It’s the little things we do

which make a big difference

to the way you travel

UNIGLOBE Total Travel is part of the world’s largest owner managed travel company, bringing you the benefit of 700 offices in over 60 countries spanning across the Americas, Europe, Asia/Pacific, Australia, Africa and the Middle East.

Argentina • Australia • Austria • Bangladesh Belgium • Botswana • Brazil • Canada

Channal Islands • China • Costa Rica • Croatia Cyprus • Czech Republic • Egypt • France

Greece • Germany • Hong Kong • India Italy • Iraq • Israel • Japan • JordanKenya • Republic of Korea • Kuwait

Lebanon • Lesotho • Luxembourg • Malaysia Mauritius • Mexico • Moldova • Morocco

Namibia • Netherlands • New ZealandNigeria • Panama • Peru • Philippines

Poland • Qatar • Russia • SingaporeSlovakia • Slovenia • South Africa

Spain • Swaziland • SwedenSriLanka • Taiwan • Tanzania • ThailandTurkey • Uganda • United Arab Emirates

United Kingdom • U.S.A. • Venezuela

Benefit from the personal service of a local owner run travel business with the buying power of a large

international brand.

Operating under a globally recognised name ensures that we are able to network with other

agencies and suppliers around the world to provide best practices, even better solutions and the strongest relationships in the travel business.

Flights

Rail

Car Hire

Hotels

Meetings

Conferencing and Events

Leisure Travel

Visa

Passports

7*24 Emergency Assistance

What makes UNIGLOBE different?Client feedback from our annual Quality Control Survey is monitored and evaluated. Year after year the results confirm that whilst all large travel management companies are able to provide similar costs savings, most tend to falter when it comes to service. Conversely, whilst the smaller travel management companies are generally able to provide good levels of personal service, they are unable to access the best fares and rates due to their lack of buying power.

GLOBAL POWER - LOCAL SERVICE

What sets us apart is the unique UNIGLOBE business model that enables us to maximise your cost savings AND provide a high level of personal service

GLOBAL POWER Annual sales volume exceeding $5 billion

Managing your organisation’s travel budget

Buying power and the infrastructure to offer real, tangible savings

Negotiating on your behalf with suppliers

Travel consultants at the top of their industry

Analysing travel spend and trip patterns to make recommendations on spend management, cost savings and technologies.

7*24 Rescue Line – Worldwide 24 hour emergency assistance

Extensive suite of software which provides a vast range of added value services

Find the UNIGLOBE 10

Customer Commitments at

www.uniglobetotal.co.uk

LOCAL SERVICE Owner managed agency that understands the importance

of your business

Tailored and flexible solutions for all travel budgets

Dedicated Booking Team led by a senior consultant for all clients regardless of travel spend, to help, discuss and advise on all aspects of your corporate travel

Regular face-to-face meetings with your Account Manager

Understanding and managing your travel reward/miles programmes, for the organisation and individuals

Transparent and clear pricing supported by world class customer service within a Customer Commitment framework

We don’t operate from a call centre. You will

never have to repeat your enquiry or be redirected

to numerous departments before you reach your

Booking Team.

TRAVEL POLICy Consultation on building travel budgets

Working together to implement your travel procedures and protocols

Ensuring your organisation’s Duty of Care is followed

A travel policy provides cost savings and the ability to monitor and control travel expenses, which can make a significant impact to your bottom line.

UNIGLOBE agents and technology will ensure that all bookings meet the policy and will follow appropriate protocol.

Corporations today face a higher duty of care responsibility for their employees and a well written policy can ensure that appropriate precautions are taken before travelling to high risk destinations.

Other features such as limiting the number of employees on a particular flight can protect your business in worst case scenarios.

A well managed travel policy can produce

significant savings on corporate travel costs

MANAGEMENT REPORTSExtensive reporting tools from the UNIGLOBE end-to-end travel management system provides the means to analyse your travel patterns, this is available to all clients.

Each department within your organisation can benefit from these reports:

Human Resources can see who is travelling, where and when.

Finance can easily monitor and analyse costs and identify areas where further savings could be made

Management can benefit from clear and concise travel reports

Accounts will receive invoices and monthly statements for simplified reconciliation. (Invoices can be in almost any format with virtually an unlimited number of cost centres)

UNIGLOBE TECHNOLOGy‘Traveller Profile Form’ securely stored on the UNIGLOBE booking system, automatically tailors each booking in line with the traveller’s preferences and your organisation’s travel policy.

240,000

220,000

200,000

180,000

160,000

140,000

120,000

100,000

80,000

60,000

40,000

20,000

0

AIR FRANCE

BRITISH AIRWAYS

BRITISH MIDLANDDUBAI JUMEIRAH BEAC

HERTZ

KLM ROYAL DUTCH AIRLINESLUFTHANSASCANDINAVIAN SASSWISS

VIRGIN ATLANTIC

Others

BRITISH AIRWAYS 44.09 %

Others 24.86 %

HERTZ 7.52 % AIR FRANCE 4.6 %KLM ROYAL DUTCH AIRLINES 4.02 %

LUFTHANSA 3.74 %

VIRGIN ATLANTIC 3.26 %

SCANDINAVIAN SAS 2.68 %

BRITISH MIDLAND 2.53 %

SWISS 1.48 %DUBAI JUMEIRAH BEAC 1.2 %

Total Sales by Supplier Account Name Proportional Sales by Supplier Account Name

OpenBook Reporting Sales Summary (with graphs)

Total Amount Service Transaction AveragesTotal Agency Total Amount Amount Total% ofSupplier Account Name Trans Paid Fees FareRebates FeeCharges Charged Total Paid Not Billed SpendTotalAIR FRANCE 1 489.50 489.500.00 0.00 0.000.00 489.50 489.50 23,906.66 24,396.160.09BRITISH AIRWAYS 17 14,808.80 871.110.00 0.00 0.000.00 14,808.80 871.11 218,858.20 233,667.002.79BRITISH MIDLAND 4 1,205.70 301.430.00 0.00 0.000.00 1,205.70 301.43 12,208.60 13,414.300.23DUBAI JUMEIRAH BEAC 0 0.00 0.000.00 0.00 0.000.00 0.00 0.00 6,381.12 6,381.120.00HERTZ 0 0.00 0.000.00 0.00 0.000.00 0.00 0.00 39,876.96 39,876.960.00KLM ROYAL DUTCH AIRLINES 2 608.10 304.050.00 0.00 0.000.00 608.10 304.05 20,710.70 21,318.800.11LUFTHANSA 0 0.00 0.000.00 0.00 0.000.00 0.00 0.00 19,821.36 19,821.360.00SCANDINAVIAN SAS 1 373.40 373.400.00 0.00 0.000.00 373.40 373.40 13,846.70 14,220.100.07SWISS 1 391.50 391.500.00 0.00 0.000.00 391.50 391.50 7,458.70 7,850.200.07VIRGIN ATLANTIC 1 1,902.60 1,902.600.00 0.00 0.000.00 1,902.60 1,902.60 15,386.10 17,288.700.36Others 5 1,711.50 342.300.00 0.00 0.000.00 1,711.50 342.30 130,037.47 131,748.970.32

32Grand Totals 21,491.10 671.600.00 0.00 0.000.00 21,491.10 671.60 508,492.57 529,983.674.06

Disclaimer: this management information report should not be used for accounting purposes.Page 1 of 1

Produced 09/05/2007 at 10:06:30

Created by Lance Goodson 15 April 2015

FLIGHT BOOKINGS

Airline preferences:

Mileage memberships:- Airline:

Number:

Airline:

Number:

Airline:

Number:

Airline:

Number:

Airline:

Number:

Airline:

Number:

* Seating preferences (all non smoking):- Aisle Window

Other:

Dietary requirements: e.g. Vegan/Kosher/Low salt

Medical requirements: e.g. Diabetic/wheelchair assistance

RAIL BOOKINGS Class of travel:- 1st Class Std Class Seating Preference: Aisle Window Forward facing Backward facing

HOTEL BOOKINGS Hotel preferences:

Frequent Guest Cards:- Hotel:

Number:

Hotel:

Number:

Hotel:

Number:

Preferred Room Type: Single Double Twin Suite Smoking room Non-smoking room Hotel special requests:

*Credit card for guarantee

if different:

Expiry date:

CAR HIRE Car preferences:

Manual Automatic

Driving licence number:

Membership Cards:- Company:

Number:

Company:

Number:

GENERAL REMARKS

Date of Completion:

Completed By:

Created by Lance Goodson 15 April 2015

New Online Traveller Profile Form

https://profiler.trondent.com/unitotal/default.asp

Private & Confidential Items marked by * are MANDATORY

PERSONAL DETAILS

* Company name:

* Surname:

New Traveller Amended Details

* First name and title:

Home address:

Town:

Postcode:

Home telephone number:

* Mobile number:

*Traveller E-mail address:

Position within the company/title:

* Office location:

* Secretary / Travel Booker Name:

* Direct telephone no:

* Travel Booker E-mail address:

* Traveller Portable Email Address:

* Send URGENT Travel Alerts to Traveller Email Portable Email Travel Booker Email

*Credit card number for billing or hotel gtee incl expiry:

PASSPORT INFORMATION

Second Passport (if held):-

* Nationality:

Nationality:

* Passport number:

Passport number:

* Issue date:

Issue date:

* Place of birth:

* Expiry date:

Expiry date:

* Date of Birth:

HOMELAND SECURITY / TSA SECURE FLIGHT PROGRAM {Required Information for New Security Measures}

Redress Number:

Known Traveler Number:

BOOKING TOOLS High volume clients can benefit from the addition of the ‘Amadeus e-Travel Management’ online booking system. Training is provided for all relevant employees. This cost saving tool allows your travel managers to book point-to-point travel from their desks, which in turn means reduced fees.

The system is installed within your organisation and tailored to meet all business travel specifications in line with your organisation’s travel policy.

For frequent rail travel, save money on ‘Ticket On Departure’ costs and stress waiting for the post, with the installation of a desk top rail ticket printing machine.

Our online systems can be used alone or in conjunction with your booking team all suitable options would be discussed to establish specific requirements.

The UNIGLOBE Quality Assurance Program

conducts more than 100 quality control tests to

check file accuracy and completeness. From

waitlist clearance, preferred seating

requests, frequent flyer and hotel frequent-stay

credits to special invoice codes and accounting references, every detail is checked so that your expenditure and travel

are error free.

What you can expect from UNIGLOBE Total Travel….

Every UNIGLOBE agent undergoes extensive customer service and quality assurance training. Senior agents will have at least 10 years industry experience so that we can guarantee our clients are receiving a professional and expert service

Complete transparency on fees, to be agreed in writing in advance of first booking. There will be no hidden extras

UNIGLOBE Total Travel doesn’t tie clients into contracts, as the service speaks for itself

Our UNIGLOBE office is owner managed thus ensuring swift decisions and resolutions, in all situations

Unlike most other travel management companies, UNIGLOBE Total Travel are not affiliated with any preferred suppliers. We will always offer the service we believe to be the best option to suit your travel needs.

We operate within the UNIGLOBE 10 Customer Commitments

Full access to our bespoke Leisure Travel Department

GLOBAL POWER

LOCAL SERVICE

LEISURE TRAVELCorporate clients are offered discounted breaks and any exclusive offers that become available.

Frequent special promotions gives corporate clients the opportunity to win free holidays, vouchers to be redeemed against holidays and many other great travel related benefits.

INTERNET AND OTHER TMC’S UNIGLOBE TOTAL TRAVEL

There are so many websites offering ‘Lowest fares’ so we can easily research and find the cheapest ourselves

The cheapest is not always the most cost effective. eg. the cheapest could mean very expensive changes to the ticket or maybe even several hours overlay at an airport en route, which in turn means nearly a whole working day lost in transit. We will always discuss and advise prior to booking

We have booked with this company before -they will give us a good rate

We have a global buying power of $5 billion - we can negotiate exclusive rates not accessible online

I have just received an email that my flight/train has been cancelled/delayed/rescheduled and I am standing in the airport/station and I have no Wi-Fi. How am I going to get to my meeting on time?

Speak to your Booking Team who will rebook you as swiftly as possible

I prefer making my bookings on the internet as I can accrue my personal reward and miles points

UNIGLOBE can fully manage this for you. We will also identify any cards that you do not already have. When booking with UNIGLOBE the traveller can earn their own points as well as the company = DOUBLE POINTS

How do I know if I need a visa/vaccination for the destination I am travelling to? How can I be sure the information I find is correct and up to date?

Your Booking Team will advise you at the time of enquiry/booking if there are any visas or vaccinations required for your destinations. They will also be able to process the visa for you. We will also notify you when your passport is due to expire

I am about to travel home from my trip. I have just received an email that there is a problem with my flight home, my internet isn’t working properly, my office is closed and as I booked online I now have to phone a call centre which charges £1.50 a minute

We offer our 7*24 rescue line service which includes 24-hour emergency assistance & advice.

In case of an emergency we will work night and day to get you home

There is no up-to-date information regarding the storm, air strike, volcano, baggage handlers strike, fog

Being part of a global organisation means that we get the latest up-to-date information that could affect our clients’ travel. We keep our clients in the loop and if needs be find the best and most cost effective way to resolve any challanges

I paid for my flight and hotel with my personal credit card through this company I found online. I have received no confirmation but the money has been taken

We are a fully licensed IATA / ABTA / ATOL / ATOC agency

The website I booked through didn’t say that the hotel was a 2 hour drive from the airport. I am here and the queue for the taxis is all the way back into the airport so now I am going to miss my meeting!

We will always advise on the best location and whether or not you will require a pre-booked transfer

I like the ease of going online and making the booking myself

We can install our in-house booking system at your office and train your authorised staff to use it. For more complex bookings that need greater consideration you can still call us and we will be able to assist you and if required, make the booking for you

When companies are spoilt for choice between the internet and various other Travel Management Companies why choose

UNIGLOBE Total Travel?

THE HUMAN TOUCH

V

340 Centennial Park, Elstree, Hertfordshire, WD6 3TJ

020 8736 0700

www.uniglobetotal.co.uk

Each agency is independently owned and operated. UNIGLOBE Travel ®/™ is a registered trade mark of UNIGLOBE Travel International Limited Partnership and may be used only by its licensees. Uniglobe Total Travel is the trading name of Argo Developments Limited

It’s the little things we do which make a big difference to the way you travel