Submitted To:Miss Seema Meghani

Subject:Introduction To Business

Survey atHRSGClass:

MBA (1 semester)Submission Date

3-may-2014Group Membero Anum Ahmado Areeba Khano Sadia Majeedo Nashra Banoo Farhana pyar

Acknowledgment

All praise for Allah SWT who give us the ability and skills to go through the completion of the project successfully… Alhamdulillah!!!

We are indebted to many people who help in various ways in this project. First and foremost, we offer special thanks to HRSG COMPANY that provides us a lot of information regarding our report.

We would also like to extend our thanks and heartiest gratitude to Miss Seema Meghani, teacher of Introduction To Business, to give us an opportunity for doing this activity and help us to learn about organization. Her guidance in the development and implementation level is highly appreciated.

Special acknowledgements are owed to the talented, skillful and helpful team members like Anum Ahmad, Areeba Saeed Khan, Sadia Majeed,Nashra Bano and Farhana Pyar whose creative ideas, positive attitude and constant source of encouragement helped to bring this complex report to completion.

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Table of contentExecutive summary…………………………………………………………………..pg.4

Introduction about HR Organization………………………………………….pg.5

Introduction about HRSG Company……………………………………………pg.6-8

Purpose of Survey…………………………………………………………………….pg.9

Survey Information…………………………………………………………………pg.10-11

Recruitment of Selection and Orientation……………………. Training and Development………………………………………….. Performance Appraisal………………………………………………. Benefits……………………………………………………………………. Problem Faced By Human Resources…………………………… Strengths…………………………………………………………………. Weakness…………………………………………………………………

Analysis of Company………………………………………………………………pg.12

Analysis of Department………………………………………………………pg.12

Conclusion……………………………………………………………………….pg.13

Recommendation……………………………………………………………..pg.13

Questionnaire…………………………………………………………………pg.14-15

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Executive summary:The outsourcing organizations contribute a lot in today's business world. The HRSG is one of the well-known outsourcing organizations that provides work force to other companies (clients) in order to help them in performing their tasks in a better way. For the better analysis of HR department we conduct a survey to HRS Global.HRS Global (HRSG) is a leader in the HR services industry; creating and delivering services that enable their clients to succeed in a highly competitive market place. In our survey we analyze the HR Department of HRS Global. The HR department contributes a lot in the success of HRS Global. There is a proper system of recruitment in the organization and the selection of employees is done on fair basis. The HRSG also provides proper orientation and training to their new comer employees that help them to understand the work place easily. Many incentives, rewards and benefits are also provided to the employees for their motivation. The friendly culture is the strength of HRSG that helps the employees to work with interest and make them feel comfortable at their work place. Due to the open door policy (followed by HRS Global) there is a strong bonding between superiors and subordinates and this is the reason that the number of clients of HRSG is increasing day by day.

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Introduction about hr organizations

Human resource management (HRM or simply HR) is a function in organizations designed to maximize employee performance in service of their employer’s strategic objectives. HR is primarily concerned with how people are managed within organizations, focusing on policies and systems.

HR's duties may be performed by trained professionals. In larger companies, an entire functional group is typically dedicated to the discipline, with staff specializing in various HR tasks and functional leadership engaging in strategic decision making across the business.

In the current global work environment, all global companies are focused on retaining the talent and knowledge held by the workforce.

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Introduction about hrsg company:

HRS Global (HRSG) is a leader in the HR services industry; creating and delivering services that enable our clients to succeed in a highly competitive market place. HRSG offers a range of services for the entire employment and business spectrum.

Established in 1992, HRSG has offices and affiliates in the United States of America, Pakistan, Bangladesh, and UAE, with over 370 clients.

HRSG is an advisor of choice amongst top companies seeking guidance and counsel on senior leadership needs. We place quality at the Centre of everything we do, and solicit candid feedback at every opportunity in order to continually improve our services.

HRSG is a company characterized by a can-do spirit, decentralized management, and an entrepreneurial atmosphere. The focus of HRSG is to augment productivity through improved quality, efficiency and cost-reduction for its clients' human assets, enabling them to focus on their core business activities.

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OUR CORE VALUES:Customer Fulfillment:We constantly strive to understand the objectives of our customer and provide them with new ideas and customized product to help them strengthen their competitiveness and performance in their own industries.

Value and Associates:We consider our associates to be our internal customers, committing ourselves to their success, well-being, personal development, career progression and providing them recognition that goes beyond the regular compensation system.

TEAM ORIENTATION:We build teams across business divisions with the aim to foster dialogue, share knowledge and experience and to make optimum use of our synergies and potential.

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Integrity and Loyalty:We build strong, long relationships with our customers, associates, shareholders, ensuring an environment with a sense of honesty, mutual respect, and fairness. We expect our people to sustain these standards at

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PURPOSE OF SURVEYThe purpose of survey is to identify the quality and quantity of the organization as well as of employees.The survey shows a great opportunity for ourselves it enhance the knowledge of about human resources management and to know the weakness and strength of its department.The main purpose of survey is that we get to know about the people who mainly involved to the concerned department. And to observe how they manages their situations and handle their problems.The purpose of a survey is to define and measure the quality of a service and to identify the gaps between minimum, desired, and perceived service levels. It aids one to find the areas that need improvement.It is also important to measure the quality of a service and to identify the gaps between minimum perceived desired service levels. And to gather information from a selection of individual’s.It includes the diversity and inclusion policies and practices of the organization.

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Survey informationRECRUITMENT OF SELECTION AND ORIENTATION:The process of selecting and attracting the required number of candidates by providing those tempting benefits and opportunities is called recruitment.

The HRS GLOBAL has a proper system of recruiting the candidates. The company advertises their jobs by publishing them in newspapers or sending job adds on their official website or on other sites like “linked in” etc. the job advertisements include all the job descriptions like rules

and regulation benefits and opportunities working hour etc. the required qualification skill s and responsibility are also listed in it so that it will be helpful for the candidates to select the most appropriate job according to their skills and qualification.

The selection is the process of deciding the most appropriate applicants out of many candidates. The HRS GLOBAL selects the employees by identifying the job requirment

Example a managerial level job will be totally different from the job of lower level so the company has to select the employees systematically in accordance with the relevant field and qualification.

The process of introducing the company`s objectives, rules, experiences, facilities etc. The new comer employees is called orientation .The HRS GLOBAL provides a proper orientation  to their employee, in order to make them comfortable with the work environment before they start their work and also to create a strong bonding with them.

TRAINING AND DEVE LOPEMENT:Training is providing the employees a learning experience to achieve the short term goals,While development programs are provided in order to achieve long term task. The HRS GLOBAL is the organization that is providing both the training and development. The HRS GLOBAL provides on the job training, class training on projectors, online training, team building developments programs and personal development programs.

PERFORMANCE APPRAISEL:

The measurement of the performance of employees on the basis of how they work and how much they are keen to learn new things is performance appraisal. The HRS GLOBAL ask their clients to share the performance of employees with them. The clients fill up their appraisals and send them to HRS GLOBAL. In this way the employee’s performance is measured and the benefits and increments are provided to the employees according to their good performance.

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BENEFITS:The opportunities given to the employees in order to motivate them and boost their self-esteem is the benefits. The HRS GLOBAL provide medical facilities i.e (opd, hospitalization). The employees are allowed to take 14 leave and 8 sick and 8 casual leaves. It also provides separate benefit i.e gratuity and provident fund.

PROBLEM FACED BY HUMAN RESOURCES:1.       Human resource department face challenges at the time when they hire a wrong person forthe respective job.2.       It faces challenge when the employee`s is not doing their best.3.       At the time of hiring they think of taking the useless interviews.4.       They face problem when any employee`s take a leave without informing to the company.5.       It face challenges when any employee`s  is not in the quality management.6.       They face the leadership development.7.       They also face the trade unions when the employs goes to strike because human resource management provide good workers of the environment.

STRENGTH OF THE ORGANIZATION:1.       The main strength of the organization is they create a very friendly environment.2.       Every employee`s is doing their best working hard.3.       Whenever one of them face problem everybody unite to solve it.4.       Bonding with each other create an example of friendly.5.       None alone can bare a problem.6.       They create an open door policy that everyone can walk out in casual manner.

WEAKNESS OF THE ORGANIZATION:

1. They don’t provide compensation to their employees2. The company don’t provide transportation facility to their employees

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ANALYSIS OF COMPANYHRS Global Company was start their operation in 1992 and still continuously offered by customer to compete their international world. Their employee`s and workers are also experienced and highly motivated who manage all documentation, HRS Global also invest in building image and identity in the local and international market.

HRS Global use many social communicating network like face book, Skype , LinkedIn for reaching and connecting with their customers and make better relationship in the international world. HRS Global believes in high performance and creating best understanding with their customers’ needs and wants. HRS Global have global network with their international clients to deliver excellent service. HRS Global also provide medical health facility toothier employees and export 80% for the economic benefit.

ANALYSIS OF departmentTheir HR department activities is to motivate and satisfy their employees by providing different type of benefits like medical facility , incentives , salary and so on HRS Global use ASTM (American standard society test) for hiring process and give adds through websites , newspapers , and magazines. They also arrange training programs for their employees. HRSG Outsourcing has developed a Vendor Managed Services (VMS) model. Our VMS customers often engage our associate’s consultants on a project-to-project basis for specific business activities. Short-term assignments work well for minimizing project overload, reducing staff cost and meeting deadlines, or they may add long-term or project oriented workforce to augment their core staff and infuse new talent into their operations

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Conclusion

In 21 century it’s very important every organization should Hr department to help the process of recruitment and selection of employee if the right employee hire the company success is high. HRS Global (HRSG) is a leader in the HR services industry. HRSG offers a range of services for the entire employment and business spectrum. The HRS GLOBAL has a proper system of recruiting the candidates. The company provides a proper orientation to their employee, in order to make them comfortable with the work environment before they start their work and also to create a strong bonding with them. Human resource department face challenges at the time when they hire a wrong person in job. They also face the trade unions when the employs goes to strike because human resource management provide good workers of the environment. HRSG Outsourcing has developed a Vendor Managed Services (VMS) model. Our VMS customers often engage our associate’s consultants on a project-to-project basis for specific business activities. HRS Global also invest in building image and identity in the local and international market.

RECOMMENDATION

When management establishes targets in their human resource plan, management should make sure that strategies are recognized to attain those targets.

We should think risk-ranking human resource gaps as a means of setting priorities given limited resources and to maximize results.

We should train staff by giving them training, internships so that they can work effectively and efficiently.

We should do recruitment of selection of staff on basis of their qualification, confidence level, technical skills, interviewing to determine his or her ability to perform the job.

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Questionnaire with answers

1. What are the selection criteria?

Answer: the HRSG provides a list of all the job requirements including desirable skills, attributes, experiences, qualification etc. that are necessary for a particular kind of job.From the organization's point of view the selection criteria helps to standardize the recruitment process.

2. What is your organization`s biggest strength?

Answer: The biggest strength of the organization is its friendly culture.the HRS global follows an open door policy where all the employees are allowed to share their opinions and the mistakes are taken as an experience, so that the employees can take interest in their work and feel stress free at work place.

3. What is out outsourcing?

Answer: In business world outsourcing is a process of contracting to third party(clients) in order to hand over the required number of employees to the clients to perform certain functions.

4. What is provident fund?

Answer: Provident fund is a benefit that companies provide to their employees in which a portion from the salaries of employees and a portion from the salary of the organization as a whole is deducted and added to the account of the employee.

5. What is gratuity fund?

Answer: Gratuity is the separation benefit in which the amount of the current salary(at the end of each year) is added in the account of the employee and then a lump sum amount of money is paid to the worker at the time of retirement.

6. What is your ultimate objective?

Answer: Our ultimate objective is to assist our clients make distinctive, substantial, and lasting improvements in their human capital management.

7. Do you motivate your employees?

Answer: Yes a lot if they had done a small work in an efficient manner we definitely motivate them in this way they work more efficient manner.

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8. As we have talk about the hiring what about the firing?

Answer: it depends on the situation. As we have never seen or fired someone.Our employees never give us chance to do this they are more energetic in their work 

9. How is the culture of your organization?

Answer: It is very friendly we do the open door policy for everyone. If we have some issues or queries we try to resolve it equally.

10. In which website or newspaper you all mostly send your job`s offer?

Answer: We send in many social websites like link den. We also send in magazines.In our website also that is www.hrsglobal.com.

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