Product Description

The ITIL compliant IT Service Management (ITSM) platform is a state-of-the art service management suite combining high levels of automation & integration with the ease of intuitive self-service. It enhances support efficiency and minimize repetitive tasks through a user-friendly GUI.

The platform receives, organizes, tracks and resolves all IT support issues from a single platform. Motadata ITSM facilitates the workflows and tasks associated with the management and the delivery of quality IT services.

Business ChallengesLegacy Systems hamper the growth by increasing gap between IT & business

Traditional ITSM Products were not designed for modern day IT infrastructure and interacting with IT has typically become annoying, clumsy, and complex. Technological limitation has led to the underutilization of existing technologies resulting in workforce to become less engaged and the gap between IT team and business grows even further.

This is why the ITSM Software Industry is experiencing a period of rapid innovation and growth because of the increasing complexity of controlling support services in a hybrid environment made up of converged, cloud enabled digital resources such as Mobile, Tablets, BYOD and Complex Business Workflows.

Motadata SolutionDelivering end-to-end Service Automation

The ITIL Compliant ITSM platform organizes information, automates support workflow, eliminates manual / back-end complexities and encourages self-service for maximum productivity and superior user experience. The platform offers a modern interface, built-in templates and guides, instant universal search and meaningful insights that help your IT teams to work effectively and streamline IT service delivery.

The Platform drastically reduces the number of incoming tickets, helps in creating a centralized knowledge base, eases the complexity of managing multiple assets, enables technicians to deploy patches remotely, complies to audit requirements and improves performance of IT Service Desk.

© 2018 Mindarray Systems Pvt. Ltd. All rights reserved.© 2018 Mindarray Systems Pvt. Ltd. All rights reserved. www.motadata.com

• Minimize Risk & Business Impact due to IT

• Improve Technician Productivity

• Contextual view of Service Desk for IT Team

• Analyze IT trends and automate workflows

• Reduce the number of recurring issues

• Reliable Service Desk Operation

• Meet Service Level Agreements & IT

Compliance

• ITIL compliant processes - Incident,

Problem, Change, Knowledge & Asset

management

• Received PinkVERIFY 2011 Certification for

Incident Management, Problem

Management and Request Fulfillment

• Powerful Codeless and Dynamic Workflow

automation to empower IT admins to

design custom business rules

• Universal Advanced Search box with

proactive filters to give “Google–like” search

experience to resolve tickets efficiently

• Smart load balancer to assign tickets

based on level of expertise, experience,

priority, availability and load of technician

• Powerful visuals, self-service portal,

centralised knowledge base, dynamic

approval, & collaboration features for

seamless user experience

• Resolve tickets promptly based on priority,

get notified on SLA breach & measure SLA

performance with compliance monitor

• Auto asset discovery to know where your

assets are located & who’s using them

• Inbuilt browser based Remote Desktop

• Acquire and deploy Patches across

administered IT Assets

IT Service Management PlatformDeliver Intelligent & Reliable IT Service for Digital Infrastructure

Features

Benefits

Incident Management

The end-to-end solution to respond, report, investigate & prevent incident impact. A record of every event is created based on parameters such as who, what, when and where. Investigators can securely consolidate related incident and investigation data into case records for comprehensive tracking, analysis and reporting. It minimizes the impact of failure on business operations and sticks to the best possible service level agreement.

© 2018 Mindarray Systems Pvt. Ltd. All rights reserved.© 2018 Mindarray Systems Pvt. Ltd. All rights reserved. www.motadata.com

Problem Management

Manage the complete lifecycle of problems faced by different organizations to diagnose and identify root cause of incidents. Prevent problems and resulting incidents from happening, eliminate recurring incidents and minimize the impact of incidents that cannot be prevented with incident management.

Change Management

Handle and manage change smoothly and minimize the impact taking place due to the change. It ensures that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure.

IncidentLogging

IncidentPrioritization

IncidentAssignment

IncidentClosure

IncidentTracking

IncidentCategorization

ProblemDetection

ProblemAnalysis

ProblemCategorization

ProblemResolution & Closure

ProblemPrioritisation

ProblemDiagnosis

ChangeIdentification

ChangeDocumentation

Change Planning& Assessment

ChangeReview

ChangePrioritization

Advisory Boardfor Approval

Change Implementationw/o Service Disruption

Colour codedtechnicianworkload

Root CauseAnalysis

ITIL CompliantChangeProcess

Planning

Approval

Implementation

In-Review

Closed

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© 2018 Mindarray Systems Pvt. Ltd. All rights reserved.© 2018 Mindarray Systems Pvt. Ltd. All rights reserved. www.motadata.com

Knowledge Management

Share your knowledge, solution and workarounds with your team and customers seamlessly to reduce redundancy. Fast-track your customer service with the integrated knowledge base. Let your users themselves, find a solution for common issues through a self-service portal. Reduce your workload and save time with decreased number of support requests.

Asset Management

Operate, maintain, deploy and dispose of your IT assets in a systematic way. Turn IT teams more productive by offering them greater visibility and control to fight day-to-day IT issues and problems that helps in minimizing downtime that impact businesses. The CMDB feature provides centralized repository to manage & map all IT configurations, and thus track entity & its details through the centralized repository.

Patch Management

A comprehensive tool to handle all aspects of Patch Management intuitively and efficiently for managing the lifecycle of an Asset. In the process it acquires, tests and deploys patches across all administered IT Assets in a systematic way. It helps organizations to update their assets with the latest patch for enhanced security, performance, new features and improved system stability.

KnowledgeDiscovery

KnowledgeSharing

KnowledgeReuse

KnowledgeOrganization

KnowledgeAssessment

KnowledgeCreation

AssetProcurement

AssetTracking

AssetApproval

Asset HealthCheck

RemoteConfiguration

AssetDisposal

AutoDiscovery

Manage & MaintainHW & SW Inventory

VulnerabilityCheck

ConfiguringPackage Location

Scan Networkfor System Health

Approve/RejectPatches

Auto DiscoverVulnerable System

Deploy PatchRemotely

Generate StatusReports

DownloadPatches

ComprehensiveKnowledge

Base

FAQ-2:What is Asset

Tracking?

Auto DiscoverAsset Properties

PatchQuick View

WorkflowAutomation Power with

Ease

BoostProductivity

AI poweredSuggestion

GreaterROI

SeamlessIntegration ITSM

Power-up Support with Out-of-box ITSM Platform

Workflow Automation: It automates ticket management system with rule-based routing, auto escalates prob-

lems, offers real-time tracking and sends automatic alerts when the ticket status is updated. It helps IT Teams,

get rid of the tedious task of managing service requests manually.

Power with Ease: A simple but powerful reporting tool,

backed by drag and drop creation of dashboards,

meets the requirements of modern day IT teams.

Boost Productivity: The platform offers great visibility,

which helps in bringing all members of the IT support

teams on the same page. Advanced analytics further

aids the IT team to take decisions faster

AI powered Suggestion: Suggests relevant articles

using artificial intelligence while raising queries or

searching for a solution. It helps in reducing the

number of tickets raised and resolution time. It helps

users to solve problems on their own and decreases

dependencies on agents.

Greater ROI: A single point of support improves service

delivery for both IT and non-IT business needs.

Seamless Integration: The ITSM Platform can be integrated with multiple applications over REST API’s to seam-

lessly integrate in existing system and support future technologies

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Mindarray Systems Pvt. Ltd. a global IT product company, offers state of the art affordable yet powerful product suite - Motadata consisting of Network Management & Monitoring, Log & Flow Management, and IT Service Management Platforms. The platform empowers both IT administrators and CXOs to analyze, track & resolve IT operational issues by effectively monitoring various systems and devices from multiple vendors through a unified and centralized dashboard.

Motadata is industry’s first IT ops solution that truly correlates the metric, flow and log events and turns them into actionable insights. Our global customers from Telecom, Government and Enterprise domain, rely on Motadata for proactively monitor their network infrastructure. For more information, visit www.motadata.com.

© 2018 Mindarray Systems Pvt. Ltd. All rights reserved.

sales@motadata.com+91.79.2680.0900

www.motadata.com