T h e C a n d i d a t e E x p e r i e n c e:

Amelia MerrillVP, Talent Acquisition

and Employee Engagement

RMS

Raul ValentinVP Talent Acquisition

Comcast

…exploring the needs of our most critical stakeholders

Jill RiopelleRecruiting operations

Manager

Airbnb

Moderator:Gerry Crispin

Chief Navigator

CareerXroads

Q&A

Audience Q &A Audience Polls Jill Amelia Raul

#intalent

… attitudes and opinions…

Source: CareerXroads Candidate Experience monograph, March, 2011

… regarding the recruiting process; the stakeholders in the process; the work itself;

the company as a place to work…

… actions taken

#intalent

2012 UK Candidate Experience Award Winners

#intalent

Tell us a little more about your company and role before we get into

the details of your Candidate Experience.

Jill Amelia Raul

#intalent

When you started down this path to improve your candidate’s experience did you have any

‘push back’?

What were the first one or two‘practices’ you changed, added or

improved and why?

Jill Amelia Raul

#intalent

Beyond what you already said were there measures how you treat candidates you could tie

back to business results?

Jill Amelia Raul

#intalent

The phrase ‘black hole’ has become a rallying cryhighlighting candidate frustration.

How do you handle the candidate’s interest in their status?

 

Jill Amelia Raul

#intalent

How do you handle questions prospects have before they apply…when they are researching

your company?

- Can prospects call, email, text message recruiters directly? - Do you have SM like Linkedin Groups, Talent Communities, Facebook fan pages where Q&A can take place?

- Do you have interactive FAQs, recruiter blogs linked on your Company site’s career pages?

- Do you have chat rooms or webinars emphasizing specific jobs?

Jill Amelia Raul

#intalent

How do you communicate with candidates who apply but, never make it to finalist?

Do you differentiate between those who were

qualified and those who weren’t?

Jill Amelia Raul

#intalent

What else would you like to do that you believe impacts candidate

experience…(that you haven’t already done)?

Jill Amelia Raul

Q&A

Audience Q &A Audience Polls Jill Amelia Raul

#intalent

What advice would you offer to your colleagues in the audience interested in ramping up their commitment to candidate engagement?

Jill Amelia Raul

Thank You!

Jill Amelia Raul

#intalent

CANDIDATE EXPERIENCE

#intalent

#intalent

Comcast Careers WebsiteFast Forward your job search on 11/4/13

#intalent

Amelia

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