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Mike Riversdale: “Your Users Don't Care”

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An introduction to and potential changes from "cloud computing" to the IT service management arena

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Mike Riversdale: “Your Users Don't Care”

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Your “social media guru” for today

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Why are we here? Not this

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Or this

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Or these

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Why are we here? For these

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OK, for these

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Actually, for her

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How are we gonna get there? Me

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Then you

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“Cloud” - huh?

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In the olden days

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And then ... Web 2.0

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List the geek terms Mike

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Where did it all come from? Young 'uns

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Don't have time to waste on Facebook

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Where is the “work is boring” law?

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This IS a change

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Software gets to you differently

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Saving you infrastructure costs

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This IS a change

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Social this, social that … ?!?

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The walls of the corporate

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It's changing structures

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It's going “open” everyone!

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Bring back the humanity

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Everything must be actionable

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This IS a change

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“What about me?”

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The conversations are out there

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They ARE talking about the systems

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This IS a change

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Remember the focus – NOT this

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Your “Polish Lady” is your focus

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Right, over to you ...

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Flickr photo thanks

“New Zealand, Clouds – 6.10pm” by EssjayNZ is back in NZ http://www.flickr.com/photos/essjay/255444384/

“Mike presenting an AWA” by Mike Riversdale http://www.flickr.com/photos/mike_riversdale/2097385722/

“Renae Mason - Team Australia blogger” by fullcodepress http://www.flickr.com/photos/fullcodepress/1203087718/

“Appreciative audience” by kozyndan http://www.flickr.com/photos/kozyndan/2633278631/

“office worker” by gradiola http://www.flickr.com/photos/jolanta_gradowicz/3289464881/

“Business conference” by eivindfs http://www.flickr.com/photos/30613899@N04/2867900130/

“Kiwifoo09” by Titine http://www.flickr.com/photos/titine/3283443804/

“Sky over Wellington” by Mike Riversdale http://www.flickr.com/photos/mike_riversdale/373057980/

“How's My Blogging” by Laughing Squid http://www.flickr.com/photos/laughingsquid/1184346933/

“Return Of The King Social Network” by Walter Rafelsberger http://www.flickr.com/photos/walterra/436805745/

“Through a window of Raglan Castle” by Mike Riversdale http://www.flickr.com/photos/mike_riversdale/230325982/

“go play!” by solecism http://www.flickr.com/photos/visus/226665613/

“No Facebook for You!” by hyku http://www.flickr.com/photos/hyku/660602577/

“Google Office in Zurich” by andrewarchy http://www.flickr.com/photos/andrewarchy/2390282907/

“Changing The Guard, Buckingham Palace, London. Pre October 1959” by sgterniebilko http://www.flickr.com/photos/hillview7/3037072259/

“King, Queen and subjects” by anniemcq http://www.flickr.com/photos/anniemcq/2916181965/

“The Reading Room of the British Library” by docpi http://www.flickr.com/photos/doc-click/175719233/

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Mike Riversdale: “Your Users Don't Care”

Director at WaveAdept.com

Getting in touch could not be easier:

+64 (0)21-169 1359

[email protected]

http://www.linkedin.com/in/mikeriversdale

Run a widely read “cloud computing for real people” blog at http://work.miramarmike.co.nz

All over the Internet as listed on my Google profile http://www.google.com/profiles/mike.riversdale