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Training Report

on

e-Governance Project Life Cycle (eGLC)

Module for Officials of Uttarakhand

21st- 24th February 2012

Submitted by: State e-Governance Mission Team (SeMT), Uttarakhand

e-GLC Training Report

Table of Contents

Sl. No. Chapter Page No.

1. Acknowledgement…………………………………………… 2

2. Executive Summary…………………………………………. 3

3. Proceedings of the Training…………………………………. 4

4. Objectives……………………………………………………. 6

5. Training Approach…………………………………………... 7

6. Focus Areas………………………………………………….. 8

7. Participants………………………………………………….. 9

8. FeedBack Analysis…………………………………………. 13

9. Suggestions/Learnings……………………………………… 19

10. Suggested Modules………………………………………….. 20

11. List of Materials Distributed……………………………….. 21

Fig 1 Training Curriculum………………………………………… 16

Fig 2 Faculty………………………………………………………. 17

Fig 3 Facility Arrangement………………………………………... 17

Fig 4 Overall Training………………………………….................. 18

Annexure 1 Photo Gallery& Media Coverage…………………………… 22

Annexure 2 Administrative Approval…………………………………… 26

Page 1 of 27


1. Acknowledgement

This training would not have been possible without the kind support and help of many

individuals and organizations. We would like to extend our sincere thanks to all of them.

We are highly indebted to Department of Electronics and Information Technology (DEIT)

and National Institute for Smart Government (NISG) for their guidance and constant

supervision as well as for providing necessary information regarding the training.

We would like to express our gratitude towards Mr. S. Raju, Principal Secretary IT,

Government of Uttarakhand; Dr. R. Meenakshi Sundaram, Additional Secretary IT,

Government of Uttarakhand and Director, Information Technology Development Agency

(ITDA); Mr. Muniram, Senior Director, DEIT; Ms. Deepa Sengar, Director, Capacity Building

Management Cell, National e-Governance Division (NeGD) & Dr. Vashima Shubha also from

NeGD for their kind co-operation and encouragement.

We would also like to express our special gratitude and thanks to Mr. Ashis Sanyal and Retd.

Wing Commander A K Sriniwas for giving such a wonderful training session.

Our thanks and appreciation also goes to Ms. Sridevi Ayaluri and Mr. Siddharth Pareek from

NISG in developing the training and others who have willingly helped us out with their abilities.

Page 2 of 27


2. Executive Summary

State e-Governance Mission Team (SeMT), Uttarakhand has been in touch with various

departments for their IT projects. During the course of these interactions it was felt that the

departments lack Knowledge, Skills and Attitude (KSA) to successfully plan, implement and

monitor projects related to e-Governance. As a result a need was felt to have Capacity Building

sessions for the departments as a part of the ongoing Change Management strategy.

With this objective in mind State e-Governance Mission Team (SeMT), Uttarakhand organised

four days training session for the Officials of twenty five departments of Uttarakhand from 21st

February to 24th February 2012. The participants were divided into two batches of twenty five

each. The Specialized Training for e-Governance Programme (STeP) was conducted by National

Institute for Smart Government (NISG) in pursuance of the mandate given by Department of

Information Technology (DIT), Ministry of Communications & Information Technology,

Government of India (GoI), to develop human capacities by imparting training to officers from

Central and State/UT Government departments. STeP is one of the key components under the

National e-Governance Plan (NeGP) Capacity Building Scheme in India. Under the Capacity

building initiatives taken by SeMT the module of e-Governance Project life cycle (eGLC) was

delivered.

Page 3 of 27


3. Proceedings of the Training

The Inaugural session on 21st February 2012 was attended by Additional Secretary (IT),Uttarakhand and

Director ITDA, Dr. R. MeenakshiSundaram.The agenda for the session was as given below:

Day one

Time Topic Speaker

10.00 – 11.00 Introductions & Overview of the training Sh. AshisSanyal

Former Sr. Director, DIT, GoI

11:00 – 11:15 Tea Break

11:15 – 12:15 Introduction to e-Governance WgCdr A K Srinivas (Retd)

COO, SGI

Director- AIPER

12:15 – 1:30 Insight into e-Governance Project Life Cycle

Film on “Citizen Centric Service Delivery”

Sh. AshisSanyal

1:30 – 2:30 Lunch Break

2.30 – 3.30 Setting e-Government project vision and

objectives

Sh. AshisSanyal

3:30-3:45 Tea Break

3.45 – 4.30 Service identification and prioritization WgCdr A K Srinivas (Retd)

4.30 – 5.30 Project References

(Case studies –e-Seva, MCA-21)

Sh. AshisSanyal

WgCdr A K Srinivas (Retd)

Day two

9.30 – 9.45 Recap of the previous day WgCdr A K Srinivas (Retd)

9-45 – 10.45 Overview of NeGP

(Film)

Sh. AshisSanyal

11.00 – 11.15 Tea Break

11:15-12:15 Government Process Reengineering WgCdr A K Srinivas (Retd)

Page 4 of 27


12:15 –1:15 Business Models & Public Private Partnership Sh. AshisSanyal

1:15- 2.15 Lunch Break

2:.15- 3:15 Legal Framework

Data Digitization

Sh. AshisSanyal

3:.15- 3:30 Tea Break

3:30 –4:30 Addressing Change Management in

e-Governance Projects

Wg. Cdr A.K. Srinivas

4:30 – 5.00 Sum up Sh. AshisSanyal

WgCdr A K Srinivas (Retd)

Page 5 of 27


4. Objectives

The objectives of the Training were:

To accelerate implementation of the NeGP

To pave way for effective implementation of e-Governance in the state for the

benefit of all stakeholders

To develop competencies and skills in specialized areas of e-Governance for the

personnel working in Government

To equip Government officials with the necessary tools for conceptualizing,

developing, implementing and management of e-Governance projects

To leverage the existing institutional mechanism and expertise working in e-

Governance for knowledge sharing

Page 6 of 27


5. Training Approach

The methodology used for imparting training included various techniques. These included the

following:

Interactive and class room lectures

Case studies

Open House discussion

Group discussion/Brainstorming

Page 7 of 27


6. Focus Areas

The e-Governance Project Lifecycle (eGLC) module addressed the following:

1. Introduction to e-Governance

2. National e-Governance Plan

3. Different stages of the development lifecycle of an e-Gov project.

4. Setting e-Government project vision and objectives

5. Service Prioritization

6. Business Model & PPP

7. GPR & Legal framework

8. Change Management

9. e-Gov Project Case Studies

Page 8 of 27


7. Participants

Defaulter Participants List (Attended only on day 1)

1. Mr. A.S.Chauhan, Deptt. of Finance

2. Mr. Virendra Singh, Deptt. of Information and PR

3. Mr. S.C.Sharma, Deptt. of Rural Development

4. Mr. Shailendra Singh Bisht, Deptt. of Rural Development

Page 9 of 27

Batch 1 : 21st to 22nd February 2012

Sl. No. Departments Participants

1 Finance 1.Arunendra Singh Chauhan

2. Mr. RakeshVerma

2 Revenue 1. MayankBisht

2. Devendra Kumar

3 Panchayati Raj 1. Vipin Kumar(Jt.Director)

2. Mohd Mustafa Khan(DPRO,DDN)

4 Food and Civil

Supplies

1. Mahindra Singh Visen(DSO,DDN)

2. P.S.Pangtey(DSO,Hwr)

5 Rural Development 1. S.S.Bisht(Deputy Commissioner)

2. Dr. PrabhakarBebni(PMO PMURD)

3. S.C. Sharma (OSD)

6 Information

Technology

1. Devendra Singh Rawat,Task Force Manager (ITDA)

2. Gaurav Sharma,Subject Specialist (ITDA)

3. Vijay Kumar,SO

4. Vikas Gupta,Procurement Manager(ITDA)

7 Social

Welfare/SWC

1. ByomkeshDubey(SO)

2. G.R. Nautiyal(Distt Social Welfare Officer,Hwr)

8 Information & PR 1.Virendra Singh


Defaulter Departments (None attended the training from these departments)

1. Deptt. of Urban Development

2. Deptt. of Industrial Development

3. Deptt. of School Education

4. Deptt. of Secretariat Administration

Page 10 of 27


Batch 2 : 23rd to 24th February 2012

Sl. No. Department Participants

1 PWD 1. GauravThapliyal

2. Upendra Singh Rawat

2 Drinking Water 1. Vandana Rani

2. Umesh Chandra Naudiyal

3. Kapil Singh

3 Higher Education 1. Dr. Mritunjay Kumar Mishra

2. Dr. Satpal Singh Sahni

4 Home 1. EktaKoshyari

2. Rachna S. Srivastava

5 Personnel 1. Dishant Singh

6 Women Empowerment and Child

Development

1. PreetiVerma

2. Kamini Gupta

3. KshamaBahuguna

4. Narendra Singh Kathait

5. M.R.Khanduri

7 Medical,Health and Family Welfare 1. Dipti Mishra

2. Dr. Asha Singh

8 Energy 1. V.S.Rana

2.Sanjeev Kumar Gupta

3. S.P.Arya

4. NavneetChauhan

Page 11 of 27

e-GLC Training Report 5. Sanjaya Mittal

9 Forest 1. Ramesh Chandra

2. Sushil Kumar Lumiya

10 Disaster Management 1. Atul Kr. Singh

2. Narottam Kumar

11 Suraj&Janseva 1. Ajeet Singh

Defaulter Participants List (Attended only on day 1)

1. Ms. Ekta Koshyari, Police Head Quarters, Department of Home

2. Ms. Rachna S. Srivastava, Police, Department of Home

Defaulter Departments (None attended the training from these departments)

1. Department of Transport

2. Department of Agriculture

3. Department of Tourism

Page 12 of 27


8. Feed Back Analysis

Sl. No. Attribute Department

Departmental

Rating

Grand

Rating

1 Training

Curriculum

(25 marks)

Finance/Revenue 19.5

20.93

Panchayati Raj 24

Food and Civil Supplies 20.5

Rural Development 20

Information Technology 21.3

Social Welfare/SWC 19.5

PWD 21

Drinking Water 21.7

Higher Education 20.5

Personnel 18

Women Empowerment and Child

Development 21.5

Medical,Health and Family

Welfare 22.5

Energy 21.4

Forest 20.5

Disaster Management 21

Suraj&Janseva 22

2 Faculty

(30 marks)

Finance/Revenue 27 27.43

Panchayati Raj 30

Food and Civil Supplies 28



Page 13 of 27

e-GLC Training Report Social Welfare/SWC 25.5

PWD 28

Drinking Water 28

Higher Education 25.5

Personnel 27


Development 27.5


Welfare 30

Energy 27.2

Forest 25.5

Disaster Management 27

Suraj&Janseva 30

3 Facility

Arrangements

(20 marks)

Finance/Revenue 11 16.1

Panchayati Raj 18




Social Welfare/SWC 16

PWD 14.5

Drinking Water 16.7

Higher Education 15

Personnel 17


Development 18.3


Welfare 15

Energy 16.4

Forest 18

Disaster Management 16.5

Page 14 of 27

e-GLC Training Report Suraj&Janseva 16

4 Overall Training

(40 marks)

Finance/Revenue 30

32.43

Panchayati Raj 39




Social Welfare/SWC 30.5

PWD 31

Drinking Water 37.7

Higher Education 29

Personnel 26


Development 35.5


Welfare 37

Energy 33

Forest 30.5

Disaster Management 28.5

Suraj &Janseva 37

Methodology adopted for calculating the ratings on the basis of feedback provided is as below:

1. Each attribute’s rating is calculated separately.

2. For each attribute every department’s individual rating is calculated by taking the

aggregate of all the participants and dividing it by the number of participants from

the department.

3. Then the aggregate of all the departments for that attribute was taken.

4. Finally the grand rating for an attribute was deduced by dividing the aggregate

with the number of departments.

Page 15 of 27


Example: Say for attribute Training Curriculum first the rating of each department was

calculated by calculating the aggregate of all the participants from that department. Then

the grand rating was deduced by aggregating the ratings of all the departments.

Fig 1: Training Curriculum

Page 16 of 27


Fig 2: Faculty

Page 17 of 27

e-GLC Training Report Fig 3: Facility Arrangements

Fig 4: Overall Training

The table below depicts the abbreviations and their ful forms which have been used in the above

graphs.

Sl. No. Abbreviation Full Department Name

1 Fin/Rev Finance/Revenue2 PR Panchayati Raj3 F&CS Food and Civil Supplies4 RD Rural Development5 IT Information Technology6 SWD Social Welfare/SWC7 PWD PWD8 DW Drinking Water9 HE Higher Education10 Personnel Personnel

11 WECD Women Empowerment and Child Development

Page 18 of 27

e-GLC Training Report 12 MHFW Medical, Health and Family Welfare13 Energy Energy14 Forest Forest15 DM Disaster Management16 S&J Suraj&Janseva

Page 19 of 27


9. Suggestions/Learnings

The following are the suggestions / learnings coming out of the feedback provided

by the participants.

1. Duration of the training to be atleast five days.

2. Training to be imparted on regular basis.

3. Location of training to be outside the Capital/State.

4. Online training to showcase the Best Practices of other States.

5. Training to be Department specific.

6. Training Material to be in Hindi language.

7. Training for Higher Officials.

8. Inclusion of more Case Studies

9. Departmental segregation into three services for the purpose of training:

a) Economic Services

b) Social Services

c) General Services

10. Sessions for Political Leadership.

11. Refresher Trainings to be conducted from time to time.

12. Inclusion of Group Presentations.

13. Departmental Coordination with SeMT.

Page 20 of 27


10. Suggested Modules

The modules for which participants wanted trainings as per their feedback are as below:

1) Government Process Reengineering (GPR)

2) Public Private Partnership Model (PPP)

3) Change Management

4) Legal Aspects

5) Project Management

Page 21 of 27


11. List of Materials distributed to the Participants

1. Training Kit including the following:

(a) Bag

(b) Pen

(c) Reading Material

(d) Note Pad

2. Group Photograph

3. Certificates

Page 22 of 27

e-GLC Training Report Annexure-1

PHOTO GALLERY

Batch 1

Batch 2

Page 23 of 27


Inauguration by Additional Secretary (IT) Dr.R.MeenakshiSundaram

Session in progress

Page 24 of 27


Closing ceremony by Principal Secretary (IT) Mr. S. Raju

Page 25 of 27


Media Coverage

Page 26 of 27

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