Does your answering service bring customer satisfaction? Why is voice still popular with the myriad of customer service channels available today? Verbal communication remains the most natural way to communicate, and the most expensive channel to manage. You need to offer a great voice experience, while rationalizing cost through self-service. What level of customization do you offer? Is you IVR connected to your CRM? How are you able to react in real-time to necessary changes? Finally how much of a Self-service are you able to provide?

Odigo IVR offers an efficient and high-quality voice service thanks to our know-how and experience: • Integration of the best available technologies to handle natural language, voice recognition, and speech analysis.

• Rich solutions that allow both significant improvement in customer experience and administration of your service on a day-to-day basis

• A professional voice studio for high-quality sound

• Highly available technical platforms with strong capacities of call peaks absorption

We have estimated the economy realized thanks to natural language between 10 and 12% of FTEs on our phone platforms.”

Crédit Agricole

IVR: An intuitive and efficient selfservice

CONCIERGE

Key features • Web interface to design and

manage your IVR

• Speech recognition

• Natural language

• Voice cookies

• Text-to-speech

• Voice biometric

• Complex call-flows and self-cares

• APIs for CRM

• Reporting

• Analytics

• Professional voice studio

IVR with advanced speech recognitionNatural speaking IVRLet your customers use their own words to better understand what they want. With natural language, your calls are better qualified and quickly routed to the right person.

Tailor-made customer serviceCombine voice cookies (i.e. the analysis of a customer’s previous calls) with voice biometric and Text-to-Speech service to deliver customized services to your customers.

Manage your IVR in real-timeWith our simple drag-and-drop interface, you can create and update call flows in real-time. Test your modifications online and put them in production in total security with numbered back-ups.

A high-quality sound identityBenefit from high-quality sound productions, thanks to our Odigo studios. They are equipped with high-tech tools designed in cooperation with hundreds of actors and musicians.

Analyze your trafficWith Odigo Analytics, check your D+1 call statistics through graphic dashboards, specifically created for customer service monitoring.

The quality of customer service reception plays an important role in the choice of goods or services for

99% of French people.

It is considered decisive by a majority of them

58%. National Institute of Customer Relations

Contact us Europe: +33 1 46 84 11 24North America: +1 650 391-8321Latam: +55(11) 3708 9101Apac: +91 22 6686 0500Email: prosodie@prosodie.comwww.prosodie.com/odigoAsk for an Odigo demonstration in our Capgemini innovation labs.

@ProsodieCap Prosodie-Capgemini prosodie.com

About Prosodie-CapgeminiProsodie-Capgemini designs and hosts large front office services. Developed from innovative proprietary technologies, Prosodie-Capgemini solutions meet each step of the digital user’s journey. Offered in the cloud, the real time services are based on a highly available and secure technical platform. Prosodie-Capgemini benefits from the international dimension of Capgemini to deploy its offer alongside other Group entities.Odigo serves more than 400,000 agents and business users around the world. Backed by a 25 year history of industry frsts, Odigo has more than 350 clients in France, Germany, UK, Spain, Belgium, Netherlands,Poland, US, Canada and Brazil.Odigo is a Leader in the Gartner Magic Quadrant for Contact Center as a Service, Western Europe.

About CapgeminiWith more than 180,000 people in over 40 countries, Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. The Group reported 2015 global revenues of EUR 11.9 billion.Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.Rightshore® is a trademark belonging to Capgemini.