Sharon TaylorAspect Group Inc

ITSM in the Cloud?

2

WindowsWindows WebWeb Web 2.0Web 2.0Green-ScreenGreen-Screen

Axios founded

assyst Classic launched

assyst Enterprise launched

Entry into the US market

Axios ranked #1 vendor in HDI 'Customer Experience' report

Expansion into Canada

Axios retains #1 vendor ranking in HDI 'Customer Experience' report

assyst launched on Java architecture

Further expansion in the US, Europe and entry into Asia Pacific

Axios awarded Software Company of the Year

First in the world to achieve BS 15000 certification

Entry into Middle East and Africa

The number of

assyst end-users tops 10 million

Axios awarded Software Company of Year (again)

Axios rated #1 vendor for 3rd time in succession in HDI 'Customer Experience' report

Expansion into Russia, Eastern and Southern Europe and South America

Axios wins International ExcellenceAward

Expansion withinMiddle East

ITIL V1ITIL V1 ITIL V3ITIL V3ITIL V2ITIL V2

Axios Systems Timeline

assyst 8 Launched

US Expansion

European expansion begins

assyst 9 Launched

Service Catalog

SaaS

1988 2005199019951997 20002001 2003 2004 2006 20072008 2009/10

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Agenda

Cloud Computing– What is it?

Types of cloud models?

ITSM in a cloud?

ITSM as the cloud?

Cloud Computing – What is it?

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What is the cloud?

A new spin on an old idea

Collection of externally- managed service delivery models

Covers a wide range of IT

Not a replacement for Service management!

Cloud Models

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The Cloud

Clouds are not really just clouds

Cloud type image used under the terms of a Creative Commons Attribution Share-Alike 3.0 License

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The cloud service portfolio

Multi-tenant design No Capex for customer Pay-as-you-go demand Single provider model, e.g.:

assystSaaS Google Apps Salesforce.com

Software as a service - SaaS

Customer

A

Customer

A

Customer

H

Customer

H

Customer

F

Customer

F

Customer

C

Customer

C

Customer

D

Customer

D

Customer

E

Customer

E

Customer

B

Customer

B

Apps

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Cloud Service Portfolio - IaaS

Utility computing service Hardware Storage Servers IT is the customer

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Cloud Service Portfolio - PaaS

Customer owned service Developed, on cloud IS Hosted via cloud Local IT supported IT is the customer Cloud invisible to business

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The cloud service models

Offered to large demographic groups such as industry sectors or the general public

Utility computing cost model; metered, transactional, volume, etc.

Public cloud

The Cloud

Service

/App

Service

/AppService

/App

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The cloud service models

Emulates private networks

Customer pays for IS

More customer hands-on management

Specialized services

Secure to customer org

Lower ROI and higher capex and opex

Private cloud

The Cloud

Service

/AppServic

e/App

Service

/App

Service

/App

Service

/App

Service

/AppPrivate

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Cloud service models

Features of public and private Often used by internal IT Benefits of public with

specialization where needed

Hybrid cloud

The Cloud

Service

/App

Service

/AppService

/App

The Cloud

Service/App

Service/App

Service/App

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Benefits

Cost Avoidance & Reduction Support costs Capital and Operational investment Pay per use

Global Access Supports mobile workforce Offers multiple connectivity options Device independent

Demand and Capacity Dynamic scaling Accurate usage trending Helpful for business and service planning

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Trade-offs

Service options Less flexibility in some models Conformance to provider usage standards Lower range of service level options Risk exposure to external threat Tied to change agility of provider Customer support rigidity Less direct control for customer

ITSM in a Cloud service

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ITSM

Critical for stability and managed service expectations Internal IT roles change to strategic and supplier management Higher need for integration to manage end-to-end services Strong focus on setting the right KPIs Careful prequalification of providers for:

Governance practices Compliance to standards ITSM maturity

Importance of integrated ITSM tools to manage supply chain

ITSM as a Cloud service

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ITSM cloud

Significant benefits for the consumer

New ITSM technology

Grow into what you need

Best of breed suppliers

Best practice features: Reporting Visual configuration Service level management Service Portfolio Service Catolog

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Visual configuration

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Design services visually

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State of the art reporting, metrics and measures

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ITSM and cloud

We are approaching the best of both worlds

The industry is providing greater business benefits at lower costs

ITSM is still a necessity

IT departments become more strategic influencers

We reduce the need for costly assets

We become leaner and greener

Still need common sense approach

Adaptation, flexibility, realism all still a part of ITSM

Competitive growth in the cloud industry.

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Full, instant access to assyst functionality via your browser – right now!

30 days of continuous 24/7 access with all of your data and customizations retained for the full trial period--giving you the ability to evaluate assystSaaS against your requirements in a live environment.

Seamless switch-over from trial to live use when you decide to use assystSaaS as your ITSM on-demand solution.

Try it now at:

www.axiossystems.com/assystSaaS

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assystSaaS – What you get

Complete ITSM & IT Asset Management support in a single, purpose-built application

• Enterprise-class CMS and CMDB• Unrivalled depth of functionality in the on demand ITSM market• Full spectrum ITIL process support• Rapid deployment and easy flexibility - no scripting or development to meet

initial or changing requirements• No application management overheads• Seamless free upgrades• Simple, predictable cost• Guaranteed sub-second page loading performance• Easy to use, modern, dependable• Battle tested for 1000 to 500,000 end users and 1,000,000’s of IT assets.

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Any Questions?

Axios Systems Details:

www.axiossystems.com

assyst@axiossystems.com

Request access to assystSaaS trial evaluation here:

www.axiossystems.com/assystSaaS

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Geek and Poke cartoons are the copyright of Oliver Widder and re-used under the terms of Licence CC ND 2.0