ITIL and the Private Cloud

Gareth James and Mark DowlingTechnical & Service Management ConsultantsMicrosoft Services

SIM212

Agenda

Observations of Change Management in PracticeWhat is needed from Change Management

The Private Cloud PerspectiveThe IT Pro Perspective

A New ParadigmScenario walkthrough – make it real with people, process and technology

Change ManagementWhat is it?

A decision making processBalance Cost, Benefit and RiskCo-ordinate changes to minimize impactSupported by Evaluation, Configuration Management and Release & Deployment Management

General ObservationsChange Management in practice

The GoodFewer catastrophic implementation failuresChanges are better communicated to the business

The BadProcess can be cumbersome, lacking flexibility and agilityProcess is not consistently appliedNot enough standard changes

The UglyStaff will avoid the processTrue accountability is hard to ascertain

The Change Advisory BoardA Tuesday Afternoon Ritual

A cast of thousandsTechnical versus Business discussionSet meeting scheduleRelease communication platform

Private Cloud PerspectiveSupportive ITSM Processes

Reduced costIncreased agilityMovement to Public Cloud

IT Pro PerspectiveWhat do I need for the processes?

Integrated with the systems I useNeeds to be ‘out of the way’Needs to be rapid and on-demandNot all requests are created equal – fit for purpose

LESS MEETINGS

A New ParadigmChange Management supporting Private Cloud

Devolve Accountability and Decision MakingEstablish CABs as and when neededCreate Standard Change procedures Change Management requirements must be baked inUse technology to automate workflows

demo

Gareth James and Mark DowlingTechnical & Service Management ConsultantsMicrosoft Services

‘Make it Real’ scenarios

New Project – Major ChangeDemo Key Points

Conventional Change Management Process is adhered toAccountability is definedCAB is established as requiredProcess compliance is achieved while focus remains on executionTechnology used to ensure business requirements are met

demo

Gareth James and Mark DowlingTechnical & Service Management ConsultantsMicrosoft Services

‘Make it Real’ scenarios

Standard ChangeDemo Key Points

Devolved AccountabilityCustomised workflow that maintains process compliancePrivate Cloud benefits are maintainedApplication of change management consistent between operations and projects

Related ContentBreakout Sessions

SIM311 - How to Architect the Private CloudSIM313 - Best Practices for Orchestrator Runbook AuthoringSIM321 - Enabling Mature Self Service with System Center 2012SIM332 - Private Cloud Service Delivery and Automation with Microsoft System Center 2012

Hands-on LabsSIMILL106 - Getting Started with System Center 2012 – Service Manager

Related Certification ExamExam 70-246 - Monitoring and Operating a Private Cloud with Microsoft System Center 2012

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