Cloud-based Analytics Solution for ITSM

IT services in every organization help to run and maintain all the business critical applications as well as ensure higher availability, utilization and performance of these applications. The objective is to make sure that the Business can run smooth.

Over multiple decades organizations have invested in developing or implementing various BI and Analytical systems to monitor and measure Sales, Marketing, and Finance, Operations, Services and other key lines of Business.

With higher dependency on technology and IT to drive the business, there has not been a more appropriate time than now to measure the IT teams performance and take decisions driven by Data and Analytics.

ServiceNow by far had been awarded as one of the leading SAS based ITSM system and various companies have implemented ServiceNow as their IT Service management tool. ServiceNow contains tons of operational data about incidents, change requests, approvals, SLAs, outages and more. The challenge here is how to leverage this data and help in making informed decisions, this is where we see ITWiz playing a big role. ITWiz is the cloud based analytical solution that can be plugged in with your ServiceNow data.

The Business Challenge

ITWiz unlike other BI Solutions has the flexibility to leverage your existing BI Platform or utilize the inbuilt cloud platform. ITWiz works with seamless integration to ServiceNow, from access to data load to detail level navigation.

ITWiz helps today’s CIO, IT Manager, Leads and Individuals to take a data driven well informed decision. It empowers every individual in IT Organization to monitor every activity of every stream and person.

SAS bases ITSM tools have been able to provide the agility to the internal, external or extended IT team. But these tools do not provide the capability to monitor or measure the performance progress or the gap in the team in a self-service mode. IT team needs to spend hours to generate internal reports, managers need to ask individual for status updates, then finally collate all the data into a presentation format and provide to CIO and higher management. This process does not only take a toll on the team to spend time for providing inputs or generate legitimate reports for the higher management. Overall we can say that this is more a reactive approach to gain better customer satisfaction than a proactive one.

The Solution: ITWiz on Cloud ITWiz on cloud is a self-service analytical solution that helps to provide single click visibility of the current status of assignments, aging, productivity metrics, SLA compliance, aging backlog of incidents and changes managed through ServiceNow. ITSM Analytics not only showcase dashboard view for management and individual IT team members to help diagnosis and better team management, it enables service with an easy to use drag and drop facility to find answers for IT teams queries about Incident, Change requests, Service requests, Outages and more.

Reducing your IT costs

ITWiz helps in

Organizations are under continuous targets to reduce IT cost and Investment. ITSM analytics build on Oracle BICS platform is easy to deploy and maintain with minimal cost. Self-service feature, data mashup capability, dashboard view and intuitive visualization will make it one stop solution for all your reporting needs around ITSM management. 100% cloud based solution with no upfront infrastructure cost, low monthly subscription and you can get started in hours.

100 % securedData Security is major point of concern in today’s world. ITSM Analytics built on the Oracle Business Intelligence Cloud is extremely secured. With LDAP integration and hierarchical data visibility data is visible to only intended people in your organization.

Improving time to marketFaster deployment cycle. Plug and play solution can be deployed on BICS platform within hours. Can easily be integrated with the existing organizations authentication and authorization systems.

Getting better insight The Self-service solution with intuitive adhoc reporting and rich visualization capability for better, faster, easier consumption of data. Robust Interactive reporting and Dynamic dashboards for all in the organization with hierarchical data security.

Give the power of Data to your team to be able to provide better support for the Business. Find the gaps and act on it so your team can outperform the expectation. Let all find answers for the questions, some of which might turn out to be answer to unknown questions as well.

Empower your team and yourself

Reports can provide the status update but insight will let you find the exceptions, and easily with capability to find answer for why.

Settle for insight not just for reports

You can leverage your current BI system. Please talk to us more on what existing BI systems are supported.

Leverage your current BI system

What you can achieve with ITWiz

Use Visual Analytics instead of crawling through Data. We are so used to scroll rows of data and create chart and present to Manage-ment. While following this age old methodology we are not trying to find the exact problems hence we often don’t find the answers for the problems too. With ITWiz you can discover the patterns and identify the problems faster.

Discover the problem faster and act faster

We have made it ground-up. So you can identify using KPI and metrics and verify or act using vast store of detail data.

Bird's-Eye view with detailed data

ITwiz improves overall efficiency of your organization based on highly informed decision making.

ITWiz self service capability coupled with rich visualization and dynamic dashboards makes it one stop solution to monitor, measure and improve your key business areas and to help IT teams on Incident, Change requests, Service requests, Outages and more.

More importantly ITWiz’s seamless integration with ServiceNow makes your organization up & running with data analytics in hours as against days with optimized investments.

Our Unique Value Proposition

Platform Features

100% Cloud Team Management

Mobile Ready Self Service

Snuvik Technologies is a leading IT firm known for delivering cutting-edge technology servicesincluding application support services, Oracle ERP implementation, Agile PLM

implementation, consulting and enterprise mobility.

Head QuartersGateway Place,5th Floor, Suite 521,San Jose, CA 95110Ph - 408-213-8747

Global Delivery Center2nd floor,No. 56, Sai ArcadeOuter Ring Road,Bangalore – 560103Ph - +91 80 4256 2350

We are Specialized Oracle Partner which means we comply with the stringent policy and compliance criteria of Oracle

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www.snuviktech.com info@snuviktech.com