itil 4 , devops and agile, it's a brave new world!...itil 4 ®, devops and agile, it's a...
TRANSCRIPT
Stéphane JORET • BCS CMSG Conference • London, 15th May 2019
ITIL 4®, DevOps and agile, it's a brave new world!ITIL® is a registered trade mark of AXELOS Limited
Contents
1. Overview of ITIL 42. DevOps, agile and ITSM together3. Asset and CI separated for the better4. Next steps
© Liscience 2019unless otherwise stated
Flexible, practical and a strong focus on common sense
1. O
verv
iew
of I
TIL
4
3 Copyright © AXELOS Limited 2019. Used under permission of AXELOS Limited. All rights reserved.
© Liscience 2019unless otherwise stated
End-to-end value co-creation with IT-enabled services
1. O
verv
iew
of I
TIL
4
4
• The ITIL Service Value System (SVS) allows breaking siloes• Its central element is an operating model: the service value chain
Copyright © AXELOS Limited 2019. Used under permission of AXELOS Limited. All rights reserved.
© Liscience 2019unless otherwise stated
• These principles are also reflected in many other frameworks, methods, standards, philosophies, and/or bodies of knowledge, such as Lean, Agile, DevOps, and COBIT
• No hierarchy between these principles to be applied as widely as possible without censorship
1. O
verv
iew
of I
TIL
4 ITIL guiding principles to facilitate any initiative
5 Copyright © AXELOS Limited 2019. Used under permission of AXELOS Limited. All rights reserved.
Of course, they can make service configuration management successful
© Liscience 2019unless otherwise stated
Configuration management in multi-sourcing contexts
1. O
verv
iew
of I
TIL
4
6 Copyright © AXELOS Limited 2019. Used under permission of AXELOS Limited. All rights reserved.
The four dimensions, because the process is not enough
The service relationship model, because everything is connected
© Liscience 2019unless otherwise stated
ITIL practices consider the 4 dimensions
1. O
verv
iew
of I
TIL
4
7 Copyright © AXELOS Limited 2019. Used under permission of AXELOS Limited. All rights reserved.
Contents
1. Overview of ITIL 42. DevOps, agile and ITSM together3. Asset and CI separated for the better4. Next steps
© Liscience 2019unless otherwise stated
2. D
evO
ps, a
gile
and
IT
SM to
geth
er Change control practice
9
• Scope of change control specific to each organization:
• Infrastructure• Applications• Documentation• Process• Supplier relationships• Any other aspect that may impact a
product or service
Copyright © AXELOS Limited 2019. Used under permission of AXELOS Limited. All rights reserved.
© Liscience 2019unless otherwise stated
Change authority2.
Dev
Ops
, agi
le a
nd
ITSM
toge
ther
10 Copyright © AXELOS Limited 2019. Used under permission of AXELOS Limited. All rights reserved.
© Liscience 2019unless otherwise stated
Change schedule2.
Dev
Ops
, agi
le a
nd
ITSM
toge
ther
11 Copyright © AXELOS Limited 2019. Used under permission of AXELOS Limited. All rights reserved.
© Liscience 2019unless otherwise stated
Release management practice2.
Dev
Ops
, agi
le a
nd
ITSM
toge
ther
12 Copyright © AXELOS Limited 2019. Used under permission of AXELOS Limited. All rights reserved.
© Liscience 2019unless otherwise stated
2. D
evO
ps, a
gile
and
IT
SM to
geth
er Deployment management practice
13
• Works closely with:• Release management• Change control
• In some organizations the term ‘provisioning’ is used to describe the deployment of infrastructure, and deployment is only used to mean software deployment, but in this case the term deployment is used to mean both
Copyright © AXELOS Limited 2019. Used under permission of AXELOS Limited. All rights reserved.
© Liscience 2019unless otherwise stated
Traditional/waterfall and Agile/DevOps environments2.
Dev
Ops
, agi
le a
nd
ITSM
toge
ther
14 Copyright © AXELOS Limited 2019. Used under permission of AXELOS Limited. All rights reserved.
Traditional/waterfall environment
Agile/DevOps environment
Contents
1. Overview of ITIL 42. DevOps, agile and ITSM together3. Asset and CI separated for the better4. Next steps
© Liscience 2019unless otherwise stated
3. A
sset
and
CI
sepa
rate
d fo
r the
bet
ter IT asset management practice
16 Copyright © AXELOS Limited 2019. Used under permission of AXELOS Limited. All rights reserved.
© Liscience 2019unless otherwise stated
3. A
sset
and
CI
sepa
rate
d fo
r the
bet
ter Scopes and types of asset management
17 Copyright © AXELOS Limited 2019. Used under permission of AXELOS Limited. All rights reserved.
• Typical scope• Software• Hardware• Client devices• Networking• Cloud services
• May also include• Non-IT assets such
as buildings• Information• Operational
technology (OT) including devices that are part of the IoT
© Liscience 2019unless otherwise stated
• Configuration items (CI)• How they are configured• Their relationships
• Information about dependencies between services
• High-level view often called service map or service model
• Forms part of the service architecture
3. A
sset
and
CI
sepa
rate
d fo
r the
bet
ter Service configuration management practice
18 Copyright © AXELOS Limited 2019. Used under permission of AXELOS Limited. All rights reserved.
© Liscience 2019unless otherwise stated
• Caution: potentially sensitive data• Access to CIs from other practice records: incidents, problems,
changes...• Choice of configuration data to be maintained according to the needs• Many implementation options
• Single CMDB for the whole organization or distributed across several sources• Federated CMDBs to provide an integrated view• Separate data stores for asset management data, configuration details, service
catalogue information, and high-level service models
3. A
sset
and
CI
sepa
rate
d fo
r the
bet
ter CMDB and CMS
19 Copyright © AXELOS Limited 2019. Used under permission of AXELOS Limited. All rights reserved.
© Liscience 2019unless otherwise stated
IT asset and configuration item3.
Ass
et a
nd C
I se
para
ted
for t
he b
ette
r
20 Copyright © AXELOS Limited 2019. Used under permission of AXELOS Limited. All rights reserved.
A detail that makes all the difference...
…and frees configuration managers for many ITAM considerations such as finance, purchase, contracts, compliance…
Sommaire
1. Overview of ITIL 42. DevOps, agile and ITSM together3. Asset and CI separated for the better4. Next steps
© Liscience 2019unless otherwise stated
• They are designed as a toolkit• Fully integrated with all ITIL 4 components• To be adopted to go fast• To be adapted to fit each organization’s objectives
• Each will provide implementation guidance about specific• Concepts, success factors, KPI’s and other general information• Processes, activities, contribution to service value chain…• Needed competences and roles, organizational solutions…• Information objects, tooling, automation…• Sourcing considerations, relationships with third parties…
• The first four draft practice guides were reviewed by the community until the 10th of May
4. N
ext s
teps Upcoming ITIL 4 practice guides
22
© Liscience 2019unless otherwise stated
• 34 practice guides will be progressively released• Until the beginning of 2020• To cover the full spectrum described in the Foundation book• And provide necessary content for the certification scheme
• Jan ØBERG (Denmark) and Stéphane JORET (France) are in charge of writing the IT Asset Management practice guide
4. N
ext s
teps New content progressively released
23
Stéphane JORETSenior expert consultant
[email protected]://fr.linkedin.com/in/sjoret
ITIL® 4 Foundationwith certification exam
ITIL® 4 Foundationwithout certification exam
Review of ITIL® 4 Foundationwith certification exam
Discovery of ITIL® 4
Early 2019, our training courses switch from ITIL® v3 to ITIL® 4
Customized ITIL® e-learning video
IT Asset Management Foundationwith certification exam
ITIL® 4 educational packagefor training organizations
Find our offers and expert opinions on www.liscience.com
• Only contributor to ITIL 4 in France• Co-author of the upcoming ITIL 4
practice guide for ITAM