Diligently monitored over 1600 network connections ranging from T3 Microwave setups, conducted initial troubleshooting of network switches and routers, and contacted stakeholders to verify power and report circuit status.

Tier 4 Administrator for over 40,000 CG users. Monitored, and Maintained over 1300 servers and 50,000 workstations, troubleshooting, diagnosing, and working with field resources to Resolve any enterprise resource.

Performed daily, weekly, and monthly Server Maintenance, Enterprise data and Exchange backups, Patch/Update installation and reboots.

Proactively monitored System Center Operations Console (SCCM) for alerts generated by enterprise equipment

Quickly responded to all alerts providing initial response and troubleshooting or escalation to responsible engineering group.

Provided Direct Support to field administrators throughout the Coast Guard in the management of their organizational unit components.

Assisted with the Server Physical-to-Virtual (P2V) project, virtualizing systems consisting of Domain Controllers, Exchange servers, WIN/DHCP servers, SMS/WSUS Servers, and Goodlink servers

Actively responded to malware containment procedures through Host Based Security System. Swiftly initiated Kill Chain Procedures to isolate malware affected assets and Rouge Devices

from the network. Handled access authorization technology including Public Key Infrastructure (PKI), Secure

Socket Layer (SSL), Transport Layer Security (TLS), and Active Directory. Resolved issues with Domain Controllers, Group Policy Objects (GPO), Dynamic Host

Configuration Protocol (DHCP), Domain Name Service (DNS), Common Access Card (CAC) management, and performed account services such as account transfers.

Provided Support for exchange services including Desktop E-mail, Web-based E-mail, Mobile E-mail, E-mail Distribution lists, and exchange mailbox transfers.

Skilled member of the Registration Authority Team 1 of 8 members of the entire Coast Guard responsible for providing Classified access to the SIPR network

Provided Around the Clock support to complete the migration from username and password logins to token login requiring 40 overtime hours and the shipment of over 4000 tokens to units throughout the entire Coast Guard.