Copyright 2008 IDC. Reproduction is forbidden unless authorized. All rights reserved.

IT Services Executive Summary, 2008IT Services Executive Summary, 2008IT Services Executive Summary, 2008

Sep-09 2© 2008 IDC

IDC CEMA’s IT Services CoverageIDC CEMA’s IT Services Coverage

Česká republika Slovensko

Polska

Magyarország

Eesti

Latvija

יש ראל

Türkiye

دول ا���رات ا���� ا�����

South Africa �����ری� ��� ا���

Slovenija

Србија

Ελλάς

România

Hrvatska

България

Україна

Росси�я

Österreich

Lietuva

ا������ ا���� ا����دی�

ا����ب

Sep-09 3© 2008 IDC

In 2008, the IT services market in Slovakia totaled $626.85 million, representing a year-on-year growth of 30.4% in U.S. dollar terms. Measured in local currency, the market expanded by 12.9% compared to the previous year.

HP was the leading IT services provider in Slovakia in 2008 based on revenue of $118.09 million and 13.9% share. Siemens IT Solutions and Services placed second with $71.12 million last year for 8.4% share of the market. Siemens Program and System Engineering ranked third with $68.94 million and 8.1% market share in 2008. IBM and Soitron rounded out the top five IT services providers in the country last year with 6.0% and 5.5% market shares, respectively.

In 2008, the total IT services market in Slovakia was valued at $626.85 million, representing a year-on-year growth of 30.4% in U.S. dollar terms. The systems integration category accounted for the largest share (19.9%) of IT services revenue last year, followed by applications consulting and customization (19.6%) and custom application development (15.5%). The combined outsourcing category comprised 7.0% of the IT services market in Slovakia last year.

In 2008, combined finance (banking, insurance, and financial services) was the largest vertical market in Slovakia, with $166.56 million in services-related spending for 26.6% market share. The combined government vertical placed second, with 23.1% share based on services expenditure of $144.88 million. Combined manufacturing entities undertook IT services investment of $77.00 million in 2008 to rank as the third-largest vertical market, with 12.3% market share. The fourth-largest vertical was utilities, which accounted for 11.8% ($74.24 million) of total IT services spending in the country.

IDC projects spending on IT services in Slovakia to increase at a CAGR of 4.4% across the five-year forecast period. Expenditure on IT services is forecast to total $775.91 million in 2013.

Executive Summary – Slovakia Executive Summary – Slovakia

Sep-09 4© 2008 IDC

14%

8%

8%

6%

5%

59%

HP

Siemens IT Solutions & Services

Siemens PSE

IBM

Soitron

Others

IT Services Competitive Positioning –SlovakiaIT Services Competitive Positioning –Slovakia

Sep-09 5© 2008 IDC

25%

2%

23%

36%

7%7%

Support and Installation

IT Education and Training

Systems Integration

Custom Application Development

Outsourcing

IS Consulting

IT Services Spending (USD M) by Engagement Type –Slovakia IT Services Spending (USD M) by Engagement Type –Slovakia

Total = $626.85 MTotal = $626.85 M

Sep-09 6© 2008 IDC

0

50

100

150

200

250

Su

pp

ort

an

dIn

stal

lati

on

IT E

du

cati

on

and

Tra

inin

g

Sys

tem

sIn

teg

rati

on

Cu

sto

mA

pp

licat

ion

Dev

elo

pm

ent

Ou

tso

urc

ing

IS C

on

sult

ing 2009

20082007

IT Services Spending by Engagement Type (USD M) -SlovakiaIT Services Spending by Engagement Type (USD M) -Slovakia

Sep-09 7© 2008 IDC

26%

23%12%

12%

8%

5%

11%3% Combined Finance

Combined Government

Combined Manufacturing

Utilities

Telecommunications

Retail & Wholesale

Business Services

Others

IT Services Spending (USD M) by Vertical Market -SlovakiaIT Services Spending (USD M) by Vertical Market -Slovakia

Total = $ 626.85 MTotal = $ 626.85 M

Sep-09 8© 2008 IDC

0

100

200

300

400

500

600

700

800

900

2008

2009

2010

2011

2012

2013

Outsourcing

Custom Application Development

Information System Consulting

Systems Integration

IT Training and Education

Support and Installation

Forecast and Analysis of IT Services Spending (USD M)by IDC Engagement Type in Slovakia, 2008-2013 Forecast and Analysis of IT Services Spending (USD M)by IDC Engagement Type in Slovakia, 2008-2013

CAGR = 4.4%CAGR = 4.4%

Sep-09 9© 2008 IDC

IT ServicesAustria Egypt

Baltic States Israel

Bulgaria Other Gulf States

Croatia Morocco

Czech Republic Saudi Arabia

Greece South Africa

Hungary Turkey

Poland UAE

Romania

Russia

Slovakia

Southeast Europe (SLO, RO, BU, FRY, SER, MON Other)

Slovenia

Ukraine

SolutionsCzech Republic Gulf States (covering KSA, UAE, OGCC)

Greece

Hungary

Poland

Russia

Business ServicesCentral Europe (CZ, PO, HU, SK) Business Services 2008-2012 Forecast and 2007 Analysis

Sourcing StrategiesCompetitive Analysis of Central European Countries

Competitive Analysis of Russia and the Baltic States

Competitive Analysis of Southeastern European Countries

Competitive Profiles of Central and Eastern European Vendors Providing Offshore Services

Trackers and Forecasters - CEE Semi-annual IT Services Forecast

Semi-annual IT Services Vendor Tracker

IT Services ContractsCentral and Eastern Europe, Middle East and Africa

Custom Consulting

Learn More about IDC’s Services -Products and Services FY08 PortfolioLearn More about IDC’s Services -Products and Services FY08 Portfolio

Sep-09 10© 2008 IDC

� IDC is the only international IT market research and consulting firm with research facilities throughout the Central and Eastern Europe, Middle East and Africa region (CEMA), as well as Research Centers devoted exclusively to tracking the fast evolving IT markets of this region (Prague, Czech Republic – CEE; Dubai, UAE - MEA).

� IDC has over fifteen years of experience in tracking and documenting the market dynamics of a variety of technologies in the CEMA markets. It retains a network of offices in Bulgaria, Czech Republic, Poland, Hungary, Russia, Romania, Ukraine, Kazakhstan, Croatia, Slovenia, Serbia, the UAE, Turkey, Israel, Morocco, Nigeria, Kenya, and South Africa.

� IDC is experienced in undertaking primary research projects of this nature on a local basis. Each year, IDC undertakes multiple custom research and consulting engagements providing our clients with the strategic and tactical intelligence to improve their businesses.

� IDC, through its work on the quarterly and annual IT market surveys and its ongoing efforts in market research, contacts more high technology organizations than any other market research firm in the region. Consequently, IDC has compiled a substantial list of local and regional contacts and has considerable expertise with in-depth interview and survey methodologies for both vendor and user research.

� IDC also retains an extensive list of contacts in the large enterprise user communities for its well-known and highly regarded CEMA IT conferences and roadshows.

� IDC applies strict project management and reporting methods to all projects of this nature, to ensure that projects are delivered on time, within budget and to the expected quality standard.

� In order to add the best possible value to the project design, analysis and interpretation of the results, IDC will assign to this project a highly skilled team who can analyze the results of this study in the context of the broader market environment.

Why IDC?Why IDC?

Sep-09 11© 2008 IDC

••TurkeyTurkey

••UAEUAE

Saudi ArabiaSaudi Arabia

KuwaitKuwait

QatarQatar

OmanOman

BahrainBahrain

LebanonLebanon

SyriaSyria

IranIran

JordanJordan

••IsraelIsrael

Rest of MERest of ME

AlbaniaAlbania

••AustriaAustria

BelarusBelarus

Bosnia & HerzegovinaBosnia & Herzegovina

••BulgariaBulgaria

••CroatiaCroatia

CyprusCyprus

••Czech Republic Czech Republic

EstoniaEstonia

••GreeceGreece

••HungaryHungary

••KazakhstanKazakhstan

LatviaLatvia

LithuaniaLithuania

MacedoniaMacedonia

MontenegroMontenegro

••PolandPoland

EgyptEgypt

••MoroccoMorocco

AlgeriaAlgeria

TunisiaTunisia

LibyaLibya

GhanaGhana

••KenyaKenya

UgandaUganda

••NigeriaNigeria

NamibiaNamibia

Ivory CoastIvory Coast

EthiopiaEthiopia

TanzaniaTanzania

BotswanaBotswana

••South AfricaSouth Africa

Rest of AfricaRest of Africa

Local Presence = Accuracy and InsightLocal Presence = Accuracy and Insight

••RomaniaRomania

••RussiaRussia

••SerbiaSerbia

SlovakiaSlovakia

••SloveniaSlovenia

TajikistanTajikistan

TurkmenistanTurkmenistan

••UkraineUkraine

UzbekistanUzbekistan

Rest of CEERest of CEE

Central and Eastern EuropeCentral and Eastern Europe Middle East and AfricaMiddle East and Africa

IDC CEMAIDC CEMA� 1120+ analysts in 20 key countries in CEE and MEA20+ analysts in 20 key countries in CEE and MEA

�� Regional headquarters located in Prague, Czech RepublicRegional headquarters located in Prague, Czech Republic�� Research coverage of nearly 50 countries Research coverage of nearly 50 countries

�� Research centers for key subResearch centers for key sub--regions: Core Central Europe, Russia/CIS, Adriatics, SEE, Middleregions: Core Central Europe, Russia/CIS, Adriatics, SEE, Middle East and AfricaEast and Africa

Sep-09 12© 2008 IDC

Curtis Robinson

Tel: + 420 221 423 140

crobinson@idc.com

Senior Research Analyst

IT Services

IDC CEMA

Malé naměstí 13

110 00 Praha 1

Czech Republic

Fax: + 420 221 423 150

www.idc-cema.com

www.idc.com

Thank YouThank You

Zuzana Kucerova

Tel: + 420 221 423 138

zkucerova@idc.com

Research Analyst

IT Services

IDC CEMA

Malé naměstí 13

110 00 Praha 1

Czech Republic

Fax: + 420 221 423 150

www.idc-cema.com

www.idc.com