itam review ibm & sap hw fisher ibm presentations
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IBM Licence ManagementLondon Seminar
April 2015
ITAM Review IBM & SAP Seminar, London 28th April 2015
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The Speaker
ITAM Review IBM & SAP Seminar, London 28th April 2015
Ex-licence audit manager at Deloitte, 200+ enterprise audits for IBM
Now leads FIAC, and is the Centre of Excellence on IBM matters
Eric Chiu
Part of HW Fisher, an 80-year old, top 30 accountancy in London.
Over 20 years experience in licence audit and advisory.
IBM Audit Defence, Internal Baseline and IBM LMO (License Management Options) amongst most popular services FIAC offers.
Fisher IT Asset Consulting
Hwfisher.co.uk/fiac | [email protected] | @auditdefence
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Agenda of the day
ITAM Review IBM & SAP Seminar, London 28th April 2015
IBM software portfolio and core licensing metrics overview
Understanding IBM licence ownershipESSO, PA and Legacy Contracts
Measuring IBM licence requirements correctly PVU vs Everything else
Sub-capacity and your toolsILMT and Third-party tools against contractual obligations
License Optimisation tipsCan money be saved?
Part 1 - IBM License Management Knowledge, risks and management advice
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Agenda of the day
ITAM Review IBM & SAP Seminar, London 28th April 2015
Global license compliance operation overview
Audit case studies What happens when things go wrong
Audit workflow and defence tacticsHow does audit work in real life, and how to manage every stage of the audit
An audit-free stateUnderstanding IBM License Management Option (LMO)
Self-Audit guidesWhere to start
Part 2 – IBM License Compliance AuditsUnderstand and take advantage
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IBM: License management knowledge, risks &
management advice
ITAM Review IBM & SAP Seminar, London 28th April 2015
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Portfolio Overview
ITAM Review IBM & SAP Seminar, London 28th April 2015
What are we dealing withIBM offers over 31,000 application titles as of March 2015. Most of these can be categorised into 5 main categories as below:
Information Management • Data & Content Management: Cognos, SPSS, DB2, FileNet, Informix, InfoSphere
Lotus• Communication & Collaboration: Domino, Sametime, Notes, Quickr, CEO
Rational• Software & system development: Rational Application developer, IBM Rational Test Virtualization
ServerTivoli
• Service management: Tivoli Storage Manager, Composite Application Manager, TotalStorage, Workload Scheduler
WebSphere• System integration: WebSphere Application Server, WebSphere MQ, WebSphere Business Broker,
Portal
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Charge Metric Overview
ITAM Review IBM & SAP Seminar, London 28th April 2015
Now you see why Discovery is nothingIBM has 143 active licence metrics (charge metrics) as of March 2015. By including legacy metrics the figure goes beyond 200.
Processor based• Processor –> Core –> Processor Value Unit
User based• Role based user: admin / advance / basic / limited use• Tier based user -> Authorised User Value Unit (AUVU), EUVU
Concurrency based• Concurrent users / sessions
Capacity based• Terabytes
Device rating based• Resource value unit
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Top 6 Compliance Risks
ITAM Review IBM & SAP Seminar, London 28th April 2015
What get you in trouble
6) Virtualisati
on
5) User role & access
definition
4) Server role
definition
3) Multiplexi
ng
2) Application
specific restrictions
“These are our Test/Dev
servers…”
“These servers are ran by
our service provider(s)…”
“I know how to count PVUs
so why ILMT”
“Computer says…”
Winner
The ‘But’
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Is it fair to call IBM a Bully?
ITAM Review IBM & SAP Seminar, London 28th April 2015
Debatable perhaps
Better price discrimination
Built-in Licence Control
Virtualisation Discount
Windows
Vs.
Vs.
Vs.
Vs.
Easy Licensing
DR Capability & Security
Administrative overhead
Unix
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Contract & Licence Structure
ITAM Review IBM & SAP Seminar, London 28th April 2015
Passport Advantage Agreement
Passport Advantage Express
Legacy Agreements
Ente
rprise
Softw
are
&
Serv
ices O
fferin
g
Agre
em
ent (E
SSO
)
Contract Structure
Licence Structure
Base Licence with 12
months S&S
S&S Renewals
S&S Renewals
S&S Renewals
S&S Renewals
! Base vs S&S
count Metric
conversions Trade-ups Re-instatements Legacy licences
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Raw Transaction
ITAM Review IBM & SAP Seminar, London 28th April 2015
What you (can) have
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Entitlement Position
ITAM Review IBM & SAP Seminar, London 28th April 2015
What you need
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Measuring Usage
ITAM Review IBM & SAP Seminar, London 28th April 2015
Think Strategically
Let’s start by scanning desktops and servers, maybe with ILMT, and find out where my IBM applications are installed, then go from there.Let’s start by consolidating our license records to understand what titles we have bought and under which charge metrics, then determine the reporting responsibilities and the associated data requirements accordingly.
Because IBM installation counts rarely relate to actual licence requirement
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Measuring Usage
ITAM Review IBM & SAP Seminar, London 28th April 2015
Top Down
Bottom upthen
What we
have bough
t?
PVU
Non-PVU
ILMT Deployment & Validation
Bundling, coverage & accuracy
Additional Information Required
Design Data Collection
Methodologyto measure usage
according to charge metrics
Manual Calculation
ILMT Update & Sign-
off
Effective Usage
i.e.
Licence Require
d
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Measuring Usage
ITAM Review IBM & SAP Seminar, London 28th April 2015
What ILMT doesn’t tell you
Install Limitation The total amount of resources allocated to a given Informix Install, including all database instances managed by the Install, cannot exceed:
Processor Limit The Program allows a maximum of sixteen (16) Informix CPU Virtual Processors (as reflected in the NUMCPUVPS tunable parameter of the Program) per Install.
Memory Allocation Limit The Program allows a total of sixteen (16) Gigabytes of memory allocated (as reflected in the SHMTOTAL tunable parameters of the Program) to support use of all instances of the Program on a single Install, regardless of the amount of physical memory in the physical server.
Licensee may use the Program up to a total of two (2) Secondary Install nodes, in any combination using: High-availability Data Replication (HDR), Remote Secondary Server (RSS) or Shared Disk Secondary (SDS). Source: IBM License Information documentswww-03.ibm.com/software/sla/sladb.nsf/lilookup/461F2F1336373573852577B900760678?OpenDocument
Example: Informix Growth Edition | Concurrent Session | Licence Restrictions
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Measuring Usage
ITAM Review IBM & SAP Seminar, London 28th April 2015
Example: Informix Growth Edition | Concurrent Session | Data Requirements
What ILMT doesn’t tell you
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Sub-Capacity & ILMT
ITAM Review IBM & SAP Seminar, London 28th April 2015
What’s the PVU requirement for WAS?
Q1 Q2 Q3
400 PVU
800 PVU
200 PVU
Q4
Time
LPAR decom0 PVU
IBM Software: WebSphere Application ServerDeployment: 1 x VM, on a 1,000 PVU Physical Host
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Sub-Capacity & ILMT
ITAM Review IBM & SAP Seminar, London 28th April 2015
How ILMT works
Hardware (PVU) Scan
Every 30 mins
Software Signature
ScanDaily -
Monthly
Database of ALL records
from the beginning of
time
Reporting Process
Today
CPU Lib
Signature Lib
Calculate Peak PVU
For Time Range specified by USER
Apply Bundling Rules
Guessed by ILMT & Confirmed by USER
Bundling Lib
Product Level PVU
Reports
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Optimisation
ITAM Review IBM & SAP Seminar, London 28th April 2015
Or just call it money saving
£$€ Saved
Unused software
Penalty Avoidance
Cheaper licensing options
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Just to give you an idea
ITAM Review IBM & SAP Seminar, London 28th April 2015
This alone was a €20 million euro saving
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A Quick Summary
ITAM Review IBM & SAP Seminar, London 28th April 2015
IBM has a huge software portfolio and highly complex licensing metrics, causing challenges in effective licence management
Understand your ownership of IBM licences should always be your first step, and it can be harder than it looks
When measuring IBM licence requirement, you need to cover both PVU based software via ILMT, and Non-PVU based software manually.
It is important to know ILMT's limits and understand how it integrates with other SAM solutions.
If you get things right, a lot of money can be saved!
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IBM License Compliance Audits: Understand and Take
Advantage
ITAM Review IBM & SAP Seminar, London 28th April 2015
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How audit works?
ITAM Review IBM & SAP Seminar, London 28th April 2015
Selection Notification
Scoping &
Initiation
Data collection
Data analytics
and validatio
n
Factual accuracy discussio
n
3-way hand-over
Settlement
discussions
How to stay
under the
radar?
How to buy
some time or come clean?
What to include
and when
What to share / submit?
How to avoid
unnecessary
work?
How to validate an audit report?
What “facts” to agree
to?
How much to liability
to accept?
And what you can do to manage it
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Audit Clause – Key Update 1
ITAM Review IBM & SAP Seminar, London 28th April 2015
Old AgreementUpon reasonable notice, IBM may verify Customer’s compliance… Such verification will be conducted in a manner that minimizes disruption to Customer’s business … during normal business hours. IBM may use an independent auditor to assist with such verification, provided IBM has a written confidentiality agreement in place with such auditor.
New AgreementClient will maintain, and provide upon request, records and system tools output, and access to Client’s premises, as reasonably necessary for IBM and its independent auditor to verify Client’s compliance with this Agreement.
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Audit Clause - Key Update 2
ITAM Review IBM & SAP Seminar, London 28th April 2015
Old AgreementCustomer agrees to promptly pay directly … software subscription and support for such excess use for the lesser of the duration of such excess use or two years
New AgreementIf Client's records are inadequate to determine IBM Subscription and Support or Selected Support charges, IBM's charges for any excess usage will include two years of associated maintenance and IBM Subscription and Support or Selected Support.
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What do these changes mean?
ITAM Review IBM & SAP Seminar, London 28th April 2015
IBM now stands on stronger legal grounds when conducting audits against its customers
It will be harder to ‘buy-time’ and ‘clean up’ by deploying some classic stalling tactics against audit request
Identifying over-usage before audit becomes a lot more valuable – for at least a 40% saving on cost.
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License Management Option
ITAM Review IBM & SAP Seminar, London 28th April 2015
The only way to keep audits away
Demonstrate to IBM that you have a mature SAM process that satisfies IBM Licence Management requirements
You may be asked to facilitate a limited-scope audit
Quarterly self-audited compliance reporting to IBM
Pros Cons
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DIY your first ELP
ITAM Review IBM & SAP Seminar, London 28th April 2015
Scope (organisational), Scope (3rd party) and Scope (Product)
Create your Effective Entitlement PositionBase licence quantity + S&S quantity + licence metric + licence restrictions from Ts&Cs
Create a project plan, identify product owners for each IBM application
1. Planning
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DIY your first ELP
ITAM Review IBM & SAP Seminar, London 28th April 2015
Validate ILMT/TAD4D deployment coverage and bundling accuracy
Generate and sign all ILMT reports
If you have a SAM tool, make sure only the right stuff from ILMT get’s pull in. Remember it is all about peak over time, rather than a snapshot of point-in-time.
2. PVU product usage work stream
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The Next Step
ITAM Review IBM & SAP Seminar, London 28th April 2015
Read the Ts&Cs in the Licence Document for each title that is NOT licensed under PVU metric
Define a data collection methodology for each title
Instruct product owners to generate data accordingly
3. Non-PVU product usage work stream