ITS project for Mysore City Transport

Karnataka State Road Transport Corporation

National e-Governance Gold Award -2016

Objectives:• To improve quality & convenience of public transport

• To promote use of sustainable transport modes

• To enable commuters to make informed choices on

travel modes

• To reduce passenger wait times

• To optimize operations, improve fleet utilization,

schedules, and vehicle availability with accurate

information

Mysore ITS

Why Mysore?

• City of Palaces & Cultural Capital of the State

• Top ten tourist destination in India

• 3.5 million tourist /annum

• Education & Research Hub

• Demonstrate the project at a National and

International level

MIS REPORTS

BUNCHING OF BUSES

SCHEDULE ADHERENCE

BUS BREAK DOWN

ROUTE DEVIATION

MISSED TRIPS

SCHEDULE DEPARTURE

SCHEDULE ARRIVAL

DEPARTURE PUNCTUALITY

ARRIVAL PUNCTUALITY

SCHEDULE PERFORMANCE

OPERATIONAL SUMMARY

CONTROL CHART

In-house designed and deployed reports

Project Components

• Real Time Passenger Information System-SMS/IVRS/Boards/Commuter Portal

• In-Vehicle display System

• Automated Voice Announcement System

• Central Control Station

• Automatic Vehicle Location System

• Enterprise Management System

• MIS Reports

• Training

PROJECT SCOPE• 500 buses• 105 bus shelters• 2400 bus stops• 45 platforms• 6 bus terminus193 boards @ 111 locations

SMS- 161 IVRS-18004255220 Commuter Portal – mitra.ksrtc.in

Mobile App – MITRA KSRTC Mysuru (Official)

Component View

Key Challenges

Planning Phase

Procurement Phase

Deployment Phase

Operations Phase

Key Challenges

Planning

• Implementing the project for the first time in KSRTC

• Lack of subject knowledge

• Requirements study and analysis

• Conceptualisation of ITS & control room driven bus operations

• Utility analysis of each component of ITS project

• RFP Preparation with Technical and Functional Specifications

• Understanding of the Technology & Solutions

• Budget Estimates and financial viability

• Multi-Agency Co-ordination

Key Challenges

Procurement

• International Competitive Bidding (WB Guidelines), new to KSRTC

• Manual Tendering v/s e-tendering

• Finalizing the Contract Terms and Special Conditions of Contract

• Setting up Minimum Qualification Criteria – Financial & Technical

• Setting up Bid Evaluation Methodology –Financial, Technical & Project

Management

• Evaluation of the documents supporting bidders qualifications

• Multi-Agency Co-ordination

Key Challenges

Deployment

Unavailability of historical project data (lessons learnt from

previous ITS implementations in Indian conditions of this scale)

Non-availability of best practices & guidelines

Time to map / adapt technologies vs. existing business processes

Additional rework to meet ITS solution requirements - (routes

redefined)

Stabilize solution while continuously optimize business process

Key Challenges

Deployment

Synchronizing massive daily operational changes to system

requirements

Delayed stakeholder engagement (PMC, M&E)

Long period gap between Project conceptualization to awarding

Contract

Recurring requirement changes

Project Implementation Plan

Key ChallengesDeployment – Project Implementation Plan

Initial Plan - 30 Tasks

Build, Pilot & Rollout –by Vendor

Revised Plan - 185 Tasks

Planning, Design, Build, Procurement and Implementation

Contract Award -2011

Procurement & Installations -2012

Testing, Running & Stabilisation

Operational Acceptance –October 2015

Key Challenges

Deployment

Excessive rework during geo-fencing

Multiple trips to capture, validate, and test physically

Buses available only at night (for installations)

Non-standard “in-bus” environment -

different bus types/ designs

Impractical to standardize procedures

Non-standard cabling needs

Issues of batteries, VMU etc.

Design change requirements during implementation

Key ChallengesKey ChallengesDeployment

Longer installation time than planned (old buses)

Availability of same voice-over (recording) for implementing changes

Longer time to freeze PIS (passenger information system) format

requirements

Display multi-language formats as per specifications

Non-availability of a single font (for Kannada + English)

Unable to perform Over The Air (OTA) activity for operational changes

Deployment

Non-standard bus shelters

Unplanned effort & cost - additional concrete shelter reinforcement

Non-availability of power supply at bus-shelters (Corporation, Ad agencies)

Continuous VMU issues and bus power supply issues

Integrating existing in-bus equipment (protocol mismatch)

Key Challenges

Key ChallengesDeployment

Excessive vibrations in rural routes - affecting in-bus equipment

performance

Security of ITS equipment in public places

Availability and applicability of local insurance policies for ITS

projects

Availability of 100% GPRS signal

Lack of flexibility (in contract) to deal with field realities and

changes

Residual ambiguity in RFP -Technical vs. functional requirement

conflicts.

Key ChallengesDeployment

Geo-fencing shelter less bus stops

Missing requirements in the beginning (dead KM)

Building competency within available time constraints

Timely availability of skilled labour

Ensuring effective promotions & communications (ITS and its benefits)

Initial resistance to change by crew – fear of scrutiny

Key ChallengesDeployment

Adherence to geo-fence routes by crew

Adherence to schedules and trips by crew

Ensuring multi-lingual trainings to crew

Ensuring continuous and refresher training

Other stakeholders

Getting timely approvals and support from

various local authorities like hospitals, tourist

spots, railways, for deploying the PIS display

boards

Key Challenges

Operations

Control Room monitored and ITS enabled operations in Indian road conditions

Ensuring security & maintenance of in-bus equipments and PIS boards

Ensuring uninterrupted power supply at bus shelters (not owned by KSRTC)

Effective usage of ITS by all categories of staff

Integrating ITS system within KSRTC existing IT solutions

Contract Management (Warranty, Adjudicator, LD imposition etc)

Key ChallengesOperations

Effective execution of Public Outreach & Communications program

Achieving key SLAs with respect to servicing and performance

Enabling data availability for Mobile Application Users and adoption

of Data Sharing Policy

Technology upgradation/enhancements like

fuel automation, mobile app etc.

Meeting ever increasing commuter requirements

Replicating the same system to other cities

Commuters Management Society

Real Time Information on bus arrival and departure

Real time tracking Next stop bus

announcement and display within the bus

Reduced waiting time at bus shelters

Comfortable Trip planning

Value added SMS and IVRS Services

Exclusive Commuter Portal – mitra.ksrtc.in/

Mobil app

Real time Tracking of Buses

Control room monitoring

Dynamic scheduling of Buses

Schedule rationalization and Overtime reduction

Digitalization of operations

Driving behavior analysis

Tool to defend Motor Vehicle Claim Cases

Cost reduction benefits

Promotes Public Transport usage

Reduction in carbon foot prints

Immediate access to accident/incident information

Brings down traffic congestion

Safety of commuters& pedestrians

Involvement of all stakeholders

Benefits of ITS

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EFFICIENCY

Driving Behaviour

20

1615.2

14

12

0

5

10

15

20

25

2012 2013 2014 2015 2016

Passenger wait time in minutes

MONTHBUS STOPS SKIPPED SPEED

VIOLATIONS

SUDDEN ACCELARATION HARSH

BRAKES Oct-15 5 6 15 7

Jan-16 2 1 3 1

Apr-16 1 2 2 2

Jul-16 2 1 2 2

Jan-17 1 1 2 3

39.8

40.8

42.2

38.5

39

39.5

40

40.5

41

41.5

42

42.5

Modal share of KSRTC (%)2012 2014 2015

2016 estimated at 46.3%

Source: M/s Intercontinental Technocrats Pvt Ltd.

(Monitoring & Evaluation Consultants)

2016 estimated by KSRTC

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EFFECTIVENESS OF PROCESS- Modal Share

39.8

40.8

42.2

38.5

39

39.5

40

40.5

41

41.5

42

42.5

Modal share of KSRTC (%)2012

• 76.2% of new

KSRTC users

shifted due to

ITS.

• Shift from

other modes

to KSRTC bus

within one

year has

increased by

13%

Source: M/s Intercontinental Technocrats Pvt Ltd. (Monitoring & Evaluation Consultants)

• 63% of commuters use bus schedule for planning their trip.

• 77% of commuters prefer getting bus arrival information at bus

stops itself.

2014 2015

2016 estimated at 46.3%

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Mobile App

• Mobile App developed by students through Appathon

• More than 90 students attended in February 2016

Launch of Mobile App on 30th May,2016 by Sri. D.S.Mishra, AdditionalSecretary,MoUD, GoI

SUTP Newsletter – March 2016 edition

(http://sutpindia.com/skin/pdf/SUTP-Newsletter_Mar_2016.pdf)“Dr. Humera Aiman shifted to Public transport because SMS Servicesinstilled confidence”.

MITRA-KSRTC-

Official App

KSRTC helping hands to other cities and Success story

published by World Bank Report…

Mysore ITS project featured in “What Makes aSustainable City?” – A sampling of Global CaseStudies Highlighting Innovative Approaches toSustainability in Urban Areas published by WorldBank Group.

https://openknowledge.worldbank.org/handle/10986/23580

• Performance audit by IISc-Bangalore,

• Independent Review & Monitoring Agency (IRMA)

Sustainability & Replicability…

The MoUD, GoIshowcasedMysoreIntelligentTransportSystem throughvideoduring Hon’blePrime Ministerof India visit inUN ClimateChangeConference, COP 21 in Parisheld from 30th

Nov to 11th

December,2015.

National Media Meet organized in Feb-2017

• Total 167 - participants Chandigarh Transport undertaking, TNSTC, Sikkim Nationalized

Transport, Uttarakhand, BEST, Solapur Municipal Transport, APSRC, TSRTC, GSRTC,

Haryana, Meghalaya, Nagaland State Transport, KSRTC, NEKSRTC, Kalayan Dombivili,

Calcutta Tramways, BMTC, Assam Transport Dept.etc and from MoRTH. STUs i.e.

Kerala, HRTC, Odisha,

Way Forward…

• Organized Knowledge Exchange Workshops at Mysore

• More than 200 transport officials visited

• Implemented VTMS in 2000 buses

• ITS introduced in 1739 buses across 37 cities in Karnataka

• Rolling out VTMS in 16000

• Launching Public Outreach & Communications program

• Launch of Open Data Policy

• Integration with IT applications like fuel automation etc.,

CIRT Training Statistics

Lessons Learnt

Project Planning

• Project Plan & Stakeholder Responsibilities

• Project Phasing• Implementation Plan• Site Surveys• Documentation

Project Procurement

• RFP Preparation & SLAs• Selection Process• Placement of PMC & Vendor on

time25

Image source – www.employmentblawg.com

Lessons Learnt

Implementation

• Frequent site visits and reviews• Installation• Software & Hardware Deployment• Training• STU Operational Changes

Benchmarking and documentation

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Image source – www.edbatista.com

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Thank You