iterative innovation - lean ux in the enterprise
DESCRIPTION
Presentation from 3/1/13 Lean Day UX conference. How small, iterative changes to your company's UX process can lead to bigger success.TRANSCRIPT
Iterative Innovation small guerilla projects can lead to big successes
Emily Holmes Director, K12 User Experience @uxemily
2011 UX
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UX 2013 Gaining momentum
Release to customers
Development
SpecificaMon
Interface design
Release to customers
Development
Prototype & validate
Customer research
Moving upstream 2011 2013
• Only takes a few hours • Doesn’t cost anything • Gets feedback directly from students
School visit Persona workshop FIRST UI HiRE
• Sped up the whole project • Ended opinion-‐based internal debate
FIRST UI HiRE School visit Persona workshop
Design studio School visit FIRST UI HiRE Persona workshop
• MulMple departments • Only takes 2 hours • A chance to share their ideas • We want to hear about their experiences
Design studio School visit FIRST UI HiRE Persona workshop
• Incredible cross-‐department discussion • Exposed great stories and informaMon • Sense of common purpose
Design studio Partner in crime Persona workshop scenarios
• Only takes 2 hours • It’s fun • We want their help with design!
Design studio Partner in crime Persona workshop scenarios
• It WAS fun! • Fostered collaboraMon and great ideas • People appreciate knowing their ideas maYer • People started to understand UX • Changed the road map
Design studio Partner in crime scenarios
• PM was included as a partner • It’s just a couple of phone calls • It’s cheaper to validate now
User research
Design studio Partner in crime scenarios
• OpMmized the scope of work • Customers loved being included • PM loved talking to customers • PM saw UX as a helpful partner
User research
Partner in crime scenarios
• Fast and free • Eliminate misunderstandings about the project • Enable simple validaMon cycles
User research Lean startup
User research Partner in crime scenarios Lean startup
• Project was smooth and efficient • Saved money by eliminaMng extraneous scope • Customers loved the process and the product • PM saw value in Lean UX tools
User research Lean UX coaching Lean startup
• It worked on CTE and other projects • Customer response has been very posiMve • TesMng early and o]en saves Mme and money • We can try it with a contractor
scenarios
User research Lean UX coaching Lean startup
• Customer feedback is very helpful • Research can find the right problem to solve • It gets people out of the building
scenarios
User research Lean UX coaching Lean startup
• Provide soluMons to familiar problems • Use short case studies that are quick to read
Lean UX coaching Lean startup Next?
• Only takes 2 days • Gets PMs, engineers and UX to collaborate • Provides a neutral perspecMve
Lean UX coaching Lean startup
• People got it • Reinforced what our own UX team had been saying • PMs agreed that UX should be their partners • The team wants to work in cross-‐funcMonal pods
Next?
• UX is at the forefront • Lean UX is the way we do things • Co-‐designing with teenagers
New products
• Pick one project at a Mme • More build-‐measure-‐learn • IteraMve design and development • Scenarios, story maps and MVPs keep the focus on the customer
Legacy product