www.iso.org

International Organization for Standardization

http://en.wikipedia.org/w/index.php?title=File:ISO_english_logo.svg&page=1

WORLD STANDARDS DAY - 14 OCTOBER

Less waste, better results - Standards increase efficiency

• ISO (International Organization forStandardization) is the world's largest developer andpublisher of International Standards.

•ISO has developed over 18,500 InternationalStandards on several different subjects.

•ISO is a network of national standards institutesacross 162 countries.

• There is one member per country.

•While ISO is not a government organization,many of its member institutes are part of thegovernmental structure of their countries.

•Other members are from the private sector.

•The word ISO is derived from the Greek wordISOS meaning „equal'.

• The International Organization forStandardization (ISO) was founded in 1947.

ISO claims that their organization “…. to

be reached on solutions that meet both the

requirements of business and the broader

needs of society.”

Overview of ISO

9000 and ISO 14000

ISO 9000 and ISO 14000 IN BRIEF

• ISO 9000 and ISO 14000 are among ISO's mostwell known standards ever.

• They are implemented by more than a millionorganizations in some 175 countries.

• ISO 9000 helps organizations to implementquality management.

• ISO 14000 helps organizations to implementenvironmental management.

QUALITY MANAGEMENT

• ISO 9000 is for Quality Management.

• Quality refers to all those features of a product (orservice) which are required by the customer.

• Quality management means what the organizationdoes to enhance customer satisfaction, and achievecontinual improvement of its performance.

•ISO 9000 is a series of international qualitystandards developed by the InternationalOrganization for Standardization.

•More than 100 countries now recognize the 9000series.

•The standards provide guidance and tools forcompanies and organizations who want to ensurethat their products and services consistently meetcustomer‟s requirements,

Principle’s of tqm -9000

FOCUS ON CUSTOMER

PROVIDE LEADERSHIP

CONTINUAL IMPROVEMENT

DECISION MAKING

MUTUALLY BENEFICIAL SUPPLIER RELATIONSHIPS