itilv3-2011
DESCRIPTION
ITIL v3TRANSCRIPT
-
Design Coordination
Financial Management
Siemons Info
ITIL v3 2011
Service Pipeline
Service Strategy
Business Relationship Mgmt
Service TransitionProject Management (Transition Planning & Support)
Service DesignService Catalogue Mgmt
Service Operation
Problem Management
Dention of CSI Initiatives
Change Evaluation
Service Asset & Conguration Mgmt
Knowledge Management
Release & Deployment Mgmt
Service Validation& Testing Evaluation
Capacity Management
Service Level Mgmt
Availiability Management
Continuity Management
Process EvaluationService Review
Event ManagementIncident Management
Request FulllmentAccess Management
Cont
inua
l Ser
vice I
mprov
ement
Strategy ManagementService Portfolio Management
Demand management
Service PortfolioUtilityWarranty
Value
Utility
War
rant
yPrice
CustomerAssets
ServiceAssets
Patterns of Business Activity
Capacity
Prod
uctio
n
Cons
umpt
ion
Supplier ManagementRisk Management
Information Security Mgmt
Architecture Management
Compliance management
Financial management
Monitoring of CSI Initiatives
Change Management
IT Operations Control
Application Management
Technical Management
Facilities Management
Service Catalogue
Retired Services
Service Knowledge Management System
TM
Service
Output from service
Value to customer
Costs Risks
Outcome for customer
Warranty - Fit for useAvailabilityCapacityContinuitySecurityReliabilityUseabilityAordability
Utility - Fit for purposeIncreased gain - Outcomes supportedDecreased loss - Constraints removed