IT

Transform I.T. to help transform the W.H.O.

SIMPLIFY & ACCELERATE!

Marc Yves Touitou - CIO

" T h a t ' s w h a t w e ’ r e l a c k i n g i n t h e g l o b a l s y s t e m — a b a t t a l i o n o f p e o p l e i n w h i t e h e l m e t s " – R O N K L A I N

“The most predictable

disaster in the history of the human

race“

Source: Interview of Bill Gates by Ezra Klein

http://www.vox.com/2015/5/27/8660249/gates-flu-pandemic

What is most likely to kill more than 10 Mio people next year?

Asteroid?

Volcano?

Aliens?

Nukes?

IT

ZOOM-IN ON A KILLER – DEATHS CHART

25 million – World War 1

65 million – World War 2

65 to 100 million – Spanish Flu (no-one knows exactly) (Global Health Observatory) not easy negotiating with a virus…

NB: In 2009, H1N1 Influenza Virus (Swine Flu) spread around the world before we even knew it existed. Why did H1N1 scare the medical community? Disturbing resemblance to the Spanish Flu strain

IT

IT

IN THIS KEYNOTE YOU WILL HEAR ABOUT…

01 CIOs Mid-life crisis...

02 The true role of the CIO and IT

03 The applicability of your skills to support the enterprise

04 “The road ahead…”

NB Yes you are in the right room

20 05 Making a better world & Things bigger than us

IT

PRIVATE SECTOR, PUBLIC SERVICE, MAKING A BETTER WORLD

So what are those things that CIOs are good at, making them so naturally and strategically business enablers? Anywhere?

Transforming traditional pillars of IT into competitive advantages Smart infrastructure Business process support – Including process mapping Information management

(Business Intelligence but also proactive and predictive analysis…SB) Cyber security and…the discipline of getting things done!

IT

THE LEGEND OF THE HONEYMOON…

First 100 Days at WHO: Response to Ebola - Your natural tools at play (tactical - pragmatic) Nothing prepares you for it anyway but still…

Discover your new reality: Staff the team fast. Be bold & Curious (WB/AB)

Critical Input for IT Strategy: (labs, portal, contact tracing, warehouses…) What’s needed to help transform WHO (structural response)

Role of the CIO: Leadership first everything else second. Creative enabler with Firepower Change agent, change catalyst. Potent partner.

IT

WHAT IS THE UN SYSTEM ABOUT?

Making a better world …

IT

THE SUSTAINABLE COMPASS AND THE SDGs (17 SUSTAINABLE DEVELOPMENT GOALS)

Nature

Society

Wellbeing Economy

IT

IT

Ensure healthy lives and promote well-being

for all at all ages

HEALTH-RELATED SDG TARGETS – GOAL 3

By 2030, ensure universal access to sexual and reproductive health-care services

3.7

Achieve universal health coverage, including financial risk protection 3.8

By 2030, substantially reduce the number of deaths and illnesses from hazardous chemicals

3.9

Strengthen the implementation of the WHO framework convention on tobacco control

3.10

Support the research and development of vaccines and medicines

3.12

Substantially increase health financing and health workforce 3.13

Strengthen the capacity of all countries for early warning, risk reduction and management of health risks

3.14

3.1 By 2030, reduce the global

maternal mortality ratio to less than 70 per 100,000 live births

3.1 By 2030, reduce the global

maternal mortality ratio to less than 70 per 100,000 live births

3.2 By 2030, end preventable deaths of newborns and children under

5 years of age

3.3 By 2030, end the epidemics of

AIDS, tuberculosis, malaria and neglected tropical diseases

3.4 By 2030, reduce by one third

premature mortality from non-communicable diseases

3.5 Strengthen the prevention

and treatment of substance abuse, including narcotic drug

abuse and harmful use of alcohol

3.6 By 2020, halve the number of

global deaths and injuries from road traffic accidents

IT

Governance & Financing

WHO IS WHO?

Rapid R&D - Health Systems – KM - GHO Non Communicable Diseases Mental Health Health Emergencies HIV, TB, Malaria and Tropical Diseases Family, Women's and Children's Health

Attain the highest possible level of health

194 Member States Headquarters in Geneva 6 regional offices More than 150 country offices

Our “Business Unit”

Financial Contributors: Member States with assessed contributions (30%) & voluntary contributions (70%) Biggest donor is Bill & Melinda Gates Foundation

The problem with people?

➞ How easy we forget, so: remember to not

forget

➞ Why do we work together

➞ What it takes to prevent

the next pandemic…

Wake-up call…

The 2014 Ebola outbreak was unprecedented Ebola deaths by outbreak, as of June 2016

10 194

All 24 previous outbreaks combined

2014 W Africa outbreak

1 590

1976 DRC 280

2007 DRC 187 1976 Sudan 151

2003 Congo 128 2001 Gabon 53 1996 Gabon 45 2001 Congo 44

2007 Uganda 37

1995 DRC 254 2000 Uganda 224 10 deadliest outbreaks

before 2014

It could have been much worse!!!

IT

"That's what we’re lacking in the global system – a battalion of people in white helmets"

Source: Ron Klain – http://www.vox.com/2015/5/27/8660249/gates-flu-pandemic

"But who will own it? Control it? Pay for it? Deploy it?"

Source: Ron Klain – http://www.vox.com/2015/5/27/8660249/gates-flu-pandemic Image: Pascal Guyot/AFP

IT

EMERGENCY & DISASTER MANAGEMENT – GLOBAL COORDINATION

“WHO is the only international organization that has universal political legitimacy

on global health issues” Angela Merkel

Source: http://apps.who.int/gb/ebwha/pdf_files/WHA68/A68_DIV5-en.pdf

IT

CDC DIRECTOR ON WHAT IT TAKES TO PREVENT THE NEXT PANDEMIC?

"The most effective way to protect people is basic public health infrastructure… That means laboratories for finding specimens, getting them tested, and discovering what's spreading… It means field epidemiologists... It means emergency operation centers…and you need to have that available day in and day out.”

IT Source: Director of the U.S. CDC Tom Frieden – http://www.vox.com/2015/5/27/8660249/gates-flu-pandemic

IT

OR WHAT IT TAKES TO PREVENT THE NEXT PANDEMIC?

IT

“We need an everyday public health system we can scale up for an emergency, not a system you only use in case of emergencies.”

Source: Director of the U.S. CDC Tom Frieden – http://www.vox.com/2015/5/27/8660249/gates-flu-pandemic

Remember why

we work together?

Gates’ funded mathematical model shows that a Spanish flu–like disease

unleashed on the modern world…

Image: Souza/AFP/Getty Images

33 MILLION PEOPLE would kill more than

within

days

What else does it take to prevent the next Pandemic?

IT

DUE DILIGENCE WITH NATURAL PARTNERS

Trip report

A video is worth a ton of words…

Our vision of a shared command

center

IT

Effective

Prevention

Complete Preparedness

Optimized Response

Sustained Recovery

THE BIG FOUR SCOPE THAT OUR DIGITAL PLATFORM MUST ADDRESS

IT

Prevention Preparedness Response Recovery

Critical Infrastructure

Protection

Advice Management

Hazard Mitigation Information Campaigns

Fast R&D Compliance Assessment

Inspections Public

educational programs

Community Preparedness

Asset Management

Safe Haven Management

Critical Infrastructure

Call Take & Dispatch

Health Systems Recovery

Damage Assessment

Social Welfare Management

Insurance Claims

Contracts Management Investigation

Continuous Improvement

Communication & Change Management

Leadership, Coordination & Partnership, Collaboration

Overall Solution Architecture (Data, Information Management, Processes, Analytics & GIS, Mobile Solutions etc)

Surveillance Data Collection & Risk Management

Scenario Planning & Risk

Policies & Procedures

Roster Management

Global Health Emergency Workforce

Operations Support & Logistics

Learning & Training

Deployment Planning

Emergency Detection

Event / Incident Management

Emergency Grading & Warnings

Technical Operations

Staff Health, Wellbeing and

Security

Supply Chain

Resources Planning

Quick Staff / HR Surge

Contingency Fund Case Mgt / Contact Tracing

Grants and Donation

Management

Procurement

Public Information

PROCESSES SUPPORTING THE BIG FOUR: DIGITAL PLATFORM SCOPE & FRAMEWORK

Roster Management

Emergency Detection

Event / Incident Management

Quick Staff / HR Surge

Supply Chain

Fast R&D

IT

Visualize & Decide

DIGITAL ARCHITECTURE FOR OUR SHARED COMMAND CENTER

Plan

Execute

Collect & Analyze

IT

DIGITAL ARCHITECTURE FOR OUR SHARED COMMAND CENTER

Visualize & Decide Emergency Operations

Event & Incident Mgt External Relations / Resources

Mobilization R&D Knowledge

Management

Plan

Resource Requirements Operational Planning (Allocation) Strategic Response Framework

Execute Management & Administrative

Services Supply Chain Management Workforce Management

Collect & Analyze

Analytics Field Data Collection KPIs Risk

Management Master Data

Management Surveillance

Collect & Analyze

Field Data Collection KPIs Analytics

IT

WHO DIGITAL PLATFORM – WHAT FOR?

Command Center / Right KPIs

Better emergency processes Single point of truth 21st century technologies Near-real-time & more

accurate information

Next generation BI = predictive Cohesive governance Improved accountability Improved transparency Improved global collaboration

IT

CIO’S ROLE AND MISSION? BRING IT TOGETHER

STRATEGIC ENABLER for the enterprise (definitely not the IT guy) Help bring the “family together” not just IT Away from the traditional silo approach

be a change agent & catalyst Guide the execution of the digital transformation

implementation of trail-blazers (PMO) Illustrate what’s possible –“esprit de synthèse”

“If you can't explain it simply

you don't understand it well enough”

– Albert Einstein

IT

GENERAL EISENHOWER’S METAPHOR – CLARITY & ALIGNMENT

World Peace

End World War 2

Normandy

Armada, Tanks, Paratroopers

Parallel with CIOs in 21st Century

What you aspire to? Vision

The war to be won? Mission The battles you chose to fight? Strategy The means you

commit to battle? Tactics

IT

SO NOW WHAT?

Build the path forward to our digital transformation leveraging the pillars of IT

Innovate right ! Is Predictive Analysis the next big thing? Are correlation engines the next frontier?

Enable the means to be who we say we want to be (governance and funding)

Through the right governance and leadership move forward 1 day at a time (what is good leadership in a political environment?)

Prioritize right (choose the right battles) Remember how impossible Cloud computing was? “Honey do you have the keys?” Encryption Keys

Cuba?

IT

Obstacles to overcome: Attitudes: ‘We don’t do cloud computing’ Concerns: Inviolability of proprietary data in the cloud

Solutions implemented Keep the keys to your house Encryption, only WHO holds the decryption keys Your data is your data – period Encryption by cloud owner is sometimes not enough

Other UN agencies now following suit

GAME CHANGER – CONTROLLED ENCRYPTION IN THE CLOUD

IT

TANGIBLE ILLUSTRATIONS OF IT AT PLAY

Breakthrough Innovation Viruses are not the only things that can mutate you know…

Bluetooth fever patches (if they don’t call you won’t know…)

Points of Entry management (Airports / Ports / Crossing points…)

Influenza vaccine deployment (strategic stock and distribution)

Symptoms monitoring people in the field and returning from the field

Command center With right KPIs and right visuals

IT

IN THIS KEYNOTE YOU HAVE HEARD ABOUT…

01 CIOs mid-life crisis

02 The true role of the CIO and IT

03 The applicability of your skills to support the enterprise

04 “The road ahead…”

PS You were indeed in the right room weren’t you ?

20 Making a better world & Things bigger than us 05

So are you ready to help make

a better world?

Volunteers?

This presentation is intended for a restricted audience only. Extracts of WHO information can be used for private study or for educational purposes without permission.

IT

World’s Deadliest Animals

Number of humans killed by animals, 2015

SOURCES: WHO; crocodile-attack.into: Kasturiratne et al. (doi.org/10137l/journalprned.OO50218), FAO (webcitation.org/6OgpS8SVO): Linnell et al. (webcitation.org/60RL7DBUO), Packer et al (doiorg/10.1038%2F436927a); Alessandro De Maddalena. All calculations have wide error margins.

IT

830,000 Mosquito

World’s Deadliest Animals Number of humans killed by animals, 2015

IT

580,000 Human

World’s Deadliest Animals Number of humans killed by animals, 2015

IT

3.0 EXECUTING Process Group

3.1 Track and Control the

Project

3.2 Manage

Project Change

3.3 Manage

Project Risks

3.4 Manage

Vendors and Contracts

3.5 Report Project

Performance

Ready to close

4.1 Perform

Handover

4.2 Document

Learned

4.3 Perform

Administrative Closeout

4.0 CLOSING Process Group

Lessons

Project

LIFE LINE TO GET THINGS DONE IN A COMPLICATED WORLD (PMBoK)

2.1 Establish

the Project

2.2 Set Project

Procedures and

Protocols

2.3 Develop

Work Breakdown

2.5 Allocate Project

Resources

2.6 Estimate

Project Costs

2.9 Establish the

project baseline

Ready to execute

2.7 Optimize the Project Plan

2.8 Develop Risk Mgt

plan

2.0 PLANNING Process Group

The image part with relationship ID rId3 was not found in the file.

Project Schedule

2.4 Create

Ready to plan

Definition

1.4 Prepare the

Project Analysis

Ready to initiate

1.0 INITIATING Process Group

1.1

Identify the project or

product

1.3 Develop the

Project

1.2 Determine

Stakeholders and

Leadership

The image part with relationship ID rId3 was not found in the file.

3 The image part with relationship ID rId3 was not found in the file.

4

The image part with relationship ID rId3 was not found in the file.

2

The image part with relationship ID rId3 was not found in the file.

1

IT

SHARED SERVICES PORTFOLIO _ SHARE BETTER

NETWORK SECURITY GLOBAL PRIVATE NETWORK

REMOTE ACCESS

TEC

HNIC

AL

INFR

ASTR

UCTU

RE

CLOUD SECURITY

MOBILE DEVICE MANAGEMENT APPLICATIONS HOSTING

IDENTITY AND ACCESS MANAGEMENT

AUDIO/VIDEO/WEB CONFERENCING

PRESENCE AND INSTANT MESSAGING GLOBAL E-MAIL

TELEPHONY

COLLABORATIVE TEAM SITES

FILE STORAGE AND SHARING

PRO

DUC

TIVI

TY A

ND

C

OLL

ABO

RATI

ON

BUSINESS WORKFLOWS SURVEYS AND DATA COLLECTION CORPORATE SYSTEMS

HEALTH DATABASES BUSINESS INTELLIGENCE WEBSITES AND PORTALS

BUSI

NES

S IN

FORM

ATIO

N

SYST

EMS

ENTERPRISE SOCIAL NETWORK

EMERGENCY DIGITAL PLATFORM

VENDORS AND CONTRACTS MANAGEMENT

APPLICATIONS DEVELOPMENT

SOLUTIONS ARCHITECTURE

IT GOVERNANCE AND SERVICE MANAGEMENT

PROJECT MANAGEMENT

INFORMATION SECURITY

USER SUPPORT AND TRAINING

Shared Services To Be Developed During 2016-2017 Shared Services Available Today

GLOBAL SYNERGY DESKTOP

DATA CENTRE MANAGEMENT

FINANCE MANAGEMENT

PREDICTIVE ANALYSIS / CORRELATION