it’s amazing what can happen over a cup of ... - cafitessecase of how the partners of jacobs douwe...

It’s amazing what can happen over a cup of coffee

FOREWORD

“Our Partners have inspired us to create this book to illustrate the out

standing customers that globally serve our coffee. The result is a show

case of how the Partners of Jacobs Douwe Egberts Professional Export

work with their customers to serve a coffee for every cup. You will notice

that in this book different business segments and a variety of markets

are represented. The brand and type of coffee served is each time tai

lored to the specific operational challenges and to the preferences of

the local consumers.

I would like to thank our Partners and their customers for their contribu

tion to the content of this book. The testimonials of the customers are

compelling; they confirm that the success of JDE Professional Export

can largely be attributed to the energy, focus and outstanding service

of our Partners!”Philippe Schaillee President Jacobs Douwe Egberts Professional

Global power brands & local jewels

260YEARS

NUMBER 1pure playcoffee company

JDE PROFESSIONAL EXPORT>30 loyal partners worldwide, one stop shops

Responsible fromcrop to cup over

of experience

JDE PROFESSIONALcreate richness in quality coffee experiences

build full service concepts for our customers and their consumers

drive premiumisation of the coffee category, growing faster than Retail

ALL SEGMENTS

etc.

STRONG COMPETITIVE ADVANTAGESERVING ALL BREW TYPES

Beans, Liquid, Instant and Filter

HotelsRestaurants

Quick ServiceRestaurants

OfficesEducation

Healthcare

Leisure

29.000+MACHINES

Johann Jacobs and Egbert Douwes

believed that everyone deserved

the coffee they love. And that’s

what we still stand for today.

Meet your friends or spend time with loved ones at Carmen Cafe. It’s a stylish cafe chain in Tallinn. Amazing breakfasts, quick lunches, delicious cakes and high quality coffee. Making for a happy day!

“Our cafes are equipped with Astoria

machines. High quality coffee is our trade

mark at Carmen Cafes. It is our mission to

provide the perfect coffee moment that

our guests deserve. That is why we serve

Piazza D’Oro.”Marge Mänd General Manager of Carmen Group

CARMEN CAFE

Total coffee consumption in cups per year

53.000 Number of JDE coffee

machines at this branch Espresso Filter

Total branches

11

2

Partner of JDE Professional

Jungent

Country

Estonia

BLUE LAGOON

“The cafe for guests of Silica Hotel must have high

quality coffee. Promesso has the high quality and con

sistency that we need. Silica Hotel is set in the heart of

a stunning lava landscape and this elegant machine

harmonizes with the surroundings. The cleaning pro

cess is easy and saves time for the staff. For us, it is an

ideal concept and we are proud to serve it.”Magnús Héðinsson Restaurant manager

Blue Lagoon clinic is an incredible resource for people with

psoriasis. It encloses a stunning medical center and Silica

hotel, providing a proven treatment that is natural and highly

effective. Total coffee consumption in cups per year

81.180

Number of JDEcoffee machines

Promesso 2


Ölgerdin

Country

Iceland

RoomsFood & beverage outlets

351

“Continuously meeting and consulting HRS has resulted in a

good relationship. We have cooperated on seminars and exhi

bitions for three years. We used to brew filter coffee, but expe

rienced problems such as the inconvenience of having to

brew in bulk before service, waste of coffee and lack of variety.

We tested the Cafitesse Excellence cart system, and are greatly

satisfied ever since.”Vincent Van Mechelen Director of Food & Beverage

JW Marriott Seoul is ideally located at Central City, Korea’s one of the largest and most comprehensive multi-purpose complex in Gangnam, on the southern side of Korea’s capital. Situated in the heart of the business and entertainment districts, the hotel is close to the convention center, department store and shop-ping area, easily accessed by three subway lines.

JW MARRIOTT SEOUL


120.500

Number of JDE coffee machines at this branch

Cafitesse Single serve

4 Decaff instant sticks


Total branches

497 (including 35 suites)10

6


HRS

Country

South Korea

The champions of coffee democracy

Lohas Café is located in the business center of down-town Shanghai. The café seats 50 people. Lohas Café has its own professional coffee academy.

“I have been running a coffee business

for 18 years, serving the Piazza D’Oro

brand of JDE. Piazza D’Oro always gives a

high quality and consistent cup of coffee.

JDE also helps me to run my coffee busi

ness with high turnover. In my coffee

academy, I partner with JDE to give my

students a wide knowledge of different

coffee solutions that can be applied in dif

ferent business segments.”Mr. Jason Zhu Owner

LOHAS CAFE


14.200


Espresso Cafitesse

11

JDE Professional China

Country

China

CANARA COFFEE INDONESIA

“Coffee adds value to our business, because it’s a ne

cessity for people on the move. We have two businesses

at the airport that use coffee solutions of JDE. The first is

a full serviced restaurant in the publicly accessible area

where most people are in a hurry because they have to

fly . We use the Cafitesse solution here, which is great in

consistency, quick in serving, and not depending on

barista’s. The second is a coffee shop that serves Piazza

D’Oro espresso beans to customers who are looking for

more premium coffee. This requires more effort on train

ing the staff, technical support and recipe creation.”Adinda Nesvia General Manager

Canara Coffee Indonesia operates Food & Beverage concepts in

airports in Indonesia, striving to serve great Food & Beverages

for people on the move.


55.000


Acinti Prima

Country

Indonesia


Espresso Cafitesse

11

“As a domestic hotel brand on our journey to become one of the top

international brands, excellent coffees are imperative to be offered to our

travelers. Our coffee breaks, all day dining, outdoor terrace and various

lounges and bars all offer freshly brewed coffees, by fully automatic and

semiautomatic machines. The challenge we face is consistency in deliver

ing the same product, day in and day out to our patrons. That is where the

expertise and excellent service by our coffee partner JDE Professional China

comes in. Their support, continuous training and innovation helps the hotel

to deliver a perfect coffee solution.”Damir P. Raab General Manager / Vice President Tangla Hotels & Resorts

Tangla Hotel Beijing is the flagship hotel for the Tangla brand within the NHA Hospitality Group. Inspired by the Tangula Mountains in the Hima-laya, Tangla offers guests harmony, excellence and tranquility. Tangla… where your spirit is at ease!

TANGLA HOTEL


68.000Number of JDE coffee

machines at this branch Espresso

Cafitesse62


Total branches

3805

60


Country

China

Everyone deserves the coffee they love

OSCARS CAFE

“Coffee is our top selling department bringing in 30%

of our sales. Our biggest challenge is getting big vol

umes prepared during peak business hours. Breakfast

serving 400 cups per hour. Having 6 group heads on top

end machines with three grinders have assisted greatly

in alleviating pressure.”Gerrie Oosthuizen General Manager

Oscars Café is a family restaurant specialising in quality food

and drinks. Our brand is synonymous with great service and we

treat everyone like family.


312.000


VDP Distributors

Country

South Africa


Espresso

2

“The restaurant is equipped with Cafitesse back of house. During

breakfast hours the waiters serve coffee in small thermoses. The

speed of service, capacity and quality are important for our guests.

We use fully automatic espresso machines in banqueting areas,

where guests can make coffee themselves during coffee breaks.

We have traditional and professional espresso machines in the bar

with excellent Piazza D’Oro Forza and unique Piazza D’Oro Limited

Edition blends. The immediate recognition of a global brand is an

other benefit for our guests. Our coffee makes them feel at home.”Zoltán Csetnegi Director of Operations - F&B

Stay at Hilton Budapest of Danubius Hotels Group and have it all -a central location, stylish guest rooms, and gorgeous views of the historic city and river Danube. Located in the Royal Castle District, a UNESCO World Heritage Site, the hotel pairs a 16th-century look with today’s amenities for a special stay.

HILTON


475.000


Espresso Cafitesse

83


Total branches

600+3

20

Country

Hungary


CoffeeLike

LA CIGALE HOTEL

“Cafitesse is an integral part of our entire banquet and

catering. It’s a big challenge when we have a large ban

quet function and to provide consistent cappuccino and

american coffee. A single Excellence Compact machine

can serve 100 people and the consistency level and perfor

mance is unmatched especially for high volume business.”Mr. Robert Khayat Banquet Operations Manager

Experience five-star accommodation and a superb level of personal

service in the heart of Doha, Qatar at La Cigale Hotel. This striking

high-design hotel offers a stylish yet relaxing haven where business

travellers can escape the city’s hectic pace. A member of The Lead-

ing Hotels of The World, the 5-Star pro perty has introduced a new

level of luxury to the Qatari hospitality. La Cigale is one of the city’s

most esteemed hotels, an engaging blend of contemporary style and

cosmopolitan ambiance.


121.680


Darwish & Company

Country

Qatar


Cafitesse

16


2253

We value solidarity, because we are tronger when we act together

Located in the heart of Pafos, Coffee Pause Café offers the well-known Cypriot hospitality to their customers. In a warm and rustically decorated environment, people can enjoy a large variety of hot and cold beverages accompanied with bakery goods and snacks.

“Coffee Pause Café is equipped with

a three group espresso machine and a

Cafitesse 50. Most of the customers are

visiting Coffee Pause every day to enjoy

their favourite coffee. Many of them are

using the delivery service as well, so they

can enjoy our products at work or at home,

anytime. We would like to confess that

our hospitality and the use of high quality

coffee are keeping our customers visiting

us again and again.”Mr. Phidias Stokkos Managing Director

COFFEE PAUSE CAFE


90.000


Espresso Cafitesse

11


Coffee Care

Country

Cyprus

“Piazza D’Oro espresso coffee is served during breakfast to

raise the customers’ awareness. Their favourite is the take away

coffee from the well designed coffee counter beside the restau

rant entrance. The cleanliness and maintenance of the system

works well for staff of any education level thanks to the high

throughput. Our slogan: A taste that goes a long way.”Mr. Peter G.Bamberg General Manager

Located in the core area of the Beijing Zhongguancun Science City, this international, five-star business hotel creates a work and leisure balance. With its convenient location, upscale faci-lities and professional service, we will truly assist our guests when ‘Travelling for Success’.

CROWNE PLAZA


120.000Number of JDEcoffee machines

Espresso Single serve

103


3703


Country

China

INTERCONTINENTAL

“Intercontinental İstanbul Hotel accommodates the

breathtaking Safran Restaurant, Citylights Restaurant

& Bar, Veranda Restaurant & Lounge and The Brasserie

Restaurant. We serve Jacobs Douwe Egberts coffee at

all outlets in the hotel, suited to the taste of our guests.

At banqueting and events we use the reliable and easy

to operate Cafitesse system; excellent Tea Forté teas

are offered at premium locations; we proudly serve

Piazza D’Oro espresso in bars and lobby areas; and L’Or

Espresso capsules in rooms.”Mr. İlker SONUK F&B Manager

Intercontinental İstanbul Hotel encompasses a five-star ambiance

in the heart of the city at one of the best addresses in İstanbul.

Intercontinental has 390 guest rooms and suites, many with

breathtaking views of the Bosphorus, historical landmarks and

the Taksim Square.


240.000


Elverdi

Country

Turkey


EspressoCafitesse

Single serve

86190


7805

It’s amazing what can happen over a cup of coffee


468.000


Cafitesse 2


Ciro Full Service Coffee Company

Country

South Africa


2644

“Coffee is a vital ingredient to our business and something we always try

and focus on as our guests satisfaction & experience is essential. Douwe

Egberts machines produce a fantastic cup of coffee all the time compared

to my previous solution. Consistent in cup quality is vital to our business.

The system limits human elements compared to traditional brewing me

thods. Ease of use saves time and money on staff and training. The Douwe

Egberts coffee system is very neat and professional and assists with run

ning such a massive operation.”Mr. Gerard Vingerling Executive Chef

The award-winning Palazzo Hotel in Johannesburg is located within the precinct of the Montecasino Entertainment Complex. The enchantment of its Tuscan-inspired architecture, reflected in the luxurious accommodation and spectacular gardens, is one of the reasons the Palazzo hotel has been a World Luxury Hotels Award winner for six consecutive years.

PALAZZO

Tele2 is one of Europe’s leading operators. The company aims to continuously provide the best deals and to offer the lowest prices on the market. Tele2 connects 14 million telecommunications service users in 9 countries. The company provides mobile and fixed communication, data transmission, cable TV and content services.

“Our clients are happier since we have

started with this coffee. Everybody told

this is the most delicious coffee they had

ever tasted!”Mrs. Greta Bacenskaite Office Administrator

TELE2



Espresso

12


Eugesta

Country

Lithuania



Cafitesse 6


Total branches

2005

10

Country

Poland


Hello Coffee

“The Conference Center is equipped with six Cafitesse 60 ma

chines. Two of them are used for breakfast and lunch buffet, while

four others stand in our conference rooms (each serving 100

150 people daily). The ease of operation and cleanliness of the

system make a perfect solution for staff of any education level.

Rynia stands out from other conference centers in Poland with

an exceptional coffee service, thanks to the Douwe Egberts brand

and their professional beverage system solution for high volume

hot beverages consumption during coffee breaks.”Katarzyna Palaszewska Food & Beverages Director

Rynia Hotel & Conference Center is located near a beautiful lake, only 30 km from Warsaw city center. Throughout the year we are busy with corporate business meetings, conferences and trainings.

RYNIA

Just because you drink coffee everyday doesn’t

mean you should drink everyday coffee

BURGER KING

“Coffee adds value to our restaurant business since

we are able to cater to all markets; young and old.

This is thanks to the ease of use and flexibility of the

machine. We can use Cafitesse for our brewed coffee,

our iced mocha, and as an added flavour to our soft

serve ice cream. Being in the quick serve restaurant

industry entails that our preparation must be quick

and simple and this is where Cafitesse stands out.”Joel Reyes Officer in Charge

We make every burger experience the best one.


840.000


Cafitesse

Total branches

1

63


CS Holdings

Country

Philippines

Hotel & Restaurant U Pietrzakow is a traditional Polish hotel & restaurant with great food and beverage services, managed by a local Polish family. Proud to provide an excellent spot for relaxation, we are based in Zielonka, only 15 km from busy Warsaw.

“Our hotel and restaurant are both

equipped with Cafitesse 60 machines. To

us Cafitesse stands for high quality Ameri

can and breakfast coffee. It is perfect for

banquets and wedding parties with buffet

service. Very easy to operate, constant in

cup quality, no technical issues whatso

ever. Douwe Egberts is a well known coffee

brand in Poland with an excellent reputa

tion among consumers. After we’ve used

it for some time, we find it indispensable

in our business... and so do our guests!”

U PIETRZAKOW



Cafitesse 2


Hello Coffee

Country

Poland


452



EspressoCafitesse

32


2804

Country

Hungary


CoffeeLike

“We have selected Pickwick Slow Tea because it is innovative

and has a high quality standard just like our business. It enables

us to really offer something different to our guests.”Zsolt Kálmán General Manager

Abacus Hotel is the newest business and wellness hotel of Central-Hungary located at a 15 minutes drive from Budapest, in the village of Herceghalom. Abacus Hotel is a public space of business and cultural life, due to its inspiring atmosphere, innovative environment, cutting-edge conference facilities, unique event capacity and newly defined gastronomic philosophy.

ABACUS HOTEL

Total tea consumption in cups per year

14.000


95.000


Cafitesse 12


Gulfco

Country

United Arab Emirates

CinemasFood & beverage outlets

12 9

STAR CINEMAS

“All our cinemas are equipped with Douwe Egberts

Coffee Machines. We strive to always serve a great

cup of coffee which can be challanging as we have

varied taste preferences amongst our customers in

the UAE and such a short window in which to deliver

a steaming cup. D.E has delivered stunning coffee

machines that are user friendly, enabling fast service

with great taste and allowing us to maintain our high

standards and ensure a truly satisfied customer.”Star Cinema Management

Star Cinemas is a chain of state of the art multiplex theatres

spanning accros the U.A.E, and is managed by Al Nisr Cinema

Film Co based in Dubai. Our Theatres are fitted with the latest

in digital cinema technology, luxury seating and a massive

assortment of premium Food and beverage offerings to indulge

every patrons tastes.

Creating moments that matter

it’s amazing what can happen over a cup of ... - cafitessecase of how the partners of jacobs douwe...

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