it takes both sides to make the it outsourcing work
TRANSCRIPT
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IT TAKES
BOTH SIDES TO MAKE THE
IT OUTSOURCING
WORK
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Meet John
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John runs his own company
and wants to create an app
to sell his products
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John isn't really
a tech guy...
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...so he decides to
outsource
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affordable costs
tailored application
vast experience
highest quality
The IT company offer promises...
...so John decides to take a shot
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The cooperation starts off
on the right foot and John is no longer worried about his app
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...but soon the project
runs into difficulties...
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lack of cooperation between teams
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lack of cooperation between teams
misunderstood specifications
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lack of cooperation between teams
misunderstood specifications
chaotic information flow
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lack of cooperation between teams
misunderstood specifications
chaotic information flow
sudden additional costs
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lack of cooperation between teams
misunderstood specifications
chaotic information flow
sudden additional costs
availability issues
etc.
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John ends up
spending moretime and money
than planned
and the app's
not finished...
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John realizes
that
ERRORS
have been made
on both sides...
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BUT HOW TO
AVOID THEM ?
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01:
Speaking a common
language is essential to
assure a smooth and
efficient communication
AVOID LANGUAGE BARRIERS
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02:
People of different
mentalities can interpret
the simple 'yes' differently.
Working with people with
similar mindset will let you
focus on the job.
BE MINDFUL OF CULTURALDIFFERENCES
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03:
Check your partner's track
record to verify previous
projects, clients and
reputation. It will let you
build trust and prove your
partner's reliable.
PERFORM BACKGROUND CHECK
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04:
Nominate single points-of-
contact on both ends.
These two become the
definitive proxies for their
respective teams. It will
make the decision-making
process easier.
ESTABLISH POINTS OF CONTACT
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05:
Establish a weekly
conference call schedule
and keep it. Encourage
daily and direct
communication to be able
to ask questions or clarify
matters and get immediate
feedback.
SET COMMUNICATION RULES
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06:
Do not assume anything -
agree on everything and
have it confirmed in writing
via email or a management
tool. It is crucial for issue
resolution as well as issue
tracking.
KEEP TRACK OF EVERYTHING
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07:
Keep the technical
documentation up-to-date
and ensure an efficient
knowledge transfer
between the teams.
MANAGE KNOWLEDGEBASE
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08:
Before the project starts
make sure you have agreed
on requirements, metrics,
expectations, schedule,
costs, payment schedules
and deliverables. Make
sure everything is
absolutely clear from the
beginning.
AGREE ON REQUIREMENTS AND EXPECTATIONS
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09:
Catch anything that's
off track as early as
possible. Watch out for
red flags such as poor
communication, poor
work, over promising and
under delivering, etc.
REMAIN VIGILANT
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10:
Establish and encourage a
culture of responsibility.
Set up the system
correctly, trust in your
people, and you'll be
amazed at what gets
accomplished above and
beyond your expectations.
DEFINE THE CULTURE
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