it’s time to change the story the campaign to confront complexity
TRANSCRIPT
It’s Time to Change the Story
The Campaign to
Confront Complexity
Our Time Together
•Introduction and Definitions The Moment - Now The Mechanism - How The Meaning - What
•(Why it Matters to) Me and to You
•Why IT Matters
Simple is not a 4 letter word
Simple is not:• Simplistic• For simpletons• Simple minded • “The Simple Life”
of reality TV infamy
Simple is:• Simplified• Simplicity itself• Simple to use • Sophisticated,
elegant and straight forward
• It’s what the TV ads mean when they offer the “Easy Button”
Source: Staples
Source: Fox
Learning from the iPod™
• Simple masks complexity• Powerful idea• Refined engineering• Intuitive interface• Increased capacity• Changes the business, even the name• Carries everything of value forward
while eliminating the unnecessary
Source: Apple
Confronting Complexity
• Government is not simple. • But it should be. • It can be. • It will be.
• Less X• More
The Future...So Simple
•“I believe so much in the future that I invest exclusively in ‘futures.’ In fact, you can’t invest in ‘pasts,’ that don’t offer that. I’ve checked.”
- Michael Scott, NBC’s “The Office”
Simple.Gov
Trends, Technologies, and Practices That Are
Changing Government and Education
Latent Potential in Enterprise IT
Implement new or improved systemsTrade labor for capitalRe-engineer processesAchieve efficienciesDo more with equal or lessImprove serviceBalance budgetsFulfill strategic objectives (sometimes
known as campaign promises)
The Moment
Why Now Matters
1.More Money for Change2.More Clarity of Purpose3.More Shared Ownership
The Mechanism
Why How Matters
1. More Nimble Architectures 2. More Connectivity3. More Transparency4. More Consistency5. More Choices6. More Trust7. More Customer Agents
The Meaning
Why What Matters
11. More Places12. More about Me
The Context for Simple
What Is Driving Change and Where
Is It Going
Analog: Standardization
• Nut, screws and bolts• Rails• Electricity• Auto tires• Paper• Plumbing and lumber• Drove the greatest expansion of
human productive capacity in history and a lot of extinctions
Digital: Standardization
• Data (XML in every industry)• Networks (IP everything)• Software (Web Services and SOA)• Storage (the one file holy grail)• Human Computer Interface (see me,
feel me)• Processing (Gird for the Virtual Grid)• And the effect will be at least as large…• Technological bow waves…
Optimizing ResourcesConsolidate, Simplify, and Unify
1 2 3 5 50 500
5000
?
1
2
3
5
50
1 Ea Agency
1 Ea Bureau
?
Kinds of Solutions
Number of Instances or Deployments
of the Solutions
Optimization
Deep Reform, Big Results
2%IT ModernizationAlone
8%
20%
Improving Management Practices Alone
Done Together
Source: McKinsey, 2005
And the multiplier effect of IT and process modernization when done together
Computer Tipping Point• Computers reach the speed of 20
quadrillion instructions per second, equal to the human brain– In accordance with Moore's law, we expected
to reach the computational capacity of the human brain---20 million billion neuron connection calculations per second (100 billion neurons times an average of 1,000 connections to other neurons times 200 calculations per second per connection)---in a super computer by 2010 and in a standard personal computer by the year 2020.
Ray Kurzweil
Kurweil’s Vision
•By the year 2040 a super computer reaches the collective brain speed of all the human brains alive.
•By 2050 global brain speed is available on a $1,000 laptop.
Where Do You See Yourself In 10 Years?
Customization and Responsiveness
Cost
Eff
ect
iveness
Data Center
Consolidation
Shared Services
SOA
Stand Alone IT for
Each
Cross Boundary
Shared Services and
GAAS
Selective Cooperatio
n
HINT
Objects and Web Services
AI
Service Oriented Architecture
More Than a Box
SOA as Technology Strategy
• Being a broker of services from any source to meet the needs of government
• Not caring if you own “it”, but focusing instead on controlling and managing “its” quality and utility
• Knowing true power and job and turf protection come from delivering vital services on which people depend and from which they gain value
SOA as Enabling Strategy
•Whatever you manage, public or private, you get:– Flexibility– Lower cost for greater value
delivered– Fewer barriers arising from the tools
to doing what the work demands now
•The network and the database are the message– Relationships can be any to any
anywhere
Anything As a Service
The Logical Next Steps
X as a Service•ERP•ECM •Security
– Spam filtering– Log analysis
•Email•Others?
Simpler Government
Step On the GAAS, This Is Where We
Are Going
1. Law Enforcement (Civil, Criminal, Corrections, Inspections, Regulation, Appeals, Revocations)
2. Licensing (Licenses, Permits, and Permissions)
3. Disbursement (Benefits, Grants, Payments, and Loans)
4. Revenue (Taxes, Fees, Debts, and Financing)
5. Customer Service (Call Centers, Information, Intake, Help, etc.)
7. Service Delivery & Consulting
6. Administrative Services (IT, Facilities, Personnel, Contracts, etc)
1. Economic, Business, Community, and Workforce Development
2. Environment & Natural Resources
3. Education, Training, Arts & Culture
4. Finance
5. Transportation & Infrastructure
6. Public Safety (Corrections, Prevention, Emergency Management, Defense)
7. Health (Health, Medicaid, Medicare, Workers Compensation, etc.) and Human Services (Agencies, Institutions, Unemployment, and Non-Health Benefits)
Steer By 7 Policy Areas, Deliver Through 7 Functional Areas
The Mechanism: 7x7 Model
As demand for public services expand, governments role may actually narrow to focus on steering – and rely on others to row.
The Center for Digital Government sees long-term simplicity in how “decoupling of government’s unique steering function and the rowing functions (the burden of which can be shared with any number and configuration of third parties) increases capacity exponentially while focusing government on its unique core competence.”
The Mechanism: Shared
Shared OwnershipShared ServicesShared Service DeliveryRelying more on Third
Parties for Good and Services
Governing get harder from here, and so does the engineering, but the results are simpler for public employees, businesses and citizens
GOVERNANCE: Respecting Data Sovereignty
FUNDING: Incentives for Collaboration
CONSOLIDATION: Build IT Once
COMMON NETWORK: Tying Multiple Enterprises Together at the Edges
BUSINESS PROCESSES
SECURITY/ IDENTITY
APPLICATIONS
PLATFORM
ARCHITECTURE
INFRASTRUCTURE
CO
MM
ON
TEC
HN
OLO
GY
PU
BLI
C S
AFE
TY
HEA
LTH
&W
ELF
AR
E
ED
UC
ATIO
N
EC
ON
OM
IC
TR
AN
SPO
RTA
TIO
N
EN
VIR
ON
MEN
T
FIN
AN
CE
MULTI ENTERPRISE - HORIZONTAL
COMMON INTERFACE,
INFORMATION &TRANSACTIONS
CITIZENS, TRADING PARTNERS &
PUBLIC ENTITIES
MU
LTI
EN
TER
PR
ISE -
VER
TIC
AL
GLOBAL
NATIONAL
REGIONAL
STATE
COUNTY
CITY
TRIBAL
Layers of Trust and Technology in Intergovernmental Collaboration
What Done Looks Like
Potential Savings From E-Forms
Businesses
Customer Agents
Citizens
E-Forms Functional Summary
First Form
First Form
First Form
Data to Agencies
to:
• Accept
•Share
•Reuse
•Query
•Manage
•Safeguard Privacy
“COUNT”
“COUNT”
“COUNT”
Extract Data
Apply Business
Rules
Validate
Sign
Submit
Route
Forms Engines
to:
•Submit Data
•Apply Business
Rules
•Sign
•Submit
•Route
Authentication
Direct Data
Transfers
Data Analysis, Sharing,
and Public Access
Customer Agents
•Data that flows are being standardized
•Within 10 years all data flows to government will be standardized or will be easily transformed to the government accepted format
Customer Agents
•Government modules are becoming standard parts of software and will be essentially “free”
•The transaction side of government will be eliminated within 20 years and replaced by customer agents in the form of software and private sector services and systems
Shifting the Burden
Customer Agents
Government Infrastructur
e
Scope Industry
Segment or Government
Function
Leveraging Technological and Political Power
Publish Data Routing
Processes
Create Harmonized
Forms
Identify Forms and Paperwork Processes
Within Segment or
Function
Determine Core Data Elements and Business Rules
Select Forms and
Processes to Be
Addressed
Select Industry or Government
FunctionFinalize and Publish XML Schema for Data Elements,
Business Rules, and Presentation Formats
Harmonize Data Elements and Business Rules; Coordinate With
Industry Standards
Customer AgentsPrivate Industry Solutions,
Systems, Services, and Software Modules
Agency Processing, Applications,
Databases, and Legacy Systems
Work With: • Business and Industry Associations• Industry Solutions Vendors • Federal, State, and Local Governments• Customer Agents• Industry XML and Data Standards
Bodies
Harmonize and Reduce
Agents & Accountability
Controls are in the Software– Automated checks prevent transactions that
violate known rules, flag questionable information and patterns
Controls are in the Steering Function– No act of an agent is free from review,
oversight and audit by government itself– Places premium on expanding civil service
competencies to include contract management, auditing and enforcement
Models for Working Together
• NDACo Resources Group
• N. Texas COG• City of Irvine, CA• Cook Co., IL• CA College System• ME College System• NY Security as a Service• SC Security as a Service• TX state services
• MI Cooperative Method
• AASHTO• AAMVA• PTI and GFOA• US Communities,
WSCA, GSA, MAS• NC open source local
tax system• Honolulu services to
state, county, and city
Models for Working Together
• NE Mutual aid and DR/BC between state and university
• Distributed computing– Cancer research– SETI
• Unified Coal Reporting
• NIC• EZ Pass
• Customer Agents– FDIC, Federal Reserve
and Comptroller of the Currency
– Turbo Tax– HR Block– Kelly Systems– Compliance 360– NGO especially in the
human services sector– National Association of
Insurance Commissioners
Models for Working Together
• Public radio and TV
• Wired Networks– Statewide (WA, IA)– Mission specific– Regional– MAN, WAN, LAN
• Wireless– Satellite– WiFi– WiMax
– Cellular– Public safety radio
• Brokering each aspect of the network
• Regional libraries and library systems
• A Solutions Exchange
• Open source consortia
Business Models
• Buy together• Buy and own together• One government serves many• Many governments serve each other• Services are purchased from a
private provider by one and resold• Services are purchased from a
private provider together• Hybrids of the models above
Let’s Get It Started…
• Concept• Founders• Mission• Form of shared
services entity• Business models• RFI• Initial targets and
objectives• Plan
• Financing start up
• Sign-up process• Internal selection
or RFP• Acquisition• Delivery• Improvement• Recruitment• Growth
Conclusions
Pathways to Progress
You Have Done This Before
•From limited to expanded to enterprise use of and dependence on – Main Frames– Client Server– Web/Internet
•SOA, Shared Services, Web Services, and Customers Agents are next
What Did You Do Then?
• Peripheral• Pilots• Keystones• Core infrastructure• Gov within Gov• Alternative overlay • Build skills, confidence, and
organizational capacity
Find the Right Person for Role
•Leaders and deciders•Followers and doers•Supporters•Customers
What Does It Mean?
•Continue Supporting More Nimble Architectures:
•Avoid unnecessary duplication in favor of single, simple, streamlined transaction processing.
What Does It Mean?
• Take Advantage of More Connectivity: Broadband networks have taken their place among a short list of vital public infrastructures and Internet penetration has reached three-quarters of American households.
• Look for ways to leverage converged connectivity — wired and wireless voice, video and data — to change the way government works.
What Does It Mean?
•Support Public Desire For More Transparency:
•Continue liberating public records from paper form and imprisonment in warehouses full of filing boxes and cabinets so they can be used by policy makers and the public to make more informed decisions and improve results.
What Does It Mean?
•Become More Consistent: •Look for ways to reorganize
so that public missions are more simply met by allowing technologies and public servants play to their respective strengths.
What Does It Mean?
•Embrace More Choices: •Don’t miss and opportunity to
catch up with the public expectation (and save some serious coin) by taking advantage of the many smaller, simpler programs that outnumber and may outweigh larger programs.
What Does It Mean?
•Foster More Trust: •Work to find a simpler
balance among the sometimes competing interests of access, disclosure, privacy and security.
What Does It Mean?
•Identify More Customer Agents:
•Continue using agents to extend capacity and reach and to help create government services that (automatically) listen to an individual’s needs, interpret how best to meet them, and simplify the ways the service is requested and delivered.
What Does It Mean 4 U?
• Modular Is In– Thinking– Coding
• Learn New Skills– Know more and shorten the distance
between NO and YES• Make a New Friend – Collaborate• Save “Homemade” for Cooking• “Simply” Moving Forward Requires
Vision, Courage and Commitment
Pathways
•Follow models to consolidate and create shared services– Move fast on organizational changes
and the obvious economy-of-scale services
•Federate your consolidation and use centers of excellence within government to deliver services
Pathways
•Leapfrog by sourcing beyond your jurisdiction
•Cross boundaries by implementing components that serve multiple groups within a government function (e.g. case management)
Confronting Complexity
You will know that we have turned the page toward simple, digital government when public entities focus on bringing government forward into communities where the public lives – and do so on the public’s terms.”
