1. It's the process, stupid(not the product and not plan driven, mostly) David Jones Central Queensland University http://cq-pan.cqu.edu.au/david-jones/

2. Beginnings - 1996 3. Build it and they will come The 1st Product Focus 4. Most HEIs are still struggling to engage asignificant percentage of students and staff in e-learning(Salmon, 2005) 5. By early 1999 60 full-time staff had used the system 6. Only 5 made significant use 7. 1998/99 49% of content requests for 2 courses(1 staff member) 8. T1, 1998 83% of content was for 1 course 9. Learing to walk - 2001-2003/4 10. 32% increase in enrolments 1999-2001 11. Focus on the process http://flickr.com/photos/the-smiths/195705448/ REJECT TELEOLOGICAL PROCESS 12. (Introna, 1996) Rules/regulators Master plan Control Decentralised Centralised Management Time Complexity/conflict Problems Local adaptation Problem solving Process Whole Part Scope Participant Explicit designer Designers Means/process Results Design focus Homeostasis Efficiency Intermediate goals Harmony Goal/purpose Ultimate purpose Ateleological Teleological Attributes 13. (Seely Brown & Hagel, 2005) http://www.mckinseyquarterly.com/article_abstract.aspx?ar=1642 Positive-sum rewards Zero-sum rewards Rapid, incremental innovation Few major re-engineering efforts Focus on innovation Focus on efficiency Open participation Restricted participation People centric Resource centric Loosely coupled Tightly coupled Modular Procedural Decentralised control Centralised control Emergent design Top-down design Demand uncertain Demand anticipated Pull Push 14. (Kurtz & Snowden) Diagnosis and intervention intertwined with practice Separate diagnosis from intervention Favour enabling emergent meaning at the ground level Privilege expert knowledge, analysis and interpretation Understand a sufficient of present to stimulate evolution Achieve ideal state Naturalistic Idealistic 15. Diffusion Theory Agile Development 16. 425 staff employed by Infocom 17. 353 (83%) used system (2001-2004) 18. And 445 from outside Infocom 19. I identify myself as coming from the technophobic extreme of the faculties(I have an Arts background) but even Ifind the systems the team have set outrelatively easy to use 20. ..the precedent of other IT systems made available in Infocom () suggests that it would be extremely userfriendly for people with very limited computer competence/confidence. 21. The key to easy use of OASIS isthat it is not a off the shelf product that is sooooo generic that it has lost its way as a course delivery tool. 22. 2004-2006 - Return to product http://flickr.com/photos/rcstanley/30366555/ 23. Blackboard or Webfuse http://flickr.com/photos/automania/126698126/ 24. http://flickr.com/photos/simonpow/283511998/ Why don't you sell Webfuse? 25. Portal Web Interface Ancillary services e.g. virtual union & library LMS (Blackboard) LMS (Webfuse) Simulations & other teachingenvironments Shared education services University wide services Digital repositories Communication networks & distribution infrastructure Monitoring performance& usage Assessment Student profile & history Calendar Timetable Class & Course Management Content management Assignment tracking Plagiarism detection Security authorisations Single sign-on Library management Digital rights management Student administration axapta Course administration Student profiles Student Database Learning content database Staff database Finance database Course profiles Library catalogue Digital library & eReserve 26. Portal Web Interface Ancillary services e.g. virtual union & library LMS (Blackboard) LMS (Webfuse) Simulations & other teachingenvironments Shared education services University wide services Digital repositories Monitoring performance& usage Assessment Student profile & history Calendar Timetable Class & Course Management Content management Assignment tracking Plagiarism detection Security authorisations Single sign-on Library management Digital rights management Student administration axapta Course administration Student profiles Student Database Learning content database Staff database Finance database Course profiles Library catalogue Digital library & eReserve Review of grade Gradebook Plagiarism Tracking System ESOS compliance Faculty websites 27. Blackboard Discussion forum, grade book and assignment submission are. http://flickr.com/photos/skoop/207145876/ 28. 2007-?? - Dawn of a new day? 29. http://flickr.com/photos/jcodysimms/246023851/ 30. http://flickr.com/photos/gjcharlet/294126397/ David will bury Blackboard 31. It's the process, stupid

Start with what's available

Understand the current needs

Tweak the systems

Return to step 2

32. Blackboard 33. Webfuse 34. Troubles ahead CMS = e-learning = Product focus It's a teleological world Teleological/ateleological balance 35. Products "Web 2.0 Course Sites" http://www.web3dexchange.org/ 36. Giving up the illusion that you canpredict the future is a very liberatingmoment.All you can do is give yourselfthe capacity to respond .. . thecreation of that capacity is thepurpose of strategy -- Lord John Brown (Group CEO of BP) Don't worry about what anybodyelse is going to do The bestway to predict the future is to invent it. Alan Kay (1971)