Kashif ShaikhContact No. +91-9890852879Email ID: Kashif.pune@gmail.com

Summary

I possess 9 years experience in IT that includes everything from supporting all types of software &

hardware, including PC/Laptops, modems, printers, hubs, firewalls, switches, Servers, storage, VMware,

VoIP, PRI, System administration, IT Asset Management, Procurement and vendor Management.

Manage Windows Server infrastructure 2008/2012, DNS, DHCP and File Server.

Strong knowledge in planning and implementing Microsoft Technologies on Corporate LAN.

Project management – End to End IT infrastructure implementation experience, including Data Center

Servers, network devices, passive network cabling, UPS, Audio Visuals, Phone system (VoIP/PRI) Video

Conference

IT Asset Management – inventory, tracking, labeling, disposal, reconciliation, Fixed Asset Register,

Documentation, tools like OCS inventory

Vendor Management – Worked with various external vendors & service providers

Excellent knowledge of PC and Server hardware.

Hardware: HP Proliant, Dell PowerEdge, HP Switches, Cisco, Routers, Switches, WiFi Access Point, FortiGate

Firewall, Printers, Scanners, Dell, Lenovo, HP Desktops & Laptops, Apple iMac, MacBook Pro, iPad, iPhones,

Blackberry, Android, Airport Extreme, Cisco Switches VoIP Systems, NAS. PBX, Voice Gateway, Polycom Phone

and Video Conference

Software: MS Office Suite 2003-2013, Microsoft Security essential, Symantec, McAfee Antivirus, Microsoft

Office +Communicator 2007, Lync 2010,2013, Goto Meeting, Web-Ex, Cisco Jabber Client, Visio, PC Anywhere,

VNC, Dameware, LogMeIn, Team Viewer, Ammyy Admin, Goverlan System Center Configuration Manager

(SCCM) Acronis, Norton Ghost, Cisco Call Manager, 3cx Phone system

Networking: LAN / WAN, WIFI, VPN, TCP/IP, DNS, DHCP, FTP, WIN, SMTP, SNMP, Ethernet

Microsoft Server: Windows 2003-2008-2012/Exchange server 2007-2010/Lync 2010-2013

Virtualization : VMware v5.1/5.5, ESXi / Vcenter

Client: Microsoft Windows 95 / 98 / 2000 / ME / XP/ VISTA / 7 / 8 / 8.1 / Mac OS

Ticketing system: (Unicenter), Jira, HP Open View, BMC Remedy

Corporate Experience:

1) Organization: Mediaocean, Pune. Designation: Sr System Administrator Duration: June 2013 till date

Environment: Windows Server 2003/2008/2012, Exchange 2010, VMware, Lync 2013, FortiGate firewall 60c/ 80c, Polycom, Avaya, 3cx, VoIP, PRI, NAS, Cisco 3850/2702

Responsibilities and Activities:

Managing IT Operations & IT infrastructure, including the Network, Servers, Virtualization & VoIP Active Directory Administration VMware Administration ESXi/ Vcenter File Server Management Exchange Server 2010 Administration Lync 2013 Client/ Server Administration VoIP Administration (3cx Phone System), Voice Gateway (Paton 4971) Managing Network HP/ Cisco Routers, switches, Wireless Acces Point

(1800/2510/2530/1941/3850/2960/ 2702) Manage Windows-based HP Servers, storage (DL380e, Easystore 1430) Prepare, manage IT operational budget & management reports IT Asset Management – inventory, tracking, labeling, reconciliation, FAR, Documentation, disposal Vendor management & Procurement

2) Organization: Tata Communications Limited, Pune. Designation: IT Executive Duration: Feb 2011 to May 2013

Responsibilities and Activities:

Active Directory 2003 /2008 User Management Microsoft Lync 2010, Office Communicator (Client/Server). Blackberry / Active Sync Support, configure on Handhelds. Exchange Support grant/revoke access to network folders/shares & add/remove users from mail

groups and distribution lists Installation & Configuration, Windows Servers 2008. Configuration of DHCP and DNS Servers. Microsoft Outlook Client support (2003/2007/2010) Database User Management (Oracle/SQL). Managing resources, Active Directory Groups, Managing OU’s Antivirus Management, McAfee / Microsoft Forefront / Kaspersky Configuring & Troubleshooting Cisco VPN. Cisco IP Phone/ VoIP Support. RSA Token Manager Installation and Troubleshooting. Installation and Configuration via Remote access at Client sites (OS and Software). Support OEM hardware (Dell, HP, IBM) Laptops & Desktops Provide basic IT training to end users as required on both hardware and application software. Windows 7 migration

2) Organization: Tech Mahindra Limited, Pune. Designation: Sr. Associate

Duration: July 2010 to Feb 2011 Responsibilities and Activities:

Incident/Request Management – providing desktop support for all hardware and software problems reported (telephonic) documenting problems and solutions as required

Help Desk Management – responsible for maintaining and updating all key information pertaining to the IT department operations using a Ticketing system.

Escalating Network / application problems to appropriate teams. Installing and troubleshooting Operating Systems and Application Software’s in a network. Provide business systems, network and internet support to users by addressing the issues over the

phone and remote. Addressed Intranet & Internet based issues of internal employees on a daily basis Configuring and maintaining users’ computers & Laptops. Grant end users access to network resources and shared drives OEM hardware Support (Laptops & PC). Configuring Cisco Unified communicator (7.04/ 8.5) Generated & analyzed daily status reports for clients and internal management. Audit of Computers, Performing overall management of the Installed systems. Installing, configuring and troubleshooting printer and print related issues. Antivirus Management, Installation and upgrade of Antivirus systems. Working knowledge of TCPIP (DNS/DHCP/VPNs') Remote Tools (Dame ware, Team Viewer, Ammyy Admin, SCCM, Goverlan)

3) Organization: Namal InfoTech, Pune. Designation: Sr. System & Network Engineer Duration :4 Years

Responsibilities and Activities:

Designs and implements hardware and software solutions in the managed environments to meet customer needs.

Installation and Configuration of proposed system at Client site (Hardware and Software). Diagnose and repair hardware problems IT Asset Management - responsible for managing and tracking all IT Assets Coordinate rollout of new IT equipment including desktops / laptops/ Printers/ networks etc. Preparation of documentation to support installations, upgrades and events Provided Computer (Hardware & Software) related support & service to the organization. Vendor management, and handled vendor escalation issues. Produce estimates, invoice repairs, and order parts Resolved Escalated Software /hardware issues by logging cases to appropriate vendors and following

up until closure. Prepared the systems, according to client requirements. Configure Business Application (Ms Office/ Antivirus/ Others) Configuring and troubleshooting network issues LAN (Wired / Wireless) Resolve end users IT technical problems and fix all computers’ related issues Managed and configured Network Printers. Antivirus Management deploy patches and security updates to client computers Travel to on-site/Client locations for system rollouts Develop and maintain desktop /laptop images and procedures to deliver a standard operating

Projects Management

Project : IT Infrastructure implementation for 200+ seatsClient : Internal Mediaocean Pune.

Duration : 2 monthRoles & responsibilities:

End to End Project Management, Planning, Budgeting, Procurement, Implementation of Data Center Network Setup Cisco 3850 L3 switches, Wifi installation Access Point Cisco 2702 Phone System 3cx IPPBX VoIP/PRI Audio Visual Setup - Projector, Amplifier, speaker, Microphone, Polycom Video Conference integration Meeting room setup with with in-house Lync

Project : BMS Server Implementation (Building Management System)Client : Bharti Airtel, Kharadi Pune. Duration : 1 monthRoles & responsibilities:

Installation & configuration of Security Applications. Access Control System

Project : Network ImplementationClient : UCO Bank, Khed Shiva Pune. Duration : 1 monthRoles & responsibilities:

Active/Passive Network designed, & implementation.

International Certifications:

MCTS: Microsoft Certified Technology Specialist (Windows Server 2008). Windows 7: Enterprise Desktop Administrator. ITIL v3 foundation certified

Trainings Received:

Microsoft Certified IT Professional (MCITP Windows Server 2008). Microsoft Certified System Engineer (MCSE Windows Server 2003). Cisco Certified Network Associate (CCNA). Diploma in Advance Hardware and Networking. Communication Skills.

Education:

M.C.A from Algappa University. B.Sc. (PCM) from Dr. Baba Ambedkar Marathwada University.

Personal Information Languages known English, Arabic, Hindi, Marathi & Urdu Passport Available Date of Birth 21 Jan 1984 Marital Status Married Address Bangalow No. 5, Kahun (khan) Road

Pune ContonmentCamp, Pune - 411001