shi ppi ng cost s, and ot her cost s t hat cor r espond t o

    al es ar e var i abl e cost s.

    ===============================

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    \Users\LAN\Desktop\IT Passport question 1-300.txt Tuesday, October 22, 2013 1

    Ri sk management

    Hi gh- r i sk hi gh- r et ur n

    ) Ri sk anal ysi s

    Ri sk eval uat i on

    nswer c

    xpl anati on

    sk anal ysi s i dent i f i es t he possi bl e r i sks of comput er i zat i on and t hei r causes, and measur e

    he degr ee of l oss and i mpact t hat r esul t f r om occur r ence. The r i sks are pr i or i t i zed accor di n

    o pr edi ct ed pr obabi l i t y and t he amount of l oss, and measur es ar e taken to addr ess t hem accoro pr i or i ty .

    ======================================

    20. I f t he condi t i on gi ven bel ow appl i es, whi ch of t he f ol l owi ng i s appr opr i at e as an E- R

    agr am

    howi ng t he depar t ment s empl oyees bel ong to?

    ONE

    nswer bxpl anati on

    ectangul ar ent i t i es r epr esent empl oyees and depar t ment s. Each empl oyee bel ongs t o

    ne ( 1) depar t ment , and each depar t ment has one ( 1) or more empl oyees, so t he ar r ow shoul d

    oi nt f r om t he depar t ment t o t he empl oyee ( many si de) .

    =====================================

    21. Whi ch of t he f ol l owi ng i s t he mechani sm f or exchangi ng data between corporat i ons and i s

    sed i n el ect r oni c commerce?

    ) CA

    ) EDI

    SSL

    ) XBRL

    nswer b

    xpl anati on

    DI i s a mechani sm f or exchangi ng el ect r oni c data i n t r ansact i ons between compani es over

    ommuni cat i on l i nes.

    ======================================

    22. Whi ch of t he f ol l owi ng descr i bes a ni che st r ategy?

    ) A st r ategy t hat ai ms t o pr omot e sal es by aggr essi vel y market i ng t he company s product so consumer s.

    A st r ategy that f ocuses on a speci f i c market r ather t han market s ent ered by maj or

    ompani es, and ai ms t o secur e and mai nt ai n pr of i t abi l i t y i n t hat market .

    A st r ategy t hat mot i vat es consumers t o buy by r ai si ng the br and i mage hel d by t he

    onsumer s r egar di ng a cor por at i on i t sel f or i t s pr oduct s/ ser vi ces.

    A st r ategy t hat pr omotes t he pur chase of products by adver t i si ng t o consumers

    hrough means such as t el evi si on and magazi nes.

    nswer b

    xpl anati on

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    The cont r actor speci f i es t he worker s wage st r uct ur e i ncl udi ng base pay and overt i me

    ay.

    nswer a

    xpl anati on

    n a servi ce cont r act , t he empl oyee per f orms work under t he i nst r uct i on of t he empl oyer , even

    f wor ki ng out of t he of f i ce of t he cl i ent . Thi s di f f er s f r om di spat chi ng i n t er ms of who i s

    he i nst r uct i ons. I n di spatchi ng, t he di spat ched per son per f or ms wor k under t he i nst r uct i on o

    he cl i ent

    ===================================

    27. Whi ch of t he f ol l owi ng i s t he cor r ect char act er i st i c of a Gant t char t ?

    ) Al l ows you t o gr asp work st ar t and f i ni sh schedul es and achi evement s.

    Al l ows you t o sort and di spl ay col l ect ed dat a and sur vey resul t s by char act er i st i c.

    ) Al l ows you t o r epr esent t he r el at i onshi p as a st r ai ght l i ne when t her e i s a cor r el at i on

    et ween t wo (2) t ypes of dat a.

    Al l ows you to di vi de t he r ange of compi l ed dat a i nto a number of segment s and r epr esent

    he number of pi eces of dat a i n t he segment s usi ng a bar graph.

    nswer axpl anati on

    Gant t char t shows t he work schedul e and resul t s usi ng hori zont al bars . By pl aci ng hour s or

    ays on t he hor i zont al axi s and work i t ems on t he ver t i cal axi s, t he or der of work, t he numbe

    f days r equi r ed et c. can be managed.

    ===================================

    28. Whi ch of t he f ol l owi ng i s appr opr i at e f or def i ni ng comput er i zati on requi r ement s, such a

    ask overvi ew and workf l ow?

    ) Oper at i onal r equi r ement s

    Funct i onal r equi r ement s

    ) Requi r ement s def i ni t i on

    Cont ent s def i ni t i on

    nswer c

    xpl anati on

    he r equi r ements def i ni t i on def i nes t he r equi r ements of computer i zat i on such as t he t ask

    vervi ew and workf l ow. I t i s necessar y t o st udy and anal yze t he request s of t he user ( syst em

    ser depart ment ) and revi ew whet her t he syst emt o be devel oped i s f easi bl e i n ter ms of cost s

    nd t echnol ogy.

    =================================

    29. Whi ch of t he f ol l owi ng i s a qual i t y management act i vi t y based on J I S Q 9001: 2000 ( I SO

    001: 2000) ?

    Pr event i ve measur es f or pot ent i al pr obl ems are car r i ed out at t he on- si t e l evel and ar e

    ot r epor t ed t o t he management l evel .

    Thi r d- par t y audi t s ar e car r i ed out per i odi cal l y and t her ef or e i nt er nal audi t s ar e not

    onduct ed.

    ) Records r el ated t o qual i t y ar e st ored on a server so that t he i nf ormat i on can be shared

    et ween t he peopl e concerned.

    ) Pr oj ect s ar e made up of company empl oyees and par t ner company empl oyees, but

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    \Users\LAN\Desktop\IT Passport question 1-300.txt Tuesday, October 22, 2013 1

    I t i s di f f i cul t t o shar e dat a bet ween oper at i ons due t o an excl usi ve cont r ol f unct i on.

    The pr ocedure f or maki ng backups i s compl i cated.

    Because a dat abase i s cr eat ed t o sui t t he f or mat of t he dat a, i t cannot r espond f l exi bl y

    o dat a f or mat changes

    nswer a

    xpl anati on

    dat abase i s a col l ect i on of var i ous dat a ( i nf or mat i on) or gani zed and st or ed i n a si ngl e

    ocat i on

    ccordi ng t o a cer t ai n pur pose. Databases ar e equi pped wi t h the f unct i on t o mai nt ai n dataonsi st ency so t hat even i f mul t i pl e users mani pul ate the database si mul t aneousl y, no

    scr epanci es

    r i se i n t he dat a.

    =================================

    83. Mr . A hol ds a di gi t al cer t i f i cat e. When Mr . A order s a pr oduct f r omSt or e B by e- mai l ,

    akes a di gi t al si gnatur e usi ng hi s own pr i vat e key. St ore B t hen conf i r ms t he si gnatur e usi

    r . A s publ i c key. Whi ch of t he f ol l owi ng can be conf i r med usi ng thi s met hod? Her e,

    ssume t hat onl y Mr . A can use Mr . A s pr i vat e key.

    The cont ent of t he or der sent f r om Mr . A t o St or e B i s not l eaked t o a t hi r d par t y. The or der sent by Mr . A r eaches St ore B.

    ) The or der t hat ar r i ves at St or e B i s f r om Mr . A.

    St or e B obt ai ns per mi ssi on t o sel l a pr oduct t o Mr . A.

    nswer c

    xpl anati on

    di gi t al si gnat ur e ver i f i es t he i dent i t y of t he sender , and pr ovi des a guar ant ee that t he d

    as not been al t ered al ong the way.

    ==================================

    84. I n GUI desi gn, whi ch of t he f ol l owi ng component s i s used to al l ow sel ect i on of mul t i pl e

    t ems?

    ) Text box

    ) Pul l - down menu

    Checkbox

    Radi o but t on

    nswer c

    xpl anati on

    ul t i pl e i t ems can be sel ected usi ng a checkbox.

    ) : A component f or havi ng t ext and number s entered.

    : A menu t hat di spl ays i t ems i n a l i st i n an up- t o- down di r ect i on when sel ect ed.: A component whi ch al l ows onl y a si ngl e i t em t o be sel ect ed f r om a l i st of sever al

    ============================

    85. Whi ch of t he f ol l owi ng i s t he appr opr i at e descr i pt i on of a cl ust er system?

    A system conf i gur ati on t hat, by l i nki ng mul t i pl e comput er s i n a net wor k, al l ows t hem

    l t o be used as one comput er . I f an er r or occur s on one of t he l i nked comput er s, i t i s

    ossi bl e t o cont i nue pr ovi di ng servi ce by operat i ng one of t he other comput er s.

    A system conf i gur ati on that manages r esour ces such as appl i cat i on sof t war e and f i l es

    n t he ser ver - si de, maki ng i t possi bl e f or comput er s on t he cl i ent - si de t o possess onl y

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    ============================

    88. Whi ch of t he f ol l owi ng i s t he appr opr i at e stat ement concer ni ng i nf ormati on secur i t y pol i

    The secur i t y pol i cy of a corpor at i on ai ms t o def i ne the cont ent t hat must be set i n

    ach secur i t y syst em. Ther ef or e, t he cont ent var i es dependi ng on the secur i t y- r el at ed

    r oduct s t hat ar e i nt r oduced.

    The secur i t y pol i cy of a cor porat i on f or ms t he basi s f or act i ons and deci si ons t o be

    ompl i ed wi t h. I t does not i ncl ude t he cor por at i on s di r ect i on or posi t i on wi t h r egar d

    o t ackl i ng secur i t y.

    ) I t i s desi r abl e t hat a cor por ati on s t op management announces exter nal l y the vul ner abi l i t if t he i nf ormati on syst em t hat f orms t he pr i mar y r eason f or devel opi ng the

    ecur i t y pol i cy.

    The per spect i ve on act i ons and deci si ons t o be compl i ed wi t h i n order t o achi eve t he

    ar get secur i t y l evel must be cl ar i f i ed.

    nswer d

    xpl anati on

    n i nf or mat i on secur i t y pol i cy cl ar i f i es t he basi c secur i t y pol i cy wi t hi n t he or gani zat i on,

    ncl udi ng

    ot onl y t echni cal measur es, but al so r ul es t o observe and appr oaches t o deci si onmaki ng,

    n or der t o i mpl ement uni f or m i nf or mati on secur i t y measur es t hr oughout t he ent i r er gani zat i on.

    ==============================

    89. A new empl oyee, Mr . M was pr ovi ded wi t h a new PC, so he pr ompt l y st ar t ed conf i gur i ng

    s PC accor di ng t o Rul es f or I ni t i al Set t i ngs of New PCs. Whi ch of t he f ol l owi ng act i ons

    s not appr opr i at e i n consi der at i on of t he f our r ul es ( 1) t hr ough ( 4) ?

    Af t er conf i gur i ng t he ant i vi r us sof t war e, he r an a compl et e scan of t he har d di sks t o

    heck f or vi r uses, j ust i n case.

    ) He di d not know how t o conf i gur e the Web browser , so he asked t he syst em admi ni st r at or

    or conf i gur at i on i nstr ucti ons.

    ) Si nce the new PC came bundl ed wi t h a t hr ee- mont h t r i al ver si on of ant i vi r us sof t ware

    r ei nst al l ed, he conf i gur ed i t f or aut omat i c updat es and st ar t ed usi ng t hi s sof t ware.

    ) When he enabl ed aut omat i c OS updat es, an updat e st ar t ed i mmedi at el y, so he f ol l owed

    he i nst r uct i ons di spl ayed t o compl et e t he update.

    nswer c

    xpl anati on

    ul e ( 1) under Rul es f or I ni t i al Set t i ngs of New PCs st at es t hat t he user must i nst al l t he

    peci f i ed ant i vi r us sof t war e, so usi ng a t r i al ver si on cont r ast s wi t h t he r ul es.

    ===============================

    90. Mr . M di d not under st and t he reason f or changi ng t he br owser set t i ngs, as r equi r ed by t h

    ul e ( 2) of t he Rul es f or I ni t i al Set t i ngs of New PCs, so he asked t he syst em admi ni st r at or

    r . N. Whi ch of t he f ol l owi ng i s an appr opr i ate r epl y f r om Mr . N?

    ) To execut e aut omat i c updates when br owser vul ner abi l i t i es ar e di scover ed and updat es

    o f i x t hem ar e r el eased

    ) To i mpl ement secur i t y measur es when a br owser - based mai l ser vi ce cal l ed webmai l

    s used

    ) To pr event execut i on of mal i ci ous scr i pt s and i nst al l at i on of unaut hori zed pr ogr ams,

    hi ch are act i vat ed by cl i cki ng a but t on or t he l i ke on some web pages

    To pr ohi bi t empl oyees f r om br owsi ng web pages of per sonal i nt er est or f ee- based

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    Pl aci ng an ad banner f or one of your company s pr oduct s on someone el se s Web

    age wi t h t hei r permi ssi on.

    ) Obtai ni ng i nf or mat i on on anot her company s new product s f r om a Web page and usi ng

    t as a r ef er ence f or your own.

    nswer b

    xpl anati on

    aki ng a f al se st atement about a pr oduct s pl ace of ori gi n i nf r i nges on f ai r compet i t i on bet w

    ompani es and vi ol ates t he Unf ai r Compet i t i on Prevent i on Act .

    =========================

    3. Whi ch of t he f ol l owi ng i s t he appr opr i at e descr i pt i on of a comput er i zat i on pl anni ng?

    ) A devel opment pl an desi gned t o st r eaml i ne operat i ons by computer i zi ng each gi ven

    ask

    A devel opment pl an f or devel opi ng an i nf ormat i on syst em t hat st r eaml i nes operat i ons

    ased on t he busi ness and ent erpr i se st r ategi es

    A devel opment pl an f or comput er i zi ng al l t asks accor di ng t o t he company s management

    bj ect i ves) A devel opment pl an desi gned t o enabl e the company s syst em devel opment depar t ment

    o i mpl ement comput er i zat i on wi t hi n t he company

    nswer b

    xpl anati on

    comput er i zat i on pl an i s a pl an f or devel opi ng an i nf or mat i on system t hat wi l l i mpr ove t he

    f f i ci ency of t asks based on t he busi ness and ent er pr i se st r at egi es. A comput er i zati on pl an

    or mul ated at t he f i nal st age of subst ant i at i ng t he system.

    =========================

    4. Whi ch of t he f ol l owi ng i s t he cor r ect st atement concer ni ng copyr i ght s?

    ) I deas, desi gns, and marks ar e covered by copyr i ght pr otect i on.

    Copyri ght pr ot ect i on l asts 30 year s.

    ) I n or der t o obt ai n r i ght s, i t i s necessar y to regi st er wi t h t he r el evant aut hor i t y.

    ) Ri ght s come i nto exi st ence the moment work i s cr eat ed

    nswer d

    xpl anati on

    copyri ght or i gi nat es when a wor k i s cr eat ed, and t he t er m of pr ot ect i on i s 50 years af t er t

    eath of t he copyr i ght hol der ( i n t he case of ci nematogr aphi c works, 70 years af t er t he r el ea

    f t he f i l m) . a) and c) ar e st at ement s concer ni ng i ndust r i al pr oper t y ri ght s.

    =========================

    5. Whi ch of t he f ol l owi ng i s a char act er i st i c of a cel l pr oduct i on system?

    I t i s sui t ed f or cont i nuous pr oduct i on of a speci f i c pr oduct t ype because t her e i s a

    peci al l i ne i ns tal l ed f or i t .

    I t i s sui t ed f or hi gh- mi x, l ow- vol ume pr oduct i on because t eams of one person or

    ore handl e al l pr ocesses.

    Products can be suppl i ed accor di ng t o consumer demand because t he necessar y i t ems

    re produced i n necessar y quant i t i es at t he necessar y t i me.

    Excessi ve i nvent ory can be cont r ol l ed because desi gn, arr angement s, and pr oduct i on

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    OE ( Ret ur n On Equi t y) i ndi cat es t he r at i o of net pr of i t f or t he cur r ent per i od ( r et ur n) t o

    wned capi t al f or t he number of shar es i ssued ( equi t y) . I n other wor ds, i t i s an i ndex t hat

    easur es a cor porat i on s busi ness ef f i ci ency i n ter ms of how much pr of i t can be gener ated u

    he money ( capi t al ) r ecei ved f r om sharehol der s.

    =========================

    13. Whi ch of t he f ol l owi ng i s not appr opr i ate f or exami ni ng an oper at i onal r equi r ement s def i

    t i on?

    ) User ( syst emuser depar t ment ) r equi r ement s) Syst em devel opment schedul e

    Human i nter f ace desi gn r equi r ement s

    Requi r ement s f or i mpr ovi ng oper at i onal f l ow

    nswer b

    xpl anati on

    When def i ni ng operat i onal r equi r ement s, a meet i ng i s hel d wi t h t he user ( syst emuser

    epar t ment ) ,

    nd f unct i ons r equi r ed f or t ask execut i on, r equi r ement s f or i mpr ovi ng t he workf l ow,

    nd r equi r ement s r egardi ng desi gn of human i nt er f aces ar e i nvest i gated. Thi s cont ent i s anal y

    nd the requi r ement s ar e anal yzed/ exami ned t o determi ne whether t hey are t echni cal l yeasi bl e.

    =========================

    14. Whi ch of t he f ol l owi ng descr i bes el ect r oni c money?

    ) Used as payment when purchasi ng comput ers and ot her el ect r oni c devi ces

    ) Account bal ance i s checked at t i me of payment , and f unds are wi t hdr awn on the spot

    ) Used t o pay f or pr oduct s i n l i eu of cash

    ) The company uses communi cat i on l i nes t o handl e quot es and i nvoi ces

    nswer c

    xpl anati on

    ect r oni c money makes i t i s possi bl e t o pay f or pr oduct s by usi ng a car d or a mobi l e phone

    hat has been charged wi t h a sum of money, r at her t han usi ng cash.

    =============================================================================

    15. Whi ch of t he f ol l owi ng gr aphs shows an ABC anal ysi s of pr oduct sal es by si ze? The ver t i c

    xi s i s sal es, and t he hor i zont al axi s i s si ze.

    ONE

    nswer a

    xpl anati on

    n ABC anal ysi s i s an anal ysi s t echni que used i n areas such as sal es management and i nvent or y

    ont r ol t o cl ar i f y t he i mpor t ance and pr i or i t y of pr oduct s. I t i s used t o manage the sal es

    t uat i on of pr oduct s by ar r angi ng t hem i n descendi ng order of amount of sal es.

    =========================

    16. The f i gur e bel ow shows a cr edi t car d t r ansact i on. Whi ch of t he f ol l owi ng cor r esponds t o

    A) , ( B) , and ( C) ?

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    ONE

    nswer a

    xpl anati on

    he par t i ci pat i ng st or e hands t he product t o t he user , and t he user act ual l y pays t he money t

    he credi t car d company. Ther ef or e, ( A) i s t he par t i ci pat i ng st or e, ( B) i s t he user , and ( C)

    he

    r edi t car d company

    =========================

    17. Whi ch of t he f ol l owi ng i s appr opr i at e wi t h r egar d t o pr ogr amcopyri ght s

    ) A pi r ated pr ogr amwas knowi ngl y used t o perf orm busi ness t asks.

    ) Copi es were made of a purchased pr ogr am and di st r i but ed t o t he devel opment depar t ment .

    Copi es were made of a pur chased pr ogr am and di st r i but ed t o par t ner compani es.

    A pr ogr am was modi f i ed t o work wi t h t he syst emcur r ent l y i n use.

    nswer d

    xpl anati onhe Copyr i ght Act st i pul at es t hat sof t war e can be modi f i ed wi t hout t he permi ss i on of t he

    opyr i ght

    ol der i f t he modi f i cat i on i s necessary and unavoi dabl e

    =========================

    18. Whi ch of t he f ol l owi ng i s t he appr opr i ate st atement concer ni ng a syst emt hat i ncor porat e

    TI t echnol ogy?

    An e- mai l system t hat can send/ r ecei ve e- mai l t o/ f r om mobi l e phones

    A set t l ement t r ansact i on syst emi n whi ch appr oval can be made f r om an ext er nal PC

    onnect i ng t o a r emote access poi nt

    ) A t el ephone answer i ng system at a cal l cent er used t o handl e i nqui r i es r el at ed t o

    r oduct s t hat have been sol d

    An order syst em t hat al l ows product s t o be or der ed over t he I nt er net by means of a

    rowser

    nswer c

    xpl anati on

    TI i s an appl i cat i on t echnol ogy that l i nks t el ephones and f ax machi nes t o comput er s. I t can

    ut omat i cal l y answer a t el ephone cal l , and t r ansf er i t t o t he appr opr i at e r ecei ver accor di ng

    he cont ent of t he cal l er s i nqui r y

    =========================

    19. Whi ch of t he f ol l owi ng i s a f or m of t r ansact i on that pr esent s product s and pur chase

    equi r ement s

    o general consumers on t he I nt er net , and one or more sel l er s r espond to t hei r

    equest s?

    ) Bt oB

    Gt oC

    ) Rever se auct i on

    Vi r t ual mal l

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    nswer c

    xpl anati on

    r everse auct i on i s a t ype of auct i on i n whi ch buyer s show t he amount of money that t hey

    sh to pay, and sel l ers t hen i ndi cat e t he amount of money t hat t hei r company can of f er . The

    uyer ul t i matel y ent er s i nt o a t r ansact i on wi t h the cheapest company.

    ever se auct i ons are of t en used i n bi ddi ng f or publ i c works and servi ces

    =========================

    20. Whi ch of t he f ol l owi ng descr i bes M&A?) Manuf act ur i ng a pr oduct under your own company s name t hat i s sol d under a br and

    f a cont r act ed company.

    Acqui r i ng st ock i n a company and becomi ng a sharehol der i n or der t o deepen t i es.

    A merger / acqui si t i on bet ween compani es wher e several compani es are combi ned i nto

    ne, or par t or al l of a company i s bought out .

    Out sour ci ng al l or most of t he work rel ated t o syst em devel opment , oper at i on, and

    ai nt enance t o a t hi r d par t y speci al i st

    nswer c

    xpl anati on

    &A i s an abbr evi at i on f or mer ger s and acqui si t i ons of corpor at i ons. The pur poses of M&Ancl ude ent r y i nt o new busi nesses or mar ket s, busi ness t i e- up, cor porat e reor gani zati on, and

    anagement bai l out .

    ) : Descr i bes OEM.

    : Descri bes capi t al par t i ci pat i on.

    : Descr i bes out sour ci ng.

    =========================

    21. You need t o manuf act ure 30 uni t s of Product A. Pr oduct A i s made by combi ni ng t hree ( 3)

    ni t s of Pr oduct B wi t h f our ( 4) uni t s of Pr oduct C. I f t her e ar e t en ( 10) uni t s of Pr oduct B

    nd si x (6) uni t s of Product C i n i nvent ory, whi ch of t he f ol l owi ng i s t he net r equi r ement

    or Pr oduct B?

    ) 100

    90

    ) 80

    70

    nswer c

    xpl anati on

    hree ( 3) uni t s of Par t B and f our ( 4) uni t s of Par t C ar e r equi r ed i n or der t o make one ( 1)

    f Pr oduct A. Ther ef or e, i n or der t o make 30 uni t s of Pr oduct A, 90 uni t s of Part B ( 3 uni t s

    0) and 120 uni t s of Par t C ( 4 uni t s 30) are r equi r ed. There ar e 10 uni t s of Par t B i n t he

    nvent ory,o t he net r equi r ement i s 90 uni t s - 10 uni t s = 80 uni t s

    =========================

    22. Whi ch of t he f ol l owi ng act s i nf r i nges on i nf or mati on et hi cs concer ni ng e- mai l ?

    ) Sendi ng an adver t i sement e- mai l t o al l cust omers subscr i bed t o t he company s mai l i ng

    st at once

    Sendi ng an encr ypt ed e- mai l cont ai ni ng cust omer i nf ormat i on

    Sendi ng an e- mai l wi t h t he same Roman numer al as t he pr oduct name i n t he body of

    he message i n order t o pr oper l y convey t he product i nf ormat i on

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    nswer b

    xpl anati on

    he break- even poi nt i s f ound by Fi xed cost ( 1 - Var i abl e cost Revenues) . Theref or e,

    y subst i t ut i ng numer i cal val ues, t he br eak- even poi nt can be f ound usi ng t he f ol l owi ng f ormu

    xed cost : 100 mi l l i on yen ( f i xed subcont r act i ng cost ) + 50 mi l l i on yen ( f i xed sal es cost )

    150 mi l l i on yen

    ar i abl e cost : 250 mi l l i on yen (mat er i al s cost ( var i abl e cost ) ) + 250 mi l l i on yen ( subcont r ac

    ost ( var i abl e cost ) ) = 500 mi l l i on yen

    r eak- even poi nt : 150 mi l l i on yen ( 1 - 500 mi l l i on yen 1, 000 mi l l i on yen) = 300 mi l l i on

    en

    =========================

    28. Whi ch of t he f ol l owi ng i s an I nt er net - based sof t war e di st r i but i on ser vi ce?

    SOA

    ) ASP

    I SP

    Housi ng servi ce

    nswer b

    xpl anati onn ASP i s a ser vi ce t hat del i ver s sof t ware usi ng t he I nt er net . Usi ng an ASP has advant ages i n

    erms of cost and management / operat i on as i t makes i t unnecessar y to per f orm sof t ware

    ns tal l at i on

    or k or ver si on cont r ol i n- house. I t i s char act er i zed by t he si ngl e- t enant system,

    hi ch pr ovi des a server f or each user .

    =========================

    29. Whi ch of t he f ol l owi ng i n cor porate account i ng expr esses t he st ate of a company s assets

    abi l i t i es, and shar ehol der s equi t y at a cer t ai n poi nt i n t i me, and pr ovi des i nf or mat i on on

    he company s f i nanci al posi t i on t o i t s shar ehol der s, cr edi t or s, and ot her st akehol der s?

    St at ement of shar ehol der s equi t y

    ) Bal ance sheet

    I ncome st at ement

    J our nal book

    nswer b

    xpl anati on

    bal ance sheet di spl ays t he f i nanci al si t uat i on of a cor por at i on at a cer t ai n poi nt i n t i me

    n a

    al ance sheet , everyt hi ng i ncl udi ng goods i s conver t ed i nt o an amount of money, and ent ered

    s a t r ansact i on.

    =========================

    30. You r equest an est i mate f or a f our ( 4) - year l ease on a pi ece of t en ( 10) mi l l i on yen

    qui pment

    nd l earn t he total amount of l ease payment s woul d be 11. 52 mi l l i on yen. I f t he l ease

    s r enewed, and t he t otal amount of l ease payment s i s 12 mi l l i on yen, whi ch of t he f ol l owi ng

    s t he total number of mont hs of use? Her e, no new costs ar i se dur i ng t he ter m of use,

    nd t he mont hl y l ease payment upon r enewal i s 1/ 12 of t he i ni t i al mont hl y l ease payment .

    ) 54

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    32. Whi ch of t he f ol l owi ng i s appr opr i ate as a descr i pt i on of I T ser vi ce management ?

    ) A management method desi gned t o i ncrease cor porate pr of i t s t hr ough t he ef f i ci ent

    se of I T ser vi ces

    A management method desi gned t o ensur e t he st eady and ef f i ci ent operat i on of I T

    er vi ces

    ) A ut i l i zat i on met hod desi gned t o ensur e t hat ever yone can make f ul l use of I T ser vi ces

    ) A management met hod desi gned t o wi del y promot e I T ser vi ces wi t hi n t he company

    nswer b

    xpl anati onT ser vi ce management i s a management method f or st abl e and ef f i ci ent operat i on of i nf ormat i

    ystems by regar di ng i t as pr ovi si on of I T ser vi ces. By managi ng I T ser vi ces wi t h t he obj ect i

    f oper at i ng t hem ef f i ci ent l y and mai nt ai ni ng/ i mpr ovi ng ser vi ce qual i t y, I T ser vi ce

    anagement pl ays an i mpor t ant r ol e i n suppor t i ng cor por at e management and soci et y as a

    hol e.

    =========================

    33. Whi ch of t he f ol l owi ng i s appr opr i at e to conduct dur i ng the pl anni ng st age of pr oj ect

    anagement ?

    I dent i f yi ng the necessary el ement s of t he pr oj ect Launchi ng the pr oj ect

    ) Hol di ng a ki ck- of f meet i ng

    Sel ect i ng a pr oj ect manager

    nswer a

    xpl anati on

    t t he pl anni ng st age, el ement s r equi r ed t o execut e t he pr oj ect ar e cl ar i f i ed, such as t he

    r oj ect i mpl ement at i on budget , i mpl ement at i on pr ocess, and pr obl em areas. The pr oj ect

    aunch, ki ck- of f meet i ng, and sel ect i on of pr oj ect manager s ar e car r i ed out bef ore maki ng t he

    an.

    =========================

    34. Whi ch of t he f ol l owi ng syst em devel opment desi gn t asks are per f ormed dur i ng t he ext ernal

    esi gn pr ocess?

    ) Desi gn of dat a f l ow bet ween pr ogr ams f or when subsyst ems are br oken down i nto

    r ogr ams

    Code desi gn f or easi l y i dent i f yi ng, cl assi f yi ng, and ar r angi ng data used by t he system

    ) Physi cal desi gn of f i l es and dat abases ut i l i zi ng har dwar e char act er i st i cs

    Pr ogr am t est pl anni ng and t est case desi gn

    nswer b

    xpl anati onhe r ol e of ext er nal desi gn ( syst ems ar chi t ect ure desi gn) i s t o f ul f i l l t he r equi r ements of

    ser ( syst em user depar t ment ) , and i t i nvol ves desi gni ng t he par t s of t he syst em t hat ar e vi s

    r om t he out si de. Ot her t han i nput and out put desi gn, external desi gn al so i ncl udes i dent i f yi

    he necessar y data i t ems t o desi gn dat a st r uct ur es and codi ng schemes.

    =========================

    35. Whi ch of t he f ol l owi ng i s appr opr i ate as the r eason f or conduct i ng r evi ews af t er each sy

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    hange management ? Rel ease management

    Rel ease management ?I nci dent management ?Pr obl em management ? Change

    anagement ? Conf i gurat i on management

    ) Change management ? Pr obl em management ? Conf i gur at i on management ? Rel ease

    anagement ? I nci dent management

    nswer a

    xpl anati on

    here ar e f i ve ( 5) pr ocesses i n ser vi ce suppor t . By i mpl ement i ng t hese processes, I T ser vi ce

    an be managed i n an i nt egrat ed way.er vi ce suppor t pr ocesses are ar r anged i n the f ol l owi ng or der: I nci dent management ? Pr obl em

    anagement ? Conf i gur at i on management ? Change management ? Rel ease management .

    =========================

    39. Whi ch of t he f ol l owi ng i s t he appr opr i at e t i mi ng f or pr epar i ng a pr oj ect compl et i on r epo

    Ri ght af t er t he syst em i s compl et ed

    Af t er t he syst em i s del i ver ed

    ) Bef ore di sbandi ng t he pr oj ect t eam

    Af t er t he syst em i s accept ed

    nswer d

    xpl anati on

    pr oj ect compl et i on r epor t i s cr eat ed af t er syst em accept ance. I t det ai l s t he execut i on cost

    nd pr ogr ess, wor k recor d, l i st of del i ver abl es, eval uat i on, et c. and r ecor ds i nf or mat i on t ha

    oul d be usef ul i n t he next pr oj ect .

    =========================

    40. Whi ch of t he f ol l owi ng i s t he appr opr i at e descr i pt i on of t he pr ot ot ypi ng model ?

    ) Prot otypes are cr eated at an ear l y st age i n syst em devel opment , and t he syst em specs

    re eval uat ed and determi ned whi l e havi ng the user ( syst emuser depar t ment ) check

    s devel opment goes f or war d.

    The syst em i s broken down i n to sever al subsyst ems, and the cycl e f r om r equi r ement s

    nal ysi s t o oper at i on i s r epeated f or each subsyst em.

    ) Devel opment st ar t s f r om f unct i ons r el ated t o t he human i nt er f ace whi l e r espondi ng t o

    ser ( syst emuser depar t ment ) r equest s, and the work pr oceeds whi l e cont i nuousl y

    aki ng changes and i mpr ovement s.

    Devel opment i s i mpl ement ed whi l e per f ormi ng r epeat ed t est s t o cover bot h t r ue and

    al se cases wi t h r espect t o al l condi t i onal j udgment s.

    nswer axpl anati on

    char act er i st i c of t he pr ot ot ypi ng model i s t hat pr otot ypes ar e cr eat ed at an ear l y st age i n

    yst em devel opment , and devel opment progr esses as t he prot ot ypes are checked by t he user .

    =========================

    41. Whi ch of t he f ol l owi ng i s most appr opr i ate as the r ol e of t he syst emuser depar t ment i n

    arge- scal e syst em devel opment ?

    ) The syst em user depart ment must act i vel y t est t he syst em af t er devel opment and

    ake sur e i t can actual l y handl e the task.

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    The syst em user depar t ment shoul d not be i nvol ved i n syst emdevel opment , but

    houl d l eave ever yt hi ng up t o t he syst em devel opment depar t ment .

    ) The syst em user depar t ment cont r i but es t o syst ems archi t ect ur e desi gn t hat i dent i f i es

    he f unct i ons necessar y t o t he syst em, and revi ew f r oman oper at i onal per spect i ve af t er

    nst al l at i on, but i t does not cont r i but e to det ai l ed pr ogr am desi gn.

    The syst em user depart ment must act i vel y cont r i but e t o syst em devel opment and of f er

    dvi ce so t hat t he wor k can pr oceed ef f i ci ent l y.

    nswer cxpl anati on

    f t he syst em user depar t ment has devel oped t he syst em, i t wi l l car r y out systems ar chi t ect ur

    esi gn such as i dent i f yi ng t he necessar y f unct i ons by consi der i ng how t o t r anspose tasks, and

    esi gni ng i nput / out put scr eens, f or ms, and ot her human i nt er f aces. I t wi l l al so check t he sys

    r oman oper at i onal per spect i ve af t er i nst al l at i on. However , t he syst em devel opment depar t men

    l l be r esponsi bl e f or det ai l ed pr ogr am desi gn.

    =========================

    42. You want t o manage the progr ess on uni t t est i ng f or 100 pr ogr ams by the degree of t askompl et i on and the per son- hour r at i o f or each task. The t abl e bel ow shows t he t asks f or

    ni t t est i ng, per son- hour r at i os, and number of pr ogr ams t hat have reached task compl et i on.

    Whi ch of t he f ol l owi ng i s t he cur r ent pr ogr ess ( expr essed as a per cent age) on t he uni t

    est i ng? Her e, no t asks ar e cur r ent l y i n pr ogr ess.

    ask Per son- hour

    at i o ( %)

    umber of pr ograms t hat

    ave r eached t ask compl et i on

    esi gn of t est dat a 20 100

    reparat i on of t est data 20 100

    mpl ement at i on of t est 20 70

    er i f i cat i on of t est r esul t s 40 50

    ) 20

    26

    ) 74

    80

    nswer c

    xpl anati on

    n uni t t est i ng of 100 pr ogr ams, t he f ol l owi ng t asks ar e car r i ed out : Desi gn of t est data ?

    r epar at i on of t est dat a ?I mpl ement at i on of t est ? Ver i f i cat i on of t est r esul t s. The pr ogr es

    ate f or each t ask i s der i ved f r om t he person- hour r at i o f or t he t ask and t he number of pr ogr

    or whi ch t he t ask i s compl et e.0 (per son- hour r ati o) ( 100 [no. of pr ogr ams f or whi ch t ask i s compl et e] / 100 [ t ot al no.

    f progr ams] ) = 20

    0 (per son- hour r ati o) ( 100 [no. of pr ogr ams f or whi ch t ask i s compl et e] / 100 [ t ot al no.

    f progr ams] ) = 20

    0 (per son- hour r ati o) ( 70 [ no. of pr ogr ams f or whi ch t ask i s compl et e] / 100 [t otal no.

    f progr ams] ) = 14

    0 (per son- hour r ati o) ( 50 [ no. of pr ogr ams f or whi ch t ask i s compl et e] / 100 [t otal no.

    f progr ams] ) = 20

    ur t her more, t he over al l r ate of pr ogr ess can be f ound by addi ng these t ogether .

    0 + 20 + 14 + 20 = 74

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    =========================

    43. Whi ch of t he f ol l owi ng does not need to be addr essed by t he hel p desk f or i nf ormat i on

    yst ems

    sed i nsi de a company?

    ) Troubl e r el ated to devi ces brought i n f r om out si de by empl oyees and connect ed t o a

    omput er

    Empl oyee compl ai nt s about t he i nf ormat i on syst em

    Quest i ons about how t o use the i nf ormat i on syst em Probl ems exper i enced on comput ers usi ng t he i nf ormat i on syst em

    nswer a

    xpl anati on

    nce i t i s a hel pdesk f or i n- house i nf ormat i on syst ems, i t does not need t o addr ess probl ems

    oncer ni ng unr el ated devi ces br ought i n f r om out si de t he company

    =========================

    44. Whi ch of t he f ol l owi ng i s not a ser vi ce support pr ocess?

    ) Secur i t y management) I nci dent management

    Conf i gur at i on management

    ) Rel eas