iwmw 2004: from swipe card machine to the computer screen (b4)
TRANSCRIPT
University of St Andrews Business Improvements
From Swipe Card Machine to From Swipe Card Machine to Computer ScreenComputer Screen
Heidi Fraser-Krauss Ester Ruskuc
University of St Andrews Business Improvements
Workshop ProgrammeWorkshop Programme• Introduction• Group preparation• Defining external user requirements (task 1)• Defining internal user requirements (task 2)• Exploring areas of conflict• Constraints • Overview of St Andrews system• Case study• Conclusions
University of St Andrews Business Improvements
AimsAims
• Assess what is involved in implementing a modern on-line payment system
• Have an overview of external and internal user requirements
• Be aware of the issues of conflict between the requirements
• Examine the drivers and constraints of implementation
University of St Andrews Business Improvements
Definition of E-commerceDefinition of E-commerce
• Electronic commerce, or e-commerce, is defined as making payments for goods and services via the Internet using a debit or credit card.
University of St Andrews Business Improvements
Introduction to TasksIntroduction to Tasks
Purpose of tasks 1 and 2 is to define a set of requirements for an ideal e-commerce facility.
University of St Andrews Business Improvements
Defining External User Defining External User RequirementsRequirements
Think of on-line payment systems you have used.
• What was good? (Yellow stickies).
• What was bad? (Pink stickies).
• Single out an example of a good on-line payment
site.
University of St Andrews Business Improvements
Defining Internal User Defining Internal User RequirementsRequirements
Think about the payment processes in your
organisation.
• How could e-commerce improve them?
• Based on the above, list the requirements.
University of St Andrews Business Improvements
ConflictsConflicts
• Is there a trade-off between internal and external requirements?
University of St Andrews Business Improvements
ConstraintsConstraints
• Money
• Time
• Human
• Technical
University of St Andrews Business Improvements
C us to m e r s
D e par tm e nts
F i nanc e Staff
Sh o pp ingB as k e t
W o r l dP ay
I n t e rfa ce
Inde x :
- da t a f lo w
- e -m a ils
- u s e rs
- s y s te m s
- we b pa g e s
- f in a n ce s y s t e m s
W eb P ages
A pto s
Fe e s a n dC h a rg e s
S elf-s erv ice
University of St Andrews Business Improvements
University of St Andrews Business Improvements
University of St Andrews Business Improvements
University of St Andrews Business Improvements
University of St Andrews Business Improvements
University of St Andrews Business Improvements
University of St Andrews Business Improvements
University of St Andrews Business Improvements
University of St Andrews Business Improvements
University of St Andrews Business Improvements
University of St Andrews Business Improvements
University of St Andrews Business Improvements
University of St Andrews Business Improvements
University of St Andrews Business Improvements
University of St Andrews Business Improvements
University of St Andrews Business Improvements
University of St Andrews Business Improvements
University of St Andrews Business Improvements
ConclusionsConclusions
• Compare the case study with the previously specified requirements.
• What are its strengths? (Yellow stickies)• What are its weaknesses? (Pink stickies)