itft-total quality mangement
DESCRIPTION
total quality managementTRANSCRIPT
TOTAL QUALITY MANAGEMENT
Total Quality Management (TQM)
• “Maximum user satisfaction at minimum cost”
• “TQM is both a philosophy and a set of guiding principles that represent the foundation of a continuously improving organisation.”
• Quality is determined by the combined efforts of various departments such as design, process planning, engineering, purchase, production and inspection.
• The golden rule of TQM “Do unto others as you would have do unto you”.
TOTAL QUALITY MANAGEMENT (TQM)
ELEMENTS or PILLARS OF TQM
1) Top Management’s commitment to quality
2) Customer focus of the organisation
3) Employee improvement and empowerment
4) Training of employees5) Process focus and
improvement
6) Continuous improvement7) Measurement of
performance8) Benchmarking9) Teams10) Inventory Management11) Communication12) Quality Costs
TOTAL QUALITY MANAGEMENT (TQM)
TOTAL QUALITY MANAGEMENT (TQM)
TOTAL QUALITY MANAGEMENT (TQM)
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