ITIL®: High-Performance Training & Implementation Solutions

PROCESSPEOPLE TECHNOLOGY

Optimizing IT Workforce Performance

ENSURE A SUCCESSFUL ITIL® IMPLEMENTATIONBy Creating Alignment Between People,Organizational Processes & Technology

A Holistic Approach to Optimize Your

Workforce

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High-Performance Training & Implementation

Solutions

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Comprehensive ITIL

Learning Paths

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ITIL HAS PROVEN TO BE THE BEST FRAMEWORK IN SERVICE MANAGEMENT

92%92% of organizations see

strong or meaningful synergies between ITIL and other best management practices for

managing strategic changes.

50-75%Organizations that successfully leverage ITIL report a 50-75% reduction in unplanned work for mission critical services.

Optimize Your ITIL Workforce by Creating Alignment Between People, Processes & Technology

Learning Tree’s ITIL Workforce DevelopmentMake Your ITIL Investment a Success

In addition to offering a full suite of accredited ITIL Training, including preparation for the new ITIL Practitioner Qualification, Learning Tree has extensive experience guiding large government and commercial organizations through their ITIL implementations. Leveraging our Workforce Optimization Solutions, we work with you to ensure your staff has

the right skills, and that those skills are being applied to the job. Furthermore, our expert ITIL instructors can support you through Acceleration Workshops and serve as embedded advisors to guide your staff through ITIL projects —

simultaneously helping your organization and enhancing the skills of your staff.

— Public CIO

$130 MillionThe adoption of ITIL saved

the State of Illinois over $130 million annually.

— Gartner

— Axelos

PEOPLEHaving a clear, up-to-date

understanding of job roles and the competent people to fulfill

those roles is essential for any ITIL implementation to be successful.

PROCESSITIL adoption often involves refining

current processes and policies. To ensure your implementation is a success, a deep understanding

of the framework is necessary.

TECHNOLOGYAdopting IT Service Management

(ITSM) technology is critical. However, for your ITIL

implementation to be successful, your workforce needs to know how to fully leverage the ITSM Software.

A HOLISTIC APPROACH TO OPTIMIZE YOUR WORKFORCE

IMPLEMENTProcess & Organizational

Improvements

ENHANCEKnowledge, Skills &

Abilities (KSAs)ASSESS/MAPKnowledge, Skills &

Abilities (KSAs)

DEFINEOrganizational Structure, Processes & Job Roles

› Based on your specific ITIL needs, our experts will ensure your workforce has a proper framework with well-defined processes and job roles

› Create a clear business plan that establishes the goals and vision of your ITIL implementation

› Align the Knowledge, Skills, and Abilities (KSAs) of your workforce to your immediate, short-term, and long-term business goals

› Determine the KSAs of your existing staff and identify skill gaps using automated skills assessments

› Develop a customized ITIL curriculum with individual learning plans to meet the needs of your staff and organization

› Provide program management of the training, coaching, and mentoring of your staff

› Rapidly increase the process maturity of your ITIL staff with customized Acceleration Workshops

› Embed our expert instructors to help your staff apply newly gained skills on the job

Optimizing IT Workforce Performance

ITIL

ACCE

LERA

TION

WOR

KSHO

PS

• Identify the optimal ITIL workforce structure with defined job roles and responsibilities

• Establish best practices for delivering, supporting, and improving IT services

• Apply a governance plan to enhance the performance of your ITIL adoption

• Overcome obstacles to process change and help your workforce apply their newly gained skills

ITIL EXPERT

MANAGING ACROSS THE LIFECYCLE Course 983 • 5 Days • 5 ITIL credits (requires 17 credits to take)

Learning Tree’s Comprehensive ITIL Curriculum Provides a Pathway to Professional RecognitionWhether you want to achieve ITIL certification, perform more effectively in your ITIL job role, or need guidance through an ITIL implementation, Learning Tree is your first choice for comprehensive ITIL instruction and exam preparation. With our reputation for truly effective training, you benefit from a complete ITIL curriculum and our exclusive ITIL Certification Success Package to ensure your ITIL goals are met.

Bridge the Gap in Your ITIL Implementation With the New ITIL Practitioner Qualification

After numerous requests for practical elements to bridge the gap between ITIL Foundation and ITIL Intermediate Certifications, AXELOS has developed the ITIL Practitioner Qualification.

This new qualification provides IT Service Management (ITSM) professionals with essential ITIL skills, and gives managers the confidence to initiate and successfully carry out required

improvement initiatives within their organization.

LEARN MORE AT: LEARNINGTREE.COM/ITIL OR CALL 1-800-843-8733

P A R T N E R

ITIL PRACTITIONER

Course 1198 • 2 Days 3 ITIL credits

ITIL INTERMEDIATE: CAPABILITY MODULES

4 ITIL credits per module

ITIL INTERMEDIATE: LIFECYCLE MODULES

3 ITIL credits per module

Operational Support and Analysis Course 995 • 5 Days

Release, Control and Validation Course 996 • 5 Days

Planning, Protection and Optimization Course 997 • 5 Days

Service Offerings and Agreements Course 998 • 5 Days

Service Strategy Course 982 • 3 Days

Service Design Course 993 • 3 Days

Service Transition Course 992 • 3 Days

Service Operation Course 991 • 3 Days

Continual Service Improvement Course 994 • 3 Days

ITIL FOUNDATION Course 1197 • 3 Days • 2 ITIL credits

MEET SANDRA KELLY Learning Tree ITIL Author, Instructor & ITSM Consultant

LEARN MORE AT: LEARNINGTREE.COM/ITIL-SUCCESS

LEARNING TREE’S EXCLUSIVE ITIL CERTIFICATION SUCCESS PACKAGE

Unlimited ITIL Course & Exam RetakesEnsure your ITIL Certification Success with Unlimited ITIL Course and Exam Retakes at any Education Center, anywhere in the world via ProctorU, or at any Pearson Vue Testing Center

Live & Recorded WebinarsPrepare for your ITIL training with Live and Recorded Webinars led by Learning Tree expert instructors

Job Titles Mapping ToolReceive guidance and chart your ITIL Certification Path with our Job Titles Mapping Tool

Optimizing IT Workforce Performance

Sandra Kelly has over 30 years of IT operational experience. She is an IT Service Management consultant with focus on delivering processes based on customers’ individual direction, strategy, and needs. Sandra has earned several accreditations, including:

• Author of Learning Tree International’s ITIL Service Management Curriculum

• Technical editor of Learning Tree’s newly developed ITIL Practitioner Certification course

MEET HITESH PATEL Award-Winning ITIL Author, Instructor & Transformation Consultant

Hitesh Patel is a world-renowned ITIL trainer and consultant who has helped a large number of international clients successfully adopt ITIL within their organization. Hitesh has earned several accreditations, including:

• Awarded ‘2015 ITSM Rising Star of the Year’ from SITS (Service Desk & IT Support)

• Featured by AXELOS to launch the newly developed ITIL Practitioner Certification

• Author of Service Management Acceleration Consultancy & Workshops

Hitesh is a dynamic individual with a very positive ‘can-do’ attitude. With his help, the people and processes in our department were greatly improved, and we are now operating at a world-class standard.”

— A. Padden, Technical Service

“ Sandy is adept at developing effective processes, procedures, and controls for risk-based environments and has strong organizational and communication skills at all levels of the organization.”

— Washington-Metropolitan Area Consulting Firm

“

LEARNINGTREE.COM/ITIL 1-800-THE-TREE (843-8733)

Optimizing IT Workforce PerformanceUS17

10 IT

ILBR

HIGH-PERFORMANCE TRAINING & IMPLEMENTATION SOLUTIONS FROM LEARNING TREE

Trusted Partner for 60,000+ Organizations

serving national and multinational corporations,

government agencies, education & non-profits

600+ Expert Advisors

serving our global customer footprint and averaging

20+ years of diverse real-world experience

Demonstrated Past Performance

in offering end-to-end proven capabilities to provide all facets of Workforce Optimization resulting in improved organizational alignment

For over 40 years, Learning Tree has been a Proven Market Leader

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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