it's about children, issue 4, 2016

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CPR class for parents and teens age 14 and older

Safe Sitter class for children ages 11 to 14

JAN.

JAN.

MAR.

FEB.

MAR.

6 p.m. to 10 p.m.Children’s Hospital’s Koppel Plaza BuildingClass costs $25.Log on to www.etch.com/healthykids to register. Learn CPR so you can respond to emergencies in your home.

9 a.m. to 3 p.m.Children’s Hospital’s Koppel Plaza BuildingClass costs $25.Log on to www.etch.com/healthykids to register. Learn correct babysitting techniques, emergency responses and how to use babysitting as a business.

Mark Your Calendar

2 It’s About Children, Issue 4 • 2016

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4

13 Today is the day

Leader in safety

Cool is the key

Read our annual report to learn how we help children and families of the East Tennessee region every day.

Children’s Hospital Chief Quality Officer Jeanann Pardue, M.D., was awarded the 2016 Tennessee Hospital Association patient safety leadership award.

After his traumatic birth, Caiden was treated with a cooling blanket in the East Tennessee Children’s Hospital Neonatal Intensive Care Unit.

It’s About Children is a publication of the Marketing Department at

East Tennessee Children’s Hospital.Editor: Jessica Boyd

Designer: Deborah HostermanCover photo by Jessica Shiflett Photography

Connect with us:www.etch.com/ItsAboutChildren

[email protected]

Spotlight

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National Pancake Day

MEDIC blood drive

MAR.

FEB.

7 a.m. to 10 p.m.Participating IHOP restaurantsGet a free short stack of pancakes; then donate to Children’s Miracle Network Hospitals.

7 a.m. to 4 p.m.Children’s Hospital’s Koppel Plaza BuildingIt’s free.Call 865-541-8165 for more information. All blood used at Children’s Hospital is provided through MEDIC. One donation can help up to three people. Donors must be at least 17 years old, weigh more than 110 pounds and have an ID.

3Donate at www.etch.com/ItsAboutChildren

Visit www.ihoppancakeday.com for more information. All funds raised locally go directly to Children’s Hospital to help purchase medical equipment.


Cool is the KeyThe day Caiden Eckhart was born, time and

technology were on his side. From the moment he was delivered at Parkwest Medical Center

in West Knoxville, the likelihood of Caiden suffering a brain injury was extremely high

due to his traumatic birth.

Instead, immediately after successful resuscitation by the labor and delivery team and the East Tennessee Children’s Hospital

Neonatal Intensive Care Unit (NICU) nurse stationed there, Caiden was wrapped in a

cooling blanket to begin the recovery process during transport to Children’s Hospital.

continued on page 6

Story by Cassidy Duckett Britt

losing his blood supply, and we were rushed into the operating room for an emergency C-section.” Following the C-section, Caiden received a blood transfusion and CPR. He was put on a ventilator; the Parkwest staff and Children’s Hospital nurse stationed there began the cooling process and prepared him for the transport to Children’s Hospital. Because Caiden’s blood supply was significantly decreased, he suffered from a drastic reduction of oxygen to his brain. When doctors ventilate a patient, there is a risk of inflammation and damage to the brain because of the quick increase in blood and oxygen flow. To avoid this injury, the hospital staff turned to the cooling blanket. According to Children’s Hospital neonatologist John Buchheit, M.D., these blankets are “shown to make a big difference in the outcome of these babies. It makes

“He wasn’t breathing,” Caiden’s mother Patty explained about the moments following her cesarean section (C-section) that day. “The staff couldn’t detect a heartbeat. He was completely white.” Caiden also required a blood transfusion. At 39 weeks (normal gestation is 38 to 42 weeks), Patty’s pregnancy was considered normal. However, her final ultrasound measurements showed Caiden’s abdomen was developmentally three weeks behind the rest of his body. Caiden was scheduled to be delivered by induction on August 11, however Patty’s water broke in the obstetrician’s office two days before the induction date. While receiving an epidural, Patty felt “pressure and then a big gush.” She had hemorrhaged. “There was a tear in one of the vessels of the umbilical cord—the blood that was being pumped to Caiden,” she said. “He was

continued from page 5


Caiden with his father Brian.

sense to start [the process] as soon as possible.” The cooling blanket lowered Caiden’s body temperature to about 91 degrees (normal is 98.6 degrees) so all of his other systems functioned just below a normal temperature. This cooling allowed his neurological system to heal from the period of lost oxygen without having to compete with other vital systems. Previously, the NICU used cooling caps on location at Children’s Hospital. While this treatment was incredibly effective, Dr. Buchheit and the other pediatric experts there determined the blankets would allow babies born across East Tennessee to receive treatment more quickly. “All of our babies are born someplace else,” Dr. Buchheit said. “We are servicing babies all over the region. We had to take these important treatments out into the community.”

Applying the blanket—which has less equipment to transport than a cooling cap—just 30 minutes earlier can make a massive difference in the outcome for the child. Caiden was transported to Children’s Hospital by Lifeline, Children’s Hospital’s custom-made ambulance equipped like a mobile neonatal intensive care unit. Caiden’s father Brian and grandfather Bill accompanied him while Patty had to continue her recovery at Parkwest. “Caiden held their fingers,” Patty said. “They stood there with him gripping their fingers the entire night.” Using the cooling blanket is a 72-hour process. During this time, Caiden was kept in a separate room that could remain dark and quiet. The cooling blankets require that babies avoid any stimulation like noise or light. On Friday afternoon, the NICU staff began Caiden’s


Caiden in the NICU.

Caiden with his parents.

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7.5-hour warming process. His body temperature increased back to 97 degrees. In the early hours of that Saturday morning, Patty and Brian were able to feed Caiden his first bottle. “He was responding to everything so well,” Patty said. “He had a very strong sucking reflex and started fighting the ventilator shortly after receiving it, which was a good sign.” On August 16, Patty’s birthday, she and Brian were able to bring Caiden home but not before the nurses celebrated with them. One of Caiden’s nurses tucked a birthday card into Patty’s bag as they were leaving. “She also made decorations to hang around Caiden’s spot in the NICU,” Patty said. “All of the NICU nurses were awesome. They made me feel loved. They were patient and compassionate with us yet remained extremely professional. The care we received was amazing.” Now four months old, Caiden is experiencing a food allergy unrelated to his traumatic birth but shows no sign of other issues. His neurological state recovered so well due to the cooling blanket, he only requires close monitoring of his cognitive and motor development as he continues to grow. For babies like Caiden across East Tennessee, these cooling blankets start the healing process as soon as possible while reducing the risk for developmental delays and loss of brain function. For more information about the cooling technology, visit www.etch.com/nicu.

It’s About Children, Issue 4 • 2016


The Eckhart family.

New NICU focused on family-centered care

For babies like Caiden in the East Tennessee Children’s Hospital Neonatal Intensive Care Unit (NICU), avoiding stimulation like light and sound is essential to the recovery process. As Children’s Hospital leadership began planning for the expansion to the Scripps Networks Tower, they kept this important need in mind. The new space, which opened in November, includes 44 private NICU rooms to ensure each baby will have space to heal with their family surrounding them. “Any family who wants to visit can be there all day,” neonatologist John Buchheit, M.D., said. “Having extra space and the ability to be with your baby is going to be better for every family and patient. It also gives us the

opportunity to have siblings visit in the room with the baby.” With the new space comes an expansion in the technologies that monitor and protect the hospital’s tiniest patients. As always in the NICU, precautions are in place to protect the babies from any outside germs or colds. Most of all, families like the Eckharts can be comforted by the individual space allotted to each baby. Patients can spend weeks or months in the NICU, so private rooms create consistency and a sense of home. “For the family,” Dr. Buchheit said, “that’s a big deal.”


The new NICU has private rooms to make families more comfortable. Parents can now visit at any time, and siblings will even have special visitation hours to see their new baby brother or sister. Each room has a window or is connected to a light court

to provide natural lighting during a patient family’s stay.


The NICU has multiple light courts featuring art from Tennessee artists. This piece, called “Kaleidoscope,” is by Yvonne Bobo of Memphis.

The NICU waiting room is light-filled, comfortable and family-friendly and even houses a play room with toys to entertain patients’ siblings.


Leader in Safety East Tennessee Children’s Hospital Chief Quality Officer Jeanann Pardue, M.D., was awarded the 2016 Tennessee Hospital Association (THA) patient safety leadership award. Dr. Pardue has become a driving force in increasing patient safety at Children’s Hospital. In 2012, through her leadership, Children’s Hospital joined Solutions for Patient Safety (SPS), a network of more than 100 children’s hospitals sharing the goal of creating a culture of safety at each hospital. Since then, she has helped Children’s Hospital set a remarkable pace of embracing and implementing a safety culture. “Progress in any endeavor comes as a result of committed individuals who can translate the importance of their ideas into the culture of their environment,” Children’s Hospital President and CEO Keith Goodwin said. “Dr. Pardue’s ability to galvanize our teams around the concept of patient safety and zero mistakes has driven our success.” She has worked tirelessly to improve multiple processes to increase quality and safety for patient families and staff as well as increase communication between leadership

News

and staff. She recently partnered with Children’s Hospital’s Family Advisory Council to improve staff engagement of families. She also represents medical staff on the Clinical Performance Improvement Council (CPIC) to help bridge the communication between nursing staff and physicians. Dr. Pardue now serves as a mentor to many other hospitals new to this initiative. She has spoken regionally and nationally on Children’s Hospital’s safety culture work. Last year, she led the development of a partnership of all children’s hospitals in Tennessee called the Children’s Hospital Alliance of Tennessee (CHAT), a quality improvement committee that serves as a forum for hospitals to share data and best practices to accelerate the improvement in the quality and safety of inpatient care provided in Tennessee’s pediatric hospitals. Tennessee was the second state to form this kind of partnership and several other states and regions have formed to model the example set. Dr. Pardue was presented the award at the THA annual meeting in Nashville in October.


SPECIAL SECTION

Board of Directors John Q Buchheit, M.D., ChairmanLarry B. Martin, Vice ChairmanSteven D. Harb, Secretary/Treasurer

Cathy AckermannScott Brice, M.D.Daniel K. CarterJim ClaytonRandall L. GibsonKeith D. GoodwinR. Gale Huneycutt, Jr.A. David MartinChristopher A. Miller, M.D.David A. Nickels, M.D.Laura PalenkasDavid D. StevensBarbara Summers, M.D.Andrea Anne WhiteKim Wood

Board Chairmen Emeritus James S. Bush, ChairmanDonald H. ParnellDennis B. Ragsdale

Senior LeadershipKeith D. Goodwin, President and Chief Executive OfficerBruce Anderson, Vice President for Legal Services Joe Childs, M.D., Vice President for Medical Services Hella Ewing, Vice President for Patient Care and Chief Nursing OfficerSteven Godbold, Vice President for OperationsCaryn Hawthorne, Vice President for Financial Services Carlton Long, Vice President for Institutional Advancement Sue Wilburn, Vice President for Human Resources Jeanann Pardue, M.D., Chief Quality OfficerLise Christensen, M.D., Chief Clinical Officer

Medical Staff Officers Barbara Summers, M.D., Chief of StaffCameron J. Sears, M.D., Vice Chief of StaffCarlos Angel, M.D., SecretaryRyan Redman, M.D., Chief of MedicineGlaze Vaughan, M.D., Chief of Surgery



Most parents do not plan to be at our doorstep. They plan for normal days – carpooling to school, buying snacks for halftime or making dinner for their family. But every now and then, it’s their day to come to East Tennessee Children’s Hospital. Our staff is here every day. We are the experts in pediatric care in our region, and we are here when you don’t expect to be here. We are here when your plans change; your unplanned days are our expertise. And we’re here after you leave. When you go home from the Emergency Room or the Neonatal Intensive Care Unit or the inpatient surgery floor, we’re here after you walk out our front doors. We’re here for the check ups, the follow-up appointments, the scans, the physical therapy and the laboratory tests. Each time you return to the hospital or one of our outpatient centers, we will be happy to hear how the normal days are going — school plays, soccer practices, homework and all.

No matter the day, we’re cheering you on. Your unexpected trip is our every day. We come to Children’s Hospital to serve and care for the children and families of our region. We do this by offering expert care and by engaging the entire family to determine what’s best for your child. We serve you by continuing to strive for better ways to improve the health of our community. We serve this region so that your daughters and sons will grow up to do the same. They deserve it every single day. We are excited to share our fiscal year 2016 accomplishments with you in this annual report. We hope they give you a glimpse at our mission every day: East Tennessee Children’s Hospital will improve the health of children through exceptional, comprehensive, family-centered care, wellness and education. Thank you,

Keith Goodwin, President and CEO

Meet Jake


When David and Ginger Yates noticed their son Jake wasn’t babbling as much as his fellow triplets, Addy and Jack, they knew where to go. A year earlier, they had spent nine days with Jake in the Neonatal Intensive Care Unit (NICU) at East Tennessee Children’s Hospital; the newborn was having breathing problems. “I can’t imagine what it would be like if our time with Children’s Hospital had ended with just the NICU,” David said. Now 2 years old, Jake has been treated at the Children’s Hospital Rehabilitation Center for occupational and speech therapy sessions for more than a year. When he began his sessions with speech pathologist Julie Browning, Jake would hold onto a train—his favorite toy—and ignore her. Browning used this interest to connect with him. “We started learning more vocabulary by asking for another piece of train tracks or another train car,” Browning said. “We work to build vocabulary to express wants and needs and communicate with his family.” For David, hearing his son speak has been life-changing. “Before, he wouldn’t really try to speak. He’s just completely turned around,” he said. “We could not have put him in kindergarten on time if it weren’t for Children’s Hospital. He had the tools—he just needed help using them.” Jake will continue to attend speech therapy until he is 3. Because he has been a patient at Children’s Hospital since birth, Jake and his family have developed strong bonds with staff members. “Besides Ginger and I, no one knows Jake as well as Julie,” David said of Jake’s speech pathologist. “He’s so lucky. They’ve done nothing but great things for me and my son.”

Jake with speech pathologist Julie Browning at the Children’s Hospital Rehabilitation Center.



One-year-old Jack and his mom, Rebecca.


424Doctors

Unique patients: 148,707 Hospital admissions: 5,799NICU patient days: 18,268PICU patient days: 2,384Outpatient visits: 168,458

Per day: $461,010Per year: $168,268,705

660Nurses

152Beds

34Subspecialties

Highlights and accomplishments

Inside Children’s Hospital

Patients stats

Payer mix Financial highlights

Cost to operate Children’s Hospital

This report highlights our 2016 fiscal year—July 1, 2015, to June 30, 2016.

• Children’s Hospital continued its work to improve patient safety processes by 46%.

• All inpatient clinical units were designated as a high reliability unit (HRU). Children’s Hospital is among the 16% of participating pediatric hospitals with at least one HRU designation and a leader in the network by achieving all inpatient units named as HRU.

• ProjectADAMCoordinatorKarenSmithledeffortsinthesigningofanewautomatedexternaldefibrillator/ CPR bill with Tennessee Governor Bill Haslam.

• Scripps Networks Interactive announced a $10 million gift for Children’s Hospital’s expansion, now called the Scripps Networks Tower.

• Children’s Hospital added genetics as a specialty, hiring clinical geneticist Austin Hamm, M.D.

• etHINwasextendedforanadditionalthreeyears.etHINisanon-profitcommunitypartnershipinEast Tennessee that creates a regional network of health care providers who work together to improve patient outcomes and strive to reduce the cost of health care.

Gross revenue

Deductions from revenue

Expenses

Available for reinvestment

30.3%PPO/HMOCommercial $444,797,200

$275,943,502

$6,799,632

$168,268,705

2.0%Other

67.7%Tenncare/Medicaid

Kenneth, 8 years old.


965transports inLifeline, ourcritical careambulance

Outpatient population168,458 patient visits


Primary service area visits

753 patient visitsother states

Scott1,934

1.38%

Campbell3,649

2.60%

Claiborne2,139

1.52%

Union2,551

1.82%

Grainger2,092

1.49%

Jefferson4,411

3.14%Knox

67,521 48.14%

Anderson6,837

4.87%

Morgan1,031

0.74%

Roane4,232

3.02% Loudon4,144

2.95%

Monroe3,140

2.24%

Blount12,367 8.82%

Sevier10,804 7.70%

Cocke1,956

1.39%

Hamblen

140,268 patient visitsTennessee

511 patient visitsVirginia

788 patient visitsKentucky

3,457 1.38%

Home Health visits: 35,817

Rehabilitation visits: 15,654

Subspecialty visits: 67,345Adolescent Gynecology Adolescent MedicineChild Abuse PediatricsDevelopmental-Behavioral PediatricsNeonatologyPediatricsPediatric Allergy and ImmunologyPediatric AnesthesiologyPediatric CardiologyPediatric DentistryPediatric DermatologyPediatric Emergency MedicinePediatric EndocrinologyPediatric GastroenterologyPediatric GeneticsPediatric Hematology/OncologyPediatric Infectious DiseasesPediatric Intensive Care

Pediatric NephrologyPediatric NeurologyPediatric NeurosurgeryPediatric OphthalmologyPediatric OrthopedicsPediatric OtolaryngologyPediatric PerinatologyPediatric Physical Medicine, Rehabilitation and PhysiatryPediatric Pulmonology and Respiratory CarePediatric RadiologyPediatric Reconstructive SurgeryPediatric SedationPediatric Sleep MedicinePediatric Sports MedicinePediatric SurgeryPediatric Urology

Outpatient statistics

Multi-disciplinary clinic visits

Hematology/Oncology Clinic: 3,772Diabetes Clinic: 2,912

Cystic Fibrosis Clinic: 569 Infectious Disease Clinic: 304 Rheumatology Clinic: 76 Weight Management/Healthy Ways Clinic: 293 Cleft Lip and Palate Clinic: 147

Dermatology Clinic: 137 Gynecology Clinic: 95


8,305

Gwennie, 3 years old.


13,468movies viewed

by patients fromthe movie cart


Services

Hours of Social Work services: 27,306Families served by Social Work: 6,532

Hours of interpretation services: 12,904Families helped by Interpretive Services: 7,500

Languages interpreted: 25 Top three languages interpreted: Spanish, Arabic and Kirundi

Chaplain hours: 3,072

Hours dietitians spent with inpatient families: 421Hours dietitians spent with outpatient families: 1,327

Patient meals: 114,447

23,397 visits with patients by Child Life specialists8,159 sessions of medical play and preparation to increase familiarization and

understanding of medical procedures and hospitalization12,941 sessions of support, coping and distraction for procedures

Social Work and Interpretative Services

Food & Nutrition

Child Life

Every day, thousands of caretakers in our region create special meals for children with allergies, speak languages from across the world and play games and read books with their families. When they arrive at Children’s Hospital, we aim to meet the needs of every family regardless of background. From Child Life to Social Work, our services make the transition from the normal everyday routines of home to visiting the hospital as smooth as possible.

4,463therapy

dog visits

Baylor, 9, with Jody Daugherty, x-ray technologist.


Clinical StatsLab tests: 434,021

CT scans: 5,732MRIs: 3,054

Electrocardiograms (EKGs): 3,572X-rays: 51,541

Chemotherapy treatments: 2,580Sleep studies: 976Surgeries: 10,862

Transports from other hospitals: 965 Nebulizer treatments: 18,773


Johnston, 3 years old.

Totalcommunitybenefitdollars:$5,013,536

Every time a family walks through our doors, we learn more about the challenges facing our friends and neighbors in East Tennessee. To better meet the needs of every patient and family, Children’s Hospital invests dollars and time in programs that address the challenges of the everyday. Through researching issues in our communities, educating parents and caretakers about opportunities to improve health and safety at home and providing care no matter the circumstance, our staff can better meet the real needs of every family in our 16-county region.


Today is the day we serve the community.

Education: $1,737,431Research: $134,163

Charity care: $1,109,332

Anderson, 12, and respiratory therapist Mandy Stiles completing

a pulmonary function test for asthma.


Community outreach Even if today is not the day you come to Children’s Hospital, you may see our familiar logo at an event at your school, church or fire station. We spend our days reaching out to the community through our injury prevention and health programs so that you and your family can learn preventative, healthy habits to avoid coming through our doors. From asthma to automated external defibrillators, Children’s Hospital’s community outreach programs tirelessly share education and information with families in our region to keep every child healthier and safer—and to keep normal routines intact every day.


MEDIC blood drives: 4Sponsorship: $132,033

AEDs placed in schools: 57Schools certified as ready to respond to sudden cardiac arrests: 98

Schools served by Project ADAM programs: 199Students served by Project ADAM programs: 99,831

Individuals trained to administer CPR in schools: 1,176AED heart-safe drills conducted: 108

Participants in injury prevention education programs: 19,056Helmets distributed: 3,058

Car seats distributed and installed correctly: 817Car seats inspected: 1,640

Car seat inspection events conducted: 72Car passenger safety technicians trained: 255

Children involved in activities and programs to improve nutrition and commitment to physical activity: 12,418

Childhood Obesity Coalition programs: Kids Can Bike, Healthy Kids Club, Grub Club and Health Happens

Children screened for asthma: 656Children with abnormal screening: 225

3,058bicyclehelmets

distributed

Project ADAM Tennessee

Injury Prevention

Wellness

Ava, 6, with Maggie Bosley, R.N.


Today is the day you care for patients at Children’s Hospital.

You drive through the parking garage to an open spot, walk to the elevator and make sure your badge is securely clipped to your scrubs. Your education and experience has prepared you to serve families of our region—the region in which you have chosen to invest your skills and livelihood. Your normal day is to adapt and adjust to the abnormal; your role at Children’s Hospital is understanding that the patients and families you meet are not having normal days. They need your patience, your guidance and your expertise. You walk to your office, clinic or station and choose to spend another day caring for the patients who need you.


3,629sessons of patientfamily and siblingsupport with our

Child Lifespecialists

Average tenure: 9 years and 3 monthsNumber of applicants: 12,306

Number hired: 515Number of employees: 1,950

Medical residents, fellows and students: 79Undergraduate nursing students: 1,131

Senior preceptorships: 21Advanced practice practicum requests: 65

Students in other health care positions:Child Life students: 12

Lean process students: 23Lab students: 4

Continuing medical education participants: 1,909Continuing nursing education participants: 737

Trainees in our pediatric simulation center: 1,431

Participants include physicians, nurses, nurse practitioners,physician’s assistants, respiratory therapists, patient care assistants,

paramedics, students, midwives and more.

Employee statistics

Educational opportunities

Today is the day you decided to give to Children’s Hospital. Your child has been a patient. Your niece, nephew, neighbor or newborn has been helped in some way; you know how much Children’s Hospital means to our region and to every family with children. Every day, you commit to improving our community through your stewardship, leadership and volunteerism. You give your time. You give donations. You give Children’s Hospital the chance to do more for every child today and for years to come. Your everyday outlook on service to our community makes an impact on the children and their families we serve every day.


Bryson, 3 years old.

DonorsPledges toward hospital expansion:

$15.5 millionAnnual donations: $9.8 million

Donors: 5,742Cost to raise a dollar: $0.12

VolunteersNumber of active volunteers: 285

Volunteer visits with patients: 20,187Volunteer hours: 51,796

Value of volunteer hours: $1,042,663Funds raised by volunteers: $251,000


Today is the day we planned for tomorrow.


In November, East Tennessee Children’s Hospital opened a brand new 245,000-square foot expansion project, the Scripps Networks Tower, adjacent to the main hospital building. The building is named for national media company Scripps Networks Interactive. Headquartered in Knoxville, Scripps Networks Interactive donated $10 million to Children’s Hospital. This gift is the largest single corporate gift in Children’s Hospital’s 79-year history.

The Scripps Networks Tower houses:• A new neonatal intensive care unit with 44-private rooms and a rooftop garden• A new inpatient/outpatient surgery center• A multi-specialty outpatient clinic featuring an updated diabetes/endocrinology center• Light-filled pedestrian walkways• Two levels of parking• An art collection featuring artists from across the state of Tennessee

Scripps Networks Tower will also house an expanded state-of-the-art pediatric simulation and innovation center to be named in honor of Scripps Networks Interactive. This center will allow health care providers to train for emergencies and complex procedures on a variety of infant, child and teen-sized medical mannequins, as well as develop new innovations that will improve the care we provide.


The Scripps Networks Tower at Children’s Hospital opened in November.

Your Dollars at Work

Major sponsors: Presenting sponsor:


‘Twas the night before Christmas The 32nd-annual Fantasy of Trees kicked off the holiday season in East Tennessee while supporting East Tennessee Children’s Hospital. More than X attended the festive event to Christmas shop, purchase holiday decorations, enjoy children’s crafts and more. This year, Fantasy of Trees raised more than X for Children’s Hospital’s pediatric anesthesia department. These funds will purchase the Aisys Digital Anesthesia Machine to help our clinical staff deliver safe pediatric anesthesia and provide necessary updates to the current equipment. Children’s Hospital extends a special thanks to all who attended the event, as well as all the volunteers and sponsors.

Media sponsors:

Donate at www.etch.com/ItsAboutChildren

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.دیریگب سامت 1-865-541-8000

ICITONDERWA: Nimba uvuga Ikirundi, uzohabwa serivisi zo gufasha mu ndimi, ku buntu. Woterefona 1-865-541-8000.

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We provide free interpretive services.

Your Dollars at Work

Children’s Hospital’s chronically-ill high school-aged patients danced the night away at special teen dance in September at The Grande Event Center. More than 120 people enjoyed refreshments, dancing and even a photo booth. One Unforgettable Night was organized by Corey Ozair and Crystal Jacobs. Local celebrities joined in on the celebration, like former WWE star Glenn Jacobs, members of the Lady Vols basketball team, The Voice’s Emily Ann Roberts and country music singer Lawson Bates.

One unforgettable night

Policy Statement • Title VI, Civil Rights Act of 1964 Section 504, Rehabilitation Act of 1973 • Section 1557, Affordable Care ActEast Tennessee Children’s Hospital Association, Inc. (“Children’s Hospital”) complies with the provisions of the Civil Rights Act of 1964 and the Rehabilitation Act of 1973, Section 1557 of the Affordable Care Act and all requirements imposed pursuant thereto. No person shall, on the grounds of race, color, national origin, age, sex, gender identity, limited English proficiency, or physical or mental disability, be excluded from participation in, be denied benefits of, or otherwise be subjected to discrimination in the provision of any care or service.

Our commitment includes (but is not limited to) the following:1. Inpatient and outpatient care is provided on a nondiscriminatory basis. All patients receive care without regard to race, color, national origin, age, sex, gender identity, limited English proficiency, or physical or mental disability.2. All patients are assigned to rooms, floors, and the like without regard to race, color, national origin, age, sex, gender identity, limited English proficiency, or physical or mental disability.3. Patients will not be asked if they are willing or desire to share a room with a person based on race, color, national origin, age,

limited English proficiency, or physical or mental disability.4. Employees are assigned to patient services without regard to the race, color, national origin, age, sex, gender identity, limited English proficiency, or physical or mental disability of either the patient, parent/guardian or the employee.5. Staff privileges will not be denied to qualified personnel on the basis of race, color, national origin, age, sex, gender identity, limited English proficiency, or physical or mental disability.6. All facilities of this institution will be utilized without regard to race, color, national origin, age, sex, gender identity, limited English proficiency, or physical or mental disability.7. Transfer of patients from the rooms assigned and/or selected will not be made based on race, color or national origin, age, limited English proficiency, or physical or mental disability. Any patient may request to change the room assigned and/or selected provided that the room requested is readily available.8. We provide free aids and services to people with disabilities to communicate effectively with us, including qualified sign language interpreters. If you need interpretive services, please


notify any staff member or the Care Coordination department at 865-541-8457.9. We provide free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages. If you need interpretive services, please notify any staff member or the Care Coordination department at 865-541-8457.10. The nondiscriminatory policy of the institution applies to patients, parents/guardians, physicians and all responsible employees. Under no circumstances will the application of this policy result in the segregation or resegregation of buildings, wings, floors, or rooms for reasons of race, color, national origin, age, limited English proficiency, or physical or mental disability.

Questions/concerns? You may contact our Office of Patient Experi-ence at 865-541-8724 or 865-541-8586. If you still have concerns after speaking with us, you may contact the agencies listed below. If you believe that Children’s Hospital has failed to provide required services or discriminated in another way on the basis of race, color, national origin, age, disability, sex or gender identity, you can file a grievance

with the Office of Patient Experience, Children’s Hospital, 2018 Clinch Avenue, Knoxville, TN 37916, 865-541-8724 or fax 865-541-8778 or email at [email protected]. You can file a grievance in person, by mail, by fax, or by email. You may also contact and/or file a grievance with:

The Tennessee Department of HealthOffice of Civil Rights complianceBureau of Licensure and Regulation665 Mainstream Drive, Second FloorNashville, TN 37243

Office of Civil RightsU.S. Department of Health and Human Services200 Independence Avenue, SWRoom 509F, HHH BuildingWashington, D.C. 20201800-868-1019; 800-537-7697 (TDD)

This information is provided in compliance with Section 1557 of the Affordable Care Act.


Nothing puts a smile on aNothing puts a smile on a child’s face quicker than getting a gift— child’s face quicker than getting a gift

2018 Clinch Ave. • P.O. Box 15010Knoxville, Tennessee 37901-5010RETURN SERVICE REQUESTED

Email [email protected] for questions about the magazine, if you receive a duplicate issue or to update your address. Visit www.etch.com/ItsAboutChildren to sign up to receive this magazine electronically.

NON-PROFITORGANIZATION

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KNOXVILLE, TN

A smart estate plan ensures that 100% of your money goes exactly where you intend.

Your legacy can go further

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A smart estate planThe reality for most peopleYour hope for your estate plan

By naming Children’s Hospital as a beneficiary in your estate plan, yourtax burden can be reduced while helping heal children in your community.

Need advice? Let us help by calling 865-541-8567 or email [email protected].

it's about children, issue 4, 2016

Healthcare