itil foundation complete certification kit- essential study guide and elearning program - fourth...
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 Real-world scenarios that describe what you've learned in the context of service solutions. These include thought- provoking questions to challenge your thinking and understanding. https://store.theartofservice.com/itilr-2011-foundation-complete-certification-kit-essential-study-guide-and-elearning-program-fourth-edition-special-offer-for-new-subscribers.htmlTRANSCRIPT
ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 The ITIL Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL Foundation exam, whether they be first-time ITIL learners or seasoned IT professionals.
Still a number one best-seller for IT Management from Amazon.com to Barnes and Noble and many more, this Fourth edition has refreshed the study
guide and online learning program with its updated, inspiring, and detailed plan for passing your ITIL Foundation exam on the first attempt.
With new examples, instructions, and cautionary advice, the ITIL Foundation Complete Certification
Kit is, to quote numerous ITIL certified clients, "the gold standard of ITIL Certification."
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 As the industry standard in terms of Process, Service and Lifecycle Management for IT, the
ITIL Foundation exam is the most popular entry-level certification, particularly for
individuals switching from another career to IT. This kit prepares you for the certification
exam by offering valuable information on the ITIL framework, ITIL certification and IT Service Management as a practice. This
certification kit contains both the study guide and access to our online program that
together provides everything you need to prepare for the ITIL Foundation certification
exam, including:https://store.theartofservice.com/itilr-2011-foundation-complete-certification-kit-essential-study-guide-and-elearning-program-fourth-edition-special-offer-for-new-subscribers.html
ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Real-world scenarios that describe what you've learned in the context of
service solutions. These include thought-provoking questions to
challenge your thinking and understanding.
https://store.theartofservice.com/itilr-2011-foundation-complete-certification-kit-essential-study-guide-and-elearning-program-fourth-edition-special-offer-for-new-subscribers.html
ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Section reviews for each chapter to help you zero in on what you need to know
and practice exam questions.
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 A Real-World Guide to ITIL 2011 Skills. Key information and real-world
examples organized around the actual day-to-day tasks and
challenges you'll face in the field of IT Service Management.
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Ability to assess what you've learned with challenging ITIL
Foundation exam style questions.
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Adobe Flash presentations that you can view and replay as many times as required, facilitated by certified
ITIL trainers who explain each of the topics and concepts of ITIL.
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Materials developed on the specific syllabus and exam criteria - so that you can be confident in achieving exam
success on your first attempt.
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 This new Expanded and Updated edition
includes:
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Content updated to match syllabus 4 - processes and
other content areas all provided for in both the book and elearning presentations
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 More in-depth exam prep, e.g. answer guides for all exam
questions
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 More content depth in a number of areas
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 The ITIL Foundation course will be of interest
to:
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Individuals who require a basic understanding of the ITIL framework;
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Individuals who need understanding of how ITIL
can be used to enhance the quality of IT service
management within an organization;
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 IT professionals or others working within an organization that has
adopted the ITIL framework and who need to be informed about, or
contribute to an ongoing service improvement programme.
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 A typical role includes (but is not restricted to): IT Management, IT Consultants, Help Desk Officers,
Business managers, Service Desk and IT Support Staff
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Which ITIL concepts are covered in this course?
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 The Foundation Certificate enables participants to
understand the basic terms, concepts and relationships between the ITIL processes
and functions.
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 The Service Lifecycle
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Essential terminology
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Service Strategy
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Service Strategy Processes: Financial Management for IT
Services, Service Portfolio Management, Business
Relationship Management
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Service Design
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Design Coordination & Service Level Management
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Service Catalog Management & Supplier Management
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Capacity Management and Availability Management
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 IT Service Continuity Management &
Information Security Management
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Service Transition, Transition Planning
& Support and Knowledge
Managementhttps://store.theartofservice.com/itilr-2011-foundation-complete-certification-kit-essential-study-guide-and-elearning-program-fourth-edition-special-offer-for-new-subscribers.html
ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Service Asset & Configuration Management
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Change Management
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Release & Deployment Management
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Service Operation
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Service Desk
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Other Functions
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Event Management
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Incident Management
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Problem Management
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Request Fulfilment & Access Management
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Continual Service Improvement
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 The Seven-Step Improvement Process
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Service Automation
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Pre-requisites:
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 There are no pre-requisites for the Foundation program but a basic IT
literacy and knowledge of IT services is desirable. Candidates must supply
identification confirmation at the time of course registration.
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Contact Hours
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 The recommended minimum contact hours for the eLearning course
is 18.
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 The program combines short presentations supported by accredited
trainer audio. There are also quizzes and exercises (marking scheme provided) to
ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help
to prepare for the multiple-choice AXELOS examination.
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 This program is an eLearning Program, your access details to the eLearning course are in the book.
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Program Materials:
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Multimedia presentations;
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Downloadable resources (PDF documents)
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 End of module review questions to assess your content knowledge; and
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 A full 40 question sample exam to
assist in your exam preparation.
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 About the Examination:
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 It is recommended that students should complete at least 18 hours of
personal study by reviewing the syllabus and the ITIL Foundation
book in preparation for the examination.
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 The syllabus can be downloaded from:
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 http://www.itil-officialsite.com/Qualifications/
ITILQualificationLevels/ITILFoundation.aspx
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 The exam is a closed book exam with forty (40) multiple choice
questions.
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Exam duration is a maximum 60 minutes for all candidates in their respective language
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Pass score is 26/40 or 65%
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Project Management Institute
Professional Development Units
(PDUs) = 18https://store.theartofservice.com/itilr-2011-foundation-complete-certification-kit-essential-study-guide-and-elearning-program-fourth-edition-special-offer-for-new-subscribers.html
ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Is this course accredited?
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Yes! AXELOS/CSME, the official ITIL accreditors, have accredited this
course and the instructors who teach it as providing high-quality training in
IT Service Management.
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Editorial Reviews:
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Read the book, took the online course and test, PASSED.
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 This ITIL exam prep book and course are an invaluable study aid for passing the ITIL
Foundation exam. Highly recommended.
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 I've been an IS project manager for over 10 years. I've studied ITIL
materials in preparation, but took no courses or workshops. I studied this book and its accompanying course for 10 days immediately preceding my exam. Read the book about 3
times.
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 I took the ITIL Foundation exam and got 98% of the questions correct. I think that the study tips in the book and course helped me get about 15-20 questions right that I might have
otherwise missed. (your mileage may vary).
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 The book and course made me confident in sitting the exam, and is the best such book that I've come across.
https://store.theartofservice.com/itilr-2011-foundation-complete-certification-kit-essential-study-guide-and-elearning-program-fourth-edition-special-offer-for-new-subscribers.html
ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Worth it especially since you have access to the online
learning component asv well.
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Good focus on ITIL's processes (things important
to ITIL Foundation and passing the test that your experience in IT may not
help you)
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 Highly recommended, I
passed in one go!
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
1 ITIL is a registered trade mark of AXELOS Limited
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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-
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