itil foundation complete certification kit- essential study guide and elearning program - fourth...

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL Foundation exam, whether they be first-time ITIL learners or seasoned IT professionals. Still a number one best-seller for IT Management from Amazon.com to Barnes and Noble and many more, this Fourth edition has refreshed the study guide and online learning program with its updated, inspiring, and detailed plan for passing your ITIL Foundation exam on the first attempt. With new examples, instructions, and cautionary advice, the ITIL Foundation Complete Certification Kit is, to quote numerous ITIL certified clients, "the gold standard of ITIL Certification." https://store.theartofservice.com/itilr-2011-foundation-complete-certification-kit-essential-study-guide-and-elearning- program-fourth-edition-special-offer-for-new-subscribers.html

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 Real-world scenarios that describe what you've learned in the context of service solutions. These include thought- provoking questions to challenge your thinking and understanding. https://store.theartofservice.com/itilr-2011-foundation-complete-certification-kit-essential-study-guide-and-elearning-program-fourth-edition-special-offer-for-new-subscribers.html

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Page 1: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 The ITIL Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL Foundation exam, whether they be first-time ITIL learners or seasoned IT professionals.

Still a number one best-seller for IT Management from Amazon.com to Barnes and Noble and many more, this Fourth edition has refreshed the study

guide and online learning program with its updated, inspiring, and detailed plan for passing your ITIL Foundation exam on the first attempt.

With new examples, instructions, and cautionary advice, the ITIL Foundation Complete Certification

Kit is, to quote numerous ITIL certified clients, "the gold standard of ITIL Certification."

https://store.theartofservice.com/itilr-2011-foundation-complete-certification-kit-essential-study-guide-and-elearning-program-fourth-edition-special-offer-for-new-subscribers.html

Page 2: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 As the industry standard in terms of Process, Service and Lifecycle Management for IT, the

ITIL Foundation exam is the most popular entry-level certification, particularly for

individuals switching from another career to IT. This kit prepares you for the certification

exam by offering valuable information on the ITIL framework, ITIL certification and IT Service Management as a practice. This

certification kit contains both the study guide and access to our online program that

together provides everything you need to prepare for the ITIL Foundation certification

exam, including:https://store.theartofservice.com/itilr-2011-foundation-complete-certification-kit-essential-study-guide-and-elearning-program-fourth-edition-special-offer-for-new-subscribers.html

Page 3: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Real-world scenarios that describe what you've learned in the context of

service solutions. These include thought-provoking questions to

challenge your thinking and understanding.

https://store.theartofservice.com/itilr-2011-foundation-complete-certification-kit-essential-study-guide-and-elearning-program-fourth-edition-special-offer-for-new-subscribers.html

Page 4: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Section reviews for each chapter to help you zero in on what you need to know

and practice exam questions.

https://store.theartofservice.com/itilr-2011-foundation-complete-certification-kit-essential-study-guide-and-elearning-program-fourth-edition-special-offer-for-new-subscribers.html

Page 5: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 A Real-World Guide to ITIL 2011 Skills. Key information and real-world

examples organized around the actual day-to-day tasks and

challenges you'll face in the field of IT Service Management.

https://store.theartofservice.com/itilr-2011-foundation-complete-certification-kit-essential-study-guide-and-elearning-program-fourth-edition-special-offer-for-new-subscribers.html

Page 6: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Ability to assess what you've learned with challenging ITIL

Foundation exam style questions.

https://store.theartofservice.com/itilr-2011-foundation-complete-certification-kit-essential-study-guide-and-elearning-program-fourth-edition-special-offer-for-new-subscribers.html

Page 7: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Adobe Flash presentations that you can view and replay as many times as required, facilitated by certified

ITIL trainers who explain each of the topics and concepts of ITIL.

https://store.theartofservice.com/itilr-2011-foundation-complete-certification-kit-essential-study-guide-and-elearning-program-fourth-edition-special-offer-for-new-subscribers.html

Page 8: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Materials developed on the specific syllabus and exam criteria - so that you can be confident in achieving exam

success on your first attempt.

https://store.theartofservice.com/itilr-2011-foundation-complete-certification-kit-essential-study-guide-and-elearning-program-fourth-edition-special-offer-for-new-subscribers.html

Page 9: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 This new Expanded and Updated edition

includes:

https://store.theartofservice.com/itilr-2011-foundation-complete-certification-kit-essential-study-guide-and-elearning-program-fourth-edition-special-offer-for-new-subscribers.html

Page 10: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Content updated to match syllabus 4 - processes and

other content areas all provided for in both the book and elearning presentations

https://store.theartofservice.com/itilr-2011-foundation-complete-certification-kit-essential-study-guide-and-elearning-program-fourth-edition-special-offer-for-new-subscribers.html

Page 11: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 More in-depth exam prep, e.g. answer guides for all exam

questions

https://store.theartofservice.com/itilr-2011-foundation-complete-certification-kit-essential-study-guide-and-elearning-program-fourth-edition-special-offer-for-new-subscribers.html

Page 12: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 More content depth in a number of areas

https://store.theartofservice.com/itilr-2011-foundation-complete-certification-kit-essential-study-guide-and-elearning-program-fourth-edition-special-offer-for-new-subscribers.html

Page 13: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 The ITIL Foundation course will be of interest

to:

https://store.theartofservice.com/itilr-2011-foundation-complete-certification-kit-essential-study-guide-and-elearning-program-fourth-edition-special-offer-for-new-subscribers.html

Page 14: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Individuals who require a basic understanding of the ITIL framework;

https://store.theartofservice.com/itilr-2011-foundation-complete-certification-kit-essential-study-guide-and-elearning-program-fourth-edition-special-offer-for-new-subscribers.html

Page 15: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Individuals who need understanding of how ITIL

can be used to enhance the quality of IT service

management within an organization;

https://store.theartofservice.com/itilr-2011-foundation-complete-certification-kit-essential-study-guide-and-elearning-program-fourth-edition-special-offer-for-new-subscribers.html

Page 16: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 IT professionals or others working within an organization that has

adopted the ITIL framework and who need to be informed about, or

contribute to an ongoing service improvement programme.

https://store.theartofservice.com/itilr-2011-foundation-complete-certification-kit-essential-study-guide-and-elearning-program-fourth-edition-special-offer-for-new-subscribers.html

Page 17: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 A typical role includes (but is not restricted to): IT Management, IT Consultants, Help Desk Officers,

Business managers, Service Desk and IT Support Staff

https://store.theartofservice.com/itilr-2011-foundation-complete-certification-kit-essential-study-guide-and-elearning-program-fourth-edition-special-offer-for-new-subscribers.html

Page 18: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Which ITIL concepts are covered in this course?

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Page 19: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 The Foundation Certificate enables participants to

understand the basic terms, concepts and relationships between the ITIL processes

and functions.

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Page 20: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 The Service Lifecycle

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Page 21: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Essential terminology

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Page 22: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Service Strategy

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Page 23: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Service Strategy Processes: Financial Management for IT

Services, Service Portfolio Management, Business

Relationship Management

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Page 24: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Service Design

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Page 25: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Design Coordination & Service Level Management

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Page 26: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Service Catalog Management & Supplier Management

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Page 27: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Capacity Management and Availability Management

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Page 28: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 IT Service Continuity Management &

Information Security Management

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Page 29: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Service Transition, Transition Planning

& Support and Knowledge

Managementhttps://store.theartofservice.com/itilr-2011-foundation-complete-certification-kit-essential-study-guide-and-elearning-program-fourth-edition-special-offer-for-new-subscribers.html

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Service Asset & Configuration Management

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Change Management

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Release & Deployment Management

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Service Operation

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Service Desk

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Other Functions

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Page 36: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Event Management

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Incident Management

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Problem Management

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Request Fulfilment & Access Management

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Page 40: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Continual Service Improvement

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Page 41: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 The Seven-Step Improvement Process

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Service Automation

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Page 43: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Pre-requisites:

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Page 44: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 There are no pre-requisites for the Foundation program but a basic IT

literacy and knowledge of IT services is desirable. Candidates must supply

identification confirmation at the time of course registration.

https://store.theartofservice.com/itilr-2011-foundation-complete-certification-kit-essential-study-guide-and-elearning-program-fourth-edition-special-offer-for-new-subscribers.html

Page 45: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Contact Hours

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Page 46: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 The recommended minimum contact hours for the eLearning course

is 18.

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Page 47: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 The program combines short presentations supported by accredited

trainer audio. There are also quizzes and exercises (marking scheme provided) to

ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help

to prepare for the multiple-choice AXELOS examination.

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Page 48: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 This program is an eLearning Program, your access details to the eLearning course are in the book.

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Page 49: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Program Materials:

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Page 50: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Multimedia presentations;

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Downloadable resources (PDF documents)

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 End of module review questions to assess your content knowledge; and

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Page 53: ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers- 1 The ITIL

ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 A full 40 question sample exam to

assist in your exam preparation.

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 About the Examination:

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 It is recommended that students should complete at least 18 hours of

personal study by reviewing the syllabus and the ITIL Foundation

book in preparation for the examination.

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 The syllabus can be downloaded from:

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 http://www.itil-officialsite.com/Qualifications/

ITILQualificationLevels/ITILFoundation.aspx

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 The exam is a closed book exam with forty (40) multiple choice

questions.

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Exam duration is a maximum 60 minutes for all candidates in their respective language

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Pass score is 26/40 or 65%

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Project Management Institute

Professional Development Units

(PDUs) = 18https://store.theartofservice.com/itilr-2011-foundation-complete-certification-kit-essential-study-guide-and-elearning-program-fourth-edition-special-offer-for-new-subscribers.html

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Is this course accredited?

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Yes! AXELOS/CSME, the official ITIL accreditors, have accredited this

course and the instructors who teach it as providing high-quality training in

IT Service Management.

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Editorial Reviews:

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Read the book, took the online course and test, PASSED.

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 This ITIL exam prep book and course are an invaluable study aid for passing the ITIL

Foundation exam. Highly recommended.

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 I've been an IS project manager for over 10 years. I've studied ITIL

materials in preparation, but took no courses or workshops. I studied this book and its accompanying course for 10 days immediately preceding my exam. Read the book about 3

times.

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 I took the ITIL Foundation exam and got 98% of the questions correct. I think that the study tips in the book and course helped me get about 15-20 questions right that I might have

otherwise missed. (your mileage may vary).

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 The book and course made me confident in sitting the exam, and is the best such book that I've come across.

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Worth it especially since you have access to the online

learning component asv well.

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Good focus on ITIL's processes (things important

to ITIL Foundation and passing the test that your experience in IT may not

help you)

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 Highly recommended, I

passed in one go!

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 ITIL is a registered trade mark of AXELOS Limited

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ITIL Foundation Complete Certification Kit- Essential Study Guide and eLearning Program - Fourth Edition -special offer for new subscribers-

1 AXELOS is a registered trade mark of AXELOS Limited

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