j u n e 2 0 1 2 - business services organisation (bso) · recording that a vacancy has been...

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J U N E 2 0 1 2

THIS MONTH … Page

BSTP Update 2-3

Nurse of the Year 4

‘Sharing and Learning’ 5

BSO Artwork 6-7

PHA vaccination warning 8

Jubilee Celebrations! 9

A BIG Thank - You! 9

News from Equality 10-11

PCC - ‘Voices ‘ 11

Training Notification! 12

BSO RECOGNITION AWARDSBSO RECOGNITION AWARDS

The Board and SMT have agreed that it is opportune to recognise the excellent work that has been on-going within the Business Services Organisation. In particular, they wish colleagues to nominate the work they or their colleagues are doing for formal recognition. There are three main awards:

IMPROVING CUSTOMER SERVICE AWARD - for an individual or team who has successfully introduced quality improvements in customer service. TEAM AWARD - for a team that demonstrates excellent and efficient team working. INNOVATION AWARD - for an individual or team which has adopted, piloted or introduced a new way of working which has resulted in improved performance.

Nominations are requested by 31st July 2012. Forms are available on the intranet and should be returned to Joy Hollywood at the HSC Leadership Centre [email protected]. Nominations will be considered and the final decisions will be made by BSO Non-Executive Directors. Shortlisted nominees will meet the judges during August and September 2012 and the final decisions will be announced at a special event on 27th September (12pm-2pm) in Clotworthy House, Antrim. Winners will collect individual and team trophies and an opportunity to participate in an additional study visit to learn about innovation in another area/sector. There will be a strong emphasis on how nominations reflect the application of the BSO corporate objectives :

To improve customer experience To grow and develop To recognise and embed excellence and innovation To ensure good governance

This event will also be an opportunity to recognise the success of staff who will have completed their

academic or professional studies. For further information please contact Joy

Hollywood.

John O‟Grady and Ann Butler

win „Nurse of the Year‟ Award.

Read more on page 2 …

BSO Artwork on pages 6 & 7 ...

*ALL STAFF*

Please see page 12 for

important training

information.

mailto:[email protected]


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On Friday 15th June, the Regional Organisations

Business Services Transformation Project hosted a

Change Impact Assessment event for all organisations

within project scope (BSO, HSCB, NIGALA, NIMDTA,

NIPEC, NISCC, PCC, PHA, RQIA, and NIDSWP). The

purpose of the workshop was to understand the new self

service business processes that will be adopted right

across the HSC by all staff groups later this year.

Those at the event learnt about the changes for BSO

associated with the new systems. A letter will be issued to

all staff very soon with a bit more detail, but in short the

main changes that will be introduced can be summarised

as follows:

From 1st September 2012 Requisitioning and

approving orders for goods will be carried out using

the new on-line electronic catalogue.

From November 2012 Travel or subsistence claims

and approvals, special leave, maternity/paternity

and adoption leave, claims for agreed overtime / unsocial hours, sickness absence and changes

to contractual hours will be managed through the new HR, Payroll and Travel system.

From 1 April 2013 the system will be used to record performance management and appraisal

online, and to request and approve annual leave.

Hugh McPoland chairs the Regional

Organisations BSTP Change Impact

Assessment, Trinity Community Initiative,

Lisburn, 15th June 2012

*AN UPDATE FOR ALL STAFF FROM THE REGIONAL *AN UPDATE FOR ALL STAFF FROM THE REGIONAL

ORGANISATIONS BSTP PROJECT *ORGANISATIONS BSTP PROJECT *

MAJOR CHANGES TO HSC BUSINESS PROCESSES AHEAD … MAJOR CHANGES TO HSC BUSINESS PROCESSES AHEAD …

Patrick Hanna, BSO HR department addresses the Regional Organisations BSTP Change Impact

Assessment Event.


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The new system will bring changes to the way recruitment and selection is managed by providing an

electronic means of:

Recording that a vacancy has been approved for advertising;

Enabling short listing to be done electronically by individuals located at different facilities;

Recording the outcome of interview;

Facilitating the transfer of information from successful candidates‟ application forms to HR

support to speed up their set up on the new system as a new employee.

Enabling all applicants to track their progress toward interview and selection online.

Other changes include the future use of the new system by HSC managers and staff to document

employee relations issues, for example grievance, appeals, disciplinary, capability and working well

together/harassment.

The system will allow all HSC staff to view and amend some of their own details on the system, for

example changes of address or bank details.

In addition, those managing a budget will be able to have greater access to real time information about

balances and transactions.

Communication...

The way that staff currently undertake a whole range of business functions will clearly change

significantly with the introduction of these new systems. The work of the Project Team will now focus

on communicating these changes and managing the transition to the new ways of working.

A Change Action Plan will be drawn up by the end of June for the BSO, in collaboration with the

Assistant Directors of each business area within the organisation. Paula Smyth, Assistant Director of

HR, will oversee the implementation of this action plan with the support of the Project Manager. The

change plan will include the development of new policies or procedures for BSO where required,

communication, training opportunities, making sure there is enough support available in each site and

via a help desk environment when the systems go live. There will be equivalent plans for all the

organisations included in the Regional Orgs BSTP Project.

If you are interested in learning more, please contact the BSTP Project Manager via Jenny Taylor at

90324431 ext. 5833.

Sarah Buckley

Staff from the Business Services Organisation discuss the forthcoming

changes


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John O‟Grady, Nurse Education Consultant, HSC

Clinical Education Centre and Ann Butler, Senior Nurse,

Southern Health and Social Care Trust have won the

Bamford Vision Award for Mental Health and Learning

Disability in the 2012 Nurse of the Year Awards

Programme from the Royal College of Nursing, Northern

Ireland.

The ethos of the Bamford Vision is that people with mental

health or learning disability needs are valued and that their

rights to citizenship, equality of opportunity and self-

determination are upheld.

Taking this vision as a starting point, alongside

a commitment to a recovery-based model of

practice in line with DHSSPS principles, John

and Ann took on the challenge of

implementing a training programme for health

staff and carers that would embody these

principles

Having sourced best practice internationally,

they designed a two day recovery programme

that has already been delivered to more than

120 staff within the Southern Trust and will

continue until March 2013 and beyond, by

which time all mental health staff within the

Trust, as well as service users and carers, will have accessed the programme. It enables staff to

undertake a Wellness Recovery Action Plan (WRAP) with individual service users, placing them at the

centre of their own care, enabling them to make informed choices and promoting self-advocacy.

John and Ann also designed and delivered an eight week programme for service users, with

attendance determined by the individual’s willingness to participate, rather than by diagnostic criteria.

The programme was fully subscribed and was highly successful in giving a renewed emphasis to the

recovery and health of the individual service user.

Their nominator Máire Flanigan describes this approach as “a new paradigm for mental health” that

“could form a template for all mental health interventions in Northern Ireland”.

Dr. Andrew McCormick (Permanent Secretary,

DHSSPS) and Janice Smyth (Director Royal College

Nursing) present John O‟Grady and Ann Butler with

their awards.

John O‟Grady and Ann Butler with their

awards.

Wendy Rodie, Clinical Education Centre


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HSC PENSION SERVICE : WORKING WITH THE INVESTORS IN PEOPLE HSC PENSION SERVICE : WORKING WITH THE INVESTORS IN PEOPLE

STANDARDSTANDARD

At the last Organisational and Workforce Development (OWD) group meeting, Heather Dougherty (HSC

Pensions) delivered a presentation highlighting the Investors in People Standard as an enabler for change. She

demonstrated how HSC Pensions moved from being a part of the DHSSPS to BSO and how the IIP standard

was a powerful tool supporting change management.

Some of the key features enabling the new arrangements are reflected in the IIP standard:

Effective business planning process

Effective communication

Engaging with staff, customers and stakeholders

Empowering the workforce

Developing people

Fundamental to change management within HSC Pensions has been the implementation of a highly effective

communication strategy :

Internal CommunicationsInternal Communications

Line manager meeting following each SMT

Band 5 meeting prior to SMT

Policy team meet quarterly

Monthly Technical Advisory Group

Weekly Systems Management Group

Quarterly Employer Forums

External CommunicationsExternal Communications

Text messaging service

Website

Employer Forums

Newsletters

Pension Information Seminars

Investors in People is a standing item on the agenda for HSC Pensions SMT meetings and Branch meetings.

HSC Pensions have an action group who meet to ensure they remain focussed on investing in people.

For more information on the Investors In People Framework please click on the following link :

> Investors in People Framework

Heather Dougherty, HSC Pensions

“IIP is an effective management tool and an enabler for change. “IIP is an effective management tool and an enabler for change.

Managed well, the communication process is like second nature and improves the way Managed well, the communication process is like second nature and improves the way

we deliver services”we deliver services”

http://www.investorsinpeople.co.uk/Documents/Branding2009/IIP_FRAMEWORK09.pdf


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BSO has recently commissioned a series of ten original prints (9 of which are pictured below)

which will be displayed throughout the building. Jill McKeown (the artist) has provided us with

some background to each of her pieces:-

Human Resources - ‘Pathways‟

It was important to prioritise people in representing this department. A book

called the Human Machine, Secrets of Success by E.R Thompson was first

published in 1925 and contained short articles relating to the human

condition and how “to make the best use of the marvellous machine we call

the mind”. I used sections of these articles as pale backgrounds in the form

of chine collé (Def. Chine collé – a special technique in printmaking which

enables the ability to print on a more delicate surface such as Japanese or

Chinese paper which is then bonded to a heavier support paper. This can

enable background colour behind the image that is different from the

surrounding backing sheet). People are seen taking pathways across this

background in several directions.

Equality Unit - „Equality‟

For Equality, I took the nine areas of focus: age, gender, disability, marital

status, dependants, political opinion, ethnicity, sexual orientation, religion

and made individual chine collés in the form of text clouds. These are

each made up of words relating to the nine areas and the words were

provided for me by the Equality Department. Again I have used the

images of people walking throughout these areas.

Legal Services - „Legally Binding‟

I was able to document some of the oldest title deeds in

the BSO archive. I made a few alterations to protect

confidentiality and also made half of the image (on the right

hand side) from the lease of the old house I grew up in. A

few photo-intaglio copper plates were overlaid to create

several layers of tone. The prints were sewn together to

create the binding and ribbon used to highlight the original

documents. A small image of Lady Justice appears bottom

right beside a gold wax seal.

FPS, Medical - „After Hippocrates‟

For this print I wanted to focus on a leading pioneer of medical science

Marie Curie (1867-1934). „Her achievements included a theory of

radioactivity, techniques for isolating radioactive isotopes, and the

discovery of two elements, polonium and radium.‟ The print contains an

image of Marie Curie and text from a letter she wrote. Other elements

show a microscope and Hippocrates, the ancient Greek physician,

credited with coining the Hippocratic Oath. This oath is taken by

healthcare professionals swearing to practice medicine ethically.


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FPS, Opthalmic - „Before Ocular Coherence‟

I wanted to focus on the history of discoveries within optics. Leonardo da Vinci,

artist, engineer and pioneer of many early discoveries made some early

insights into the anatomy of the eye. American scientist, inventor, politician and

author Benjamin Franklin (1706-1790) is credited with the creation of the

bifocal, though others contested this. Harold Ridley (1906-2001) was an

English ophthalmologist who pioneered the intraocular lens, which led to

transplant surgery for cataract patients.

An advertisement made by a Belfast optician shows his designs for „two sight

glasses‟, bifocals. Finally reference is made to contemporary ophthalmology in

the use of optical coherence tomography.

These images are surrounded by an anatomical drawing of the eye with some

mathematical formulas relating to focal length and ray diagrams.

FPS, Dental - ‘After Fauchard‟

Like with Ophthalmology I chose to focus on the archival aspect of part of the

history of dentistry. Pierre Fauchard (1678-1761) was a French Physician

credited as being the „father of modern dentistry‟. This image is a collage of

dental tools, teeth diagrams, a Colgate advertisement layered with A Treatise on

the Teeth by Ruspini, the first authoritative book on dentistry written in 1768. I

have also included an image of St. Apollonia who is regarded as the patron saint

of dentistry and teeth.

Data Preparation - ‘Preparation is key‟

Looking at the prescriptions in detail, I took elements from these such as the Quick

Response codes, the row of „X”s and using a QR creator I made QR codes of

several of the BSO webpages and one of my own website. Then, as with the

finance images, I took these symbols and numbers to create a composition of

pattern.

Counter Fraud - ‘Redress the balance‟

The Fraud Act of 2006 provides a feint visual background, which is overlaid with

some other layers of text. The central image is the magnifying glass with a text

cloud of words provided for me by the Counter Fraud department.

FPS, Pharmaceutical - „Pharmaceutical‟

I researched the scientific chemical structures of various pharmaceuticals which,

combined with formulas and layers of colour and collage, create a layered and

abstracted image.


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The Public Health Agency (PHA) is warning parents of the importance of protecting their children

against measles following an outbreak of the infectious disease in the Republic of

Ireland.

Families are being urged to get their children fully immunised with two doses of

MMR before travelling to other countries, including the Republic of Ireland and

other European destinations during the summer holidays.

Although most common in children, measles can occur at any age. It is very infectious and can be

caught either through direct contact with an infected person, or through the air when the patient coughs

or sneezes.

Dr Gerry Waldron, Acting Assistant Director of Public Health (Health Protection), PHA, said: “As we

approach the time of year when many families are travelling on summer holidays we are

reminding parents to make sure their children and themselves are fully immunised with two

doses of MMR before they go, particularly if visiting areas where there is a known outbreak of

measles. However, measles is highly infectious, can be life-threatening and spreads easily to

those who are unprotected, so even if you aren‟t planning to travel you should get the MMR

anyway if you haven‟t already done so.”

The Health Service Executive (HSE) in the Republic of Ireland has reported that a measles outbreak in

West Cork has now affected 51 children, including two who have been hospitalised. Most of the

children infected in Cork are teenagers and 88% of cases have never received any dose of MMR

vaccine.

Dr Waldron continued: “If children are not vaccinated they are left exposed to a serious and

potentially fatal disease. MMR immunisation is the safest and most effective way to prevent

measles infection and it is never too late to get vaccinated. Children and young people of all

ages should have two doses of the MMR vaccine to ensure they are protected.

“It is vitally important to ensure children‟s and young people's vaccinations are up to date. It‟s

worth getting the vaccine even a couple of days before going away, as the vaccine will protect

as long as it is given before being exposed to measles.”

Dr Waldron pointed out that Northern Ireland has high uptake levels for MMR, which is why there are

very few case of measles here compared with both the rest of the UK and the Republic of Ireland.

“MMR uptake rates are very high - just over 93% of children have received it by the age of two

and by five years of age, nearly 97% of children have had one dose of MMR and around 91%

have had the recommended two doses. This is a great tribute to all the doctors, nurses and

administrative staff involved in delivery the programme, but above all it is a tribute to parents

who are choosing to do the best thing for their children by protecting them against these

serious infections,” he added.

For more information contact the PHA press office on 028 90553663


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On behalf of the Social Committee THANK YOU all for the support you have

given to the various events we have held over the last few years – coffee mornings, pancake bonanza etc.

The amounts raised for the respective charities we have chosen to support has been commendable. We are keen to keep up our fundraising efforts but we need your help.

We are looking for ideas for events that you feel would promote networking within the organisation whilst at the same time raising money for charities. We know that many of you will have excellent

ideas that we could consider.

Please send your ideas to Sandra Lowe at Sandra.Lowe.hscni.net

We will assume you are happy to discuss the details with the Social Committee if required.

The next meeting of the BSO Board will be held on

Monday 9th July at 11:00am in the BSO Monday 9th July at 11:00am in the BSO

Boardroom, Franklin Street. Boardroom, Franklin Street.

For details of the agenda or for any further information,

please contact Amanda Mills in the Chief Executive’s Office.

Tel: (028) 9053 5580

Email: [email protected]

FORTHCOMING BOARD MEETING

Congratulations to Elaine Chambers (GP Payments Team

Leader, FPS) who was nominated to attend the Royal

Jubilee Celebrations at Stormont on Wednesday 27th June

2012 at Stormont.

Elaine (pictured left) attended the event with her two

daughters, Gillian and Rachel and enjoyed a dry day full of

fun and Royal celebrations!


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18th

- 24th

June 2012 “In Sickness and in Health”

Each year in June, the contribution that carers make to the community is

celebrated during Carers Week. During this week various events are held

throughout the United Kingdom organisations to highlight carers’ issues.

During 2012 the theme was “in sickness and in health”

5 things YOU can do to help improve carers' lives (taken from Carers NI website).

Talk to friends, family and colleagues : Talk to your friends, family and work colleagues about

caring. You don't have to speak about your experiences if that makes you uncomfortable. But ask

people - have you ever looked after someone? Do you know anyone who cares? Tell them about

Carers Northern Ireland, and where they can get support if caring affects their family.

Speak out in public : Help raise public understanding of caring. Contact the media about your

experiences of caring or what you think needs to change: write a letter or send an email to a

newspaper, leave a comment on an online news story, call a radio or TV phone-in, start a blog.

The more the public hears about carers the more likely they are to seek support if they end up

caring, and the more likely it is that politicians realize this is an important issue.

10 Facts about carers in Northern Ireland

1. 1 in every 8 adults is a carer

2. There are approx. 207,000 carers in Northern Ireland

3. Any one of us has a 6.6% chance of becoming a carer in any year

4. Carers save the Northern Ireland economy over £4.4 billion a year- more than

the annual NHS spending in Northern Ireland

5. The main carers’ benefit is worth just £55.55 for a minimum of 35 hours - £7.94

per day

6. 1/4 of all carers provide over 50 hours of care per week

7. People providing high levels of care are twice as likely to be permanently sick or

disabled as the average person

8. Approx. 30,000 people in Northern Ireland care for more than one person

9. 64% of carers are women; 36% are men

10. By 2037 the number of carers could have increased to 40,000

Produced by Carers NI 2012


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3. Raise your issues with local politicians : MPs and MLAs tell us that whilst they understand car-

ing is a big issue they don't get enough letters in their postbag from carers. So make your voice

heard. Let your elected representatives know that this is an issue you VOTE on and that matters

to your family - explain what you think needs to change. It is their duty to represent their constitu-

ents’ views – so find out who your local politicians are and send them a letter or email letting them

know how you feel.

4. Join Carers Northern Ireland : Become a member of Carers

Northern Ireland and we'll keep you up to date with the issues

that matter. We'll ask you to complete surveys about your ex-

periences which give us the evidence to fight for change. We'll

ask you to sign petitions and you email your MP about our

campaigns and give you information about how you can support local groups. Every little thing

you're able to do will help us raise awareness and fight for change. But you have to be in it to win

it - join us today and start making a difference.

5. Support your local campaign groups : In your area right now there are carers who are lobbying

and campaigning for change. They may be fighting cuts to services or trying to set up better day

care support for disabled kids. They need your support. Even if you can't give much time they

might need you to send emails or write. Watch the local press and find out who is campaigning or

contact your local carers' organisation.

For further information:

Visit Carers Northern Ireland website - http://www.carersuk.org/northern-ireland

Carers NI Advice Line for Carers - 028 90439843

Information on a variety of other organisations which exist to provide assistance to carers

is available from the Equality unit or via the following link :

> Signpost to Support Networks in the Community.

Anne McGlade

The patient and Client Council produces a quarterly newsletter called ’Voices’. This can be accessed via the link below and is a good mechanism for keeping BSO staff informed about the work of the

Patient and Client Council.

> Patient and Client Council Newsletter

http://www.hscbusiness.hscni.net/pdf/Signpost_to_Support_Networks_in_the_Community_BSO_May_2012.pdf

http://www.patientclientcouncil.hscni.net/uploads/research/Newsletter_Spring_2012.pdf


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Please note:

Information Governance and Complaints Handling Training is mandatory for ALL staff. To date, the

sessions which have taken place have been well attended.

The following sessions will take place in July in the Boardroom, BSO Franklin Street at the specified

times:

We have also arranged the following training sessions in the outlying areas as requested by Heads of

Department :

Staff must register their intention to attend on TAS. Please note all courses must be approved by line

managers, therefore in order for the process to operate smoothly it is important that every member of

staff within BSO registers on TAS.

For more information please contact Geraldine Doherty at [email protected]

* Friday 6th July 2:00pm – 4:00pm *

* Monday 9thJuly 2:00pm – 4:00pm *

* Wednesday 11th July 2:00pm – 4:00pm *

* Friday 13th July 9:30am – 11:30am *

* Thursday 19th July 9:30am – 11:30am *

* Friday 20 July 2:00pm– 4:00pm *

* 3rd July - 9:30am - 11:30am and 11:30am -

1:30pm. Bretten Hall, Antrim *

* 4th July- 10:00am - 12:00noon and 1:00pm -

3:00pm. Conference Room PaLS, Gransha *

* 5th July - 10:00am - 12:00noon and 1:00pm -

3:00pm. Conference Room PaLS, Gransha *