itom customer forum 2018 · 2018-02-05 · itom customer forum 2018 brussels square thursday 18 th...

ITOM CUSTOMER FORUM 2018Brussels SquareThursday 18th January 2018

BELUX ITOM CUSTOMER FORUM

2018

http://software-events-microfocus.eu/be/itom-forum/index.php

http://software-events-microfocus.eu/be/itom-forum/index.php

Operations Digital Transformation using OpsBridge Suite Roadmap, Demo and Experiences at Schlumberger

Ian Bromehead – Director Product Marketing OpsBridgePhilippe Sartiaux - ITOM Toolset & Automation Manager, SchlumbergerJanuary 18th 2018

Agenda

Roadmap

Demo

Operations Bridgeoverview

Forward-looking statements

This document contains forward looking statements regarding future operations, product development, product capabilities and availability dates. This information is subject to substantial uncertainties and is subject to change at any time without prior notification. Statements contained in this document concerning these matters only reflect EntIT Software LLC’s and its affiliates’ (collectively, “EntIT”) predictions and / or expectations as of the date of this document and actual results and future plans of EntIT may differ significantly as a result of, among other things, changes in product strategy resulting from technological, internal corporate, market and other changes. This is not a commitment to deliver any material, code or functionality and should not be relied upon in making purchasing decisions.4

This is a rolling (up to three year) Roadmap and is subject to change without notice

Confidential information

This Roadmap contains Confidential Information of EntIT Software LLC and its affiliates (collectively, “EntIT”).

If you have a valid Confidential Disclosure Agreement (“CDA”) with EntIT , disclosure of the Roadmap is subject to that CDA. If not, it is subject to the following terms: for a period of 3 years after the date of disclosure, you may use the Roadmap solely for the purpose of evaluating purchase decisions from EntIT and use a reasonable standard of care to prevent disclosures. You will not disclose the contents of the Roadmap to any third party unless it becomes publically known, rightfully received by you from a third party without duty of confidentiality, or disclosed with EntIT’s prior written approval.

5

This is a rolling (up to three year) Roadmap and is subject to change without notice

Modern IT is focused on business outcomesTransforming from traditional to digital enterprise

Efficiency Agility Innovation

DevOps driving IT to Continuous Operations

Dynamic modern

workloads

Complexity inhibits

progress

IT at the speed of DevOpsTraditional

ITDigital

Enterprise

IT Operations Management Suites

7

Simple, integrated, easy to consume

Operations Bridge

Hybrid Cloud Management

Data Center Automation

NetworkOperations

Management

IT Service Management Automation

Self-service, intelligence-driven

fulfillment

Autonomous operations with

actionable insight for stakeholders

Comprehensively automated data

center

DevOps ready, multi-cloud management and orchestration

Service management for

enterprise networks

Desired Situation

8

IT must transform into a value creator Hybrid IT Targeted business value

Performance-driven business decisions

Analytics accelerates resolution with less effort

Embrace new technologies at DevOps pace

Consolidated data, elastic automated monitoring

Business on target

Highest user satisfaction

Enhanced IT efficiency

Strategic investment

Requirements needed to change the game

9

Reduced cost of operations and improved speed and responsiveness

-IT on target

-Enhanced IT efficiency

-Predict issues ahead of disruption

Focus on issues affecting the business

Business prioritized analytics and visibility

Integration of existing IT tools to filter noise

Analyze trends and optimize workloads

Manage new technologies in Hybrid IT

Vodafone Germany

10

Mobile Telecom/ISP cuts costs and improves efficiency

KPI Before After

# of critical and major events/mo. 4.8M 280k

ROI: 300% in the first year of implementation

118% gains in 5 months20x reduction in critical events

“With the new micro service and containerized architecture, the Operations Bridge is going in the right direction, it’s an exciting evolution and will bring real value to us.”

- Luke Bradley, Senior Manager of Engineering, Vodafone Group Services Limited

The SolutionConsolidate all data into a single pane of glass, share a common view across operators, apply correlation, analytics and report to stakeholders

The ChallengeToo many operations tools, analysis far too slow, manually intensive resulting in low user satisfaction, and high operations costs

Operations Bridge

11

Innovative architecture to gain Autonomous Operations

Business service, user and transaction focus

Visualize environment in real-time

Integrate your tools & technologies

Discovery & monitoring automation

Automated analytics of all data

Automate remediation

Event and performance management | Automated service modeling

Consolidate & Reduce

Root cause & Remediate

Hybrid Cloud Monitoring

Business Value Dashboard

Visibility and Reporting

Big Data Analytics

Container Deployment Foundation

Physical Virtual Cloud Container

IT applications

Business services

InfrastructureBusiness Users

Operations Bridge Suite – AIOps1 at its best

12

Comprehensive, automated IT health in a single pane of glass to gain autonomous operations

ADAPT with automatic remediationExecute simple scripts from 5,000+ workbooks.

SENSE the state of the IT environmentConsolidate 110+ integrations into a single pane of glass.

ANALYZE all your data automaticallyFull loaded AIOps1 offering with automated machine learning, anomaly detection, predictive analytics.

VISUALIZE to see live what’s happeningGive your stakeholders real-time visibility of key information.

Visualize

1 see Gartner report

http://www.google.com/url?sa=i&source=images&cd=&cad=rja&docid=F3pVgSjhjQTmHM&tbnid=mw3P22rAAis9PM:&ved=0CAgQjRwwAA&url=http://cloudtimes.org/&ei=ZC8UUZaHLceoqgHE2YGgBQ&psig=AFQjCNHGPVBEnF_5p2A_TwZWHFuj8cgDLQ&ust=1360363748780706

http://www.google.com/url?sa=i&source=images&cd=&cad=rja&docid=F3pVgSjhjQTmHM&tbnid=mw3P22rAAis9PM:&ved=0CAgQjRwwAA&url=http://cloudtimes.org/&ei=ZC8UUZaHLceoqgHE2YGgBQ&psig=AFQjCNHGPVBEnF_5p2A_TwZWHFuj8cgDLQ&ust=1360363748780706

https://www.gartner.com/document/3772124?ref=lib

Leading innovation to gain Autonomous Operations

13

Changing the way IT Operations works to gain Autonomous Operations

Automated

Discovery

Monitoring

Reporting

Analytics

Remediation

Log streaming legacy agent

Automated service modelling across AWS, Azure, Docker

Automated root cause and business prioritization

Automated anomaly detection

ChatOps DevOps collaboration

Industry 1st real-time, tablet-ready actionable insight

Customer realized outcomes

14

Incident reduction33%MTTR reduction58%

750 Man-hours savings/mon

80% IT processesAutomated

50% More work with the same staff

4x Faster first time fixes

Efficiency InnovationAgility

15

Gartner AIOpsAIOps replaces ITOA which replaced BSM

Get your copy here courtesy of

http://www.gartner.com/reprints/micro-focus?id=1-4OPPV8R&ct=180112&st=sb

Recent Changes

16

New container-based Operations Bridge software

17

Container Deployment Foundation accelerates TTV and minimizes upgrade effort

Flexible Multiple Deployment Options

Pre-integrated containers, unified license model, and shared services

Easy to install, maintain and patch with zero downtime upgrades

Auto-scaling, HA/DR, self-healing and secure



Perf Engine

Log Analytics

Reporting

Operations Bridge Implementation

Container options

BVD server

Event Engine

BVD Server

Operations Bridge Premium in Containers

18

Supporting HA deployments

Premium available in ContainersEvent Management (OMi), Reporting (OBR), Performance Analytics (PE) and BVD ava



Perf Engine

Reporting

Operations Bridge Implementation

Container options

BVD server

Event Engine

BVD Server

HA ready deploymentHA ready foundation Parallel container for OMi & BVDQuick auto restart for rest

Flexible deployment optionsPhysical or virtual in production On AWS for evaluation with Yoda

BVD Server

Event Engine

Via Yoda

19

Hybrid Cloud now including first AWS & Azure PaaS servicesAutomated Monitoring & Analytics across Multi cloud

Are my Cloud costs under control?Help optimize costs automatically

Is my Cloud service working?From any location & from inside cloud

Can I reach my Service hosted in the cloud?Wherever it is in the world.

What are my consumer think?Integrate non It Data sources

RDS AutoScale Azure SQL GPC

20

New Sensor for real time streaming with Agent techn.Install in seconds with minimal costs to run

Real time data from within the cloud

Appl. logs to search & detect anomalies

App Service Health

Auto Discovery of Application

10% of the full agent footprint to install in seconds & run efficiently

Sense Google Cloud Compute ServicesContainer and hybrid cloud services visualized – including Google Cloud

Context aware event browsershowing root cause

Service tree automatically populated for Google Cloud topologies

OOTB Google Performance

Analytics Dashboards

KPI grouped into domain and customizable health indicators

22

More flexible Business Value insightCombine Real Time data with historic analytical insight

ReportingSQL access to databasecombine real time and historic data

AnalyticsUtilize built in Vertica analyticsGet Top5, Averages, etc. via SQL

ExtensiblePlug in your own D3 libraryDynamic layout via grouping

X-OpsConsolidated Operations data correlated with business impact

23

Infra-Ops

Sec-Ops / Risk-Ops IoT-Ops

Correlate Security Alerts to Business Impact

Metal to Business outcome visibility

Integrated App outcome and real Biz insights

Consolidate non IT industry data

AppOps

24

On-Prem Secure ChatOps to support DevOpsIntegrated OpsB User Roles & Microsoft Teams

SecureValidate users before execute actionsIntegrated into OpsB user roles

OnPremiseSupport MS Teams as on prem chat No SaaS based option needed

ExtendedProvide reporting bot to integrate performance data into chat

Operations Bridge Roadmap

Operations Bridge – Strategic investments

26

Modern Platform and UX

Digital Enterprise Content

Autonomous Operations

This is a rolling (up to three years) Roadmap and is subject to change without notice

Current Next Future

• OpsB Premium CDF HA• BVD rolling upgrades• BVD SQL Data access

• OpsB Premium CDF DR• Upgrade from classic

• Ultimate on CDF• LW reporting

• Anomaly detection & Analysis• App & Transaction Monitoring• High volume data insertion • On-Prem Secure ChatOps

• COSO platform• PD as COSO apps

• Self Remediation • Analytics COSO apps

• Google, AWS, Azure offering• Docker infrastructure• IoT examples (wind / rail)

• Config pull stream agent• K8S & APM integration• Add MF integrations

• Expand Cloud Content• Additional IoT content

IoT expansion via partners

Cloud Native OpsBridge

27

Deploymentfaster

Public Cloud ContentMore flexible

Application Awarenessend to end

Current Next Future

Cloud Service AssuranceWorldwide vantage points

Big Data Cloud Service Insight

Cloud Service OptimizationCloud SLM

Infrastructure PaaS SaaS

Lightweight Sensor

ContainerizedOpsBridge

in the cloudOpsBridge in Cloud Agent pulls policies

Benefits…………..faster path to value……..…….…….faster path to data....................…faster path to resilience…

Benefits…………..….more flexible infra…….……………more flexible platform...............more flexible apps …..

Benefits…………….application visibility……………….. application analytics………..........application optimization


OpsBridge on Azure

Operations Bridge—Suite

Deployment• SW based installation• Premium Container based installation • Monitoring as a Service

Functionality• Executive Real time Editorial• Multi mode Correlation & business impact• Autonomous Anomaly Detection

Licensing• Express to Ultimate• Add ons (Sys. Collector, NNMi, BVD, IoT)• Perpetual and MSP

CurrentDeployment• Ops Bridge Ultimate Containerized• Enterprise ready container installation• Product to Container upgrade

Functionality• Store-Once & Collect-Once Big Data• Container Scale out Ops Bridge

Licensing• Express Suite with Sitescope• EUM collector add-on

NextDeployment• SaaS offering

Functionality• Self service Operations Bridge• Self Remediation • Sematic driven analytics

Licensing• Extend vertical content• Subscription pricing

Future


Cloud Operations Bridge

Roadmap

Digital-Operations BridgeBig Data-Operations Bridge


Operations Bridge—Manager1

NOTE: all product views are illustrations and might not represent actual product screen shots. 1) Formally Operation Manager i

Connect & correlateIntegrate & Correlate modern IT Ops data

Scale out in minutesLeverage container and

µ-Service delivery

Analyze & AutomateAnalytics based correlation

and remediation

User experienceHTML5 UI and ChatOps

based collaboration

• Containerized OpsB premium• Faster overall Premium TTV (install) incl. HA• Higher and simpler scale out

• µ-Services delivery for BVD• Java free UI for Operations• Hyper converged and IOT content• Rich event automation & performance analytics• ChatOps ready for Slack, Mattermost and MSFT• Significant automation (monitoring, remediation)• Flexible, simple biz level dashboards• Embedded ‘free’ DB to enterprise DB

Current• Scale out OpsB µ-Services

• µ-Services Perf Engine, Data Ingestion• DR , Rolling upgrades– Enterprise readiness

• HTML 5 event browser and Flex free admin• OM-to-OpsB acceleration• Built in integrated Analytics services

• Data Ingestion U service, MA for log streaming• PD on new ingestion and store platform

• Extend content from Micro Focus & 3rd party• Extend Management Packs• MicroFocus Rebranding

Next• Full OpsB µ-Services architecture• Collect Once & Store Once• In stream correlations and clustering• Analytics driven remediation• Single UI from Mobile to Browser• Enhance tenant Self Service• Improved multi tenancy • Bridge level service level management• Chat-Ops driven Bridge • Extend to SaaS offerings

Future

Self Remediation – Link Events to Remediation

knowledge bases

Events & resolutions

history

Runbooks & workflows

Big data analytics & machine learning

Solution Library(tasks, scores, trends, history)

Find Assemble Execute & Validate

Screenshots area sample – final GUI might drastically differ

Catalogue all available actions Automatically link actions to events using scores


OMi OBR

OBAOO UD

COpt

COSO

PE

OpsBridge Container Delivery Strategy

Current

OMi OBR

AnalyticsOO

UDCOpt


Deliver all of OpsBridge as Container

Create multiple µ-Services out of OpsB

Rolling upgrades, elastic scale & HA

Provide incremental improvements

OMi OBR

AnalyticsOO UD

COpt

COSO

Next Future

PE

Rolling upgrades Classic migration Predictive scale

µ-Service

ContainerValue: BVD Scale

FutureNextCurrent

Reduce TCO, reduced complexity

Optimize skill sets – common set of tools

Faster deployment / upgrades

Optimize systems resources

Flexible consumption

Scale the functionally use

Managed platform

32

Collect Once, Store Once, Use Many

Classic Model

OBA OpsB Mgr OBR

Future Model

Infrastructure(Physical, Virtual, On-prem, Cloud)

Store Once Data LakeUnified big data platform consolidating multiple domains

Discover Collect OnceCommon technology collection framework

Topology • Events • Metrics • Logs

ITOM Container Deployment Foundation

Consumable ITOM ServicesDashboards & Visualization

Business & IT Analytics

OrchestrationDiscovery &

Configuration Management

Business & IT Reporting

Published APIs, CLI, UI Widgets

Centrally Managed


Operations Bridge - Business Value Dashboard

• Scheduling option for DB queries • Support connection to multiple databases• Direct BPM and SiS integration• LWR PDF generation• OOTB reporting dashboards

• Dashboard templates for large organizations• Cross Launch Integration (Context based)• Suite Installation deploying dockerized BVD

enabling elastic scaling and HA• Multi-LDAP support• WYSWYG Dashboard design• SQL access to Vertica data for LW reporting &

analytics• Dynamic lists of line items (e.g. services, tickets)• API to plug your own Custom Widgets

• Examples available via BVD community content on GitHub

Current Next Future• Dashboard-Sets

• Create dashboards via drag-n-drop• Auto-rearrange elements depending on device

• Direct link to Operational updates • Update BVD with discovered elements • Adopt templates based on OpsB data

• Extend design tool support• Expand connectors via partner & MF• Direct use of Adobe Illustrator• Dynamic placement of widgets on geo-maps• Interactive reporting (e.g. change query

timeframe)

IGAO

1

23

4 1

23

4

Payroll & InvoicingMobile Access

Availability Availability

Online Banking

Account Mgmt

Fraud Prev.

Private Cloud

USA, North America

!

!

!

!

!

!

!

°F92

°F87

°F73°F61

°F80

ATM

NOTE: all product views are illustrations and might not represent actual product screen shots.

Value 3Value 4

11.242.7

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Value 3Value 4

11.242.7

BVD Dashboard Sets - Responsive Dashboards


Value 1Value 2

11.242.7

Value 3Value 4

11.242.7

Value 1Value 2

11.242.7

Value 3Value 4

11.242.7

Value 1Value 2

11.242.7

• Dashboard Sets are collections of classic BVD dashboards arranged as boxes in a flow-layout: from left-right and top-bottom

• The flow-layout adapts the collection to the available screen size

• Dashboard Sets are compiled within the BVD UI based on uploaded dashboards

• Other layouts (beyond flow) are possible, as well as layout options

Operations Bridge Analytics

Next

Suites, analytics empowermentData collection, analyticsIT Ops AnalyticsStrategy

Roadmap

Current Future• Anomaly Detection improvements • Internationalization2

• Off-line Log Analytics (batch loading)• XQL for dashboards and visual analytics• MicroFocus Rebranding • Collect Once for ITOM integrations• SAP Log Analytics for NetWeaver and Hana1

• Collect Once for ITOM integrations• Store Once - Single unified Big Data DB• UI Improvements• Expand OOB Log Content• BVD integration• UI enhancements• Chat-Ops Support• Containerized deployment / μ-services • Advance Predictive Analytics• Anomaly fingerprinting• Inferred topology for Ops Bridge• Natural Language Querying


• Log Analytics support for:Azure and AWS (Cloud Management Packs)MS Windows Event (Management Pack)Docker logs (Management Pack)

• JDBC Collection• Metrics collection from customer Logs• RTSM content pack improvements• Improved Vertica query performance• Data Ingestion improvements• Various defect fixes

(1) Available with SAP Management Pack(2) Some limitations with searching

Operations Bridge – Roadmap to CloudAutomate the control of your cloud investments

Current• OpsB hosted in Public cloud

• AWS - Whitepaper• Enhance instrumentation for cloud2

• Real time streaming – log• Monitoring Cloud Services - IaaS

• AWS – EC2, EBS, ECS, CloudWatch Logs• Azure – Compute, Storage, Activity Log• Google - Compute• HPE Helion• OpenStack

• Cloud Analytics & Reporting• Right Sizing & Placement for Cloud

(AWS)• Compare SLA & performance across

clouds• Log search & analytics – AWS, Docker

Next• OpsB hosted in Public cloud

• Azure – Whitepaper• Google Cloud – Whitepaper

• Enhance instrumentation for cloud2

• Real time streaming – metric• Deep insights into workload perf

• Monitoring Cloud Services – IaaS, PaaS• Kubernetes (K8S)• AWS – RDS, S3, ELB, AutoScaling, Cost &

usage, Lambda, DynamoDB, SQS, RedShift

• Azure – Azure Stack*, Storage, SQL, WebApp, Active Directory, App Engine, Load Balancer

• Cloud Analytics & Reporting• Log search & analytics – Azure, Google

Future• Cloud Services – IaaS, PaaS

• AWS – Key Management Service, Kinesis Streams, Beanstalk, EMR

• Azure –Azure Data Lake, Data AnlayticsCosmos DB

• Google – Storage, PaaS• Pivotal CloudFoundry

• Cloud Analytics & Reporting• Right Sizing & Placement for Cloud

(Azure)• Log search & analytics – App workload,

CloudFoundry

Hosted in CloudOpsB hosted in public

Cloud

Monitor Cloud Svc & AppIaaS to PaaS

Cloud AnalyticsLog Analytics &

forecasting for cloud workload

1. Whitepaper yet to be published 2. New enhanced HPE Operations Agent


Next

Autonomous & multi-purposeHybrid ITCapable & Scalable

Strategy

Roadmap


Current Future

TTVFast installation (<5min)Deployment: OO & SA / Yum / Puppet / MS SCCM Real time metrics & logsReduced footprint and installation time

TCOCentral agent health viewRobust single data store (SQL-Lite)Local event automation & metric bufferingAutomatic actions for remediation

SecurityHTTPS, reverse proxy, FIPS, OpenSSL 1.0.2j

PlatformsRHL 7.3, OEL 7.3, SuSE, UbuntuIBM zLinux (RHL, SUSE), AWS Linux, Windows 2016, CentOS, Solaris, Docker containerization

Autonomous Operations BridgeLog streaming content (Win Event logs, UNIX Sys logs)Collect-Once implementation – OpsA, OBRCloud-scale collectionPlatform updates

Hybrid IT System CollectionPull based (in-bound) configurationConfigurable throttling & bufferingComposable agent based on needEasy deployment in cloudSimplified 1-port communicationPre-configured metrics streamingNon-root operationCentral data store and thresholding

Autonomous Operations BridgeComplete Collect OnceAgent ‘bootstrap’Agent health view in OpsB ManagerMultiple purpose agent (event, performance, analytics, reporting, discover, compliance etc.)Support SaaS OpsBridge ManagerPlatform updates

Hybrid IT System CollectionGPU cluster monitoringRich pre-configured system and application metricsCloud-scale collectionAutomated agent deployment in cloudMultiple source auto thresholdingEmbrace open source technologies

Operations Bridge - System Collector (Agent)

Operations Bridge - Cloud Optimization


UsabilityPlug-in free user interfacesOOB and configurable policies for Virtual/Cloud alertsStateless Cloud-native app infra optimizationRich APIs incl. changes to managed cloud and virtual env.

Architectureμ-services to scale-outAnalytics driven optimization over Store Once

Coverage Google CloudPhysical server metricsCitrix Xen, Oracle VM (x86)

IntegrationsOO – auto actions

FutureUsability

OOB config recommendation for VMWare alertsSelf health monitoring improvement

ArchitectureContainerization (rolling update, HA)Collect Once Store Once architecture alignmentDistributed architecture via Kafka message bus

CoverageAzureDatastore Cluster support (VMware)

IntegrationsOpsB – containerized CO for OpsB UltimateIDM integration

UsabilityMonitoring (hypervisor, cloud)Real-time topology discoveryDate to CapacityVM placement suggestion What-if scenariosWaste Reclamation - snapshots, orphaned vDisk

CoverageVirtual – vCenter 6.5, Hyper-V 2016, KVM, OpenStack MitakaCloud – AWS, HOS, Xen (Open Source)

IntegrationsHCM/CSA - reservation API & Health status API, containerizedOpsB Mgr – monitoring, graphing, topology syncOpsB Reporter - reporting

Current


Next

OptimizeMonitor Forecast

Operations Bridge Reporter

• Cross-domain Collection & Content• Content Development Studio• Architecture ramp for scaling

• Containerized OBR• Data Ingestion Layer – scale-out

• Analytics DB Technology – Vertica 8.0x,, 8.1x• Network Perf Reporting content (IH1, CH2)• Cloud content – AWS, Azure, Docker• New Content – Generic Sitescope Content,

SCOM, SharePoint, Jboss, Informix

• Architecture ramp for scaling• μ-services to scale-out, cluster ready

• Content Extensions• Network Perf Reporting Content (iSPIs)• DCA Suite - NA, DMA, SA (update)

• Content Development Studio designer• Business Value Dashboard Integration• Service Level Management• Platform Updates - BO, Vertica

• Collect Once, Store Once• Extended use cases on Ops Bridge store

• Capacity Optimization & Reporting• Baselines / Thresholds

• Extend OOTB Reports• Ops Bridge (OEM, Nutanix, SNOW CloudFoundry,

Citrix, Skype for Business, TIBCO)• SolarWinds• Unstructured data

• Mobile Report Access

Predictive reportingConsolidated reportingCross-domain reporting


Operations Bridge Connectors Roadmap

40


Next

Support/drive communityExtend contentSeed integration contentStrategy

Roadmap

Technology:• Simplify configuration

Micro Focus Integrations: • NetIQ AppManager

3rd Party Integrations:• New – OMS, Cisco UCS, Cisco Prime• Update – SAP Solution Mgr• Update – SCOM, CA Spectrum, Zenoss, • Update – Icinga, Vrops, Zabbix• Update - OneView,, SIM

Partner Content• ManageEngine, WhatsUpGold, • EMC VxRail, Dell Open Manage

Technology:• BSM Connector: Event/Metrics/Topology/Drill Down

Micro Focus Integrations: • SM, Arcsight, NNMi

3rd Party Integrations:• OneView, SIM• MS SCOM, OEM, SAP Solution Mgr• IBM Tivoli & Netcool, CA Spectrum• VMware vCops, vRops, Nagios, Icinga• Zenoss , Zabbix, vRealize, CA APM

Partner Content – https://hpln.hpe.com/product/operations-manager-i

• BMC Impact Manager, Aternity, Cherwell• Solarwinds, Splunk, AppDynamics, Nutanix• dynaTrace, BMC Remedy, ServiceNow• NewRelic , Motorola Element Manager

Current FutureTechnology:• Simplify configuration

General• Update & extend content

New Content • Net App FlexPod, Simplivity• AutoPilot M6, BMC RemedyForce, • CA Nimsoft• vFogLight, SteelCentral, EMC Smarts• Other integrations based on customer demand and

Partner Ecosystem

Community Content Development• Dev Guides and Dev Kits

Operations Bridge Management Pack Roadmap

41


New Style of ITMS – BizTalkMW – Tuxedo, WebMethodsCloud – Office 365, Eucalyptus, Mesosphere, Exchange Online, RackspaceDB – Neo4j, Greenplum, MaxDBMiddleware – IronMQ, Django, Squid, Big Data – MapR HadoopGeneric – PHPERP – Microsoft DynamicsBank: Orchestrade

Partner ContentBlackberry, XenMobile, Domino, IBM InfoSphere, DataStage,

Vertical Specific ContentTelecom – Huawei

Community Content DevelopmentDev guides, Dev kits

Roadmap

Traditional AppsMS (Updates) – AD, Exchange, SharePointDB (Updates) – MSSQL, OracleERP (Updates) – SAP, SAP HANAMW (Updates) – WebSphere, Jboss, Apache, TIBCO

VerticalEnergy – Windpark expand

New Style of ITCloud (New) – Azure Stack, Cloud Foundry, Kubernetes

Cloud (Updates) – AWS, Azure, GoogleBig Data (Updates) - SAP HANA, Vertica MW (Update) – Kafka

Partner Content Citrix (Update)

Community Content DevelopmentSPI to MP Evolution Kit

Traditional AppsInfrastructure (Part of Operations Agent)DB – Oracle DB, MS SQL, Sybase, MySQL, InformixMW – Weblogic, Websphere, Apache, Tomcat, Active MQ,

iPlanet, Jboss, TIBCOMS - Active Directory. Exchange, .NET, SharePoint, IIS, Skype for BizMisc – SAP, DHCP, FTP, HTTP, BIND, LDAP, HPE – Storage Essentials, vPV, CO

New Style of ITDB - Mongo, HANA, Cassandra, Postgres, Couchbase, Marklogic, RiakBig Data – Vertica, Apache & Cloudera Hadoop, Hbase, Flume, Oozie, Solr, Zookeeper, Storm, Spark, FalconMW – Rabbit MQ, Glassfish, Memcached, Varnish, Redis, Kafka, gUnicorn, LighttpdCloud - AWS, OpenStack, Azure, GoogleOthers– Docker, Nodejs, Chef, Jenkins, Nginx, Postfix, Github, HAProxy

Verticals: Bank – Murex, Energy: Windpark

Partner ContentIBM Mainframe, DB2, Citrix

Community Content DevelopmentDev guides, Dev kits

Extend – Cloud & IoTHybrid Cloud - PaaSHybrid Cloud - IaaS

Current Next Future

Strategy


SiteScope Roadmap


• Support both License types• HTML 5 Dashboard and admin page• Docker Monitoring

• Containerized SiteScope (Docker Store)• Swarm & Kubernetes support

• Online Help• Cloud support

• AWS & Azure – AutoScale & dynamic monitors

Current• UI Rejuvenation

• Java Web Start• Continue HTML 5 UIs rejuvenation

• Managing Large SiS Environments• REST APIs for config & monitor mgmt.• Metric consolidation on central data store• Monitoring Automation enhancements

• REST APIs for Automation• Report on alerts, thresholds, monitor status,

monitor mgmt• Content – Cloud, SAP, SaaS content, app refresh• SiteScope as OpsBridge Express

Next• HTML 5 UI

• Complete HTML 5 Transition• Managing Large SiS Environments

• Monitoring Automation enhancements• Out of the box dashboard & reporting via

the central data store• Improved OpsB Integration

• Automation• API evolution to support automation

needs such as MA & OO• Extend ChatOps

• Content• Extend Cloud, SaaS content, app refresh

FutureRoadmap

Consolidate & Scale Connect & ExtendCollect & Monitor

Strategy

Managing Multiple SiteScope EnvironmentsREST APIs & Consolidated Manageability

43

Central Data Store


Discovery & Config

ManagementDashboards Business & IT

Analytics Orchestration

SiS 1 SiS 1 SiS n

API based managementMonitor actions – create, copy, move, deleteConfig managementHealth status

Consolidate to scaleConsolidate in a central data storeReduce complexity, common toolset

Automate ConfigurationMonitor & config management via monitoring automation



Business Process Monitor RoadmapIncluding APM Platform


• Adopt latest replay engines • LR/VuGen 12.53, TruClient 12.53, QTP\UFT

12.53• BPM Mobile real device monitoring with HPE

Mobile Center • Support for HP Mobile Center 2.0• Support for AWS device farm • Support for Emulators

• Support open source scripting engines (Selenium)• App Health UI Rejuvenation• Re-run transaction on Error• BPM BOT

• BPM Agent UI Rejuvenation - Java Web Start• SLM for OpsBridge Events• Event & Metric consolidation on central data

store (COSO)• Performance graphing, reporting and

analytics• Snapshot on Error as alert & email attachments• Location based reporting• Search on Application Health Watch List• Adopt latest replay engines – LR/VuGen 12.56,

TruClient 12.56, QTP\UFT 14.03• MC version refresh – 2.6

• Synthetic Monitoring Collector for OpsBridge• AppHealth on OpsBridge• Configuration via OpsBridge• Alerting, advanced performance

graphing, reporting and analytics for BPM

• SLM on central data store (COSO)• Container • Open APIs• Lean FT

Consolidate & Scale Connect & ExtendCollect & Measure

Current Next Future

BPM Collector for OpsBridgeConsolidate to Optimize

45

Central Data Store


Discovery & Config

ManagementDashboards Business & IT

Analytics Orchestration

Other Tools

Single Platform - BPM & OpsBridgeOptimize system resourcesCommon toolsetFaster deployment & upgrades

Consolidate metricsOne version of truthEasier reconciliation

Consolidate ConfigurationCollector (Agent, Agentless, Transaction, Connector) configuration from one single view


TransactionAgentless Agent based

Colle

ctio

nCo

nsol

idat

ion

Serv

ices

Operations Bridge Platform ready for IoT

• Oil temperature• Gearbox vibrations• Rotor pitch angle

• Power yield in watt • Status of grid connection• Voltage, frequency, phase

Condition Monitoring System

/ Controller

• Automatic reset• Manual Start / Stop, Pitch

OpsBridge Windpark Solution

Who likes OpsBridge

https://youtu.be/fRsvmtq24S8

https://youtu.be/fRsvmtq24S8

https://youtu.be/q4ac7GiTSAM

https://youtu.be/q4ac7GiTSAM

https://youtu.be/gVp3gl1rzg8

https://youtu.be/gVp3gl1rzg8

Operations Bridge

Autonomous Operations Hybrid Cloud X-Ops

48

http://18.221.60.125/bvd/login/viewer/Viewer!123

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ITOM paving the way toward smart OperationsPhilippe SartiauxITOM Toolset & Automation Manager Schlumberger

Introduction

ITOM Toolsets: Operation Bridge Ultimate

Automation: Bots

Questions

Agenda

SMAX our new Service Management choice

• World’s leading supplier of technology, integrated project management and information solutions to customers working in the Oil & Gas industry worldwide.

• 100,000 people working in more than 85 countries.• Main offices in Paris, Houston and London.• $35 billion revenues in 2015.

Oriented Upstream Business :

Exploration : Seismic, Geophysics, Geology

Production : Drilling, Testing and Well Intervention

Software : Drilling operations, Geology / Geophysics and reservoir engineering.

Project delivery & Solutions : Consulting and project management

SchlumbergerPresentation

Customer Experience @ Schlumberger

Introduction

ITOM Toolsets: Operation Bridge Ultimate

Automation: Bots

Questions

Agenda

SMAX our new Service Management choice

• World’s leading supplier of technology, integrated project management and information solutions to customers working in the Oil & Gas industry worldwide.

• 100,000 people working in more than 85 countries.• Main offices in Paris, Houston and London.• $35 billion revenues in 2015.

Oriented Upstream Business :

Exploration : Seismic, Geophysics, Geology

Production : Drilling, Testing and Well Intervention

Software : Drilling operations, Geology / Geophysics and reservoir engineering.

Project delivery & Solutions : Consulting and project management

SchlumbergerPresentation

My experience : 22 years in Schlumberger

15 years experience in IT Operation Management

Current position : ITOM toolset and Automation manager

Monitoring Support structure:

SchlumbergerPhilippe SARTIAUX

Engineering

Server teams, SMEs

Operation Support

1 BSM, 1 OMi, 2 Network, 2 ITSM

24x7 Support in Kuala Lumpur – 8 per shift.35k critical/major events per monthHandle ~7k incidents per month.

Schlumberger suffers for its biggest crisis due to the Oil & Gas downturn since 3 years.To keep market competitiveness, SLB had to reduce cost by :

Reducing the headcount

Increasing the value per process, software and people.

SchlumbergerContext

To increase the value per process and software, we had to look for :o A solution with plug and play integrations to gain value rapidly with low

maintenance (OpsBridge Ultimate)o Avoid people working on unnecessary errors (Correlate)o Reduce repetitive tasks (Automate)

ITOM toolsets: Operations Bridge UltimateITOM Toolsets: Leverage out of the box standard capabilities

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IT Operations Management SuitesIntegrated, easy to consume

Hybrid Cloud Management

DevOps ready, multi-cloud management and orchestration

+ Comprehensively

automated DC operation

Operations Bridge

Autonomous operations with

actionable insight

Service Management Automation

Self-service, intelligence-driven

fulfillment

Improve service delivery integration, Streamlined operations, Reduce Cost, improve Compliance

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OpsBridge evolution

Supp

ort A

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Network

ServerApplication

Monitor, Discover, Map

Ope

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vent

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Ope

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Cap

ture

• Event Correlation and Deduplication

One event one ticket

• Auto-Ticket creation & assign.

• Ticket AnnotationInstruction or Key information

10000 devices

6000 Servers

400 Apps

Operations AgentSiteScopeBusiness Process Monitor (BSM)Universal CMDBReal User Monitor (BSM)Network Node Management ICA Spectrum

HPOMOMi

BMC Remedy

Our 24/7 Operators are using OMi since May 2013. Big improvement compared to HPOM Java GUI :

Contextual view and tools Fast search any attributes Event dashboard Event priority based on impactManual and Auto Correlation

24x7 Operation

Our IT Operations using OMi

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Operations Bridge Ultimate BundleEnhanced the License Model to follow our needs

Allow Capacity Planning (Cloud Optimizer)For VCenter, HyperV

Contextual ReportingBVD OBR (not implemented yet)

Advanced CorrelationsTopology based, Late correlation

Automation (OO)Detect to Correct, Ticket handle, Health Check

Data Analytics for Microfocus and non Microfocus data OpsA (not implemented yet)

Enable all integrations around OMiDiscover, Monitor Infrastructure, Cloud Services

Keeping a single page for the infrastructure team.When the SSO is set, Cloud Optimizer and Sitescope Console can be shown in OMi

Sitescope for ESX hosts Cloud Optimizer for VMs

IntegrationsIntegrated Console

Dashboards + quick filter

Capacity planningProcess enabled

Detect the Under/Over Sized VM

Not automated – require SAP alignment -

Get global view and growth

OMI

Infrastructure MonitoringCloud Monitoring : Sunny tomorrow ?

Different ways of collecting Operational data and Events

Google Cloud Ms Azure Amazon

Supervisors(Vcenter / HyperV)

Cloud OptimizerOMi Management Packs for CloudScript searches for tag/metadata

Activity log Metric from Agent Metric Based Events Topology

Operations Agents Azure Agents

Remote agent to gather all dataGreat for a global view of the cloud

Limited in metric collections and tuningStill need a cloud agent …

Operation Agent installed on each server.Great tuning and customization.

Node management to follow Cloud activityGather separately the Cloud activity log, topology

Network routers/switches

3PAR Logical Volumes mapped to VCenter Data Stores

ESX Cluster mapped with ESX VM

Oneview Blades mapped to Cloud Optimizer ESX hosts

Discover TopologyConsolidated Topology

To map I used :- OOTB Topology (BSMc, CO)- Custom topology using DDM- CI Enrichment rules- Mapping table for storage (output from 3PAR)

SAP Sol Man topology

Agent based monitoring with META DATAEvent enrichment with Operational information

Performance Metrics: Infrastructure

Performance Metric: Database Management Pack

CorrelationReduce number of significant events

NNMi DiscoveryTopology correlation

Stream based correlation

VM relations

Correlation Engine

Critical events

?

?

Issues:NNMi discovery of local network = false correlationNetwork world (SNMP) <> Server world (DNS)

Correlate Cloud state and monitoring events

CorrelationReduce number of events

Automation: BotsDeliver value quickly and incrementally

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ScriptedTasks with repeatable steps are run in a simple script program. Foundational building block of automation. Scripts are made by individuals for individuals. Trigger based.Level 1

Tooled The Automation task is available to others. Scripting is standardized for others. Rules based.Level 2

Orchestrated Orchestration organizes and leverages a library of scripts to complete more complex workflows or processes that requires more than one script.

Level 3

Auto-triggered Asynchronous Autonomous operation via Virtual workforce. Industrialization of tasks. Automation as a Code

Level 4

Assisted Virtual Assistant – Remote Control. Interact with Virtual workforce via GUI or CLI. SynchronousLevel 5

IntelligentLevel 6 Intelligent Automation (Contextual) – Machine Learning / System behavior & stats.Artificial Intelligence (Self-Aware) – Learn and Adapt in order to act as human

ManualLevel 0 Labor is used to perform work or tasks. varying levels of efficiency

Service Automation MaturityEnabled virtual workforce at levels 4, 5 & 6

Leve

l of A

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HPOMOMi

OA

Perf. Agent

RUM

BPM

SiteScope

NNMi

RUM

APM

Monitoring AutomationAutomate Discover Monitor Map activities

TooledTooledMonitoring What is happening?

Discovery What is out there?

Intelligent

Auto-triggered

Assisted

Operations Bridge Ultimate and automation initiativesAutomate the “Manage” activities

Event CaptureMetric capture

Topology capture (uCMDB) Topology capture

Event Management(OMi)

Advanced Correlation (OMi)

Escalate One EventHandle One Event (NOC support tasks) OO

Traditional BI - Real-time Value Dashboard (OBR and BVD)

Operation BI – Real-time operation analytics (OPSA)Predictive analysis , anomaly Detection, Log analysis

Intelligent Search, Guided Troubleshooting, Visual analytic Capacity Management (HPE Cloud Optimizer)

Log Capture

Performance management(OMi)

Remove known issues from human taskIdentify cause (Advanced Correlation, …), Automate remediation and Diagnostic (Handle One Event) , Auto ticketing: (Escalate One Event)

Detect to Correct Unknown IssuesAutomated analysis: Detect anomalies, Prevent issue, (Predict system and process behavior), suggest and guide for cause and correction.

Leve

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Tooled

Orchestrated

Tooled

Process enabled

Monitoring What is happening?

Discovery What is out there?

User’s/business Contextual Service HealthGuided analysis to find anomalies for optimization (Health, scheduled outage, impact calendar, automatized reports in or nearly real-time, process performance…)

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Our Virtual Workforce - Automation Maturity Auto-triggered (level4)

+++ +

+++ +

Automation TodayRobot acting as operator for Advanced Correlation and Autonomous Ops.

Events24/7 Operator(Handle one Event)

L2 SupportBS Ops Request(Handle one Request)

IncidentsService Desk(Handle one Ticket)

+++ +

Recover failureHPE Tools Admins(Handle One Check)

+++ +

Run by MicroFocus Operations Orchestration (OO)

EmailsService Desk(Handle one Email)

+++ +

Instant MessageService Desk(Handle one Task)

+++ +

Smart Operation

Time for a first video

Smart Operation Process Automation Bot (PaBot)

Supp

ort A

ctiv

ity

Network

ServerApplication

Monitoring, Discovery, Mapping

Ope

ratio

ns B

ridge

Pre

miu

mBa

sic E

vent

Man

agem

ent

Ope

ratio

n St

atus

Cap

ture

• Event Correlation and Deduplication

One event one ticket

• Auto-Ticket creation & assign.• Ticket Annotation

Instruction or Key information

10000 devices

6000 Servers

400 Apps

Operations AgentSiteScopeBusiness Process Monitor (BSM)Universal CMDBReal User Monitor (BSM)Network Node Management iCloud OptimizerCA Spectrum

HPOMOMi10OPSAOBR

BMC Remedy

24x7 Operation

Virtual Workforce(Automation and Orchestration)

Automation of repetitive support tasks.Delegation to Robotic Process Automation(Virtual Workforce)

Process : Event Management within IT OpsGoal: Improve the efficiency and reduce the Non Productive Tasks

Time to Detect Time to Know (Cause/Symptom) Time to Fix (Remediation) Time to Validate

Identify

Know

Fix

Validate

Process Automation: Event ManagementAutomation Operations Bridge activities: Handle One Event

Example of “Handle one Event”

Values: Robot activities (NOC support tasks) OO/OMIVirtual Workforce as RobotHandle one Event

SMAX our new Service Management choice Leverage out of the box standard capabilities & Deliver value quickly and incrementally

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Time for a second video

R2Bot C3Bot (IT Support Assistant)Virtual Assistant = Automation Maturity Assisted (level5)

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Working Side by Side with Bots

Benefits of process maturity improvementRobots activities vs Percentage of Tickets Resolved within Target

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Values for automating part of an ITSM process for all services – Handle One Email (OO)Reaching more than 20 FTEs by month now

Why we chose SMA-XRFP result: Microfocus as Recommended Vendor –Automation Maturity Intelligent (level6)

Focus on IT needs, ITIL requirements met Improvements provided in problematic areas of our existing setup Automation built-into the tool Machine learning & big data capabilities Most competitive offer Opportunity to have one ITOM vendor suite of tools (ITSM, Operation Bridge,

BSM, HCM etc..) Improved user experience Partnership and solution design membership Alignment and combined efforts between SIS & IT concluding on single vendor SM capability for non IT process

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Questions

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Questions

itom customer forum 2018 · 2018-02-05 · itom customer forum 2018 brussels square thursday 18 th...

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