Achieving ITIL Expert

Opens doors to the Expert Level

For more information: www.ITpreneurs.com/expert

2

ITpreneurs Expert ProgramIs an Accredited Training Program, that uses a mix of self-paced study and instructor-led interactive teaching, to provide participants the most efficient means in achieving the ITIL Expert certification.

Is a state of the art educational program that incorporates innovative instructional design methods, and optimally uses technology. Classroom time is dedicated to group learning and experience sharing, while the knowledge components (theory) is completed at a time and pace convenient to the participant.

Why become an ITIL Expert

Will provide you superior knowledge of ITIL in it’s entirety. It will make you a better, more rounded IT practitioner or manager.Participating in the program allows you to better enable your organization to succeed in implementing ITSM.Becoming an ITIL Expert will make you an authority within the international IT Service Management Community, it will help you to accelerate your career

Advance your career

Recognition

Become a well rounded professional

3

Capability or Lifecycle Track

Lifecycle Track

For those who provide guidance towards the implementation of ITSM in an organization

Capability Track

For those who are involved in executing and improving existing ITIL processes in an

organization.

Process Manager

Process Consultant

Operational Staff

IT Practitioners

IT Manager

ITSM Implementer

Process Owner

ITIL Consultants

You will learn about the principles and core concepts of the Service Lifecycle approach to IT Service Management. This includes a focus on the management and control elements of the Service Lifecycle .

The Lifecycle Track is for those who provide guidance towards the implementation of ITSM in an organization.

You will learn to achieve a better understanding of the Service Lifecycle and the processes associated with all the Capability modules. This includes a focus on a series of clustered process activities, their execution and use throughout the ITIL Service Lifecycle.

The Capability Track is for those who are involved in executing and improving existing ITIL processes in an organization.

4

Not one, but the choice of two ITpreneurs ITIL Expert Programs

ITIL v3 Foundation2 credits

ITIL v3 Master Level

ITIL v3 Lifecycle Modules

Service Operation

3

Service Transition

3

Service Design

3

Service Strategy

3

Continual Service

Improvement3

ITIL v3 Capability Modules

RCV4

OSA4

SOA4

PPO4

ITIL EXPERT Level

ITIL v3 Managing Across the Lifecycle5 credits

Expert Program – Capability Track

10 days classroom50 hours eLearning20 credits

12 days classroom 50 hours eLearning21 credits

Expert Program – Lifecycle Track

Program Overview

Post study Exams Week 5

Post study Exams Week 5

eLearningWeek 6-7

eLearningWeek 6-7

ClassroomWeek 08

ClassroomWeek 08

Post-study ExamsWeek 09

Post-study ExamsWeek 09

eLearningWeek 10

eLearningWeek 10

ClassroomWeek 11

ClassroomWeek 11

Post-study ExamsWeek 12

Post-study ExamsWeek 12

Kick off callWeek 1

Kick off callWeek 1

eLearningWeek 2

eLearningWeek 2

Classroom Week 4 Classroom Week 4

The program starts with an conference call that takes place several weeks prior to the first session.

After the call you will receive access to an online campus and can get started with the eLearning for the first two modules. Your instructor will be available for support and you can communicate with your fellow colleagues.

When the first eLearning module is finished, you will meet the group for the first time in a classroom environment where you will cover the hands-on and application aspects of the content , while participating in group discussions and working on case-study scenarios/exercises.

After your first week of knowledge sharing, you will use the eLearning modules to prepare for your first set of exams.

SOA+

PPO

SS+S

D+CS

I

RCV+OSA

ST+SO+CSI

MALC

The program continues with eLearning, followed by classroom, more eLearning and then exams for the 2nd set of modules.

In the eighth week, you will meet your fellow participants again in a live classroom session. This is one of the strengths of the Expert Program spending significant time with like-minded professionals and hence forming long lasting friendships.

Back home for the second time you will prepare to take the 2nd set of certification exams. The Exam preparation sections includes a sample exam, exam facts, and tips and tricks to help you become prepared and confident.

The third and last segment of the Expert Program covers the Managing Across the Lifecycle course.

You will attend the classroom for the 3rd and final time for a two-day session.

Now you are one step away from achieving ITIL Expert. You now just need to prepare for and take the exam.

6

Program SummaryNot one, but two tracks•Lifecycle Track includes: Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operations (SO), Continuous Service Improvement (CSI) and Managing Across the Lifecycle (MALC)•Capability Track includes: Planning Protection and Optimization (PPO), Service Offerings and Agreements (SOA), Operational Support & Analysis (OSA), Release Control & Validation (RCV) and Managing Across the lifecycle (MALC) High energy and high pace classroom •Intensive classroom study: 2 weeks of 5 days for the Capability Track, or 2 weeks of 4 days in Lifecycle. Followed by 2 days for Managing Across the Lifecycle •Classroom dedicated to practical application: cases, assignments, scenarios

Accredited course program•Meets all requirements for ITIL Intermediate courses as per ITIL syllabi, program accredited by multiple Exam Institutes

Self Paced eLearning •50 hours of e-learning for both the Capability and Lifecycle tracks

•eLearning material available for 2 years after completion of the course

•eLearning focused at theory, explaining of concepts, exam preparation

•(virtual) Instructor is available throughout the program for e-mail/telephone based support

Exam Pass Guarantee•ITpreneurs will pay for the 2nd Exam retake. Specific conditions apply (such as required completion of e-learning,)

Digital Reference Materials •Participants receive an e-reader with reference material to avoid printing of thousands of pages of course materials