itil process map for visio - · pdf fileselect video special features for microsoft...

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ITIL Process Map for Microsoft Visio
A complete set of ITIL ProcessTemplates for Microsoft Visio
On this page:
Highlights: ITIL Process Mapfor Visio
Contents in detail
License model and specifications
Resources and further reading
Highlights: ITIL Process Map for Visio
Compatibility ITIL Service Lifecycle (2011 Edition): 100% compatible(covers Service Strategy, Service Design, Service Transition,Service Operation, Continual Service Improvement)
ISO/IEC 20000:2011: 100% compatible.
Design Flowcharts in BPMN notation illustrate the ITIL processes andprovide a reference that can be easily understood andmaintained:
Intuitive, clear-cut layout in four levels of detail
Navigable (linked shapes allow drill-downs to more detailedviews or jumps to peer processes)
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ITIL Process Map for Visio http://en.it-processmaps.com/products/itil-process-map-visio.html
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Special features forMicrosoft Visio
Specifically designed to make optimal use of MicrosoftVisio, including a special Visio stencil with custom mastershapes
User-friendly Excel repository and custom Visio add-in,adding features to Visio that allow you to maintain centralobject information in a database (check out our specialpage with additional information on the Excel repositoryfeature!)
RACI matrix in Excel format.
License model Simple license model based on sites - no recurring subscriptionfees.
To get a good first impression of the ITIL Process Map, take alook at our product videos.
Contents in detail: ITIL Process Map for Visio
ITIL reference process models for Visio
Process diagrams in four layers of detail illustrate the interrelationships of the ITILprocesses and allow drilling down into the process details:
Level 0: The ITIL Service Lifecycle
The ITIL top-level processes (service lifecyclestages) and their interrelationships on one singlepage. This is the main entry point into the Visioprocess model.
Level 1: ITIL service lifecycle stages
A set of 5 Visio diagrams for each stage of the ITILservice lifecycle, illustrating the ITIL big picture.
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Downloads: Factsheets, screen shots and white papers
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What our clients say
"These ITIL process models are terrific and have resulted in a significant jump start inthe implementation and change management required for our IT section to achieveBest Practice."
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A set of 24 diagrams for the ITIL main processes(e.g. Change Management). These Visio diagramsshow on one single page what an ITIL mainprocess is about. From here, the user is able toopen detailed BPMN process diagrams on thesub-process level using hyperlinks.
Level 3: BPMN - ITIL process details
The ITIL Process Map for Visio includes 126detailed process flows in BPMN (Business ProcessModelling Notation) for all ITIL processes. TheseVisio ITIL templates contain
A complete view of all process inputs andoutputs
Detailed activity sequences
Responsibilities for the activities, indicated by ITIL roles
Linked checklists and document templates
A short description of the process objectives.
ITIL RACI matrix
An ITIL RACI matrix illustrates the participation of the ITIL roles in the various ITILprocesses:
RACI matrix in Excel format
Our ITIL RACI Matrix comes in the form of an Exceltable. This makes it easy for you to adapt thematrix to the specific needs of your organization.
To learn more, please check out our special pageon the ITIL RACI matrix.
Additional reference diagrams in the Visio ITIL Process Map
Additional diagrams provide direct access to all processes and sub-processes and anoverview of the shape types used in the Visio process model:
ITIL process index
Copyright 2015 IT Process Maps GbR, Germany | Legal notice | Privacy | Disclaimer | GTC and license conditions
Member of itSMF
"ITIL" is a registered trademark of AXELOS Limited. "IT Infrastructure Library" is a registered trademark of AXELOS Limited.
"itSMF" is a registered trade mark of it Service Management Forum International (ITSMFI) in the United Kingdom and other
countries. "Microsoft", "Word", "Excel" and "Visio" are registered trademarks of Microsoft Corp. "ARIS" and "IDS Scheer"are registered trademarks of Software AG. "iGrafx", "iGrafx Flowcharter" and "iGrafx Process" are registered trademarks
of iGrafx LLC. "IBM", "Rational" and "System Architect" are registered trademarks of IBM Corporation. "YaSM" is aregistered trademark of IT Process Maps GbR.
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on one single page. All process diagrams aredirectly accessible from this page via links.
Legend
A legend page explains the different types ofshapes used in the Visio process model.
The Excel repository feature
The ITIL Process Map for Visio includes an Excel repository feature to manage certaintypes of objects which are used throughout the various process diagrams (Process, DataObject, Role, and Checklist shapes).
The repository itself is a simple Excel file which is easy to modify. A special Visio add-inand a corresponding toolbar allow you to pick existing objects from the repository fromwithin Visio.
Check out our special page with more detailed information about the Excel repositoryfeature!
ITIL checklists and document templates
Many Data Object shapes in the process diagrams are linked to "checklists" whichprovide more details on these objects - and can often be used as templates. All in all,there are more than 100 ITIL checklists and document templates in Microsoft Wordformat, explaining all important ITIL process outputs in detail.
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A checklist "Incident Record" is provided as part ofthe Incident Management process, to explain thestructure of the data typically contained in anIncident Record. You can use this checklist as atemplate when you start creating Incident Recordsin your own organization.
Accompanying documentation
Additional documents help you to get started with ITIL and the ITIL Process Map forVisio.
Introduction to ITIL and the ITIL Process
Map
This document contains a brief introduction to ITILand explains how the ITIL Process Map for Visiowas created from the ITIL books.
ITIL implementation guide
ITIL implementation projects are characterized bya typical course of action, independent of the sizeand type of the organisation. This made it feasibleto devise a time-tested project blueprint which canserve as a guideline for a wide range of ITIL andISO 20000 initiatives.
ITIL process metrics (key performance
indicators - KPIs)
Process owners use objective quality criteria toassess whether their processes are running "well".To support the selection of suitable KPIs, the ITILProcess Map for Visio contains a choice of suitablemetrics for the most important ITIL processes.
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Additional documents provide quick access to thefollowing information:
ITIL process descriptions (a hierarchicalindex of all all processes and sub-processeswith brief descriptions)
ITIL glossary (ITIL terms and acronyms; an alphabetical index of informationobjects which are used in various parts of the Visio ITIL reference model torepresent process outputs and inputs, with definitions)
ITIL roles (an alphabetical index of the ITIL roles used in the process model,complete with their descriptions)
Process outputs and inputs
Tables in Excel format show the outputs andinputs for every process on the lowest level ofdetail. Users can create specific views on thisinformation by applying filters and/or sorting.
License model and specifications: ITIL Process Map
for Visio
Coverage Complete Service Lifecycle (ITIL V3 2011 Edition)
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Platform/environment
Microsoft Visio 2003 or above (a Microsoft Visio license isnot included)
Language versions English or German
License model Licenses to use the product are granted on a per-site basis,where a site is defined as a single company location or a clusterof adjacent company locations within one geographic region ofa country. Each site is entitled to use the product withoutlimitation of time, number of users and number of copies.
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ITIL Process Map for Visio http://en.it-processmap

itil process map for visio - · pdf fileselect video special features for microsoft...

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