Changing times, changing approaches &

ITT Dublin mobile library catalogue

Niamh Walker-Headon, Systems Librarian, ITT DublinBy PresenterMedia.com

SummaryAbout Library ITT Dublin & our approaches to ensuring continuity of service provision

Why & how implemented> time scale etc.

Live demonstration

Statistics

Background

Changes

Usage

Mobile Catalogue

Working example

Marketing Steps taken, examples of coverage received.

Background, Context & Challenges

Solutions Space, desk, online services

Background

About Library ITT Dublin

Founded 1992

Visits 2010: 223721

Use MILLENNIUM

Registered users c.5,000• FTE. C.4,000

Usage and statistics are up on everything except ILL’s

Background

Stock: c.99000 • Print: c. 40,000

• Circulation 2010: 42639• Mostly electronic usage:

• Use of proxy access 2010: 744062 • Web page views 2010: c689000

Most checked out subject area: • Social Sciences

• This is a significant change, as prior to 2010, it was decision making and information management that was the most checked out area.

About Library ITT Dublin

Context: Staffing

Full staff compliment before embargo [head count] : 15

• Current staff [head count]:11• Out of semester [summer etc]: 8• % reduction [head count] : 27

> Challenge

Context: Space > Issue on LibQualSeating: 350PC’s, Laptops and Notebooks: 63Group study, 3 bookable rooms, eight open access tables.

(always full) > designed for less students than we have> Challenge

Space improvements 2010

Challenges

Challenges • Develop service, with reduced staff

• Recruitment embargo• Reduction in budget• Skills shortage:

• No programming specialist in the library

• No funds to outsource programming

• Work with existing budget – or smaller

• Cost of in-house development outstrips purchase of service

Continuing and developing services

Reduction in

budget

Reduction in

staffing

Solutions > Staffing & Desk service provision

•Hours for desk service have changed

•Circulation statistics have been used to ensure times of

high demand are covered

•Library opening hours differ from desk opening hours

•Opening with attendants only

•Supported by Self Service Centre:

•Borrow

•Return

•Renew

•View basic account info

Solutions > Staffing & Desk service provision

•Increase in borrowing entitlements• Over last 8 years from 3 to 10• Doubled borrowing period

• Less holds

•Reduced staffing commitment to desk service by 50%

•Reassignment of duties/roles•Not possible with out flexibility and dedication of staff

Patron account management online including PIN resetNew Services to promote subscription usage & simplify IL:

• Researcher suite •Federated search •Open URL link resolver•Database & Journals A-Z•Electronic resource management

Three online “How to” tutorials

Solutions > Staffing & Online ServicesWeb team reduction in staffing [head count] 50% Have

been pragmati

c

MAJOR CHANGE IN POLICY & WORKFLOW

Allow for submission of ILL online via Open URL server, directly into LMS. Agreed with BL & Subito

•Reduction in staff time needed for ILLs•New online search services lead to reduced no. of ILL’s submitted, and amount of checking staff need to do per request•No printed paper trail•Patrons are finding materials themselves and not needing to use the ILL service as much. •Have to have complete citation to submit an ILL

•No. of ILL’s is down, but usage of the open link resolver is at +7,100

Solutions> Staffing for ILLOnline ILL

Is it working: Federated Search Feedback Survey 2010 Space:

Increased usage: Gate count by Nov + 45000. Gate count on group study to date + 36800

Survey for feedback on Researcher Federated Search service highlighted a few easy changes we could make.

Top ten pages/services highlighted on top of page / home page

Removal of branding and jargon

Find ITT > Find Articles

Reduction of number of clicks needed to get to book rooms, access exam papers, search for a citation, etc.

Solutions > Online Services Web site

Blog stats showed very little traffic except for search engines crawling, and when we held a competition on it.

Institute created an account on both Facebook and Twitter 1 year trial of Facebook and Twitter at the Library

Have more followers than we did on the blog on both

Easier to post to Facebook. All desk staff trained to post. No longer only web team

Solutions > Staffing & Web 2.0 Online Services Blog > Facebook & Twitter

Increased use of mobile friendly browsers. For example:

•August 2008 0.72% of use = Safari web browser, used on mobile devices

•August 2009 1.91%

•August 2010 3.91%

•December 2010 4.87%

Why a mobile catalogueVery rare to see a student or staff member without a mobile!

Opera Mobile

Skyfire

Google Android

Bolt

Other browsers

What is a mobile device

•Smartphone•Iphone•Ipad•PDA•BlackberryEnterprise digital assistants can further extend the available functionality for the business user by offering integrated data capture devices like barcode, RFID and smart card readers. From http://en.wikipedia.org/wiki/Mobile_device

It is a pocket-sized computing device, typically having a display screen with touch input and/or a miniature keyboard

1. Library thing’s Library Anywhere

• An established player• Known to work with LMS, but not platform dependent

• Reasonable pricing

Solutions > Mobile CataloguePossible products

3. III’s Airpac Millennium product

• Proprietary product. • LMS dependent • Costly

5. Boopsie• Minimal staff resources required• Fast & Affordable

4. In - house design • No programmer• Subscription to external service cheaper than time needed to develop in-house.

• Slow development • III users group – developing css to share.

2. MobileCatDeveloped at the Tri-College libraries, MobileCat provides a mobile-ready interface to III WebOPACs. It is written in PHP. An example of this web application can be viewed at http://m.tripod.brynmawr.edu

Library Anywhere Implementers 1616 Libraries

http://www.librarything.com/wiki/index.php/LTFL:Libraries_using_LibraryThing_for_Libraries

Boopsie Implementers

http://www.boopsie2.com/libraries_clients.html

Implementing Library AnywhereLibrary anywhere selected Order created and issuedAccount Access on Librarything enabled Edit pages in WYSIWYG interface

• It is a micro site• Library thing do all the work• Xml editing available if wanted but not

required.View mock up to testJavascript placed on library web site

How we did it

Implementing Library AnywhereTesting•Web browser > Safari, IE, Firefox •Test iphone / ipad app •Test android app

Launch

Time frame c.2 weeks from order creation

Could be less now, as we were early adopters

How we did it

Library Anywhere Usage Statistics

Library Anywhere Usage Statistics

Library Anywhere DemonstrationAnyone with a mobile device?

•Go to http:millennium.it-tallaght.ie/ • Follow the prompt

•Visit the mobile homepage at: • Universal version:

http://www.libanywhere.com/la/302•Download the app at:

• Iphone & Ipad: http://itunes.apple.com/us/app/libanywhere/id397718881?mt=8

• Android: market://search?q=pname:com.phonegap.LibraryAnywhere or search Library Anywhere on Marketplace

View homepage, Catalogue Search, Login Screen, Renew, Databases with mobile versions

Marketing

Good marketing opportunity for the library:

• On Campus• In Local Community• National Library Community• International Library Community

Gratuitous Images of published articles and press releases follow.

Irish Library News

Tallaght Echo Promotion Local weekly newspaper – follow up article requested by paper

Bowker Press release mentioning Library ITT Dublin

Promotion on Moodle

Promotion on Moodle

Cilip Gazette, p. 3, 11th November – 1st December 2010.

Questions???Thank you for your attentionContact: e-mail: niamh.walker-headon@ittdublin.ie or ph: 01 4042151

References & Further Reading Library ITT Dublin goes Mobile!!!, IRISH LIBRARY NEWS, no. 308, December 2010 ; http://www.librarycouncil.ie/irishlibrarynews/past-issues/december-2010-308/ IT library goes mobile, TALLAGHT ECHO, THURSDAY November 4TH, 2010; http://edition.pagesuite-professional.co.uk/launch.aspx?referral=other&pnum=&refresh=6Qw1t0Y83Df0&EID=77e57e9d-4a1f-4406-9499-f590c18395a4&skip=true Bowker press release, 22 October 2010; http://www.bowker.com/index.php/press-releases-2010/627-itt-dublin-becomes-the-first-library-in-uk-a-ireland-to-implement-library-anywhere-from-librarything-for-librariesLibrary Anywhere app gets first UK & Ireland customer, CILIP GAZETTE, p. 3, 11th November – 1st December 2010; http://edition.pagesuite-professional.co.uk/launch.aspx?referral=other&pnum=&refresh=pA1740kW1qY2&EID=2e1a38fc-2027-4ed6-aea8-331774abda4a&skip=true Library Thing for Libraries: http://www.librarything.com/forlibrariesMobile device, WIKIPEDIA: http://en.wikipedia.org/wiki/Mobile_deviceReSearcher Suite: selection and implementation – the hosted option, LIBRARY HI-TECH NEWS; http://www.emeraldinsight.com/journals.htm?articleid=1858832 Library Anywhere Implementers; http://www.librarything.com/wiki/index.php/LTFL:Libraries_using_LibraryThing_for_Libraries Boopsie Implementers; http://www.boopsie2.com/libraries_clients.html